I've been coming to Bloom for my gel manicures for over a year now and I'm very happy with the service. I now have either Grace or Christine help me and they're super attentive and fun! I've also gotten my eyebrows waxed here and pedicures and I've been very pleased. Will continue to come here! read more

Came in for a gel dip. Picked my color from a color wheel. As soon as she opened the jar, I saw the color was different. I questioned it and was reassured it was the correct color I picked. Once she started to dip a few times, I questioned the color again. I even called the manager over. They both assured me it was the same color. After 2 hours in this salon, the final color was NOT the correct color. And to top it off, I picked a blue sparkle for my ring fingers, which turned out purple. I compared the final result of my nails to the color wheel The difference was VERY obvious. The worst part of this $57 visit was that they tried to make me out to be the crazy one and were very rude about it. They all need a class on Customer service and honesty. read more

Bloom was my go to for pedicures, but today was my last time using their services. All the regular girls are gone, new girls are horrible. The one who did my pedicure today took 20 minutes start to finish. Cut my nails super short and then no shape, all uneven. Never have I had such a bad pedicure. Done. Never again. I'm composing this as I sit and dry and I'm fuming. She didn't even walk me over and turn dryer on as they always did and did the shoulder rub thing. I'm so over this place, not even woth the points I accumulate. Cashing out and I am done. Now to find another place . read more

honestly, i've been to better places than this one. i made an appointment the day before and they were quick to accommodate us, however the service i received was mediocre. i saw that linh was the most popular technician based on photos and reviews, but it seemed like she didn't really pay much attention to my nails as she was the main manager of the shop. throughout the time she was doing my nails, she would periodically stop and answer the phone or tend to other customers and come back shortly after. she also filed my nails shorter than to my liking, and to an odd shape especially when i asked for almond nails. i think i'll be going back to my normal place after this read more

Had a pedi from hell and gel fingernails done here last weekend. My first visit there, because it was Sunday, and they were open. Owner was standing outside when I walked up, and I asked her of I could have a gel mani without them filing the NAIL BED. She says "yes yes, come in." I asked if she would be doing my nails, and her reply was "yes yes." I walk in and she immediately calls over another girl. WTF! I'll try and make this as short as possible. I had major surgery on my Achillies tendon, and if you know anything about that surgery, it's a year recovery. One of the worst surgeries to recover from. I warned the girl about the area, and asked her to be very careful not to touch it. She was doing my toes, while looking in a completely different direction than MY FEET! She handled me feet very rough, and grabbed the surgical area. I asked her not to touch that area again. About 5 minutes later, she grabbed it so hard that it made me scream. I yelled through the salon if ANYONE SPOKE HER LANGUAGE!!! Someone came over, and told her in whatever language they were talking in, to stop. I was so upset, my heart was racing. The best part was when she was finished!!! I then walk over to where I will get my fingers done, and there she is again. I said "Please do not file my nail beds". With that, she gets up and walks away. Another girl sat down and told me that if they do not file the beds, the polish will not stick. I told her she can file them a tiny bit because they were short anyway, and I'd have to let them grow out after this polish comes off. She filed them FULL BLOWN!!!!!!! No smiles here either. Looks like they are all unhappy campers. I was compelled to YELP this, since the little "memebrship card" they hand you asks for YELP reviews. I let a few days pass, and then decided to finally Yelp, because I have 2 infected toes. STAY AWAY! It's a gorgeous salon, but don't let them fool you. My most horrible experience ever. read more

Took 45 minutes to take me after I called and made an appointment at 4:30. They finally took me at 5:15 taking other people before me. Although their service is horrendous, they do good acrylic nails and if you have the patience for it I would recommend. read more

The worst customer service! Started with calling and trying to make an appointment and the women saying come now and hanging up on me. I get there and I am taken immediately to a pedicure chair for a 15 minute awful pedicure to be then taken to the manicure chair and as she is taking the nail polish off of one hand she walks away and says she will finish and points to another staff member who is already working with someone. Awful in every way! I will never go back there and it takes a lot for me to write a review so you know this was truly a bad experience! Not to mention several others in the place walking out to go down the street to a different place. read more

The service level is not consistent. The last time I was there the asian lady who did my nails once again cut me. She's always rushing and this time she didn't clean the cuticles properly and didn't allow the gel to set in. When she did my pedicure in my previous visits, i ended up bleeding in multiple toes. I mentioned it to her but she pretended not to understand English. I try to avoid her but you are not allowed to choose the manicurist. It's a shame because there are wonderful manicurist in this place. read more

