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    Clinical Pathology Laboratories

    3.2 (11 reviews)

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    Quest Diagnostics - Lobby

    Quest Diagnostics

    2.4(64 reviews)
    2.9 mi

    I was slightly late for an appointment, but the staff lied to me about trying to fit me in, and was…read moreapparently going to make me wait all day in order to punish me. DETAILS: I got there a few minutes before my appointment time and the waiting room was completely full, and the screen said they were running about 40 minutes behind. So I left for just 15 minutes but when I came back the waiting room was somehow suddenly nearly empty and the screen was nearly blank. I'm guessing lots of people couldn't wait any longer when they weren't seen on time so they just left. I explained the above to a female staffer and she said she'd try to get to me after the two people waiting were served. Then for 45 minutes she didn't call *anyone* else. The other two staffers served the two patients who were waiting, and then served several others who came in after, but I never got called. I explained the above to a male staffer and he went to the back and asked the first staffer if she knew anything about me, which I could hear. She came out and said her draw-shift ended 30 minutes ago which is why she didn't call anyone else. I asked, "So if you knew you would *never* call me, why didn't you let me know?" She said she let the other employees know I was waiting. Notice the plural, employees. And there are only two of them. I pointed out to her that the male staffer was unaware of my situation when I explained it to him, so she did *not* let the other staffers know. She then said she had told only the other female staffer. I doubt she really did, since she certainly lied to be about informing that male staffer. That female staffer she supposedly told certainly never set my expectations about how long I would wait, and she called lots of other patients while I was waiting. Although this was a 1-star experience, I had other good experiences there, so I'm averaging this to 3 stars.

    My second time visiting a Quest Diagnostics. The first time, I left because my walk in visit was…read moretaking too long. My second visit was an appointment, I arrived at 3:10 pm and left at 5 pm. There are no restrooms in the waiting area and no counter assistant to help with accessing the necessary facilities. There are no blood tests laboratories in downtown Austin. I guess they have a monopoly and they don't have to care about customer service. If you need time from work to visit this location. You better takeoff at least four hours. I don't recommend. The staff were nice.

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    Quest Diagnostics - Lobby

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    Quest Diagnostics
    Quest Diagnostics

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    Clinical Pathology Laboratories - CPL is located inside this building.

    Clinical Pathology Laboratories

    2.7(29 reviews)
    5.0 mi

    My doctor's office is literally across the hall from this lab, so every year after my well woman's…read moreexam I end up there. And somehow... every single year... they magically bill me for something that should've been covered. At first I thought it was just one of those annoying insurance mix-ups. But after spending at least an HOUR every year playing mediator between the doctor, insurance company, and lab, it's starting to feel less like "oops" and more like a seasonal tradition. Usually they eventually fix it after I call enough times. Other times I've honestly just paid it because I value my sanity. This there were two tests I knew insurance wouldn't cover, paid for them upfront with my credit card, had the doctor separate them on a different form, AND asked for a receipt. The receipt only had the amount paid -- no description. Which already felt a little "interesting." Convenient that for some reason they have no way of putting a description what I paid for on this but every time they send me a bill it has a very accurate description of what they are billing me for. It's sad that it comes to me having to cord this interaction to protect myself. So I asked on video: "So these definitely will not be billed to insurance since I'm paying here?" Receptionist: "Yes." Fast forward to this week: guess who just got billed $36 for those exact same tests. At this point I'm not even mad about the money. It's the principle. Because I know a lot of people probably just sigh dramatically, pay the $30, and move on. But no. Not this year. This year I will be returning like a low-budget legal drama with my receipt, my credit card statement, AND my little video clip. Honestly the phlebotomists are sweet, but the front office acts like kindness costs extra. They are shockingly rude! So if this place keeps overbilling you too: fight it. Even if it's annoying. Or save yourself the headache and find a friendlier lab who doesn't routinely try to keep an extra 15- 30 from every visit.

    Good smiles. Friendly. Location is very hard to find. Goto St David's, East Entrance aka Women's…read moreMedical Entrance (lots of construction terrible parking) then from there go up, yes up, to the first floor. Go right down the hall it's on the left. Apple Maps put me in the wrong parking lot all together.

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    Clinical Pathology Laboratories
    Clinical Pathology Laboratories
    Clinical Pathology Laboratories - If you enter from East Entrance, take elevator up to 1st floor

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    If you enter from East Entrance, take elevator up to 1st floor

    Fastest Labs of Central Austin - Fast Drug Testing in Austin, TX

    Fastest Labs of Central Austin

    3.5(11 reviews)
    0.5 mi•Far West/Northwest Hills

    They don't offer any confidentiality. They ask sensitive questions out loud in front of everyone,…read moreeven though they could easily look up that information. It's really not everyone's business why someone is there. They could at least get up and ask you to come to the side if they need to ask something personal. I can only imagine how uncomfortable that must be for people who are mandated to take the test. Mine was optional, but still--if you're going to ask for private information, it should be done in a private setting. Also, the bathrooms aren't cleaned after each use, which adds to the lack of care UPDATE: Instead of taking accountability, they chose to lie on me in response to my honest one-star review. What they don't realize is that my case is not mandatory, and I will be seeking legal representation for the false claims made. I never threw my ID, and I would never behave that way toward anyone. It's a complete fabrication. Interestingly, I noticed another one-star review mentioning a similar experience--this seems to be a pattern with them. I barely interacted with the staff, and I was in a rush, which is why I accidentally left a paper napkin and a water cup. I returned and respectfully threw them away with no attitude whatsoever. I also want to point out that they have no regard for confidentiality. I knew exactly why each person was there, which shows a lack of professionalism and care for people's privacy. I will not be returning--because I don't have to--and I will NEVER remove my one-star review. Had I behave in the manner she said I did, a one star removal wouldn't make a difference - sounds like blackmail Jennifer will be held accountable for her lies.

    Great lab, Nikki and Michael were both very helpful and professional. I didn't know much about some…read moreof these lab tests and they were able to answer all my questions in detail and performed the tests very professionally. Thanks for your help.

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    Fastest Labs of Central Austin - Drug & Alcohol Testing in Austin, TX

    Drug & Alcohol Testing in Austin, TX

    Fastest Labs of Central Austin
    Fastest Labs of Central Austin

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    Clinical Pathology Laboratories - pathologists - Updated October 2026

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