In December 2023, my fiancé and I built my PC for Christmas with all brand new parts…read more Unfortunately, it kept showing the dreaded blue screen of death and crashing constantly. At first, we took it to Best Buy Geek Squad, thinking that was our best option: they identified a faulty AIO cooler but ended up damaging other components of my PC even more unfortunately... We were extremely hesitant to trust anyone with this expensive build, but from day one, Dr. PC Fix listened carefully to every issue we had. They were so kind and patient with us while we worked on getting replacement parts, and since their help, my PC has been working PERFECT these past 2-3 years. To this day, I still think about how much they helped and how thorough and professional they were. If you have a build that's precious to you, you can trust Dr. PC Fix completely!

Can you imagine what a vintage 2009 Tower Desktop is like? And all the programs and files running…read morearound inside a device built with ancient parts? That was my situation as I faced the ending support of Win 10 and programs that required Win 11. Enter Dr PC Fix to the rescue! I took my Tower in for as estimate and was presented with 2 options. Buy a new device, or upgrade by salvaging what still works. Since our home network is more ethernet based than wifi, and we still use our CD drive, SD card readers, and connect devices and peripherals through cables, we elected the upgrade, knowing it could be complicated. Everything turned out wonderfully, and I'm learning how to navigate and use the new features. The upgrade process had a hiccup, but Dr PC Fix came to the rescue by immediately and courteously resolving things, while displaying their superior customer satisfaction policy. Their communication and patient explanations were greatly appreciated. I'm still learning about new features and will use their remote service if I encounter any roadblocks. I give DrPcFix my highest recommendation - truly extraordinaire! BJ

I recently had contact with Antonio of ComputersNThings. Due to a misunderstanding and serious…read moremedical issue in his household during the time I called, he was abrupt with me and disconnected while trying to put my call on hold while another call was coming in. We have since solved our misunderstandings. While I have not had any service yet from his company I have no reason to think (based on his reviews) that the work he does is not top-notch. James W

I found Antonio through an on-line search. He had a few good reviews, so I called him to help me…read morerecover data from a corrupted hard drive. -- - He said it would take 3 days. -After a few days, he said he needed more time. -Then he said he was sick. -On August 7th, he said it would be ready "for sure before Monday". -It has been 3 weeks now. He won't answer his phone and won't respond to texts. I went to the address listed on his business card, but it isn't his actual address. (I was told he gets mail delivered there, but he never actually lived there). His website was active when I found him, but now it is showing "expired". -He sent screenshots of the files I wanted to recover, but he hasn't completed the work. -All I want is to receive my hard drive back... (I get it, life happens - I've had urgent life/death matters to deal with too - you can't just disappear and expect people to be happy. Ask a friend to pick up the hard drive and return it to your customer.)

David was so quick to respond to my email for help with a liquid CPU cooler that I knew instantly,…read morehe was focused on building a great customer service experience. He then spent some time troubleshooting the issue, which wasn't able to be resolved (outside of his control), and then provided me with follow up information around exactly what to purchase and where from. I've been in the US for 7 years now, and David is my new "go-to" computer guy.

Cannot say enough wonderful things about Kirwin Computer systems. David is knowledgeable and…read moreextremely efficient. He is a genius.

Andrew is an incredibly intelligent and kind person who repaired my device in minutes. He has…read morereasonable prices for the area. Andrew arrived on time, was incredibly professional, and gave me great advice on how to use my computer. I would gladly recommend his services to anyone in Redmond or Woodinville area!

This is a review for my son Andrew Nicholas. I am tech illiterate. He's helped me hundreds of times…read morethroughout the years to get my tech up and running. He's knowledgeable, professional, and honest. Best of luck with your new business, I know it's gonna be a success! Love Mom

Bruce is everthing you would ever want, hope, or expect in a computer consultant. His knowledge is…read moreastonishing, and his ability to utilize that knowledge to help you find the optimum solution to your computer problems is priceless. His attitude toward his customers his best illustrated by how he answers his phone. "Hello, this his Bruce. How can I help." An amazing person!

I have been using Bruce to fix my computers for at least 15 years! He is by far the most…read moreknowledgeable computer expert there is! I would not trust anyone else to work on my computers! He is truly a Wizard! I would highly recommend Bruce for any of your computer needs, big or small!

This outfit is incompetent, dishonest, and arrogant. Despite four attempts, owner Darren Lin was…read moreunable to restore Microsoft Outlook to baseline functionality on my desktop computer in Bellevue WA. He assured me that expensive equipment purchases and data transfers would solve the problems, but they didn't. In fact, he caused new impediments and important emails were permanently lost. He attempted to charge for more time than he actually worked and didn't provide invoices. A+ Computer Tech refused to respond to inquiries from the Better Business Bureau, who grade this company an abysmal C+ https://www.bbb.org/us/wa/bellevue/profile/computer-repair/a-plus-computer-tech-inc-1296-22215329 [1/12/26]. I was forced to go to King County small claims court, where I was awarded a refund of over $700.

They are amazing. I've been going there for years and have usually had good results. There have…read morebeen a few stumbles here and there, but my issues have always been resolved.