Needed a place to get my nails done in Springfield. I'm extremely picky. Lia was great! She recommended the color. Length and shape was perfect. Pedicure was also perfect. read more

I gave this place 3 chances but never again. The manager is so incredibly rude that it is hard to relax in such an uncomfortable setting. The 3rd time I was turned away because they said it would be too difficult to remove acrylic nails. I went to another salon, was greeted with a smile and they gladly removed them without a hassle. They get an F for customer service. read more

I was hesitant to try this place because of all the poor reviews, but what made me stop in was the price of a gel manicure ($25, when it's usually $30 to $35 in this area) and that I was picking up clothes at the cleaner next door and in a rush. It was very clean and big looking when I first walked in. Immediately greeted and seated with Amy for for my gel manicure. She was meticulous, fast and even put on three coats because she said the color wouldn't look good with only 2. My nails came out great and she also gave me an awesome neck and hand massage! She spent a good amount of time on them when most salons rush through this part. Depending on how long the gel lasts, I will definitely come back to this place and ask for Amy. I'm usually a yelp snob and don't try a place with less than 4 stars but I'm glad I went here! read more

i wasn't told about an extra charge for shiny buff which actually isn't shiny at all and quite disappointed in it. who knew it was an extra $5 for hands and then $5 for feet???? my nails aren't even cut nicely. sad. won't be going back. and when we called about it they just hung up on us. read more

Lovely nail salon. Clean, friendly. They have a frequent buyer card. Had a Lavender pedicure and the massage part was well worth it.

I have been going to this place since it opened and have had gel manicures and pedicures and have had a good experience every time. I have never had to wait more than 5 minutes even on busy weekends. I have been very happy with the service the friendliness of the staff and the cleanliness of the place. I do want to recognize how hard these technicians work and have to put up with some difficult customers. This is my go to place. read more

If I could give 0 stars I would. I walked into the nail salon to get my gels off. I waited 10 minutes before someone even said hello. The woman at front said to me what do you want. I was taken back at her rude tone. She told me to sit over " there", I asked which chair she said just sit down. She came over and threw the tools down and asked why I didn't soak my nails off at home. I said wow you are so rude and she got up and left me there. So unprofessional and I believe she was the owner! read more

These are the most RACIST Asians I have ever met. As a Springfield resident I received a promotional grand opening post card in the mail. I chose to take advantage of the offer. So my mate and I visited the salon early Friday afternoon during their grand opening. We had a formal event to attend later that evening, so I planned to get a Mani/Pedi and eyebrow wax and he planned to get a Mani/Pedi as well. When we arrived the receptionist accessed our needs and then directed us to the waiting area. The shop was not overly busy and we were the only two in the tiny waiting area. As we sat there conversing, we noticed others whom had arrived after we arrived were being waited on. I pointed this out to the receptionist but instead of here making the woman wait she said something, in Beijing or Mandarin Chinese or whatever they speak, to the agent. Then told me to wait a minute My guy choose to leave however since I had already sat there for a while and knew I would be hard pressed to find another salon in time I choose to stay. As for the actual service, the Mani/Pedi was rushed and I had to continually point out areas on my feet that needed more attention. When I choose not to have my eve brows waxed the receptionist asked why. When I began to explain she tried to shut me up by interjecting a fake sorry in the middle of my explanation - she was more concerned with getting the dollars then actual cause. I could see that she was just trying to shut me up so I continued to calmly explain. She began to get angry and snidely said I said sorry. I looked at here and told her I would never return. There were two Caucasian women in the shop waiting one of whom chose to walk out as well, but not without informing the receptionist of her disdain in the manner she handled the problem. Nail Time or Ji Ji nails both of which are located on Mountain Ave are much better choices. read more

This location has been open for about 3 weeks now. I visited on a Friday afternoon and only had to wait a few minutes before beginning my pedicure. I called in advance to ask how much it cost for a mani/pedi (was told $26). I had received a coupon in the mail a few weeks prior for the grand opening for 20% off...only to learn that the price of $26 was already with the 20% off included, so that was a bit annoying. On the upside, everyone was very friendly, the place was immaculate, clean, and I loved the basin for the pedi chairs. There were also flat screen TVs built into the walls! And of course the mani/pedi was very well done. I supply my own nail polish and hardener so I can't say anything about their selection (but they're new, so I'm sure it's good). Without the 20% discount, a mani/pedi runs about $33 I think, which is pricy for a mani/pedi, IMO. I don't think I'd return for both without a coupon or unless they start a weekday special. My manicure was especially well done so I will definitely be back for at least a mani. Overall, very nice place, good service and great location. read more

