I had my first MRI today and a couple x-rays. Probably my last MRI. I wouldn't say its horrible,…read morebut the feeling I got while I was in the tube was weird. And it's extremely loud. I'm not claustrophobic, if you are I don't recommend it. I waited about ten minutes before a guy came and got me to get ready for the MRI. He explained everything in the kindest way, but he didn't sugar coat it. It didn't really make me nervous, but maybe some anticipation slipped in. Then came Rene to perform the MRI. She also explained everything, just like he did, but for some reason a calmness came over me. Don't get me wrong, I couldn't wait for it to be done and it went over without a hitch. Then I went to the x-ray room. The girl took four x-rays in 2 or 3 minutes. She didn't have to read anything to know what to do, and she knew what positions I had to be in for the proper x-rays. She floated around like a little dove. This was the first time I enjoyed getting x-rays. I don't want to leave out the two girls at the front desk. As soon as I walked in I started to tell them my name and why I was there, but before I even started with my last name the girl gave me some paperwork that I had to fill out, since I was a new patient. Their kindness was explosive. Longhorn Imaging in Kyle is not your average Medical Facility. It's friendly, caring, and everyone knows their job like they know their name. These people are absolute professionals and they treated me like royalty. Oh yeah, I had to wait for the x-rays because the bureaucrats or whoever, was inspecting the x-ray machine, they probably checked all the machines, and all was well. So you also know this place is top notch. If you need any type of imaging, this place is for you.

The Bee Caves location exudes elegance and class! That uncomfortable doctors office feeling and…read morewaiting room is nonexistent here at Longhorn Imaging. The staff is top notch, and the amazing window view of the hills are so comforting it's like it's own utopia! AMAZING JOB LONGHORN IMAGING! Highly recommend!!!

I was referred to this facility by my physician for an MRI on my foot. When I called to schedule…read morethe appointment, I was informed that their facility was out of network, but I wouldn't be charged anything. The facility would cover any costs incurred that my insurance didn't cover because they're new and building their business. Sounds easy for me, so I agreed to move forward with the appointment. When I arrived, I was asked to fill out lots of paperwork, all of which was normal- except the last three pages which were legal documents stating that I was responsible for anything my insurance didn't cover. The third document stated that if I was in need of financial assistant and had either a high deductible plan or was paying cash that they would offer some sort of payment for me. Well, that isn't the type of insurance I have, so I asked the administrator present for further detail. I let her know that I was uncomfortable signing the documents because I had been told that all of my expenses were covered verbally over the phone (she was actually the one that told me this) yet these documents stated otherwise. I let her know I'd be happy to sign these documents if she could provide me written documentation of what we discussed on the phone. She replied that she couldn't. I asked if she could email me a statement. Again, she said she couldn't. I replied that I didn't feel comfortable signing these documents without something in writing to protect my interest. I asked if I could take the documents home to look them over with my husband (my foot is broken, I would really like this MRI so I can get the correct treatment even if I'm feeling like this is getting weird) and she ripped them out of my hands and said that she would be shredding them. I'm sorry- how sketchy is that? I promptly left and called my doctor to let them know not to refer to the facility any more. I typically don't read these type of documents at a doctors office, yet thank goodness I did! If they're in network, great! If not, watch out.

I came here for an MRI of knee. My MRI was booked on Friday for that following Monday. I had no…read moreproblem finding the place. My MRI was STAT since my follow up with the orthopedic was the very next morning. My orthopedic got my results in time for my appointment which was awesome. While waiting for my appointment I had the opportunity to grab a few mints and a water bottle. I could of even grabbed a few of the snacks available or a coffee. The MRI tech was super nice, cute and made the process easy and painless. It was nice to be offered headphones that tuned into a radio station that I picked and also a warmed blanket since that place is chilly.

Central Park Imaging is how health care services should be. A human being actually answered the…read morephone, was polite, and clearly wanted to earn our business. They treated me like a person (not a faceless #). Go CPI Team!!! If you take your imaging biz elsewhere, you are making a mistake :)

Love this place!!! Prices are very affordable, everyone is so friendly and made me feel very…read morecomfortable during my visit. The quality of care is amazing. I will be going here for any future imaging I might need, and I would recommend to all!!

I had an excellent experience today at Austin Thermography! It was my first time having…read morethermography done. Amanda explained everything clearly and made the experience positive. She is very warm and professional. She thoughtfully answered all of my questions, and walked me through everything so the imaging portion was a breeze. I will definitely be going back. I am thankful to have a healthy alternative to mammograms!

