I had a dead flash drive (would not respond to any computer that it was inserted into) and took it…read moreto Dave, requesting that he recover the files from it. BTW: Make sure to check your junk/spam email for the ticket number. First, he was so quick! I dropped it off on a Wednesday and by Thursday around noon he notified me that he was able to recover all my files. I was beyond ecstatic. He is very knowledgeable and trustworthy, and if this were to happen to any of my friends/family members, I would immediately refer them to Dave. Truly cannot express how great of a service this was. 10/10

We are very happy with the service we received from Dave. We had some old drives from an obscure…read moretype of RAID system and he was able to recover all the data. Great communication and speedy service.

My wife and I live on a farm, so our phones are always taking a beating. About twice a year one of…read moreour devices needs a repair and I always trust JCD to do it quickly and professionally. I've also sent damaged phones and had them discourage me from spending money for the repair due to age of the device or severity of damage. That gives me a good feeling about the integrity of their company.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Shout out to Japhed. He fixed my iPhone. The store is in a very convenient location in downtown…read moreIssaquah next to Mack''s dim sum. Love this store. Thanks!

Customer service was friendly and personable. Japheth was a joy to work with and got my iPhone…read morescreen fixed quickly and for the estimated price. I fully recommend. My family also has brought multiple items here for repair and recommend this shop as well.

Quick and efficient service without an appointment. He replaced a cracked camera lens and screen…read moreprotector on an iPhone 13 for a reasonable price... within an hour as promised.

Had an emergency phone screen replacement for my girlfriend's Samsung S25+ after it dropped on…read moreconcrete and cracked. Cost $330 for the repair. After replacement my girlfriend and I started noticing condensation both front and back camera lenses that eventually led to the phone randomly turning off. Tried troubleshooting but unable to turn phone on. Took it to another third party phone repair shop for diagnosis and was told whoever did the replacement left the inside messy and the screen connection was loose. The repair guy was able to bring the phone back to life during diagnosis but the screen was flickering. He recommended to take it back to where it was originally repaired. Drove back to Redmond and explained the situation. Employee said it will be about 2 hours to take a look and will call/text when ready. Okay cool. So we waited 2 hours and when we came back and he asked did you receive a text. I said it was already the 2 hour mark... The one hour device repair guy then explained the screen connection is corroded and proceeded to show a picture on his phone of the corrosion. He suggested we must've dropped it in water. So now I'm thinking, how can a connection be corroded internally if this phone is water resistant and the phone had these problems AFTER the repair? Even so, we NEVER exposed it directly to any source of liquid since the time of initial repair. Even if we did, shouldn't it NOT have this issue anyway? Also we NEVER received any document or signed anything acknowledging of any potential risks after repair. I asked the repair guy what are our options. He said he can order the screen replacement and have it done on Wednesday. I asked him if this was going to be charged. He said yes. I said no. He said call the number for "headquarters". I called and no one picked up. We left and on the drive home the number from "headquarters" calls us. I explained the situation again to "headquarters" guy and asked for what are our options. He said we'd have to pay $309. I said no. He said let me place you on hold and call the repair guy in Redmond. We waited on hold for a bit. He comes back and says the corrosion is from water damage. I'm thinking what is this guy trying to imply? We continued to have a back and forth until he relents and says I can do it for $209. I said no thanks. That is literally the cost of a replacement phone adding both repair costs. Honestly I was livid after this conversation. Not only was there zero accountability from their end, but they tried to shift blame on the customer for using their phone normally. TLDR: Please make sure you are aware the risks of getting anything repaired from this business. It might make more sense buying a replacement instead.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

the service quality was horrible. spent a lot of money and didn't even fix the issue. more…read moreimportant, they charge you ridiculously high prices for parts and repairs! the prices are double the market value, with 300 dollars for just a motherboard installation! absolutely a horrible place. Do not get scammed!

dropped my phone, screen was completely busted & I couldn't even get in with my passcode. took it…read morehere, got in & out in 30 mins it was completely fixed, good as new. Beats apple care for $200+ or a new phone for $1k+. highly recommend. great service & extremely well done. should be 6/5 stars.

