We went to this urgent care on a Sunday afternoon when my daughter badly cut her foot. The staff…read morewas fantastic and made us feel taken care of. Bonnie took care of my daughter and was super competent and explained each step to us. Also, Jackie at the front desk reassured us and told us they would keep the cost down as much as possible. All along they told us how much each step would cost and it was very reasonably priced. Especially in this time when so many of us have high deductible insurance plans, or no insurance, I really appreciated their transparency.

Don't let the beautiful, modern office deceive you. I came in after slicing my finger open and left…read moreextremely disappointed with the care I received. I've had a very similar cut treated at another urgent care before, where Dermabond was applied successfully to close the wound. I also work in healthcare and have seen Dermabond administered properly many times. Unfortunately, my experience with Carmelia Petch, PA, was completely different. During the application, her hands were noticeably shaky, and the Dermabond was applied messily, leaving purple adhesive across my thumb and hand while parts of the actual incision appeared inadequately covered. Very little of the adhesive was used, and I left feeling as though the wound itself had not been properly secured--the entire reason I came in. Given the location in Westlake and the appearance of such a beautiful, modern facility, I expected a much higher standard of care. The front desk staff was very nice, but I was incredibly disappointed with the treatment I received from this particular PA. It felt like a complete waste of my time and money, and I would not feel comfortable having her treat a similar injury again.

I had a pleasant experience at ARA Westlake. Customer experience was better than the Ben white…read morelocation and parking was easy. I was able to check in at the desk with a person instead of the iPad which was nice. Both imaging techs were very kind. Amy walked me through both procedures and helped answered my questions. I had a worry and the doctor came in to answer my questions. I did not catch her name but she was really friendly and personable. I can see why so many people have issues with the billing. I was told I possibly won't need one procedure even though my doctor recommended both. I hope there aren't any billing issues with this location.

The technician was efficient, friendly, and professional. Apparently, the business doesn't have…read moreenough radiologists. I had my mammogram 8 days ago, and I still have no results report. I sent an email two days ago and never received an answer when I inquired about when I could expect it. It seems to me that if you operate a business that does diagnostic imaging, perhaps you shouldn't be open if you don't have radiologists! In the future, I'll use a hospital's radiology department.

I used this company in North Carolina in 2005. No problems. Every year I get a letter letting me…read moreknow to do it again. Well, in 2021 I decided to do it again, only because my doctor told me it was not necessary to run these tests. I disagreed, so I called and set up the appointment. The reason I am posting here is that it appears to be the headquarters, Austin Texas, because my email said my results are on there way. Setting up appointment. Staff was pleasant. Tried to get me to sign up for additional tests but I declined because I basically had 99% of the tests done by my doctor. He quoted me a price that was $10 more than what was on my letter. I asked why and he said it was for the doctor to review and send me my results. Well, no where on the letter does it state that you have to pay this additional fee! I also said, my letter said I would get a $10 discount for being a previous client. He tried to get out of it, but I kept re-reading the statement on the letter. So I ended up paying the amount of what the amount said it would be in the letter. I think you need to correct your letter or state somewhere that there will be an additional fee for the doctor to read it and you should state if this is voluntary or not. Testing date: Appointment 12:30 PM. I arrived 15 minutes early. There were people in the waiting area but the seat to sign in was empty. I went and sat down and at 12:25 someone said, we will be with you soon. At 12:41 the man came up, took my info and took me directly into a room. This brings me to ten minutes past my appointment time. Not bad. He was not mean but I did not make me feel welcomed. No hello, how are you today, no smile, nada. Just the basic name, birth date...etc. There were two separate pieces of paper with a name, addresses and appointment time just laying out for anyone to see, so I suggested that he put them away or shred them, due to Hippa laws. He grabbed them and threw them in the trash. The first test was by the man that checked me in. The test was quick. Off to the next person, a lady with no bedside manner at all. She did her test and sent me to the chair where I waited for the next lady. Miss Margaret escorted me in within a minute. I have back issues and she gave me a pad to put under my knees. I would like to suggest that you have pillows at each station for people with bad backs. The first and second person did not have or offered to put anything under my knees. Miss Margaret was friendly, kind and I felt happy to be taking the test. All the nurses should be as kind and welcoming as Miss Margaret. I was done out the door at 1:08 PM. All in all it took 27 minutes from start to finish. Just a couple of improvements to get five stars. Test location: VFW Cedar Point, NC August 2021

