Their team is amazing! Highly rec!…read more Michelle, Brian and Nevee were super helpful! Loved the service and kindness.

Offer amazing shots and testing at affordable rates. Staff is friendly and efficient. Love getting…read morethe multi vitamin B here and have gotten food sensitivity test which offered an array of good information.

Arrived at 8:10 am to find 3 other parties waiting for this place to open. It is supposed to…read moreopen at 8am. One woman had to leave to get back to work. Children started arriving from pediatricians' clinics at Dell Medical Center. One family also left. Door finally opened at 8:30. Got blood drawn at 9:10am. Missed meeting at 9am for tax work (tomorrow is the deadline). Woefully understaffed lab, especially with children's hospital right next door. Go somewhere else if you can. Not worth losing a job over.

The hours say it opens at 8, but it did not open until about 8:45. The worker acted as if he was…read morejust passing by and letting us in the suite, when he was the reason it was not open. I got there at 7:59 and was not seen until 9:15. The phlebotomist gave me different numbers when I asked how much blood was drawn. It seemed like she just pulled a random amount and not what the order asked. This is a problem because my daughter has already had a lot of blood drawn and only the necessary amount should have been pulled. I had to pay more for parking because of the time even though it was not my fault it took so long. I hate that this is the only pediatric Labcorp because I do not wish to return here.

The phlebotomist I got was proficient and personable, but the overall business didn't seem run…read moreoptimally. They literally do not have someone at the front desk, period, to help with any questions or answer any phone calls. It's literally up to the automated kiosk, and automated voice messaging system. Therefore, if you have literally any question or issue, there is literally ZERO way to get it resolved. This becomes a problem when they also seem really behind and unorganized. My test results were delayed and missing, and there was zero way to talk to someone about receiving them or figuring out what happened to them.

I came as a walk-in first thing on a Saturday and totally expected this place to be packed and busy…read morebut today was totally empty. Not only were they able to take care of me almost right away, the phlebotomist who handled my stick was so awesome! I have deep veins that are always difficult to find and she was able to find my veins so easily. Unfortunately my veins just weren't working too well in my arms and they had to stick my hand which went by with no problem. I can understand that if this place was busy with a whole lobby of patients and with them only have a few staff members that it could be frustrating. But today I had a very nice visit. 5/5 stars for that phlebotomist who was able to work with my bad veins!

I've been coming to this CPL for a few months now and it's generally a good experience. Targeting…read morelate morning between the morning and lunch rushes means there isn't much in the way of a wait -- I'm typically in and out of the lab in 15 minutes. Phlebotomists are great: I've had Jennifer and Dawn, and both were friendly, professional, and got 3+ vials without pain. Front desk staff are hit or miss -- I've gotten some curt responses, especially over the phone, but mostly friendly ones. It's not a huge deal, but I have a similar job and have always made an effort to be pleasant even when I'm losing my mind under stress. The clinic itself is clean, comfortable, and I'm glad to see they are following social distancing techniques for the waiting room (blocking off chairs, no more checking in via communal touchscreen). I was surprised they didn't separate out used pens but otherwise I didn't feel like my safety was endangered by my visit. One note about this clinic: when my labs are faxed in physically, they don't ever seem to get to the clinic. I don't know if this is an incoming or outgoing fax issue, but my recommendation is to always call ahead and double-check to see if your labs are there before you leave the house.

Ridiculously slow! It'a busy and they usually have one person drawing blood. I could've gone to CPL…read moreon Renfert Way and been back by now! I've never been to a slower lab. I also asked for a cup for the water machine they have in the lobby and never got one. And nobody smiles!

Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

The COVID protocols are gone, but a mask request is in place due to immuno-compromised patients…read morecoming in. They can provide you with a mask. Service depends, as with all businesses, on the folks who are on staff that day and the volume of patients. Get there on a slow day with the amiable staff, an excellent experience. High volume day with a cranky person, flat experience. I've seen both. I still say this is a good location due to it being hidden--the volume will be lower than other CPLs. But, that doesn't mean it will be low--just lower (if you hit a busy time). I'm increasing my stars because, with my increased visits, I'm finding friendlier phlebotomists.

When I need labs I make a point of avoiding this location but occasionally the lure of just a 5…read moreminute drive wins out and then I remember why I avoid it. Unhappy employees make for unhappy customers. I almost always have to take a specimen in 2 days in a row. There is no simple "drop off". You have to wait in line but it seems for EVERYBODY'S well-being, you should get out as fast as possible since the reason you're there is because you are sick and being kept in a small room with occasionally, several to many other sick people. When it's your turn They grill you, critique the amount of your specimen and ask for non-existent paperwork. I sent my husband in the first day to take in the first specimen. He came back talking about the mean lady. I went today. She's more than mean she's horrible. In the 3rd window. Not nice, doesn't like her job and doesn't like people. I feel sorry for her. It's not an easy job I wouldn't think but it's made a lot worse by bad management. And I venture to guess the other locations are bad sometimes but you can always count on this location to be ugly.

I used this facility for the past 9 years for my Company's pre-employment screening. They are…read moreprofessional with great customer service.

Is it weird to give the piss test place 5 stars??? These guys are professional and kind. The guy…read morethat is in the front must have red bull in his veins, bouncing all over the place. Quick in and out in about 5 minutes.