I'm on my 3rd visit and still impressed. Amanda is very good-knowledgeable, caring, informative,…read moreand patient. I like feeling like I'm taking back some control in my health. Definitely a great place to start with your health!

staff was very helpful. They actually got me in a little…read moreearly, which was nice Everything was explained to me clearly, and the follow up report was very informative I will definitely go here again

Great quality of care, technical expertise. Also had great ultrasound appointment availability…read more Kind and helpful "bedside manner" at every step of way from scheduling by phone to procedure to the reports available on patient portal. Highly recommended. My only complaint is that the company does not have ability to complete MRI imaging for patients with pacemakers.​​​

The admin staff were very attentive and helpful. it was a pleasure interacting with them…read more The CT equipment seems to be fairly new and kept quite clean. In fact the entire facility seemed knew and clean. The CT tech was an absolute blast! His beside manner is second to non! His instructions felt reasonable and easy to follow. This is my second CT scan by him and he only seems to have gotten better at his craft. Many thanks to Touchstone Imaging for a great experience!

Once my doctor sent in my referral for a scan, they called the same day to schedule. It was easy to…read moreschedule, appointment was on time, technician was professional and explained what was going to happening during my scan. I also love that it's a smaller building and parking lot, saves time and zero confusion on where to go.

DO NOT RECOMMEND! Came to this location for MRI (3 body…read moreparts) i was in there for 2HOURS! Just for them to come tell me i have to come back another day for another part, because " my time ran out"! As if it was my fault they were training a new employee! Out of everyone they know how uncomfortable an MRI machine is. Today, i came back to my appointment, and in fairness i was 11 min late. They didn't allow me in because my time slot was only booked for 30 min... Acted like nothing they can do, as if they are not wasting my morning because this should've been done in one session! WILL NOT BE COMING BACK TO THIS UNPROFESSIONAL FACILITY!

Each interaction from the initial contact phone call I had with this office was professional and…read moreaccommodating but above all friendly, never rushed. that says alot about Patient care. The nuclear technician Brian who administered my test was so kind and explained the procedure to me step by step which was so helpful and made me feel less anxious. The radiologist, Dr.Patel, who began the test was also very nice and diligent in her approach and I barely felt the injection. I would return here in a heartbeat.

My doctor sent me to get and ultrasound and mammogram. They called me to set up an appointment…read more You can not eat before the ultrasound. They wanted to schedule the mammogram at 9 and ultrasound at 10. I explained it wasn't good because I was diabetic and she understood. She rearranged a few things and got me for the ultrasound at 8am. I arrived early in case I needed to fill in paperwork. Boy, was I glad I did, lots of paperwork. As I walked in, I saw cleaning staff cleaning the huge open foyer. CPRFIC shares a building with the pediatric hospital. Walking in the office, only one other patient at the front desk. I took a seat away from the front. The receptionist left the patient at the front to bring me my paperwork to fill in. Typical healthcare papers saying they are responsible for nothing that happens. Ten minutes before my appointment and the receptionist call me to the front, took my paperwork, asked if I had any questions, confirmed all was covered by my insurance and sent me back to my seat. Right at 8AM, I was brought to the back. The technician who did my ultrasound was pleasant and friendly. She made me feel at ease. The whole process was relatively quick. She brought me to a private waiting room to wait for my next appointment. This gave me time to eat the turkey wrap I had and drink water cause I was thirsty. Within ten minutes, 20 minutes before I was supposed to have my mammogram, I was greeted and taken to a private room. Got dressed in the ugly gown they handed me. I must say the process was not as bad as I thought it would be. Not pleasant by any means, but not bad. Kudos to the staff. Professional yet friendly.

Absolutely the most unreliable and unprofessional medical establishment I've ever been asked to go…read moreto. I have had 2 appointments canceled and told I need to call to reschedule, then I showed up to the address provided only to be told it's the wrong one. It's another building over. I finally get to the right place (completely incorrect address) and am told I'm late and need to reschedule. This is totally unacceptable, what kind of low-effort business is this? The young man who told me "sorry you're late," simply rolled his eyes at me and shrugged when I shared all this. If I could give 0 stars, I would. Avoid this business at all costs. They simply do not care.

6 stars+, I need more stars to rate my experience!!!…read more First of all, I had been freaking out over possible bad news from my blood tests the week prior. Apparently, I needed to have a liver biopsy done. All of this coupled with nightmare colonoscopies I've had in the past AND 18 years of dealing with military and VA doctors (I'm recently retired Air Force) and I had already worked into a panic attack and unable to sleep, fearing both the procedure AND results. My anesthesiologist, Mr Tiger, called me the day prior and gave me very informative details and reassurance that the procedure would not be difficult. The next morning, I was going to the room right on time. Mr Tiger made both my wife and I comfortable, and spoke with the doctor to help me start with some medication to ease my nerves. By the time I was taken into the procedure room, I already had another excellent technician start the sonogram, and very soon afterwards my Dr, Dr Suh, introduced herself and again explained the procedure, ensured I was more than comfortable and we talked about personal experiences that we enjoyed to relax. The next thing I know, the procedure was over before I even knew it had really started! Back to my room, and some pain slowly started creeping in. The push of a call button, two pain meds later, and I feel good enough to write this message after meeting a manager, Tammy, and expressing my gratitude for a wonderful experience. I performed Quality Assurance - type work for the Air Force for a long time in my career. Everyone knows that people rarely praise, and usually only complain! Friends, if you have good service and experiences, please take the time to write about it! Employees deserve it just as much as those who deserve complaints, and being recognized does your part to help keep the good people there for us! Thank you Mr Tiger and Dr Suh - your care and professionalism is what all patients and all of society deserves in any setting. God bless! David Russell