It seems like nowadays it's so hard to find a PC repair place where the guys actually know what…read morethey're doing. I've used the Geek Squad and others in the past and they were worse than useless. But not these guys! They were recommended to me by my neighbor, who is a Programmer with a major software company, and boy was he right. My computer crashed and would not reboot. They were able to repair it to the point of booting, and it could be used, but it was really old and definitely past its expiration date, so I reluctantly decided it was time to move to a new computer. They were able to recover all of my data (which I had of course failed to back up for months) and my web bookmarks. Phew! And it cost WAY LESS than I was expecting. I then ran into some issues with my old monitor not working with my new computer, and they helped me figure it out without charging me any extra, even though realistically they should have because this had nothing to do with what I had already paid for. I find the negative reviews baffling -- could it be that they are putting their review in the wrong place? I've seen this happen to a friend of mine who has a small business, and he regularly gets negative ratings from people who thought they were rating a different company with a similar name. Nothing I saw over 3 days of interacting with these guys even remotely resembled the negative comments. Bottom line -- if you have issues with your computer, definitely start here. This is the kind of small, local business we need to support.

First Vibes Value is underwhelming. I'm an electronics…read moreassembler and I former field service technician/electronics repair tech. Their GPUs, PC cards, networking & other peripherals are 5 - 8 generations old, yet they often want the higher end of the average price of those same completed/sold items on eBay. And sure, that's fine, if what you're selling is 100% tested/working, in great condition, cleaned and/or comes with a limited warranty. Instead, lots of items are dirty, scuffed up, damaged, and/or missing critical components. For instance, several of their motherboards were missing IO shields. Bonkers Pricing! 5-6 generation old GPUs (GTX 770, 970, RX 570 etc) were $60 - $125; SCSI cards (only $1 at RE-PC Seattle!) were $14!! By far the worst offender by a long shot was their motherboard section: They had an Asus Prime A320M-A, marked as "tested" and came with stock cooler, plus IO plate. They wanted $100!! This is an entry-level, first-gen AM4 socket (so Ryzen 3/5/7/9 CPUs) however, if you wanted to pair this board with a newer Ryzen 5000 series, for example, it wouldn't just work natively. You have to update the BIOS in the board first, and you'd 100% have to do this Bios update WITH an older Ryzen CPU, which is tricky even for tech savvy gamers. Lastly, this board and other entry level ones like it can be found elsewhere for $40 - $70, and often in way better condition, or with the BIOS update done by previous owner/seller. Other cons Some items have stickers that do say "tested", while others don't have any stickers. You have to just walk to the front and ask. Things are organized in big totes, but it's hit or miss finding parts you need, as the store as a whole is incredibly dirty and dingy, with random fully built systems, speakers/sub woofers, TVs and other electronics randomly placed in between these totes, none of which are ever grouped together. Some of their pre built laptops are up near the front desk, which I'm sure is due to the Kensington locks to prevent theft, but their desktops are everywhere, so if you're looking, your better off calling to ask ahead of time, to ask what they have in stock. Otherwise if you come in on your own, and especially if you're not a tech nerd who knows what to look for, you're absolutely going to have a really tough time finding things. The Pros 1) The staff seem knowledgeable about parts, and the repair they were working on when I walked in was a more challenging board level diagnostic test, which told me they have experience and knowledge in this field. 2) They have TONS of stock, especially in monitors, old hard to find adapters, cards etc. So, if eBay seems like it'll take too long, you'll likely find what ya need here. Repairs They do offer repairs, and I overheard a customer call on the phone and ask the guy working here if he "had updates on his PC they are fixing." The worker did acknowledge the shop did in fact still have it on their bench, but "needed another day or so to give any updates." I worked and managed a repair shop on the Eastside for 4+ years, and based on my experience, when you tell somebody only that you "need more time," it's 99% of the time due to 1 of 2 possibilities: 1) You haven't had time to even look at it; 2) You've run some diagnostics, but it yielded little/no clues as to how it can be fixed. Why transparency matters I think it's critical to communicate with customers and see their problems from their perspective. Instead of just treating them as a work order number, and getting them off the phone as quickly as possible, which is what this shop did. When I ran my shop, I always greeted the customers warmly, often by their first names (as most of them were repeat customers) and just be completely honest with them, even if it's news you may think they don't want to hear. I learned the hard way that if you don't give them information they're paying you for updates on, it often just makes follow up communications much more challenging, and can easily sour business relationships. In summary, this shop has a LOT of potential! They're in an AMAZING location, close to Microsoft and high value real estate, and they have the expertise, but couldn't help but notice the passion and organization was extremely lackluster. And yes, I realize this review focuses heavily on the negatives, but I do this from a lens of constructive criticism for my industry peers, to better improve public assumptions of the consumer tech repair industry, and to improved awareness of the right to repair laws. I hope this helps somebody, whether it's a potential customer, or the owners of this business. Thanks

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

Computer Concepts has been helpful and knowledgeable in solving problems that came up with our old…read morecomputer. We bought our new computer from them and have been very happy with it over the years with no problems.