My husband and I have leased cars for several years. Our former leasing agent always used made…read moreeverything so easy. So when we moved to Oregon we really didn't know if we could have such an effortless and ideal experience. I found Oregon Roads online and read all the reviews. We decided to call them to get a feel of what their service would provide. Joy Rose was exactly what we were looking for. She was professional and understood what what we wanted. Leasing from her went smoothly. We traded in our older vehicle and we got the exact car we wanted in the color we preferred and at the price that matched our budget. Flawless and terrific customer service. We highly recommend this company.

We've purchased 2 cars through Carey and the team at Oregon Roads and even considered selling one…read moreof our cars through them. Every experience has been so much better than any of the other places around town. While they don't have the service department or the huge lot of vehicles, the process with them is pressure-free and friendly. Also, you don't spend a whole day at the dealership if you buy from them, they know what they're doing and don't waste time going back and forth between buyer and manager or whatever it is the larger places do to drag things along. They also won't push you to buy something you don't need. Every time we've been there, they've waited awhile before approaching us, letting us look at vehicles without feeling like you're going to be accosted by a stereotypical salesperson as soon as you park on the lot. Also, if you're looking for something really specific, they do offer to do the searching for you and will get you the car you're looking for, if you can't find it here right away. I recommend Oregon Roads all the time!

Don't bother with any extended warranty or lifetime oil changes at this dealership! Expect to spend…read morethousands before you even make your first car payment (and have sales staff tell you, "what do you expect buying a used car" and the service department to tell you all about what they would "personally" do - when you aren't asking for opinions, you're asking for them to stand on their name and product - a 125 point inspection? Hardly, they are sending used sh!t boxes out the door and pretending like they don't know when check engines lights fire off multiple times within the first two weeks of ownership - this isn't the budget lot down on 99! But they sure act like it!). Expect to get kicked out of their dealership if they ever make a mistake and absolutely don't expect them to care about you after they take your money! I have invoices to support that their service manager flaps his jaw oozing with misogyny when the needed repairs were handled just fine externally as well as emergency room notes to back up every allegation as it is to do with the gas fumes I was exposed to on the one and only oil change I was able to get on lifetime oil change purchase offered on a secondary car during a purchase in October that they damaged as a result ((and I chose to trade in for $1, because that's all they would offer)) - I don't care about their big feelings when they are the least bit sorry and it's clear their mistake that landed me in the ER isn't a one time event. Others bring their vehicles in for one thing and the service department breaks as much as they can while the vehicles are in their care, so this isn't just a ME problem. I should have read the rest of their reviews before doing further business with them. Buyer Beware!!!!

We brought our Dodge Durango in after it overheated once as a precaution. After adding coolant, we…read morehad no further issues, but wanted the dealership to inspect it just to be safe. We scheduled a Friday drop-off around lunchtime and were told we'd hear back that same afternoon or evening. We never received a call. After an entire weekend with no updates, I called Monday morning and was told a "case manager" would contact me within two hours. That never happened. When I went to the dealership in person later that day, I found out the vehicle had not been looked at at all--four days after drop-off. I was told our case manager had taken time off, which raises the question: why schedule intake if no one is available to handle it? After multiple days of silence, we finally received a diagnosis six days later. No issues were found (which is great), but we were still quoted for "precautionary" maintenance, including a thermostat replacement and brake fluid service--even though the brake pads were within spec. Communication continued to be poor. We had to repeatedly follow up ourselves, and even after giving authorization over the phone for the work, we were later told it wasn't completed because we didn't fill out an emailed invoice--despite clearly stating we were waiting to confirm warranty coverage first. To make matters worse, when my wife was called pick up the vehicle, she discovered the requested work wasn't fully completed and had to wait until Monday for everything to be completed. The interaction she had with the case manager at pick up was unprofessional and dismissive. Overall, this experience was extremely frustrating: Lack of communication Vehicle sat for days without inspection Confusing and inconsistent authorization process Incomplete work after multiple delays Poor customer service This is especially disappointing considering I've purchased four Dodge and Ram vehicles since 2020, including 2 from this dealership. At this point, I have very little confidence in bringing my 2026 Ram here for service. They consistently overpromised and underdelivered

I would never purchase a car here again. A bunch of liars and zero follow through. Actually one of…read morethe people I had decent interactions with prior was Dax and he doesn't work there anymore unfortunately. Not only the sales people, the financial person Ann Bashor is just the same.

