A few really nice people but management needs an overhaul. Its either that or Im guessing its the…read moreowner that is directing BAD SERVICE TO CUSTOMERS.

This is a great store. The staff is so helpful. There is one man who has been there for a very long…read moretime. He knows absolutely everything. If you need help on a project go here they can help.

Love having this store around the corner. They don't have everything I need always but the workers…read morehere are always great and their expertise is superb. A little pricey compared to the larger hardware stores but if you're looking for convenience, they've got you covered.

Have to take back everything I have said about this place. Usually snot nosed kids trying to help…read moreyou but today took a propane bottle back that I was sure I purchased at Barrys but the store help (Matt) said that it was a different brand than what they sell (Blue Rhino) i am sure that i bought it there though. Any way he looked around a took a bottle off of their grill and exchanged for my bottle that I could not turn it on. Brought it home and it worked great could turn the valve on and off with no problem. He didnt have to exchange my bottle but he did cause he understands that I will be back forever now, because of a little gesture that saved my headaches and time chasing the other brand down. We shook hands and wished each other "Merry Christmas" and just old fashioned help from a neighbor like om the old days.

On my 2nd and 3rd visits I needed a new phone charger, storage box and broom. The staff is…read moreexcellent answering all questions. Manager Jacob does an outstanding job running the store. It's clean, very well organized, has everything I wanted(even coffee filters). This is the best hardware store I have used in Phoenix.

I've never had a issue at this store, but today I decided to stop by after the gym to grab some…read morehardware and was immediately chased down by an older gentlemen who told me I needed to put my gym bag up front. I am well into my 40's, fully employed, not a kid or a homeless person. It rubbed me the wrong way so I opted to leave. No one wants to be treated like a shoplifter especially if you've been a loyal customer in the past. It just looks bad. No wonder people prefer to shop online.

This is a smaller version, of the average ACE, but we always get great service, and friendly help,…read morewhen we're there. The only negative thing I have to say about this store, is the limited hours, that they're open. But m, whenever I need to go there, I always seem to find what I need.

OMG THE CUSTOMER SERVICE IS AWFUL. I WILL BE STICKING TO BARRYS ACE IN GLENDALE. I remodel homes to…read morehost guest and I need things here and there. I prefer not to use Home Depot all the time. It puts the little guy out of business, but with service like this, this is why the little guy is out of business. The person who picked up the phone had an attitude of "why are you bothering me". I called and asked about coat hooks. She said yeah we have coat hooks. I asked, "could you tell me what you have because I'm not looking for the racks, I'm looking for the individual hooks." We have a "Ace brand coat hooks" she said. I said "could you tell me about them, are they metal?" She said "they're metal." I said "are they sold individually? How many are in the pack?" She said "one." I said "how much are they?" She said "$2.99." Her tone was flat and dismissive. I was trying to get her to tell me about them before I came down. If she didn't feel like it, she should've passed the call on. If her attitude was, "just come down and look at them" she shouldn't be in the customer service business. Now if that's true that's not much of a selection. If that's not true that's pretty sad because I would've went right down there and looked around. I always buy more items when I look around.

I thought we're getting a gozney oven from here but they sent us home with the wrong one and then…read morecontinued to jerk us around throughout the weekend and ultimately had to return the item due to incompetency. Would not recommend.

I don't know how they do it, but this store always seems to have whatever I'm in need of, in a…read morespace a fraction of the size of Home Depot. And while I'm getting my necessity, I always walk by yet another item I wouldn't have expected them to carry. Example: I'm in getting keys made one day and as I pass the light bulb aisle they have one of those HUGE vintage style edison bulbs that is probably 12 inches tall, at a price close to what I've paid for them on Amazon. They do a great job of sharpening my kitchen knives every year, too. Next time you're in need of, say, FRN-R-50 fuses for your out of commission A/C unit, try out Karsten's. There's always someone posted at the door to point you towards what you want and answer your questions.

We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we…read moredidn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy

This is an incredibly fun store to shop. Fantastic customer service! Come in for nothing,…read moredefinitely leave with something.

Wonderful products but absolutely the worst customer service. Months to get products in. Supposed…read more"experts' suggest french door hardware for a prexisting door. When the hardware doesn't fit, you return the product., then have to hound them for 5 months for a refund. Refund finally arrives but with a "restocking fee" subtracted. This, on a product that they guaranteed would fit. "Nicole" is never available to discuss this and will call back once to your 5+ messages.

Has always been a class act in the DHI. Was family-owned years ago but seems to have maintained its…read moreprofessional and expertise in builders' hardware. I rep'd a large amount of manufacturers in AZ in the 70's through the 90's.

This hardware store has always been our go to when we need things like nuts, bolts, act filters,…read morekeys. The totally support small business over big box when I can. Especially how the big box retailers seem to get political now a days. I was in need of a couple keys and a new ac filter. I go online and the google listing says they open at 8. Perfect. Get my kid dressed and arrive at 8:34 to find they are closed. I get out to see what he posted store hours are and the sign also says 8. While I am there another individual walks up also needing hardware. I see the Yelp listing says they open at 7! It's fine if they open later but tell people. Change your sign. Change your google listing. I live very close to Lowes, I made a special trip to support your local business. Not only did I waste my time, I wasted my gas and you lost out on 2 sales that I know of.

Boo. Hours listed show open hour of 7:00am. It's 8:15am and store is closed. Update your hours…read moreonline!! Chose to support local business despite living closer to Lowe's. This is the third time this has happened to me here. Lame.

Came in right before closing and Freddy was awesome. Even though they didn't have what I needed, he…read moretook the time to check other locations and helped me find it just minutes before closing. Super nice and really appreciated the help!

Great store with plenty of staff on hand at all times that are helpful. I had to dock a point for…read morethe dog pool I got this season. I purchased a dog pool here with paw print art and it's been great and lasted 2 summers. This season I decided to replace with a new one. However the one I purchased this season has fish as the art. It's a thinner plastic and doesn't work well for small dogs. The art is peeling off in a weird way and making goopy mess. The sides just bend and folds the plastic making it tear easily. I will be on the lookout to see if they get any paw printed pools and I will change my star to five if they do. Dog paw pools and fish contractor pools are way different.

Jim was extra helpful with my bolts and hose leak, Mathew helped with my Flapper, and Charlie was…read morepatient with me as I ran around looking for something, and left my stuff up front. I got a bunch of stuff I needed, used my $10 Off of $20 Coupon, and paid less than $30 for everything! They're always helpful here!

Service was above and beyond! worked with a nice gal named Gilda (I think) She spent a lot of time…read morehelping find options to help set up a new to me grill. She found everything I needed. thank you so much.