I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

I came here for an MRI of knee. My MRI was booked on Friday for that following Monday. I had no…read moreproblem finding the place. My MRI was STAT since my follow up with the orthopedic was the very next morning. My orthopedic got my results in time for my appointment which was awesome. While waiting for my appointment I had the opportunity to grab a few mints and a water bottle. I could of even grabbed a few of the snacks available or a coffee. The MRI tech was super nice, cute and made the process easy and painless. It was nice to be offered headphones that tuned into a radio station that I picked and also a warmed blanket since that place is chilly.

Central Park Imaging is how health care services should be. A human being actually answered the…read morephone, was polite, and clearly wanted to earn our business. They treated me like a person (not a faceless #). Go CPI Team!!! If you take your imaging biz elsewhere, you are making a mistake :)

Love this place!!! Prices are very affordable, everyone is so friendly and made me feel very…read morecomfortable during my visit. The quality of care is amazing. I will be going here for any future imaging I might need, and I would recommend to all!!

I had an excellent experience today at Austin Thermography! It was my first time having…read morethermography done. Amanda explained everything clearly and made the experience positive. She is very warm and professional. She thoughtfully answered all of my questions, and walked me through everything so the imaging portion was a breeze. I will definitely be going back. I am thankful to have a healthy alternative to mammograms!

I'm on my 3rd visit and still impressed. Amanda is very good-knowledgeable, caring, informative,…read moreand patient. I like feeling like I'm taking back some control in my health. Definitely a great place to start with your health!

staff was very helpful. They actually got me in a little…read moreearly, which was nice Everything was explained to me clearly, and the follow up report was very informative I will definitely go here again

Dr. John Wallace a radiologist with Baylor Scott and White looked at my ultrasounds and diagnosed…read moreme with cirrhosis of the liver. I went through a lot of emotional stress due to his diagnosis! My gastroenterologist did a Fibro scan and found I did not have cirrhosis of the liver. I had mild fatty liver. My cap score was 238. Anything under that is normal anything above it to 259 is mild! I do not recommend this facility! I called their facility and told them I was going to report him to the medical board. You would think they would call me back? No one has called me. This is the touchstone imaging not at 38th St.

The admin staff were very attentive and helpful. it was a pleasure interacting with them…read more The CT equipment seems to be fairly new and kept quite clean. In fact the entire facility seemed knew and clean. The CT tech was an absolute blast! His beside manner is second to non! His instructions felt reasonable and easy to follow. This is my second CT scan by him and he only seems to have gotten better at his craft. Many thanks to Touchstone Imaging for a great experience!

*wheelchair users beware* The ct scan machine was not wheelchair accessible. They had no plan for…read morehow to assist a wheelchair user to get their scan. This was an important scan that I waited a month to get scheduled for and now I have to wait even longer and suffer the indignity of having to find an accessible CT scan. This felt borderline illegal by Ada law standards for a business. I filled out a lot of previsit paperwork, they paid for an Uber to come get me from my house, all of this had wheelchair user written all over it, yet I get to the room for the scan and I'm asked to stand up from my chair and get on a machine that is shoulder height to me. This was frankly embarrassing to me and the staff who could have told me ahead of time they did not have a way for me to use the machine. After the visit, I had to call up to the business to make sure my deductible was refunded due to no services being able to be performed. The billing g department told me to go back to the office in person to ensure the deductible was refunded. (5-8 business days to get the money back btw). So I called back to the robot line and acted as I needed to reschedule my appointment just to talk to a helpful csr, who was able to confirm my deposit got refunded. So total impact: wasted my time scheduling this place a month out, wasted my day getting embarrassed at their facility, and I get to float a big bill for 5-8 days before I see my money back in my account. Horrible. Just Horrible.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

Absolutely the most unreliable and unprofessional medical establishment I've ever been asked to go…read moreto. I have had 2 appointments canceled and told I need to call to reschedule, then I showed up to the address provided only to be told it's the wrong one. It's another building over. I finally get to the right place (completely incorrect address) and am told I'm late and need to reschedule. This is totally unacceptable, what kind of low-effort business is this? The young man who told me "sorry you're late," simply rolled his eyes at me and shrugged when I shared all this. If I could give 0 stars, I would. Avoid this business at all costs. They simply do not care.

The scheduler who calls after receving the doctor's order to schedule your appointment is the…read morerudest, unkind, unprofessional person I have ever dealt with. I am thankful we don't have any substantial health issues where they were life threatening because it would be a horrible thing to have to endure when just trying to schedule an appointment at the Family Imaging Center.

They have lost the plot. - 11 days to get a CT scan result…read more- double charged my credit card - just finished 3 call to have it rectified. - non native English speakers are impossible to communicate with - 3rd time promised a call back. NO CALL BACK. At this point, one has to believe it is intentional. Charlie W. also claims in their replies to bad Yelp reviews that you can call them. Alas, the extension does not exist.

Zero stars if possible given how difficult it is to schedule, not only to communicate with them on…read morethe phone, but to find available options in Austin. It's beyond frustrating. I wish there were other options for radiology in the Austin area. We (there are two of us) have repeatedly tried to schedule multiple exams with them and it's a nightmare. The outsourcing of their scheduling is a fairly recent thing and I cannot imagine who thought this was appropriate. These are people who are scheduling medical procedures for people who do not appear to even live in Texas. Unbelievable and would happily support another company whenever possible.

YESSSS! They are located in WALMART~ there is no sign outside ~…read more The appt schedule is helpful but I still had to wait 20mins~

I've always had a great experience here and this time was decent but just not great…read more I arrived at 7:00am thinking I could be taken in as a walk-in. There were 3 phlebotomists and I believed that since there were only 4 of us that I would be seen before my scheduled 9:30am appointment. It was also urgent that my blood was drawn at around 8:30am because of my doctor's request. Yet, the phlebotomists were yapping really loudly as they prepared for the day and they never quite caught up. They were operating 20 minutes behind schedule and it was quite disappointing. Still, I waited the 2.5hrs and had a great experience once I was taken back. I only had one issue which was how much my insurance was covering but that was easily addressed. I will still come here for all things bloodwork. The team always makes me feel comfortable and seen and heard.