Bought two cars from this dealership. I assumed that gave me some amount of special treatment. It did not. Communication is awful at best. You respond to text message to a number that no one checks. Or if some did, someone did not care enough to respond. I was never called back with their offer. I tried to reach them and was told they were too busy but will get back to me that evening. They never did. I ended driving to Portland and buying the same car for less money and a whole lot less hassle. read more

I live 4 hrs from this dealership so I called and spoke with them. I already had my own financing with the bank so they didn't have to worry about any of that. They gave me a rough estimate on what they would give me on my trade but said they needed to see the truck. Ok that's fair. First issue was they would never call me back. Their communication is horrible at best. I never really spoke with the same person twice. They told me the vehicle would be ready to look at one day. It wasn't. I had already taken a day off work to go look at it. Luckily I had called the day before to confirm it would be ready. Again. I had to call them. When I finally made it to the dealership they met me in the parking lot and wanted me to just come in and sign the paperwork for the truck. Uh no. We hadn't agreed on price of new vehicle, trade etc. I took the new vehicle for a test drive while they looked at my trade. Ultimately they declined to work with me on the trade or price of new vehicle. They knew they had me because of the distance I drove. They completely took advantage of that. I almost left on the principal alone but I wanted this specific vehicle. Then I went and met with Megan in finance. That was the worst part of this whole expierence. She had a super short attitude like I was inconveniencing her the whole time. Would not explain things and was short of rude the whole time. Zero customer service at this place. I saw all the reviews before hand but still made the mistake of going in. I knew better. Do yourself a favor and stay away. Only giving it two stars because I got a complimentary bottle of water while I waited and the young lady they had go on the test ride with me and hang out with me while I waited on funding and what not was very friendly and personable. read more

Jake is the best! I just moved here from NYC and couldn't get my license plate off of the car. With no questions asked and zero hesitation Jake came out to help and worked hard to remove this rusted plate and fit my new one on for me! Such a nice gesture and indicative of the service. Will be bringing my bmw there for service in the future! read more

I would never purchase a car here again. A bunch of liars and zero follow through. Actually one of the people I had decent interactions with prior was Dax and he doesn't work there anymore unfortunately. Not only the sales people, the financial person Ann Bashor is just the same. read more

Huge shoutout to Dax at BMW of Eugene--I wasn't even a customer there, but he still went out of his way to help me charge my loaner car (which wasn't from their location!). He didn't hesitate, didn't make it weird, just jumped in and got it taken care of. It's rare to find someone who's that kind and solution-focused, especially when they technically don't have to help. Dax, you seriously saved my day. If this is how they treat non-customers, I can only imagine the service regulars get. Much appreciated! read more

I have nothing but the best service from BMW of Eugene. When I bought my 5 Series, Sam Hill and the Team were AWESOME. Every promise delivered, and everyone who I worked with were great. Ann is finance went out of her way to help me get the warranties I needed. She was AWESOME as well. I moved to Las Vegas but will continue to buy my BMWs from this store. I can't say enough how much I really appreciate the great service. 5-star store! read more

I am still in shock after my experience looking to buy a used car here. My father and I drove 2 hours to look at a used BMW here, it had been sitting for nearly 2 months so we were hoping to get a decent deal and meet somewhere in the middle. All was going great until they gave me a ridiculous lowball of 4k less than the Kelly blue book for my current car. The sales manager who then came in, Jordan was so condescending when speaking with us. He kept claiming how honest he was and how he was going to lose money on this deal which was not true at all. When we asked how much new ones were he quoted them 20,000 over their listed price online. Overall the whole experience felt gross. Unless you want to get scalped alive, and disrespected do not buy a car here. And if you're dealing with Jordan just leave. read more