I've been to this location twice. The first time, I had to wait to receive any kind of direction at…read morethe front desk because the two nurses were too busy flirting with each other. I also asked for an itemized receipt of the blood work I had done and they all but refused. They kept arguing that I wouldn't have to pay anything anyways because the insurance would cover it. Sure enough, I received a bill from CPL a few weeks later. Today I went in to get the same work done only a month after my first visit. They had no record of me ever being there or of any billing. I had to call my doctor to get the same paperwork sent over again for the tests I needed. They also had me fill out an entirely new set of my information. I do not recommend this place. The majority of the employees are very unprofessional.

Did almost a dozen samples for blood testing. Walked in right before lunch (they close for lunch),…read moreI was back in an exam room in less than 10 minutes, 1 poke, many vials of samples, no pain. The faintest of a mark on the arm later. Excellent. Side note. I left my phone in the room. They were locked for lunch but a rapped on the door and a tech quickly brought me my phone. Great group!!!

Recovery Lab is the best! it is locally owned and has all the top-of-the-line recovery equipment an…read moreathlete could hope for. After my old cryo place shut down I tried a few but never found what I wanted until I discovered this one. Rene is knowledgeable and accommodating and his prices are very reasonable. Everything is new and clean and of the highest quality. Try it once and you'll keep coming back for more!

My trainer referred me to this place. She asked me to do Cryo therapy and the red lights therapy. I…read moreain't going to lie I was not ready for the cryo but I tried it. It was soooo cold. I think I was in my head. They put the temperature is down 150 degrees. As soon as I saw the smoke coming up I was like oh hell naw let me out! He wanted me to stay in for 2 minutes but I could only do 30 seconds. I'll try it again next time now that I know what to expect. I loved the red light therapy. You're in a room on one of those vibrating contraptions with red lights. This is my first experience with this kind of service and I think it is super cool. Rene helped me with everything and he was awesome! He explained everything in great detail. He was super nice. He provided me with shorts, socks, headband to cover my ears and slippers to go in the cryo machine. I highly recommend you try this place.

This lab is located inside Ascension Building, 3rd Floor, Room 340. Parking can be scarce but I got…read morelucky and got one in a matter of minutes. When I arrived, there was 1 person in front of me but I waited less than 5 minutes. There is only one person work in this lab. The tech was really good in drawing blood. Quick, efficient and painless. I took one star off as there were signs everywhere saying furniture is disinfected after each guest. It doesn't look like it. The tech works alone including being a receptionist. It will be a lot slower if he has to do that too. There is also a sign at the front saying there is a disinfectant for check-in tablet, it's none to be found.

LabCorp claims to be "the World's Leading Health Care Diagnostics Company" and they offer routine…read moreblood work, pediatric collections, employee wellness body measurement, H pylori breath tests, employment drug screening, saliva alcohol testing, paternity tests, and hair collection. They have 5 locations in the Austin area and this one near 183 and Balcones Woods (not far from where I work, thus my decision to go here) is a fairly recent addition. Online appointments are theoretically available at https://www.labcorp.com/labs-and-appointments, but they also take walk-ins. Note that they are closed from 12:30-1:30, so dropping off a sample at lunch may be a challenge. There seems to be a trend in clinical lab chains these days to try to staff the locations with a barebones "team of one" who has to do everything from phlebotomy to security to administration to janitorial services. That must help the bottom line somewhere, but it makes the patient/customer experience a total frustration from start to finish. Case in point: this site for LabCorp (well, at least the comically accurate name previews the impersonal treatment you can expect). First off, the website and outgoing phone message give you absolutely no clue that you are actually heading to a building in the Seton Northwest Hospital complex. After following my Waze/Google/Yelp map trifecta to ensure I was going to 11111 Research Blvd, I wasted about 20 minutes driving around in circles looking for the listed address on a sign, a marque with the business name, anything to suggest that LabCorp was nearby. Nothing! I wasn't the only one, either, as I later saw 3 other cars apparently doing the same bewildered slow drive around the parking lot and surrounding locations that I did. When you call the listed phone number, you only get an automated message with minimal information and no ability to speak to a live person to ask a question (because the only person there is busy doing EVERYthing else in the office). Is it too much to ask to add one more sentence to the disembodied voice message which says, "Located in the Seton Northwest Health Plaza building in the same medical complex as Seton Northwest Hospital"? Once you finally get to the correct destination, posted signs indicate that you will not be treated as a human being but rather as a potential threat or criminal. Need a drink of water? The sign says to ask permission before accessing the fountain; who can give permission if the only staff person is in the back taking a sample from another patient? Happen to have your kid with you? Good luck with this errand because they can't come to the lab bay with you and you can't leave them unattended in the lobby. The self-signin machine was out of service, so you had to wait your turn to speak to the single human employee onsite. And so on. I photographed only a portion of the many ominous & paternalistic directives around the room. I was the 2nd customer in the room when I arrived shortly after the posted open hours, but it still took about 15 minutes until I was able to have my lab samples taken & sign all the necessary paperwork. The patient before me was berated for not properly registering his appointment and from the waiting area, I was able to hear his entire interaction with the lab tech, something I'm certain breaks HIPAA (medical privacy) best practices. I also was not pleased with the paper sign-in sheet which was viewable by everyone and requested the patient's full name and time of arrival; I did not comply and simply wrote my initials. My interactions with the lab tech / do-it-all person were as pleasant as could be under the circumstances. I believe that she was doing the best she could under conditions beyond her control. For her, I'm leaving 2 stars rather than the 1 that this experience warranted. Next time I need to have a lab sample analyzed, I'll choose another company, even if I have to drive out of my way to do so.