I've been with Verizon for over 10 years. Stay away from this place! They should've never opened this location. I went from paying a $300 phone bill to $397 bill. I'm still trying to get it corrected to bring it down. I've never been so disappointed .im going to mt grove. read more

I went in to upgrade my phone 2 days ago and the store was closing in 45 minutes. Yasir let me in and he helped me with my purchase of an iPhone 16 pro max and a new iWatch. He was extremely helpful and even helped me set up the phone even though it went over closing hours. I was happy that I got to keep my old phone until I made sure everything was transferred correctly. Today I went back and I gave him my old phone and got the 4 accessories I needed with my store credit and all at a fair price. He was a pleasure to talk with and very knowledgeable. I will highly recommend him and this location. Thanks Yasir!! read more

I went into this Verizon location on Tuesday 5/14/2024 and was assisted by Daniel . It was by far the best experience!!!!! Daniel was great, he helped me upgrade , suggested a new plan, and also picked out the accessories for my iPhone needs. He was very personable, knowledgeable , and super friendly and funny, it really made the experience super easy!!!! If you ever go to this location, Daniel is your guy!!!!! I will say all the employees at this location are really nice, and patient. Thank you Daniel read more

I came to this location and the person who helped us was Yasir. He was extremely unprofessional. I was trying to explain to him the reason why I was there and he wasn't understanding so he got frustrated and yelled at me telling me, and told me he knew what he was doing, that if I didn't want his help I could wait for someone else. And at the end I was correct and he just wasn't understanding me. I felt extremely embarrassed at the way he yelled at me in front of all the customers. Super unprofessional please don't have people who don't like to help work at a store where people go for help. It's not always just selling stuff people run across problems and need help. read more

I came in here just to buy headphones. The service is very slow. Employees helping with people for new plans. Takes a very long time to get service. They need someone to help with quick things. I shouldn't have to wait so long to just buy a quick item. No one even asked what I wanted. read more

I am quite perturbed about my recent purchase. I purchased the 21 Ultra 5G. Because these kids are so busy trying to make a sale, no one informed me that the cord associated with this particular phone was different then the cords I have used in the past. My previous phone uses the C type and the USB. This particular phone uses C type on both ends. So none of the other chords I have will properly charge this phone. I got so frustrated I did not even ask if all the phones I was looking at were C type on both ends. When she suggested I by the wall Box, if I had said no that's OK I'll get one later I would have never been able to charge my phone properly. Because they want to charge me a restocking fee so I might as well keep what I have. But I think if I had found that there was a phone I was looking at that could utilize the cords I already had, I would have purchased that versus this one were now I have to buy multiple cords all over again. I don't know if my complaint is with this store or if it is with Samsung or Verizon but what I did not appreciate is the young lady getting professionally defensive with me when I brought up my concerns and the fact that I did not feel like all the information was presented to me at purchase. read more

Now, almost 4 months after terminating all my Verizon services, I am still getting bills for services they aren't providing - and threatening text messages claiming they will halt providing services if I don't pay. Dear Verizon: I will not pay you for not providing services; and I already left your stinking services 3+ months ago. read more

Absolute worst phone store we've ever been to. Victor is a spiteful piece of crap. He never processed our returns correctly and turns out we still had service for over 2 months and now owe over $1000. Victor was caught in a lie by me so I'm sure that's why he did it. Anyway. Stay away from this store because they will do anything to make a sale!! And if they get caught lying they with make sure you have to deal with this crap like we are doing now. Still trying to cancel!!!!!! read more

Update......so after talking to the Verizon corporate office I was also informed that the $200 gift cards were given as a promotion for getting new phones as new Verizon customers. We were told by the Manager and the sales person that if we bought all the new accessories for the new iPhones in that store that day we would get $200 gift cards x 2 ....one for each line. Well we fell for it and bought two phone cases, screen protectors, and new wall jacks for the new iPhone connectors! Almost $200 worth of merchandise. Finding this out today really does reveal the level of deceit, and bad faith being executed by this manager Victor and teaching his staff to do the same. Verizon needs to cut the head off of the snake in efforts to not let it poison anymore staff! Next stop is the Better Business Bureau read more

Ordered a few items form them after changing our lines to Verizon at a different location. They tried to be helpful but they really don't understand the products they are selling or how, corporation discount offers, work. Honestly they were nice enough but wasted to much of my time, for me to come back. If I am the consumer and you are offering me a product know all the information you are trying to sale me on. read more

Needed a hotspot ASAP. I called and they only have an opening a few hours later. I let them know my situation and what I needed and that squeezed me in right away, I did call for this first. Matt gave me excellent service and explained everything i needed in great detail. Would highly recommend coming to see Matt if you need anything. read more

Excellent customer service from all employees but especially Lorinna. A big thank you to her for helping me and answering all of my questions- twice ;) Verizon is the best, hands down read more

