This is the third Fiat service shop I've visited. The first was less-than-stellar, but the second…read morein Burlingame, CA, and this one in Eugene as well as a 4th in Manhattan, NY, were welcoming and as helpful as they knew how. I was having problems with my Fiat 500s while driving across the continent. Turns out, the computer in the 2014 Fiat doesn't allow the fuel injection to adjust sufficiently when the altitude changes. I went from about 75 feet above sea level to around 3,000 ft within 400 miles of driving. At 1,000 feet the car wouldn't go faster than 65 mph; at 2,000 ft, 55 mph; and at 3,000 ft, 45. I had to drive in the right lane with my blinkers on. But the service guys didn't seem to understand what was going on. Maybe they did, but we had no discussion on it, except for me explaining this. (I only know this because I have worked on cars and motorcycle repair is my hobby. Later during my trip, I had to stop, shut off the engine, and restart to get the computer to recalibrate the fuel injector properly.) The service station did what they knew to do: make sure the software in my car was upgraded and adjust my tire pressure. Since my car is under warranty, there was no charge, but they were cool about it and made me feel like a welcome customer. These days, we rely too much on computers to tell us what's wrong. What happened to the old days of Car Talk on NPR? If I did not understand how engines work, I might not give 3 stars. However, it's a sign of our time that no one else would explain what was happening because the computer didn't say.

Don't bother with any extended warranty or lifetime oil changes at this dealership! Expect to spend…read morethousands before you even make your first car payment (and have sales staff tell you, "what do you expect buying a used car" and the service department to tell you all about what they would "personally" do - when you aren't asking for opinions, you're asking for them to stand on their name and product - a 125 point inspection? Hardly, they are sending used sh!t boxes out the door and pretending like they don't know when check engines lights fire off multiple times within the first two weeks of ownership - this isn't the budget lot down on 99! But they sure act like it!). Expect to get kicked out of their dealership if they ever make a mistake and absolutely don't expect them to care about you after they take your money! I have invoices to support that their service manager flaps his jaw oozing with misogyny when the needed repairs were handled just fine externally as well as emergency room notes to back up every allegation as it is to do with the gas fumes I was exposed to on the one and only oil change I was able to get on lifetime oil change purchase offered on a secondary car during a purchase in October that they damaged as a result ((and I chose to trade in for $1, because that's all they would offer)) - I don't care about their big feelings when they are the least bit sorry and it's clear their mistake that landed me in the ER isn't a one time event. Others bring their vehicles in for one thing and the service department breaks as much as they can while the vehicles are in their care, so this isn't just a ME problem. I should have read the rest of their reviews before doing further business with them. Buyer Beware!!!!

Jake is the best! I just moved here from NYC and couldn't get my license plate off of the car. With…read moreno questions asked and zero hesitation Jake came out to help and worked hard to remove this rusted plate and fit my new one on for me! Such a nice gesture and indicative of the service. Will be bringing my bmw there for service in the future!