This service department there is garbage. They have the worst miscommunication and don't respect the client's time. Did I mention they are rude as well? How long does it take to make a freaking key? Four days? And then additional two days ? How is this getting rectified ? Don't try to give me a $30 free oil change either. Who is going to pay for the Uber rides that need to be paid to go back and forth for those additional days? Needless to say corporate WiLL be contacted . They take advantage because they're the only BMW dealer locally in that little ass town. This shit will not fly in Los Angeles. read more

The slimiest used car salesman in the world work here. They'll lie to you at every opportunity and manipulate every penny out of you they can on both your trade in and the used car. Keep in mind Oregon doesn't have a cooling of period. So when you go home and realize you got screwed your truly locked in immediately. read more

Holy smokes were these folks a pleasure to deal with! From start to finish it was one great experience after another. They even went above and beyond for my wife for Valentine's Day where we couldn't get the car to us due to bad weather but James made a video for her 'unveiling' the car. It was amazing. They supported us every step of the way and were highly communicative, including after the sale where their BMW 'genius', James, has been responsive and helpful. I would highly recommend them to buy your next BMW. read more

BMW of Eugene - Auto Repair Near Me - Eugene, Oregon

Bought a car from them, good in the moment, took 6 months to get my plates and registration. The DMV said they had nothing submitted under my VIN. They were lazy and not helpful when trying to get the paperwork I needed. They would ignore my calls and texts, hang up on me when they realized who it was. . read more

I'm very straightforward when it comes to relationships and service. Unfortunately, management has changed, and it shows--GM is too busy to care, and the Sales Manager shouldn't be within 100 feet of a BMW dealership. Who made him manager??LMAO. He shouldn't be even washing the BMW cars. He nearly screwed up my M440i build and then went on to mess up my friend's X7 build, failing to add an TWO mandatory options. Worse, he never admitted the mistake--my friend only found out at delivery. I have seen the text conversation between my friend and the SM. On top of that, he doesn't stand by his word. I've been well-connected in the Northwest and have sent 10-15 referrals in the past year alone. But guess what? I'm done doing business here. I have two leads right now for an X5 and X3, and I'm already hooking my friends up with a different BMW Center. If you value honesty and reliability, I'd recommend looking elsewhere. I will ensure to get this word out in the PNW community through forums, social networking, and local Bimmer events. I have been with BMW since 2013, and I know a thing or two. read more

they suck at communicating: told me they would call or text me when my car is ready, they didn't. I received a junk email instead which I did not see until to late. called several times before closing to ask if my car was ready, they didn't answer. Walked in after hours (by 1 single minute) and I was able to speak with someone, but still couldn't get the key to my car which was sitting outside ready to go. Told me to come back in the morning for a service that had been completed hours ago and specifically was not supposed to be overnight. read more

Bought a 2024 Audi good price but came with one key, was told another key has to come from Audi and it would cost around 300. No, it costs over 1,100 dollars 785 for key and 300 for programming key. If I knew the key cost and I would have asked for money for that purpose. Asked dealership couple when I learned of true key cost and if they would at least pay for key and I will pay programming, nope comes as is. A 45,000 dollar car should come with two keys read more

I purchased a vehicle from this dealership and have had nonstop suspension issues. Multiple service visits failed to find the root cause; staff repeatedly labeled the problem as "wear and tear" or that it had been the tires or alignment (or blamed mileage) instead of properly diagnosing it. When they finally performed work, the installation was done incorrectly and caused additional damage. Between the ongoing problems and poor workmanship, this has been an expensive, stressful experience -- I cannot recommend this dealer and would warn others to be cautious.below is a photo of how my part was installed and how it's suppose to be installed. As you see in these photos they do not look the same. But this is the same year of vehicle I was able to ask them to get me verification that my parts were installed incorrectly. An also attached is the dealer specifications to installation that the technician did not follow. They are also refusing to pay back any charges to me. All the incorrect information an shops have made me pay out of pocket over $9,000 for nothing to be solved or done to my vehicle read more