If you go to this location, ask for Dennis. He is hands down one of the best reps I have ever worked with. My husband and I were ready to finally upgrade our phones and he made the whole process so easy. He was very professional and was great at answering all of our questions. Highly recommend Dennis and this location! read more

Don't come here. Went in wanting to switch over and upgrade to two news phones, an iPad and iPad line. One of the guys tried upselling me and gave me wrong information about the promotions to get me to buy more. read more

I went in on mother's day for an upgrade hoping there was a promotion, which there wasn't. When I upgraded it was 2 hours long and I was offered $25 for Internet that ended up needing a new line when I saw the bill. I called customer service to have it cancelled, new bill shows more charges. I have not returned the box but it has not been plugged in since I cancelled it. This has been the worst experience with Verizon since I upgraded it and I greatly regret it. read more

I went into your store because I broke my phone and the store was busy. I only waited about 10mins to be helped. Genesis was the young lady who helped me. She gave me excellent service & helped me with the best phone to fit my needs. She took very great care of me & was very knowledgeable in getting my phone all set up. I prefer to come to your stores than to corporate stores. The other staff members where also very kind & helpful to everyone there that came in. read more

Terrible customer service, even from the store manager. I purchased a phone In August that they were offering a promotion on . I never received the promotion, they gave me several excuses about verizon being behind in there credits . Then after months of not getting the credit , they claimed that verizon didn't have the promotion code to give me a the credit. Long story short problem was never resolved and they never remebursed me for the promotion. read more

Great customer service and he answered all my questions I had about the Samsung device I wanted. Thank you Jose C read more

I just waited 30 minutes without being helped. The worker did acknowledge me when I walked in and he was helping someone else, but come on, how do you only have one person working? read more

Fantastic customer service. I bought a new phone and they walked me through transferring my contacts, apps, picture, and managing two email accounts (work and personal). They are always friendly and willing to de-mystify my issues. 5 read more

Walked in with some answered question from the online store. Javier was quick to answer all questions and got me into a new phone within an hour. Thank you for your help. read more

I went in to see what my upgrade options for my current account. Daniel assisted me today. After answering many of my questions he asked me if I still work. I told I do and I'm self employed. He had already gone over what the cost would be now that our phones and IPad are paid for. He then suggested that I change my account to a business account. It turned out to be a cheaper rate and I also received a new IPad for opening a business account! Daniel gave me great service today! While I was there, Ismael put on a new screen saver on my phone. I highly recommend these two sales associates and this Highland location. Wanda M. read more

July 1, 2018 I went in to the version store at Highland and Boulder. I was locked out of my phone, Lorinna and Kevin helped me for more than an hour and a half. They were great and patience with me. read more

Great customer service!! Javier helped my husband and I transfer an account and buy a phone. We will be back, for sure. read more

Loved all the staff here, specifically Jose, he helped us get new iphones. His customer service was the ABSOLUTE BEST we've ever experienced. Be sure to ask for him read more

Typical sales person, I'm trying to buy a new phone and this sales person try's selling me a tablet as a "promotion", I tell him no I don't need one, he insists and I said as long as I don't have to pay anything extra I will, he said that you only have to pay the sales tax and that's it. Well that was a lie! For the next 4 months I was being charged an additional 10$ for the extra line for the tablet! So I was lied to which I'm very disappointed about. I will never shop or recommend this store, and that's a shame since I work for a public service entity in the same city as this store so will not recommend the store to anyone read more

Excellent customer service! Go see Kesha for all your Verizon needs. She will take the time to help you. Thanks for the great personal service! read more

As I sit here waiting to be helped. There is a customer who is doing nothing but complaining about something verizon did. The customer service rep here in the store is doing everything he possibly can to help this customer. As I sit here and hear the conversation. People we need to remember there is only so much a rep can do in a store. The rep here is very apologetic for something he had no control over, and did everything in my opinion to the best of his ability. I was able to take care of my situation Pretty quick. His name was Eric. The young lady working here was also very helpful to other customers that were in the store. This is why I continue to do business with verizon. The reps on the front line!!!!! read more

By far the worst experience ever. I went to upgrade my phone and was helped by Matthew Y. Upon reviewing my account they had system issues (quote on quote) Matthew said my pin was not working so I had to change it twice. Then after helping me upgrade my phone he was in the back on the phone with another associate. He was able to give me my new phone and said they would send me a shipping label via email to send my old phone back. I found it weird that they didn't hand me the shipping label there because they usually do. Long story short I never received the shipping label and called multiple times throughout the week. He never called me back after leaving multiple messages. Later I found out MATTHEW opened an additional line without my consent. You can imagine how betrayed and taken advantage i felt. By far the shadiest associate I've ever came across. Don't give your time and money unless you want to be taken advantage of. read more

