Went in last night with questions. Rep was slightly impatient and not super clear with information…read more Still better than trying to get help with Verizon's phone support. Additionally, parking is difficult at this location. The lot is small and is typically used as overflow for all of the many eateries and businesses at the location.

After reading some negative reviews I wanted to share my experience. If you come into the store,…read moreyou may have to wait. It's first come first serve. And some people need more help than others. So try to be patient. And they do not work miracles, so keep your expectations reasonable. I've been to the store on Crescent Dr a few times in the last few months to help with orders and tech support. Each time I was seen within a few minutes. On two occasions I had the pleasure of working with Julie. She's great. Friendly, very knowledgeable and efficient. The store is lucky to have her.

The service I received today from the manager of this store.Was absolutely spectacular. he is so…read moreprofessional, So attentive to the customer and each and every need. I have always had metro phones But never the level of professionalism that he shows

The employee Mary was very helpful today . I told her I needed a new iPhone 14 and she got it right…read moreaway. She checked if I had insurance on the old phone. I didn't have it. But it was ok. She explained to me everything in detail and told me that my daughters phone does have insurance on it and can also be upgraded since it is an older model. I was happy with her service this morning at 10am

I hate to even go into best buy because you are usually treated like you , the customer, is…read morebothering them. I avoid it at all cost. Worst customer service people of anywhere, or so I thought. For the first time since best buy opened, I finally had the best experience from the time I walked in, to the time I walked out. The young man that greets you at the door was kind and helpful, the person he sent to help me was knowledgable, I didn't feel rushed, and was treated respectably . When I was checking out, the cashier was very nice and thoughtful too. I don't know if all the complaint's have finally been heard by management, but as of today's experience, I won't 'hate' to goto best buy anymore.

Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

I had an Amazing experience at the pleasant Hill location Joshua helped me transfer a line and add…read moreWi Fi to my new apartment. When I had a little trouble installing the box Alfonso the SR Associate helped me right away to take care of problems. I would recommend this location! Great job!

Poor to no service. Made an appointment. The manager was my point person. He was dismissive of the…read moreproblem, did not seek to understand the problem and then sent me off with a customer loyalty number even though my phone was in sos mode. Passed blame onto others but made no attempt to solve the problem. Terrible customer service experience.

I have to say this location is on point with the customer service. Every time I visit this…read morelocation, I am meet with friendly and professional service. I have visited other T- Mobile locations and the staff have been nice, but the Crescent Drive location is excellent.

Horrible customer service. Could not get a refund for pop…read moresocket value $10.91. Went back 4 time within 14 day window but lines were way too long to wait. Went back on 6-25-26 and was told I'm passes the refund time inspite of explaining what happened. It would have taken a couple of minutes on the initial attempts to process a refund. This place has notoriously long wait times, I'd skip it and go somewhere else. It's not the $10.91 but the principle of helping a customer with a simple quick transaction.

I usually frequent this game stop location if I need something. The traffic on Monument can be…read morepretty bad when trying to enter this complex or exit. This shopping complex has Kohls, Marshalls, Starbucks and Dicks and many other shops. Although traffic felt somewhat busy entering/exiting, I'm usually able to find parking very closeby. In the past when I went, the staff was always able to help me immediately. It wasn't that busy inside either. I walked by this location today and noticed it is gone. So I'm guessing this location is gone. I think the closest one might be at the mall now. I'm a little sad this location is closed too since it was my preferred gamestop location in Concord.

I walked in looking for Hotwheels, because they have exclusive cars sold here, but unfortunately…read morethey didn't have anything. This store is the last of a dying breed, selling random collectibles and overpriced video games. Now I remember why I stopped shopping here, years ago.

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with…read morereturning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services.

If all reps are taken when you enter expect to wait 30 minutes or more. I finally left and figured…read moreit out on my own. The music blaring so loud and you just sitting there like it's some club when all you want to do is get a resolution to your issue. No one once came up to me after asking for my name. I probably would have had to sit there another hour. Reps seem to be new or incompetent. They constantly have to communicate with each other like they are confused. Been to other stores and they are much more competent and self reliant. Never going to this location again unless I'm in the mood to dance and wait and time isn't important.

Worst customer service services ever. More employees than customers and still slow. Latino guy…read moredisappeared when he knew I was up after telling me he'd help asap. They all act like their job is to please themselves