I usually don't leave reviews but as most people do, you leave a review based on if it was really…read moregreat or really bad. I called for service & within minutes I knew I did not want to do any business with this place. The girl answered & clearly was not having a good day, I had to ask if I was calling the right number based on her interaction with me, then she proceeded to be condensing, using words like "umm interesting". They've called back after I hung up but avoid the attitude & find somewhere that will provide quality work without the rude customer service. Update: as you can see the response, owner defends rude behavior & instead of trying to rectify it, they attempt to justify it.

I'll just summarize the conversation and events of my experience with this place. So I called, this…read morenice girl answers the phone... Girl: "Hello" Me: "Hello, do you guys repair radios?" Girl: "What kind of radio?" Me: "An Emerson" Girl: "Sure, just bring it in" Me: "Do I have to make an appointment? What time do you close?" Girl: "No appointment. Just walk in, we close at 6" Me: "Okay, I'll see you then. Thank you" I proceed to put my 4 kids in the car, carry the stereo into the car, drive in traffic, yet, I still made it by 5:49 exactly. Place was closed. Lights off. Goners. Ugh ‍

This shop is great! They are only open M-F 9a-6p though... love that for them, hate it for me. I…read morehad to bring my tv in the middle of my work day but it was so worth it. In a time when all of our stuff is made cheaply and expected to break, shops like this are a beacon of critical thinking and taking care of business. San Bernardino is like LA, you can find anything if you look hard enough. This part of town is rough - but preserve through if you are the kind of person who hates the throwaway culture that has been thrust upon us. My tv had a problem where is suddenly had no picture, but the sound worked. Googling around, I found some repair flow charts and determined the issue to be either the power board or LEDs. Since power boards are so cheap online, I tried that first. That wasn't the issue so I knew part of the LED backlight was bad and I was not interested in the careful/gentle nature of that type of repair. I found this shop and they were very friendly and straight forward. It cost $25 for diagnostic, which of course goes towards repair if you choose to do it (just like a mechanic). They were able to fix my issue same day (probably because these tvs are crap and they keep common fix components in stock). It ended up being ~$150 total and it is better than new because they put longer lasting LEDs in there than it started with. Yay! The repair tech recommended I get a good power strip to plug into to protect the LEDs for fluctuations in power that could make them go bad in the future. Note, he didn't sell it to me, he recommended it as a best practice. Good dude.

Dealt with Martin. Excellent service and communication. Fixed my original 1985 Technics Tape Deck…read more Quick turn around, about a week. Reasonable charges. Will recommend for all my Audio and Video repairs. Thanks Martin!

This place is absolutely awesome!! The guy running it, couldn't be more of a cool cat! Brought my…read moregaming laptop in for some hinge work and he left it like new. Great, competitive pricing makes the place even better and a wonderful selection of services and items at the store make it wonderland to be in. Can't thank you them enough.

REAL TALK- Amazing service and business owner! I called this biz at 11am on a Saturday, talked to…read moreowner José about needing a complete operating system reinstall on a bit older Lenovo laptop, as a last minute birthday present//need for father in law who unexpectedly wound up in the hospital. José arranged for me to bring it right in and upgraded to its max capacity of Windows 11, in less than 2 hours. At pick-up, he then found an issue with it not connecting to WiFi. So he said he'd open it up to try and work it out by end-of-day at no extra charge, because I also told him I had to head out of town that following Sunday. And y'all, he did exactly that! Even so far as to him staying late just to get it done same-day for the cause. Now that's service! On top of that, José was down to just hold great conversation with me in-person about business, entrepreneurship, and some of his life perspectives while he worked out some updating. Definitely a special experience. Solid dude. Good heart. 10/10 recommend -BZ

I don't usually write reviews, but QCQ Repair absolutely earned one…read more When I first started looking for someone to repair my Halo Infinite Elite Series 2 controller, I came across QCQ Repair. The only thing that initially made me hesitate was that it was a home-based business. I decided to keep looking around and even visited another highly rated repair shop in the area. Before I could even ask if they could repair my controller, they immediately recommended QCQ Repair. That told me everything I needed to know. From the moment I spoke with Jose, I could tell he genuinely knew what he was doing. With over 10 years of experience, his knowledge and professionalism stood out immediately. He took the time to listen to my concerns about my controller, understood how much sentimental value it had to me, and even understood how excited I was to play the upcoming Halo Remastered. What impressed me the most was his honesty. From the very beginning, he told me there was a possibility the controller couldn't be repaired because of how Microsoft designed the Elite Series 2. He didn't make promises he couldn't keep or give me false hope. Instead, he was upfront and transparent, and I respected that more than anything. I dropped my controller off on July 3rd, right before the holiday weekend, and he was still willing to take it in. A few days later, he contacted me with great news--he had successfully repaired it. Not only does my controller work perfectly again, but he also replaced the joystick with an upgraded component to help prevent the issue from happening again. The price was more than fair considering the complexity of the repair and the cost of replacing one of these controllers. What really sets QCQ Repair apart is that Jose genuinely cares about the quality of his work and his customers. His business isn't about getting people in and out as quickly as possible--it's about doing the job right. That's exactly why his reviews are so outstanding, and now I completely understand why so many people recommend him. If you're looking for someone who is knowledgeable, honest, experienced, and takes pride in their work, I couldn't recommend QCQ Repair enough. I'll definitely be coming back if I ever need another repair. Thank you again, Jose. I truly appreciate bringing one of my favorite controllers back to life.

