When I came in they listened to what the issue was. Gave me a couple options and helped find a…read moreviable solution.

Worst service.. The owner took 90 dollars as advance and after 10 days told me the laptop cannot be…read morerepaired and that he would return me 60 dollars.. But when I went to take my laptop my laptop, the laptop was completely broken.. and the owner simply gave me the hard drive and didnt return any money.. Very disappointed... worst experience.

Dave is my go to guy when I stumble on some new twist in my computer world. I am not afraid to…read morespend loads of time trying to solve issues that come up, so when I call Dave I sometimes feel like I am looking for miracles. Dave has always provided either a solution or suggested other paths to a possible solution. In addition to helping me, he has helped solve computer issues at the church I attend, Woodland Park UMC. In addition to being a very knowledgeable tech person, Dave is a great guy to work with.

PC Consulting (Dave) was my go to guy for my computer issues on and off (maybe three times) since…read more2018. And did a good job correcting them. Recently I was experiencing very slow download times on my laptop. After contacting via text asking and answering questions multiple times, and without looking at my computer, he said he didn't know the problem so then he recommended Rain City Tech...Being an established customer and what seemed to me not doing due diligence was pretty weak.

Quick, professional, fair pricing, really zero issues. My computer was overheating, and now it's…read morenot. Would recommend.

If you're looking for the type of experience you'd get from a big box store (established customer…read moreservice, a storefront, etcetera...) then this business isn't for you. However, if you value a highly skilled tech, exceptional responsiveness, and a surprisingly fast turnaround then this place is for you. 10/10 will be going to King County PC Repair again.

Got a virus on my computer from a mail attachment and was quickly removed and my laptop had even…read morebetter performance after repair. Great communication and service.

This is a long overdue review. I reached out to Shade May 1st of 2023 inquiring about how much a…read morebattery replacement would be. He gave me an invoice and asked if I could come in the next following day. On May 2nd, I dropped off my MacBook and was told that the earliest it would be done is the following Thursday and the latest that following Monday. It's now May 10th and I still do not have my MacBook. I contacted him over the weekend and asked for any updates on the MacBook. He told me to would get back to me on Monday as it was the weekend. I have texted and called numerous times and have not received a reply. The lack of communication is ridiculous. I would not recommend this business at all, unless you're interested in having your devices held hostage. Edit: Shade finally got back to me after my sister contacted him. He told me he had a severe cold since Sunday night. I understand that getting sick is unpredictable, but he should've at least reached out to let me know instead of going silent.

Chris not only troubleshot me the week prior and helped me work up my confidence to check a red…read morelight on my mobo. Ended up being GPU. GPU was dusty, cleaned it and ended up on its last leg. I wanted to try to move old water cooler into new pc but it was too big. Chris was very reasonable for the rates and always asked before doing anything which would cost more money. He seems to be very busy cause of the holidays but very responsive. Thank you for helping me even though it didn't get solved, still very kind with me and my anxiety.

One day my gaming desktop stopped booting. Looking up diagnostics, I was able to isolate myself the…read moreproblem to either the motherboard or the CPU but no further. I called the PC Doc and shortly after picking up my computer, he was able to determine it was most likely the motherboard and wrote down the specs I should be looking for. With this important info, I was able to order a new motherboard and get back up and running without any more hardware issues.

I was in Los Angeles saying good-bye to my dying father and wanted to help my mother update her…read moreadvance care directive and power of medical attorney. I went online to get a form and they were all PDFs and wouldn't allow us to make the changes we needed. I'm pretty careful, so looked for conversion software on CNET, which is usually trustworthy. I downloaded it, okd the changes to my computer (which PC Mobile Help had just cleaned on a routine yearly tune-up that I always do), and BAM, I was into Malware land, with pop-ups erupting everywhere. I shut everything down so it wouldn't email my contact list, and tried to knock out the programs with the tools I had on my laptop. Couldn't do it, though I tried everything I knew plus internet searches. My antivirus programs flagged the malware fine, but it just kept coming back and I couldn't fix it. This was 11:30 at night. At 9:00 Am I called PC Mobile Help and they linked to my computer through the program called TeamViewer that I've downloaded and that lets them take command of my computer. They ran tests, ran programs, gave me programs to download and run off-line, walked me through it in every way. It took two hours, but they got rid of the malware and got the computer that I rely on for work and everything else working fine. Dealing with a malfunctioning computer on top of everything else was the last thing I needed at that point, and they found a way to fix it--even though I was in Los Angeles and they were in their Seattle office. I'm just hugely grateful. They're also just really nice people. I've also had them work remotely to tune-up computers of the staff for a project called the Campus Election Engagement Project and that's taken a huge load off of my mind as well. Got them to fix computers for our staff working in Florida, North Carolina and Everett. I love them and recommend them really highly.

Hmm, I was concerned there might not be room for ANOTHER wonderful review on these wonderful folks…read more From the helpful phone person, Diana(?) through each person I encountered, this is a class act of straightforwardness, honesty, and a complete lack of: disaster mongering, sugar coating, or upselling. As a matter of fact, my computer surgeon, Dr. Kevin, gave wonderful upgrade selections I asked for and reiterated he did NOT want to in anyway appear to be a salesman. I had toasted my own registry in an attempt to fix my firewall, which may or may not have been the real problem, but it got fixed and they saved my porn. added after owner comments:The only thing I can't resist is a joke. I don't have any porn on my machine.

Needed my laptop checked for viruses and malware....long story. Called PC's Done Right, and was…read moreable to take it in immediately. It was scanned and returned to me in about 24 hours! Fast service. Received a text message listing what had been done, and a suggestion for an app for ongoing protection. The charge seemed very reasonable for today's market place. I highly recommend this small, local vendor. Pleasant to work with.

This is a great PC Service Company. I have used them over three separate occasions and each time…read morethey have been very professional, honest in their assessments and very timely in their service. They definitely have the customers best interest in mind. Great job guys...Mark

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.