I went one time. Took results to my primary care doctor and their results were so way off as to be…read moredangerous. She made me promise to never go to these hacks again. Purely about money, not care. If you go, insist on receiving results immediately (they will just want money) and take them to a hospital or real physician. Seems to be for a lot of elderly who perhaps want to avoid real medical care. Don't waste your money.

I couldn't begin to say enough great things about the staff at this location. I was fortunate…read moreenough to complete a preceptorship with Dr. Hahn for nurse practitioner school and got to see him work his magic on a daily basis. I've truly never witnessed a physician (I have been an ICU nurse for 8 years) who is so well-versed in medicine, compassionate, and is such an amazing patient advocate. I witnessed him numerous times going to bat for his patients to ensure they received the best care available, whether it be insurance claims, referrals, etc. No matter what your condition is, you could not be in better hands than with Dr. Hahn and his amazing staff. The girls at the front will great you with a warm welcome, the friendly techs will get you situated comfortably in the room, and Dr. Hahn will make you want to beg him to be your primary care physician so that you can follow-up with him on a regular basis for any medical need. Thank you U.S. HealthWorks for such an amazing learning experience!!

They didn't spell my name correctly, so I couldn't get my medication. Went in on a Friday and got…read moremy prescription in Monday.

100 stars if I could Truly the best medical care I've ever…read morereceived! I came here based on reviews because when you're in pain you want to be nurtured & treated well. Their staff was exceptional & went beyond that. Oddly enough for a hospital it felt homey & comforting, but truly it was the staff. Fastest attention for a kidney infection on level 10 pain, shaking in my boots. I frequent emergency rooms like it's an air bnb bc of my kidneys so I KNOW quality care vs lack there of. Was there for literally two hours & you'd think I left with a kidney transplant bc of how well I felt. Maybe it was the drugs maybe it was maybelline. Not my typical Sunday brunch recommendation, but if you want the best of the best, Westlake is the place to be! Thank yall ‍

I am missing my colon, which means I get dehydrated regularly. I went into this hospital in…read moreSeptember dehydrated. While there Dr lyons tried to send me in for ct scans, blood tests when I was clearly dehydrated. I refused most of his additional tests because I knew I was just severely dehydrated like I'd been a dozen times before. It very much seemed like the doctor was trying to capitalize on me while I was in need of care. The nurse assisting me recognized me from being there in the past with sever dehydration. I received 2 bags of fluid, a urine and blood test. The total bill was $3,603.65 which is unbelievably outrageous. For that price I could get nurses to come into my home and give me bags of fluid 10x. I now understand why this hospital went bankrupt because I won't be going back there. They actually called asking me to pay the bill before sending me an invoice. I'm furious

Have been coming out here for almost 2 years now since my main PCP went permanent out here. Worth…read morethe drive. The staff is always so professional and kind and I just love my doctor. Bed-side manner is the next. Always cold in there but appreciate in the summer. The facility is tucked back amongst the trees so can be a tad hard the first couple of times coming here. The outdoor space is calming and soothing. All about the nature.