I am appalled that a well known dealership would sell a car with an outrageous number of problems. I bought a used car for $8,499. I was specifically told they would not ruin their reputation over an $8,000 car - they did. I far from recommend this dealership. This is the second time I have ever bought a used car from a dealership and this is the worst experience I have ever had! It is my understanding that when you buy a a used car off of a lot at the VERY least there would be heat in the car and no oil leak! There is absolutely no way they did not know the issues with this car: No heat, blown speaker, broken bushings, oil leak & oil pan leak, and lastly the passenger headlight housing allows tons of moisture inside. Not only did they have me go back and forth wasting gas for them to keep my car for days to give it back to me with nothing done, but they continue to tell this lie that I told them I blew the speaker in the car. I will continue to spread the word to NOT go to this dealership when people ask me where they should go. Very disappointed and dissatisfied! read more

I was interested in a car they had for sale. They asked that I make an appointment to come see it. I made an appointment for 1 with a Ryan Doktor. Drove down from Keizer to Eugene and got their around 1:20. Went in, Ryan came up to me after I introduced myself and said that the car wasn't there and that he would go get it. What? Where is it? I have an appointment, why is it not there. He took off, I waited around for like 10 minutes and left. What a waste of time. Terrible service. If you make an appointment that car should be there and ready when you get there. read more

BMW of Eugene is a terrible place to buy a car. At first before we bought the car the sales person James was very knowledgeable, friendly, helpful and professional person. when we spoke to Jordan (sales manager I believe) they said they already bought parts to have replaced so there was no negotiating the price for those items, which we understoo. After signing paperwork and was told we would be able to pick up the BMW the following Friday we could not get anyone to answer our calls or call us back about the work that was being done. 4 days later we get ahold of Tim from sales and were informed that they were not aware of any parts being ordered but assured us that they would make it right and have it done. that was 2 weeks ago and we have called multiple times and no one will call us back. Do Not Buy from BMW of Eugene!!!! they are liars and will say anything to get you to buy a car and screw you over in the end!!!! read more

Mike Schrum and his team went above and beyond to get my car fabric and sound system repaired, even for items that weren't covered under warranty. I'm very pleased! read more

Service team is top notch from my experiences. I've purchased two different BMWs from this location, a 2017 X1 in 2019 and a 2021 3 series in January. In three years I have never had to pay out of pocket for any service rendered. The staff is friendly and helpful. I plan on purchasing my next car, hopefully the X6, from them as well. Thank you all! read more

I've bought and sold many cars in my life. BMW of Eugene is by far the best buying experience. My salesman Cameron went above and beyond for us. HE WASHED THE CAR HIMSELF and sent us pictures of it all cleaned up. We purchased a fresh trade in that hadn't been reconditioned. He just wanted us to see it clean. Again, above and beyond service! Everyone in the dealership is incredibly friendly and helpful. It's a different experience than other dealerships. I will continue to be a customer for life! read more

They swindled me into a 12000$ loan for a car that isn't even safe to drive... I bought the car halloween night and was told it needed some repairs but that I would probably have it back in a week. Fast forward to a month later and the car was finally ready. I went through 3 of their loaners in that time frame but that's another story about how awful these people are. So anyways, I get the car home and realize that the center console won't light up at all, I can't see what gear I'm shifting into when it's dark out...I called to complain about it and was told I would have to fix this serious safety issue myself. With this, there's an awful smell every time I turn the car on and the power locks don't work at all. I have to manually lock every one of them. These people will sell you anything so just beware if you want to buy a used car from them. read more

I had an appointment at 9am Saturday to purchase a used car and they sold it at 7pm the night before without even calling me. Nicely done Jacob Harris. What integrity. read more

I went into BMW Eugene for an oil change on my 2022 4 series. My lease is not up until next July but I had been thinking of getting a BMW SUV for my next car. While waiting for my car, I spoke to Mitch Burnem, one of the salesmen and told him what I was thinking about. He took his time and showed us the 2024 SUV X3 and it was perfect. We took it for a test drive and really liked the car. Mitch was so kind and patient with answering all of our questions and even suggested a car back seat extender for our two big dogs and helped me find it on Amazon. He was wonderful and the manager was also extremely helpful in getting me a great deal. I had a very bad experience with this dealer when I got my last car there but these guys turned it all around and never pressured me at all. Mitch is an asset to this business and was the key factor in my choosing to get a new car! He is absolutely the best! read more