I love this place. It's clean, quiet and the staff is nice. I get my nails done by Christine. Also, not to invalidate the other review about chipping color gel, but I've never had a problem. In fact, I got my nails done (color gel) on November 26th.. and three weeks later, almost 4, I just need to get my nails done. I just bought a house and constantly use my hands at home, and also at work all day. I would give them a try! read more

I was very pleased with how clean and comfortable Bloom is! My gel manicure looks beautiful and did not take as long as most places. I will absolutely recommend Ella to any of my friends! read more

I like my pedicure here!! All pedicure workers are so nice and give me a pleasure every time I come for a service.

I stopped in a few weeks ago for a manicure during lunch. Everyone there was very nice and the place is super clean. The manicure itself was okay (nothing I would rave about). It is a nice go to place being that I work nearby. They gave me a 2013 calendar which was nice and it had coupons. I love coupons! :-) read more

Do NOT come here! They don't listen to what you want to do, instead they say, "yes I understand" and continue to do what they want to do. I am very upset, I got my eyebrows done and told the lady I just wanted a clean up and instead I leave with the thinnest they have ever been. read more

I got a gel manicure pedicure from Amy, and it was amazing!! She took her time and made sure everything was perfect! I got designs and rhinestones on my fingernails and they came out great! She wouldn't quit until each stone was perfectly straight and in line. Wonderful!!! read more

Bloom Nails is my go-to place for mani/pedi's. I never have to wait, the place is clean, the staff is friendly (they are a little on the quiet side), and the mani/pedi looks good. I'm not giving it 5 stars only because I haven't tried any other services and therefore, cannot rate them. read more

I have been a customer since they opened..at first things were really good and then slowly a steady decline. Asian owned pedicurists Hispanic..doesn't matter I am just curious how the really communicate. Back to the review...The place is clean and pleasant. I do have a gel manicure which Ivy has done from the start.. lately I have had several nails break.. I actually had to go back 3 times to have one nail repaired. I had my manicure on a Wednesday and was back Thursday, Friday and Monday, finally it was fixed properly by a different manicurist. I don't have that kind of time. I will be trying to find another local salon to go to instead. It is a shame. read more

One of the worst nail salons I have ever been to. Went a few times when in a jam and got terrible manicures. Tried it again and got that Verilux polish that is supposed to last for two weeks. It chipped within days. Save yourself from this nightmare!!! read more

So glad I found this salon! Recently moved to the area and researched all the salons in the surrounding towns. Went to Blooms and had a fantastic experience. Was able to make an apt and when I arrived they were ready for me no wait which was nice. They take their time and you don't feel rushed (which I find important especially for a pedicure). Celia gives the best foot and hand massages and makes sure your nails are done to perfection. Love this salon and I have already told a few friends and family in the area about it. Very clean and feels luxurious without outrageous prices you may find elsewhere. read more

At first glance... clean, new, kind. Then you get your nails and cuticles butchered by they're far-from-kind staff. First time in my life I said, "Ow!" in 15 years of going to salons. She made me bleed in 3 different spots while doing my manicure. She used tools that had "left overs" from someone elses work. I was flabbergasted... She also didn't massage my back while my friend got hers. Didn't put anything in the water for the pedi though it was done for others. She was rushing through the job, though it wasn't busy. And when I tipped her (20% mind you), she didn't even look at me. How UNrelaxing is was to come to the butcher shop... I mean the nail salon. read more

I made appointment and they soaked my nails for 30 minutes when the store wasn't busy at all. I ended up making an appointment at French nails and walking out of the salon with my nails wrapped in foil read more

The salon is clean but they use old thick nail polish. I had to have the polish changed 3 different times with different bottles because there were bubbles under all my nail. They tried to tell me it was my nails although I'm also a cosmotologist and work in a salon and knew this wasn't the case. They finally agreed to open a new bottle and now they look good. I guess the salon is ok if your going to bring your own base coat, color and top coat. I would rather go to French nails around the corner. It's not as nice inside but at least the polish isn't old. read more

Honestly only way I found this was an ad they but out in March and I came here to try it out... I would like to say it's not a bad place... You have to come during the week that is not busy or in the mornings when is empty other then that it is a nightmare to get a seat. The girls are so nice and patient with me and they take their time with me I haven't had a bad experience at all just yet read more