Very disappointed. This was my first time going to BSW. I went in to BSW for my regular yearly…read moreblood work recently (december 2025). I was very specific about what blood tests I wanted to do. I was given a zero estimate, meaning my insurance would cover all the tests and I would be billed $0.00. However, I was billed $323.58 after about a week. I called the office and spoke to Lamitra(rude cust serv) Veronica(rude cust serv) and ultimately I was routed to Katie(billing/escalations/coordinator). In the most simple way, I tried to explain, to all 3 individuals, that any medical office I have ever been to in my entire life, has always told me what I will be paying out of pocket and what my insurance covers. However, at BSW, they(lamitra, veronica, katie) all told me they don't have a clue what the insurance covers and I would have to call Blue Shield myself to find out. I was dumbfounded. It's very simple, either lamitra/veronica or kaitie simply need to check my specific plan with Blue shield, see what it covers, if there is still confusion, they(lamitra, veronica or katie) would need to get blue shield on the phone and ask them specifically. Problem solved. All 3 individuals said that they "don't do that, the client(me) would have to do that". You mean every single time I go into BSW I will also need to take time out of my day to Call Blue shield,hold for 15 minutes for a rep, and discuss what they cover and what they won't?? who has time for that?? IN A NUTSHELL: PLEASE BE AWARE THAT AT BSW, YOU NEED TO MAKE SURE YOU KNOW WHAT YOU ARE PAYING OUT OF POCKET BEFORE DOING ANY PROCEDURE,BECAUSE THEY HAVE NO IDEA I paid the $323.58. It wasn't about the amount, it was about the principal. YOU DONT GIVE SOMEBODY A ZERO ESTIMATE AND THEN SAY "SURPRISE, YOU STILL NEED TO PAY OUT OF POCKET". Also messaged the specific Doctor I saw that day which was Doctor Pena-Delgado. She never even replied. Do yourself a favor and go to a professional primary care facility where professionals work. Wish I could give zero stars.

Noria the technician did a great job taking my blood. She was so good I couldn't feel a thing…read more Thank you Noria

I am a nervous person with lab work. But after seeing the glowing reviews about Claudia I trusted…read morethis location. And I was right! Claudia is a miracle worker with drawing blood. NO pain, easy! And she was so efficient and helpful setting things up for me as a new customer there at their location. A great experience. Thank you Claudia!!

I signed up for a medical research study here and was told the first visit would be 2.5-3 hours. I…read moresat in the waiting room for one hour, and then they told me it would be 3-4 hours from the time they finally got to me. She shared that they are consistently at least one hour behind like they didn't know they are paying people for their time! Misled at best. If you sign up for a study here, make sure you ask what you will be compensated for if they waste your time!

Do NOT use this company. They pay clients whenever they feel like it and if you contact them about…read moregetting paid, they dump you. I had numerous issues getting paid by the one in Edmond and when I called about it, Michael did not like my displeasure with their lack of non-payment. He then said the would "reconsider" me, meaning they were going to drop me. They still owe me money. A really half-ass company.

Dr Vargas is outstanding in her field. She's straight to the point, no messing around. She doesn't…read morecandy coat things. My dad went 7 years before anybody could figure out what was wrong. 1 visit and 1.5 hours and she nailed it! After all her tests and questions, it all makes sense now all these years why my dad was having issues. Some say she's rude, I say she doesn't have time to chit chat about anything except her patient. I don't let things like that get to me. She helped my dad, how could I not be 100% grateful and thankful!

I don't have a problem with Dr. Varga, the one time I saw her, for 15 minutes. She gave me a…read moreschedule of when to take medications, but her office called in one to the CVS near me in Austin as I requested, but called in the other to a Walgreens in Houston! I texted, emailed, and left messages, finally was given the ph number of the Walgreens. I called, they said they would Fed Ex it to me, but I never got it. So I could not follow her medication schedule. I later got an email from the doctor's office saying if the prescription was lost in the mail they could not do anything about it. The charge for all That? $606.00!

Ok. Most unorganized place I have ever been. They cram the waiting room obviously overbooking…read morepatients. No pictures due to HIPPA rules BUT they do not follow HIPPA rules and regulations. - they call patients out by the full name! Unacceptable!

I'm the shivery, shaky, arm-throbs-when-I-think-of-shots scared of needles. I've had horrible…read moreexperiences in the past, one lady could not find my vein and poked four times. But this staff was wonderful in every way. The lady drawing my blood was very kind, patient, and gave me a count down. I was shocked at how gentle she was, how little it hurt. Unfortunately, I got fuzzy vision and passed out, even wet myself in the chair. When I came two both ladies on staff were helping me, very kind, giving me water and helping me to lie down. Nothing but professional despite how embarrassing the situation was for me. After laying down and cooling off I even felt comfortable being poked again to get the last vial necessary for my labs. I did not catch their names, but thank you both for helping me today.