I am writing to express my profound satisfaction with the exceptional service I received recently…read moreat your establishment. I brought in my Apple MacBook for repair, initially with some apprehension, as I understood your primary focus to be mobile phone devices rather than personal computers. However, my concerns were entirely unfounded. The technician who assisted me demonstrated an impressive breadth of knowledge and technical aptitude. Despite my initial assumption about the shop's specialization, they were able to expertly diagnose and resolve the issue with my MacBook, restoring it to full functionality. Their proficiency, even beyond what I perceived as the main scope of your services, was truly remarkable. I was particularly impressed by both the high caliber of service and the remarkable efficiency with which the repair was completed. The prompt turnaround time was greatly appreciated and minimized any inconvenience. It is highly commendable to encounter a business where the staff possesses such versatile expertise, capable of applying their skills across various technological platforms. This comprehensive approach undoubtedly offers significant value and benefit to your customers. Thank you once again for your outstanding work and professional service. I will not hesitate to recommend Seattle Device Repair to others.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

I brought my old Dell laptop in and Chase proceeded to take it apart and tell me exactly what was…read morewrong with it. I needed a new hard drive. He recommended not repairing it because it was so old.And he's right. I was very impressed. He was great.

Great customer service. Helpful and honest advice. Friendly folks who were perfectly willing to…read moretalk options or make recommendations. For what I got, very reasonable pricing. A little over a week ago, my cat decided to water test my laptop. Long story short, a glass of water spilled into (!) my laptop. The laptop sat immersed in this pool of water for nearly 20 hours. Everything was complete toast. Although most of my files are in the cloud, especially the most important ones, I decided there might be the occasional file or folder that I might not notice tomorrow or even a year from now. I decided it would be best to retrieve the contents of the drive on the laptop for peace of mind. I left the laptop with them to do an assessment first. That assessment was ~$80. After their assessment, they indicated that the contents of the drive were retrievable and gave me an estimate of $400 to retrieve the contents of the drive (the $80 would apply to that figure). I decided it was worth the cost, if for nothing more than that elusive peace of mind. I also needed a drive to put the contents on (or provide my own). Since I didn't have one, and didn't want to bother with purchasing a 3rd party drive, they charged me $140 for a Toshiba Portable Storage device. So, for about $600 (w/ tax) I got everything off the lost drive. Was it worth it? Without a doubt. Would I go back? Hell yeah.

This is no longer the Progressive Tech you used to know and love. Long gone are the days when your…read morecomputer blew up and after spending several hours trying to fix it yourself, you trudged over to Prog Tech and had a one on one conversation about what the options were for getting you back up. And then you left it there and they fixed it. Now, it's obvious they don't want the local, neighborhood individual with a problem. They make it next to impossible to connect with anyone from just trying to find them on Roosevelt to no one answering the phone when you call them repeatedly just to make an appointment. They couldn't say more clearly, "We don't want you!" Stay away from them, they're not for you.

They did a great job recovering an external hard drive that got corrupted.read more

Our external hard drive stopped working and we had cancelled our online back-up service, so about…read more15 years of family photos and videos were at risk of never being seen again. With careless prudence, I watched some YouTubes and attempted to retrieve the data myself (I even used a magnetic bit on the screws) - FAIL! My wife was in a panic and I was in whatever is beyond the dog house. When I saw that Ace had a Seattle location, I liked the idea of hand-delivering my precious drive (the first place I found was in Canada). I called Ace and was told to ship it to their Texas location since that is where their clean room is located. I appreciated their upfront reasonable/competitive pricing, and sense that they had a team who knew what they were doing and who were capable of salvaging our digital memories. So, I trusted my failed drive to FedEx with the maximum allowable insurance. Ace let me know when they received it, e-mailed me with their findings and their plan. I called the technician to discuss/confirm the plan. Ultimately, Ace recovered EVERYTHING and sent our data back to us on a new external hard drive (and included our old one as well)! I was a little miffed that they sent it USPS with only $50 insurance, but then learned that they keep the electronic data for 5 days in case something goes wrong in the return shipment. BRILLIANT! I don't plan to ever need their services again, but if I do, Ace is the place!

Great experience. Marcos was very helpful, attentive, and responsive to my needs on May 3rd. I…read morehighly recommend Rain City Tech. I've worked with them four different times, and every experience has been very positive. On one occasion, I was overseas and needed assistance--they were still able to help me promptly and professionally over the phone.

I had a problem with my Android phone and came as a walkin on a Sunday afternoon to Rain CIty Tech…read more The technician who worked with me was both knowledgeable and patient as he went through the process of ensuring that my phone would continue to work. Excellent consumer service, highly professional. This is so rare a combination in the modern world!