Fellow Austinites. Please Boycott Austin radiological associates when considering your imaging…read moreneeds. Ever since they outsourced their scheduling to a call center overseas it is nothing but agony to schedule with them. I know that they would prefer you to not call but I can never access their online scheduling portal even though I allowed their system to choose my password and then dutifully saved it. So, I had two different exams to schedule and even though I knew it was a long shot ( and even said as much to the rep) I waited on hold for almost 30 minutes. I waited because often my phone won't ring anymore ( Santa says he's bringing a new one) and I was hoping for same day, same place. I finally get through and we played twenty questions to get me verified even though my name, phone number, DOB and insurance should be on file. After I explained the situation and what I was hoping for the run around began. She kept repeating the types of exams over and over and naming dates months out but not locations. So if she was looking at open dates she should know which location, right? Why not say so when mentioning the date? Then when questioned why February ( one exam is a screening covered 100%) she claimed it was to do it in one day but still didn't tell me if it was my preferred location or one of their other eleven. This went on for over forty minutes and I could hear a man in the background making comments and laughing. I finally made both appointments, not together, not even this year for the screening so they screwed me on the benefit for next year. It was so bad they even said they had an appointment for the screening at my preferred location this afternoon but when I questioned if they could verify my insurance in that time ( a couple of hours) suddenly she was looking at 2026 and when questioned about that she said they had no appointments before that date next year. So no available appointments until December of 2026? Okay. I was under the impression from having spoken with their corporate office in the past that they only open their schedule a couple of months at a time. It is like this every time you try to contact them, and awhile back I showed up at a location that had my information for almost a month but when I got there they said my insurance had not approved the exam and tried to deny me. I sat on a bench in the lobby, called my insurance company and was told they had approved it within two days of it being submitted but ARA had never followed up. I had to go in and give my phone to the reception so the woman could put in the approval code and verify she was speaking to the insurance rep. Unfortunately I cannot get my images any where else this time but this will be the last time I use ARA. We have private insurance paid for by my husband's employer and they pay out well and rarely ( almost never) deny a claim. These administrative positions should be filled by American citizens in the community as they used to be. People do a better job when they are members of the community they serve. Every time you get routed to Pakistani or Bangladesh they just want to waste your time. I started the forty minute conversation trying to be patient and understanding but ultimately lost it. Especially when I was asking a question and she started speaking over me. I tried to call corporate just to verify she had actually managed to schedule the exams since she couldn't seem to understand the calendar program and how it worked and also find out what I needed to do to access the portal next time and the line kept disconnecting when I pressed one . So I let it ring through to the operator who thought she was that woman Veronica on FB. You know, the one who hangs up on and threatens customers? And I was politely explaining to her because she wasn't the scheduler who was difficult to deal with but she decided to just keep putting me on hold, she didn't even say why the first time. I promise I was being respectful with her even though I had finally lost it with the other woman. Obviously there was an issue but she didn't even have the respect to listen before deciding not to be helpful. Enough is enough. Consider taking your healthcare elsewhere. I spoke with Touchstone but they were also scheduled out too far,and I would need to contact my physicians and have them resend the orders before scheduling. However, I got right through, she listened and empathized and gave me the address and fax number in case I did want to wait until January. I ended up calling my Drs office for one scan because it's pretty critical to see if they even booked the appointment at ARA.

I've always had a great experience here and this time was decent but just not great…read more I arrived at 7:00am thinking I could be taken in as a walk-in. There were 3 phlebotomists and I believed that since there were only 4 of us that I would be seen before my scheduled 9:30am appointment. It was also urgent that my blood was drawn at around 8:30am because of my doctor's request. Yet, the phlebotomists were yapping really loudly as they prepared for the day and they never quite caught up. They were operating 20 minutes behind schedule and it was quite disappointing. Still, I waited the 2.5hrs and had a great experience once I was taken back. I only had one issue which was how much my insurance was covering but that was easily addressed. I will still come here for all things bloodwork. The team always makes me feel comfortable and seen and heard.

Absolutely NOT! The wait is soooooo long! They don't care if you make an appointment and if you're…read morea walk in, they will let you sit there all the way until they close and then tell you "sorry they just don't have time" even if you are already checked in. The staff is so rude and so slow. During the busiest times they sent one of the techs home so it got slower. NO WAY! Hire new people and let those chics go! Everyone was angry!