So my Xbox all of a sudden wasn't working, wouldn't come on so I looked up some shops near by that…read morewould help. I saw QCQ and saw he he pretty good reviews, so I decided to give him a try. Worse mistake of my life. I took it in, and he charged me a $50 deposit to look at it. Sure no problem, I paid the deposit. About 2 days later I got an update, and later that day my system was "fixed". I paid the remains , and went home. I was able to play all day no problem, but next morning I wake up and the issue happens again. I contact him and he tells me to bring it back in, so I do so. Later that day he tells me he has no idea what the problem is and he'll update me when he can. 2-3 days go by no update, so I text him and he says once again he doesn't know. I said it's fine can you just refund me and I'll take it somewhere else, he said he would give me a partial refund and give me my system back, IN WORSE CONDITION it was in before. When he first gave it back, it would turn on and play for about 30-45 minutes, now it's back to absolute root 1 of not coming on at all. So i basically paid to waste my time, gas , and money. Definitely wouldn't recommend going somewhere where they don't know how to fix your issues, and ALSO don't accommodate. I feel like a full refund was the LEAST he could do. He claimed he was keeping it for his "time" , but what about mine? What about the 7 days I had to wait for nothing ? What about my gas to drive back and fourth 4 times? Once again, wouldn't recommend.

The Man with a Plan! Took my Limited Edition Xbox One S that I handed down to my son in for a…read morerepair.. after diagnostic he found out the motherboard was fried due to liquid damage along with other existing issues that had happened due to the console being 11 years old.. after his hard work of fixing all the issues and shorts with the motherboard and console he got it back up and running saving my console and all my games and data so my son can enjoy the games I used to play. Best service and he is definitely a Tech Genius, glad I found this spot!

I asked for specifics and paid extra. Couldn't even lock in at their job and all they had to do was…read moreread the order before putting in stocks for my controller. Step by step process before you make a mistake and then not give me a refund or replacement. Value of the company is trash.

Awesome service!!! Definitely recommend this place. I hope to never break my Playstation again but…read morethey are the best

Saw them on YouTube and thought they could fix the board on my Nintendo switch. I sent it in. USPS…read moresaid it was delivered but SBL told me they never received it. It was delivered on a Wednesday when they are apparently closed. I reached out to check the status and was told someone broke into the delivery box and stole it. They offered to replace the board but then never ended up doing that either. They don't have a secure method of delivery for customers. They did not follow through on what they told me they were going to do Response to SBL's response: - I was NEVER advised to require a signature. Not once and have the Instagram thread to back it up. You are wrong.

I've taken two different computers to this shop, and every experience has been great. One computer…read moreneeded a new hard drive, and the other had an issue with the laptop touchpad. Both repairs were completed quickly, and everything worked perfectly. A few months later, my laptop touchpad started acting up again, so I took it back. He inspected it, explained the issue, and replaced the part again under warranty at no charge. I didn't even realize the repair was still covered. What I appreciate most is his honesty. He always takes the time to explain what's wrong, gives honest advice about whether a computer is worth repairing, and never tries to sell you something you don't need. That's hard to find these days. Both of my computers are now working like new again. If you're looking for an honest, knowledgeable, and trustworthy computer repair shop, I highly recommend this place.

I dropped off my old laptop for diagnosis after is started shutting off randomly. Micky spent quite…read morea bit of time diagnosing the issue and concluded that it was the motherboard. Instead of trying to upsell me or charge me an arm and a leg to fix it, he immediately advised me that it would not be worth my time or money to try to fix it. He suggested it's time for a new laptop. I offered to pay him for the the time he spent on diagnosing it and he refused. Even though the laptop didn't survive, from this point forward, I will be going to Alpha computers exclusively for all my electronics repairs because I know this is an honest professional business that I can trust.

I had the absolute best experience with this company!! I…read morefelt like it started out bad because I recieved a quote over the phone, and by the time I went in, it had gone up significantly because I had no idea the LCD was broken on my ipad, not just the glass. I dropped my ipad off, then when I arrived to my house, I got a quote from another company for both the glass and the LCD screen and it was significantly less. I called to see if they had started work on my ipad yet.. and they had already. I asked if I could come pick it up all taken apart to take it to the other place that quoted me less.. and instead of me having to pick it up, they beat the price. I left it with them on Friday, and it was finished Monday. Very quick service. I met the manager finally, and was nervous due to all the bad reviews, and was pleasantly surprised. He was nothing like the bad reviews had sais. He was very professional. My ipad was was lagging, so he was trying to figure it out, and found out it needed an update.. so I left it there and an hour later I got a call that it was ready. It works so perfectly now. I am very grateful for their great customer service and professionalism.

So I took my daughter's iPad to get fixed here, and they did the exact opposite. The screen had…read morecracked so I went to them to fix that and the battery. They said it would be about to two days... more like two weeks! Once we got the device back the back was scratched and the battery stayed the same. I spent my money for these guys to do nothing? Overall you can choose better repair places.

Great place Fixed my cracked phone fast…read more Good price Hopefully, I don't crack my phone again, but if I do, I will go back

I fix my several phones and laptop for years. Everytime…read morerepair was done fast. Price is reasonable.

helpful and knowledgeable Technicians reasonable prices,…read moreit was great to work with a small town business that has integrity and professionalism

these guys are simply the best. We so appreciated their dedication to solving our Mac desktop…read moreissues. If you have an Apple problem with any apple products this is the place to take, and prices are very reasonable. thanks Macguyz Steve & Patty Hadley