I had a dead flash drive (would not respond to any computer that it was inserted into) and took it…read moreto Dave, requesting that he recover the files from it. BTW: Make sure to check your junk/spam email for the ticket number. First, he was so quick! I dropped it off on a Wednesday and by Thursday around noon he notified me that he was able to recover all my files. I was beyond ecstatic. He is very knowledgeable and trustworthy, and if this were to happen to any of my friends/family members, I would immediately refer them to Dave. Truly cannot express how great of a service this was. 10/10

We are very happy with the service we received from Dave. We had some old drives from an obscure…read moretype of RAID system and he was able to recover all the data. Great communication and speedy service.

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Got my phone fixed in less than 5 min. What great customer service it was. Recommendread more

I had them fix a broken screen on my iPhone and in anticipation of waiting for the phone coming out…read morenext month they offered the screen repair which was the most affordable option but didn't come with a warranty. Screen went out next day and when I went in they said of course that they offer no warranty. I just expected the screen to last more than 1 day. Got scammed Reached out and of course no reply. Buyer beware

My Samsung S20 had a broken screen and I decided get it fixed rather than buy a new one right now…read more I had a great experience at One Hour Device Repair, unlike some other reviewers. They had the right screen and installed it in less than an hour. Looking at all the stuff in the historic building could have consumed most of that time. The repair cost $250. I don't know how that compares with other repair places.

BEWARE: This place DAMAGED my phone would give negative stars if I could! This is costing me…read morehundreds to resolve. January 10th my phone screen broke and got my screen replaced for about 330. Fine at first BUT a week in I started to experience problems: 1. Camera condensation on both lenses-- my phone was not near any water at work and there was fogging in my camera from the inside. Over time internal corrosion as a result and my phone wouldn't turn on. I NEVER had this issue PRIOR to this repair so WHY are you blaming the customer? 2. Flickering screen-- LCD problem. TELL ME why am I having this already after a recent screen replacement? Paid $50 and took it to a repair shop in Auburn after my phone won't turn on and they said whoever fixed your phone did a CHEAP job and they should do customer service recovery because 1. It wasn't sealed properly and a cheap adhesive was used. and 2. Cheap quality LCD used during replacement. While they offered 250 to repair they thought it'd be more cost efficient for me to pursue service recovery with the original shop. Their customer service was LAUGHABLE: only fix the screen for 209! I rather pay more and get it done at a place that was more honest and less shady! Better yet maybe just get a used phone because the cost is almost as much as my repair.The auburn location even offered a better price if I did choose to pursue them too. HORRIBLE repair and AWFUL customer service!

Knowledgeable, trusted service from this team. Now if I can only stop trying to be my own tech.read more

These guys do very quick and excellent work. They definitely came through and saved the day.read more

dropped my phone, screen was completely busted & I couldn't even get in with my passcode. took it…read morehere, got in & out in 30 mins it was completely fixed, good as new. Beats apple care for $200+ or a new phone for $1k+. highly recommend. great service & extremely well done. should be 6/5 stars.

Totally great! I went in with a problem that I thought was going to cost me a couple of hundred…read moredollars. He easily could have charged me that and I wouldn't have had a second thought about it. Instead, he took a close look at it, messed with it a moment and handed it back to me--good as new. Didn't charge me anything. Very personable and knowledgeable.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Their team have worked on my PCs over many years and have always fixed everything. They have helped…read moreme many times over the phone too. And they are always very patient & kind. They are FANTASTIC!!! Kathy W

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

Martin's response to my review is further evidence of the behavior I previously noted. He is…read moreobfuscating and attempting to be misleading. My comments had nothing to do with not being able to answer every call (they did answer mine) or not being able to accept my service request. My point was, and continues to be, that whoever answered my call was intentionally unhelpful. Martin knows exactly who Rain City is, and knew who I was looking for. When they first split off the retail business, they were going to keep the Progressive Tech name. Then, due to some issues between them, they had to change to Rain City. Martin apparently still harbors a grudge, hence he refuses to refer any retail business to them. An honest answer would have been, "Yes, the people who used to handle retail repairs here did start a new business on Lake City Way, you're looking for Rain City Tech." An honest response to my review would have been "Sorry we played dumb and pretended not to know what you were asking, we should have just given you Rain City's new name."

They did a great job recovering an external hard drive that got corrupted.read more

Our external hard drive stopped working and we had cancelled our online back-up service, so about…read more15 years of family photos and videos were at risk of never being seen again. With careless prudence, I watched some YouTubes and attempted to retrieve the data myself (I even used a magnetic bit on the screws) - FAIL! My wife was in a panic and I was in whatever is beyond the dog house. When I saw that Ace had a Seattle location, I liked the idea of hand-delivering my precious drive (the first place I found was in Canada). I called Ace and was told to ship it to their Texas location since that is where their clean room is located. I appreciated their upfront reasonable/competitive pricing, and sense that they had a team who knew what they were doing and who were capable of salvaging our digital memories. So, I trusted my failed drive to FedEx with the maximum allowable insurance. Ace let me know when they received it, e-mailed me with their findings and their plan. I called the technician to discuss/confirm the plan. Ultimately, Ace recovered EVERYTHING and sent our data back to us on a new external hard drive (and included our old one as well)! I was a little miffed that they sent it USPS with only $50 insurance, but then learned that they keep the electronic data for 5 days in case something goes wrong in the return shipment. BRILLIANT! I don't plan to ever need their services again, but if I do, Ace is the place!

I requested a cybersecurity "cleansing". They used SentinelOne and MalwareBytes to check…read more They recommended I remove my VPNs to get faster browsing. I will use vmstat to check for suspicious processes. The quality of their "sweep" was adequate for this stage of my assessment. The value of of their service was good, I am satisfied, they gave me some good ideas on a more advanced search for breaches.

I should start by saying I'm sending this review from the laptop that Rain City Tech fixed. I was…read morelocked out of my computer due to a Bitlocker issue and unable to access the recovery key by myself. Attempts to access the key in standard ways were not working. They were patient, kind, explained everything step by step and my computer is now in fine fettle (and my files intact!). I'm hugely appreciative and highly recommend them.