My granddaughter purchased a used vehicle from BMW of Eugene OR in December 2022. They sold her a vehicle that had/has a damaged catalytic converter with the agreement that they would replace it. They said at the time they were on back order and would call her when they receive one in. This was in December 2022. It is now the end of December 2023! Throughout this past year there has been multiple calls and texts to the BMW dealership where they said that someone would reach out and resolve the issue. Not once did they call or accept calls and honor the agreement. Maybe if it wasn't a used vehicle and was a new BMW the outcome would have been better? I don't know but shame on the dealership for not honoring the agreement that they made when selling the vehicle to a 18 year old girl! read more

Incredibly helpful & easy to work with! The most fast & painless car purchase we have ever made! They made buying a car for our son a pleasure! Any dealership in the Swickard family is sure to be wonderful! read more

I had the best experience at this dealership with Christian and Ed! I used to work at a dealership and know how aggressive car guys can be. These two were completely different! They were easy to work with, no pressure. I gave them a call beforehand and let them know my situation (I needed to negotiate the price because I had a restrictive budget AND I can't just drive out to any dealerships because the mileage on my lease was close to going over. They were very understanding and hooked me up. I love my new-to-me Lexus CT200H! Thank you guys! read more

BMW of Eugene - Auto Repair Near Me - Eugene, Oregon

I had the best experience ever. Jennifer Pasquini was top notch and went above and beyond taking care of me. I purchased several states away and Jennifer helped me get the best price and helped get it delivered to me. Richard in management is awesome too! If you want a BMW, it is worth it to do business here! read more

I've owned 5 BMW's in 3 different cities and this is hands down the worst I've experienced! 4 calls to the Service Department, messages each time and no call back. Told me I needed new tires at 12k miles but they were perfect on my next service (?)! The staff always seems chaotic when there but why I'm unsure; it wasn't because they were a lot of customers in the showroom! When buying and owning a vehicle like a BMW, I've become used to a welcoming and professional staff and Eugene BMW is far from it. read more

The pressure tactics, games, and outright lies that have given the car business in general a bad name are nowhere to be found at BMW of Eugene. I was able to complete a major transaction 99% online, with full transparency, with the help of Internet Sales Manager Christian, General Sales Manager Richard, and General Manager Adam. I literally spent less than 5 minutes signing documents and the vehicle was mine. It was surreal. I cannot recommend them enough - I'm trying to get my best friend a car from them next! They listen, they care, and they are there to help. read more

BMW of Eugene - Happiness is an 8-mile BMW M3 with the plastic still on it, as requested! - Auto Repair Near Me - Eugene, Oregon

First time taking my BMW to get serviced in Eugene....I must say, I've never had such excellent and professional service!!! Mike Schrum is AMAZING!!! He went way beyond my expectations. He was very thorough in texting and keeping me informed on my service. He scheduled a ride to and from the airport so I could leave my BMW for the service while i was on vacation. Thank you BMW for having such an outstanding employee who exemplifies how customer service should be provided! read more

I saw a beautiful red Tesla that I was interested in but knew I probably couldn't afford. I thought I'd look at it anyway since I had time to kill. It was an older car (2012) with 70,000 miles on it and asking 36000. I had no idea Tesla's were so nice and really wanted to buy this car so I took it home to show my husband. Since there is no warranty on this car, I wanted to make sure everything worked and of course was assured by everyone that the car was in perfect working order. Turns out the sun roof was broken (which they knew) and I would have paid 36k for a car with a broken sun roof. Even though this wasn't a big deal, I didn't trust anything they had to say at that point. And..... they kept making it personal saying stupid stuff like "I thought you liked us" How very unprofessional. Nothing to do with like. I was there to do business. I felt like I was in a low end hustler kind of dealership rather than a high end BMW dealership. I've bought 3 cars from 3 different dealers and have never met such a dislikable and untrustworthy team as at this BMW dealership. I'm so thankful that I dodged what I'm certain would have been an expensive mistake read more