I have nothing but the best service from BMW of Eugene. When I bought my 5 Series, Sam Hill and the…read moreTeam were AWESOME. Every promise delivered, and everyone who I worked with were great. Ann is finance went out of her way to help me get the warranties I needed. She was AWESOME as well. I moved to Las Vegas but will continue to buy my BMWs from this store. I can't say enough how much I really appreciate the great service. 5-star store!

Well, I've had my Ford Flex for about nine months now. Absolutely NOTHING has gone wrong with this…read morecar. She purrs like a kitten and even my gas mileage is better than what I thought it would be for such a big vehicle. I don't think I've ever had a car that didn't need 'something' fixed right after buying it. I put on a new set of tires but Les Schwab said I really didn't need to. I drive my granddaughter everywhere, and all the money I 'thought' I would have to put in my Flex is buying her a lot of Robucks. LOL. I can't stress enough that your next used care MUST come from Pride. If the prices don't astound you, the quality most assuredly will. Thanks John. You're the best!

Pride Motors was great. They took our minivan in on consignment to sale. We still had a lien on it,…read moreso I was having a hard time selling it privately. Pride took it in and sold it for us with no problems. They handled the payoff for us. I wouldn't hesitate to go to Pride again for purchase or to sell a vehicle.

Over the past 3 years, I've rented cargo vans here 5 times. The prices cannot be beat - but the…read moreservice is even better. Renting is incredibly simple and the vehicles are in great condition and very reliable. The staff was helpful on the first visit but they really got to know me after so many visits. They have convenient hours and flexible drop-off arrangements.

We landed in Eugene to find that all the national rental companies were out of cars. Found Eugene…read moreVan and Car rental on Yelp and got their last car (a minivan). The service was friendly and the daily rate was good. I even left a backpack in the minivan after drop off and they mailed it back to me. Top notch service.

Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

This place is a joke of a car dealership. Honestly should be shut down for how shady they are. We…read morewent and got a Kia sorento from them, only 80K miles and traded in my really nice Kia forte for it. A month later the car breaks down and needs a brand new engine. Apparently they did some shady stuff and swapped the engine out for a different one on the sorento to try to hide the problem long enough to sell the vehicle. They were no help and wouldn't even answer the phone to talk to us. A joke of a place, a joke of a owner. DO NOT USE THEM, THEY NEED TO BE SHUT DOWN!

I really thought I was making a good deal with these guys. They promised to fix a few things on my…read morepurchase. Only one of the things was done and they actually put the part in backwards. Man. So sorry I wound up on this lot. Maybe steer clear.

I bought my car through these guys & have really appreciated their quality of service. I don't…read morehave a good credit history & they were still able to get me financed. My payments are set up through auto pay which makes things super easy. Overall I'm very happy with Excel Financial & would get another loan with them.

My wife & I went in to the 11th Ave Selco to open an account . We found that the employees were all…read morefrenzied and short with customers. Our guy , Daniel Strawser, didn't introduce himself, did not ask us our names and hardly looked at us. We sat down and he acted as if he was late to his next hit of coke. We got up and left because we did not have a certain piece of paper, but were glad we did because we went downtown ( East 11th branch) and found that the employees were all mellow and helpful.

Professional and easy to set up accounts. They were friendly, obviously knew their processes and…read moreanswered all my questions.

I had great customer service from Mandi. One of my friends needed to set up an account and she…read morehelped us out step by step. Mandi was has a great personality very helpful and I would recommend ACE to anyone.

Mandy is super...class customer service...in a world that seems to have devalued compassion and…read moreforgotten how and why it is that the friend in need is a friend indeed. She emulates the kindness that is worthy of admiration. To do so in an environment that can be frequented by the seemingly static public so indignant , impatient and self important enough to stress the wrinkles out of Mother Theresa....well, you get it. I'm impressed. William Shindler Eugene, Oregon