This is my go to place. Always get a great pedicure. And the polish lasts a long time. Usually get the gel manicure but they are very damaging so giving it a break. I love the massages you get with your service and the neck wraps and the hot tea. I'm sorry more people haven't had the same experience. I love how clean it is there ! read more

Best mani pedi I've ever gotten. First of all, the place was beautiful and very clean. It seems to have been recently updated and there was a sign about a new filtration they had for their spa. I was very comfortable and relaxed and at one point I had to check someone was still at my feet! Too many times I've gotten mani pedis elsewhere in which I've left scratched and bruised. This place was wonderful though and everyone was extremely polite. I think the most important thing to mention though is the reward system they have. Once you get so many points certain services can be redeemed for free! And you get a free manicure on your birthday. They even made their card come with a tiny keychain version, because c'mon, your nails are still wet and grabbing your keys is way easier than ripping a card out of that tight wallet slot. This is 100% my new spot. read more

Ivy at Bloom is awesome so is Judy. The spa is relatively clean and I have only had one infection requiring medical attention. That being said, the receptionist/owner doesn't care about time management and will tell you 10 mins when it's close to 40. Poor customer service in a semi clean location. Not recommended. read more

I came here for a spa pedicure because I was short on time and my usual go too was extremely busy and well this was awful. For $50 I got a tub of cold water no soap and I asked multiple times shouldn't there be something in the water, eventually she put something however it wasn't soap of any kind. She had a rough file and just made little cuts on the sides of my nails. I told her she could stop filing and leave as is. The she takes cuticle cutter and scrapes it against the bottom of my toe nails and every so often grabbing a piece of skin. She dropped the towel in the water early on and decided from there after I just wouldn't have one so my feet were on the black plastic. Then after callus remover and legs being covered in a mask and lotion she puts them in the cold water only for it to feel like slime. From there don't think she cleaned my toes, nope just decided to polish them so with all that slime how long do we thing it will last?!? Somehow I suddenly felt a cut on the back of my pinkie toe on the right foot not sure how she did that. She had the things between my toes and since I have short toes I realized it was going to hit the nail polish so when going to dry I took one off she was so frazzled she rip the other from my other foot. Overall pedicure disaster! In this area go somewhere else! read more

Management is very rude... do not go here! They are not polite when speaking with customers and the techs act like they do not want to work. Designs are subpar. Their prices are higher than average. read more

I will never go back! Being this was a new place in my town, I decided to patronize some of the local business instead of my usual out of town business. I went to this spa for a simple pedicure and was quoted one price. I asked if they removed some on my callouss , and they tried to up-sell me to a much more fancy spa package which is not what I wanted. They told me they could remove them for a few dollars more, and I thought this was reasonable. Then at the end , they asked me if I wanted polish, being a man I declined, but requested the standard buffing that most places give you . When I got to the register, the owner I assume was the owner up-charge me a totally unreasonable amount for the buffing! I was like Really??? I didn't get a massage on my legs ( standard usually) no extra frills, but you are going to charge me for something that is supposed to be basic? After I made a stink, she took the charge off, but reprimanded the girl for not telling me the up-charge. Dont patronize this sweat shop. This place is a dirty deal thru and thru. Im going back to my regular person who is always courteous , professional and worth spending any amount on! I have a number of these quick set up shops in my very town on the very street. About 5 within a 5 block radius. I dont patronize any of them for they all do the same thing. read more

This is my go-to place for pedicures. It is a beautiful, large place and they have TV's everywhere, and music which I like. They do a great job with pedicures, they always turn out beautiful. They also give you an extra back rub while your nails are drying. Very relaxing! read more

Big difference from when this place opened and now! They were very friendly when they had their grand-opening and gave me several coupons. My daughters and I stopped in to visit and the Receptionist was not at her desk. None of the staff said a word to us! I had to ask where the Receptionist was. She finally came out from the back and said "Yeah... What do you want?".. I said "Nothing" and walked out. When we left ... all of the staff and Receptionist laughed loudly so that we could hear them. We would NEVER visit this salon again! We could not believe the lack of customer service that was offered! read more

I used to go to this place a lot. Not many places give gel manicures for $25 (Monday-Wednesday). For the most part the manicures are pretty good. The problem was the owner. She was very rude to me and other customers more than once. Long time customers are not treated well, and, in fact, are treated quite poorly. And even though their prices are low and the technicians are proficient there are plenty of other nail salons that treat people better. What finally did it for me was when I got yelled at twice for looking at the different colors (as the manicurist asked me to) rather than getting my gel soaked off as the owner wanted me to. I will never go back here again read more