This is will be my first experience at this dealership,, I've owned Bmw for over 10 years and by far I've been having the best and amazing service treatment by Tony in the service department and that definitely make this dealership number one in my list!! highly recommend it.. Beside the service they seem like they have an amazing team and big selective of cars!! read more

We were on an roadtrip and our 2013 BMW X3 ended up being towed to this dealer from I-5. After the service team took a look it was revealed that it would need a new transmission (close to $20k) and would take 6-8 weeks. Since we were over 1k miles from home we had to make a decision. They told us a couple times that they were just going to send our car to auction because it's not worth anything. Long story short, they gave us $750 for our car (trade-in) and we ended up purchasing a new BMW X1. Now that we're home in AZ, we went online and lo and behold there is our car online for sale for $14,995!!! we tried to communicate our disappointment to the floor manager, and he ended up having some scripted line about how they post all vehicles online whether they're for sale or not. There is a little note that the vehicle isn't for sale due to being cleaned and serviced. So if the car isn't actually for sale and is supposedly "going to the auction", why post it??!! That's misleading and seems like false advertisement to us. Our salesman was fine while we were there but since then we've had some texts that remained unanswered until yesterday when I reached out again. He blamed it on the snow/ice they are currently experiencing. However, they didnt have that weather back when I originally reached out to him A few weeks ago. Overall, the experience was quite stressful and then to see that they're possibly trying to get almost $15k for our car and we could only squeeze $750 out of them for the trade-in, doesn't sit very good with us. We've moved on, but want to caution anyone else considering buying a used (or new) auto to really do their homework before committing to a transaction. read more

When you know more about your car and need a parts representative with attitude as soon as he picks up the phone definitely give BMW Of Eugene a call. read more

I just moved from Santa Cruz, CA and my service light came on. When I was waiting in the showroom, I looked up 'Yelp' to see what I was in for. The reviews were NOT positive and I frantically tried to find another dealer, but couldn't drive that far or wait that long with my service light on. My service writer and service were flawless! She listened to my concerns (I didn't mention Yelp) and she and the resulting work were thorough and addressed all issues as well as a much needed detail- inside and out. I thought I'd need an exorcist to get all of the bugs off (600 mile drive from Santa Cruz). I'm REALLY glad I stayed @ Eugene BMW, of the 3 service departments I've experienced since buying- they are the best! I highly recommend Eugene BMW's service department! read more

Sold my 2017 Jeep Rubicon to BMW of Eugene. Steve Lofton was the manager who handled transaction. He was very professional and knowledgeable. The transaction could not have been smoother. The staff was very friendly and helpful. Although I was not there buying a new car, I was impressed with the cars they had in stock. I highly recommend this dealership. read more

They offered me 41k for my car when the bluebook trade in was 60. Got 58k with a single phone call. They are crooks, stay away from Sam.

Have to give it up to these guys. I'm in Los Angeles, and I'm having the car shipped from Eugene to LA. I worked with Samuel Hill, who gave me a great deal right off the bat and was super friendly and responsive the entire time. There were some issues because of the out of state contract, but Sam and Richard Schutt, the manager, quickly corrected it and worked quickly to get the deal moving. read more

My first experience was last week at BMW Eugene. They were friendly, courteous and very prompt with service. They even offered me a loaner car for the afternoon to run errands. I just miss the Car Wash an vacuum, but do understand with the COVID-19 issue, they have suspended it to keep people out of the vehicle for now....I totally appreciate kind, courteous and respectful service....it's not always happening these days. Thank you for the great job! read more