DO NOT come here or any other indirect Verizon store. I repeat, do not go to this store or any other indirect Verizon store. Go to corporate (direct Verizon) store. Any indirect Verizon store will screw you over when you have a problem. They will give you the runaround and tell you to call customer service cause it's out of their hands. Pretty much, they just screwed you over knowing that corporate won't be able to help you. I asked for a manager and they denied it, when we were actually talking to him. Wth?! We got confirmation that he (Carlos) was indeed the account manager?!?! We called corporate and they told us he was indeed the account manager. What kind of ethics or morals are they running over there?! On top of that, you can't even call customer service while being in the store while having it on speaker because they fear other customers in the store will get discouraged into buying a phone. Don't ever come here, people, go to a direct Verizon store. Never in my life have I been kicked out from anywhere for defending myself nor trying to rectify a situation. SMH.. The devil works hard but Carlos works even harder. Drops mic! read more

went in to talk about my bill, spoke with Ismael who totally took advantage of my situation I have total mobile protection but I wanted to know why all my devices wasnt covered. I had questions, after about 30 min in the store I thought he had helped me out on that situation, but nope he said he gave me a new mobile protection coverage & I could use the insurance if needed in 30 days. he offered me a promotion saying it'll make my bill go lower so I'm like why not, not knowing that he took off my total protection for 45$ completely ( I have no protection at all) that I already had that's why my bill went lower. didn't know any of this until I visited another Verizon store weeks later to pay off a phone and upgrade that's when I found out I had no protection on any of my devices. point of the story he lied to make himself look good on paper, VERIZON ITS CALLED CUSTOMER SERVICE. I'm very disappointed in the service I received at that store location in Highland Ca in Walmart parking lot read more

Good, no bullshit service. Didn't try to hype me up, just told him what I needed and made his recommendation. Got in and out in good time.

So I went to this Verizon store thinking it was a real one but in reality it's a franchise and has almost nothing like the regular stores. Not only do they not have half the selection of phone a regular store has but you also cannot pay with a debit or credit card does that make any sense? I can't tell you how disappointed I was to find out they had nothing for me to choose from In comparison to the regular stores so I just drove down to the store in Redlands and bought myself a new iPhone 7 Plus I will never go to the store again it's a sham read more

Great store with exceptional customer service usually do not go to authorize retailers, but I like going here. Typically pay my phone bill every month, employees get you in and out. So decided to purchase my next phone from them. Got a great deal on a bundle and they transfered all my stuff over to my new phone for me. Would go there again if I need anything. read more

So words are not enough to express how the customer service is at this location. Britney was very helpful and very informative. I really appreciate her honestly and knowledge on the choices we made for purchase. Thank you for the smile and the positive attitude. We definitely will be coming back to you Britney. read more

I came here to switch from t-mobile and did. Now I'm happy with the way Verizon works , but at this location I feel like the lady here was doing something to up her commission. She told me there was an activation to switch and a cost for the SIM card , but online it said free to switch and free SIM card, and then she tells me she could get me a free phone case and free power cord sense I'm a new customer , so I'm like cool. I later look at the receipt and there was no cost for the SIM card or activation, but a charge for the cord and the case but I'm like what ever I paid for a case and cord that I didn't really need, but at least I got some new stuff for my phone. On top of that when she asked me if I want insurance for my phones I told her no , and when she asked me what plan I want I told her unlimited so then she tells me with unlimited you get a free hot spot device i was like cool. So when it's all said and done I'm waiting for her to give me my free hot spot device cuz she didn't , so I ask her and she tells me "oh you wanted that?" And I'm thinking "yea" then she tells me oh that cost more , so I was like "what ever it's ok then I don't want a bigger bill". I leave and that was that, but later when I downloaded the Verizon app I see that the girl charged me 11 extra dollars per line for insurance I did not want and don't even know if I qualify for sense I bought the phone somewhere else, and I didn't even have the unlimited plan I asked for she gave me the 24gb plan.Im trying to give her the benefit of the doubt, but I feel like there were too many instances and that she pretty much jacked up my order. Luckily through the Verizon app I explained my situation and Verizon fixed all the problems, but the unnecessary headache and the feeling of possible dishonesty bothered me enough to make this review . read more

Needed to have the replacement screen from Zagg put on my phone. Stopped by to get help . Explained to Andrew what was needed and without hesitation he said Yes. Was advised that it may not go smoothly but he has done this enough. Well it came out perfectly! He was very personable friendly and willing to help. The store is small and very new so pleased with the great service. Keep it up and grow on!!! Thanks again Andrew!!! read more

I went here yesterday to verify my Verizon discount and ended up leaving after a 25 minute wait. I was acknowledged twice by the two employees who were busy helping customers but when one decided to assist another customer who came in after me before attending to my business, I left. This is not efficient nor timely customer service and I will not be returning to this store. read more