We referred this matter to the BBB. Here is BMW's response and below it is our reply…read more ===== MESSAGE FROM THE BUSINESS: Good afternoon Mr. Green, Thank you for taking the time to share your concerns. After carefully reviewing the details of this transaction, our review indicates that the issues referenced in your correspondence were documented and disclosed prior to the sale. The vehicle was sold with approximately 140,000 miles for about $10,000. Prior to delivery, we completed our inspection process, replaced the rear brake pads, and serviced the air conditioning system. During the inspection, we identified that the driver's seat was inoperable. This condition was disclosed and discussed before the sale. Due to the vehicle's age, mileage, and price point, we advised that we would not be repairing the seat. We also offered the option to cancel the transaction if this condition was not acceptable. After being informed of the seat issue, you chose to proceed with the purchase. Following the sale, you requested reimbursement for repairs to the seat. However, this condition had already been disclosed prior to purchase. While we respect your right to share your experience, our position remains that the vehicle was purchased with full disclosure of the seat condition, and any repairs completed afterward were authorized after ownership had transferred to you. Guest Experience Ambassador Swickard Auto Group ===== Our response to BMW Statement of Position, both on June 10, 2026. ===== BMW presents a false and incomplete recounting of events. The list price was $10,500, not $10,000. BMW attempted to increase that during negotiating to more than $11,600. We rejected that and countered with $10,500 (which we paid) provided that: (1) BMW pay all taxes and governmental fees (approximately $500, which we assume it did). The entire sale was conditioned upon mutual approval of a 172 point inspection plan that BMW agreed but failed to provide before closing because "its computer system failed." Apparently remains in failure 2 weeks later since BMW never provided that inspection report to us, but promised (a) it would do so immediately and (b) agreed to make the repairs identified by that inspection as necessary, excluding only the cost of repairing the driver seat, which it declared without evidence to be $3,000. We agreed to take the car elsewhere for the seat repair without affecting the price, but stood firm, as we do now, about BWM's promise to fix the repairs. BMW placed such great reliance on the inspection that it reserved a mutual rescission right if the parties agreed that the cost of repairs was excessive. We did not disagree as to the seat, which Kiefer Mazda repaired for $1,573, half of what BMW tried to extort for us. BMW assured us that it would provide the report and repair the rest of the 172 items for identify which items in its opinion were so extensive as to trigger its rescission right. BMW also repaired the brakes and refilled the cooling gas in the AC system. That is all it did. Not 172 things. BMW never invoked any rescission right (and has negotiated our check), nor has it provided the report that would have allowed it or us to rescind based on the defects it kept hidden from us. The only issue it raised was the seat, something on which we yielded and had repaired in one business day at a dealer a few miles away for half the price BMW demanded. The total cost of repairs Mazda deemed to be essential and made was $4,833.72. That included the seat ($1,573.00), leaving difference of $3,260.72, which it what we seek as reimbursement for what we paid for the 169 inspection items neither objected to nor fixed by BMW. Since BMW did not rescind or repair we had to. BMW owes $3,260.72 based on the agreed deal. BMW has omitted the essence of the dispute. BMW is falsifying what happened to its advantage and to our disadvantage. We are entitled to be reimbursed $3,260.72. If not, BMW will be allowed to defraud us. SUPP. INFO- Parts of texts between (Buyer) & Cameron Lewis (541) 206-4442; Cameron.Lewis@swickard.com (BMW Eugene Salesperson): 2026: Jun 3, 10:29 AM- Jun 3, 11:43 AM regarding the 172 point BMW Inspection report never provided. LARRY GREEN. Good morning Cameron. Thank you so much for your help. We are the car seat being repaired today but the repair shop asked for the completed 172 point checklist so they could compare with their review. Can you please e-mail that to us now so we can give a copy to them? ... CAMERON LEWIS. Hugo will be sending it as soon as he has it. (541) 206-4442 * Jun 3, 10:36 AM LARRY GREEN. Standing by, hopefully in the next 15 minutes. Thank you Jun 3, 10:37 AM LARRY GREEN. Cameron, ... load it up, send it out, now, please. Jun 3, 11:23 AM CAMERON LEWIS. ... I will go talk to Hugo again and give you an update shortly. (541) 206-4442 * Jun 3, 11:31 AM CAMERON LEWIS. Hugo is headed over to parts to get some information so he can get it closed and he can complete the report.

Well, I've had my Ford Flex for about nine months now. Absolutely NOTHING has gone wrong with this…read morecar. She purrs like a kitten and even my gas mileage is better than what I thought it would be for such a big vehicle. I don't think I've ever had a car that didn't need 'something' fixed right after buying it. I put on a new set of tires but Les Schwab said I really didn't need to. I drive my granddaughter everywhere, and all the money I 'thought' I would have to put in my Flex is buying her a lot of Robucks. LOL. I can't stress enough that your next used care MUST come from Pride. If the prices don't astound you, the quality most assuredly will. Thanks John. You're the best!

Pride Motors was great. They took our minivan in on consignment to sale. We still had a lien on it,…read moreso I was having a hard time selling it privately. Pride took it in and sold it for us with no problems. They handled the payoff for us. I wouldn't hesitate to go to Pride again for purchase or to sell a vehicle.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

This place is a joke of a car dealership. Honestly should be shut down for how shady they are. We…read morewent and got a Kia sorento from them, only 80K miles and traded in my really nice Kia forte for it. A month later the car breaks down and needs a brand new engine. Apparently they did some shady stuff and swapped the engine out for a different one on the sorento to try to hide the problem long enough to sell the vehicle. They were no help and wouldn't even answer the phone to talk to us. A joke of a place, a joke of a owner. DO NOT USE THEM, THEY NEED TO BE SHUT DOWN!

I really thought I was making a good deal with these guys. They promised to fix a few things on my…read morepurchase. Only one of the things was done and they actually put the part in backwards. Man. So sorry I wound up on this lot. Maybe steer clear.

I bought my car through these guys & have really appreciated their quality of service. I don't…read morehave a good credit history & they were still able to get me financed. My payments are set up through auto pay which makes things super easy. Overall I'm very happy with Excel Financial & would get another loan with them.

My wife & I went in to the 11th Ave Selco to open an account . We found that the employees were all…read morefrenzied and short with customers. Our guy , Daniel Strawser, didn't introduce himself, did not ask us our names and hardly looked at us. We sat down and he acted as if he was late to his next hit of coke. We got up and left because we did not have a certain piece of paper, but were glad we did because we went downtown ( East 11th branch) and found that the employees were all mellow and helpful.

Professional and easy to set up accounts. They were friendly, obviously knew their processes and…read moreanswered all my questions.