The draft beer is warm. Not just on one visit, but two. It's really a bummer because their custom brews could be really good. Bartender was really unfriendly. I suppose in this area, that's accepted now. Hard to find friendly service in the Dublin/Hilliard area. When you do... wow. What a difference it can make. Not here. She was inattentive and didn't seem to care until the check came due. Food was fine. Expensive but who isn't anymore. Seems like they need a manager that cares more. read more

My employer is located nearby so this was often the spot chosen for lunches to welcome new employees or for goodbye lunches for coworkers moving to other departments. Even with tables of 5 - 15 people the service was always good - timely, efficient, orders correct - and the food was good too. No one has ever had to complain their food wasn't prepared correctly. Since March 2020 my employer went to the work from home model as I'm sure other businesses in the area have done so as well. On May 1st I found myself in the area for a grocery pick-up and decided to order dinner for curbside pick-up since the restaurant was still in business. In the parking lot of the grocery store, I placed my online order for fish & chips and a mini-pazookie. I'd never had a pazookie before (I know, I know) and made the plan to eat it before the entree so the cookie would still be hot and the ice cream cold. I wasn't made to create an individual login and could check out as a guest which I appreciated. I was able to pay online. After about 10 minutes I drove over to the restaurant. My order was placed at 7:28pm and was to be ready by 7:55pm. The curbside parking spots were marked and I checked in as soon as I arrived even though I was early. I was surprised at how many parking lot spaces were taken up by indoor diners. They looked as busy as they usually were pre-covid at lunch time. I watched cars come and go. The runner came and went. But no one checked on me when I was the lone car. I tried to check-in again and was told I'd already checked in and my food would be out. At 8:25pm I called the phone number and was transferred to the takeout counter. I explained my order was supposed to be ready about a half hour ago and that while I'd checked in for my curbside pick-up I hadn't heard from anyone since the runner came up to me with another order as soon as I'd arrived. No empathy, no apology, no offer to give me a coupon for a free something on my next order, no free meal... nothing. The runner brought me my food and apologized for the wait. He explained with curbside-pickup the check-in information is provided to the takeout station. The takeout station is supposed to let him know when the food is up and tell him where to go. This system doesn't seem to be working out well because (1) I had to call the restaurant to find out the status of my order, (2) I was not the only time the runner came up and asked if I was "Sharon" or another order name, and (3) no one seemed to be aware I'd been sitting in a curbside pick-up spot for a while. I was dog sitting nearby so I only had to take my food 5 minutes away. The ice cream was packed separately from the mini-pazookie since they were different temps. The cookie was slightly warm to the touch. Half of the ice cream was melted. The fries were cold. The fish was cold too, however, the batter itself was still crispy and not soggy as I expected. In summary, eat in if you want, but I don't recommend curbside service. The restaurant obviously knows there's an issue with it but they haven't done anything to address the issue. read more

The worst service and atmosphere I've ever experienced at a restraunt. Coming from a family that works in the industry, we were appalled. When we walked in all the servers and host stood around and stared at us until one boy finally came up and was rude. No one welcomed us in. When finally sat at at table, the waitress asked if we wanted Pepsi. We ordered two waters and sat there for another ten minutes with workers standing around gossiping and staring at customers. Very embarrassing for BJs to have a staff that acts this way. We wanted to leave right as we were sat and tried to give our server a chance until she never came back out. After not being helped by anyone we walked out and were watched with no questions or goodbye. The whole staff at this location really needs a new job that does not entail customer service. We thought we were in the twilight zone. That's how horrible and weird this experience was for us. read more

Came in on a game day. Dining room was slow, bar was a bit full. Ordered my dish and 40 minutes later was told something I ordered was no longer available. Why wait 40 minutes before letting us know, after waiting a long time as well? Mismanaged restaurant, to give them the benefit of the doubt, they may be short staffed, but if not, then just running backwards. read more

Love this place, friendly staff, and reliably good food. Would certainly recommend! We ate here for dinner and will certainly be back again!

It's 3 customers in the restaurant but a twenty minute wait to be seated . I ordered fish . They were out . Clam chowder . They were out . Mac and cheese balls. They were out . The server Amy was very nice tho read more

BJ's Restaurant & Brewhouse - Why a twenty min wait ? - New American Near Me - Tuttle, Ohio

We came here for the pazookies (warm cookie topped with ice cream). My eyes were bigger than my stomach when I thought I could eat the trio by myself. The chocolate chip cookie dough was a bit raw, but I enjoy cookie dough so I didn't mind. The cookies and cream was my favorite. read more

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Me and family waited for 1 hour while other people who just walked in got seated right away a

Who does delicious service was terrible Ambiance was good we were there for almost 3 hours getting served took forever for everything Drinks were terrible read more

Food was decent. I think it'd be better experienced eating there vs having it delivered. Blackened chicken alfredo Kids meal: grilled chicken w/ mashed potatoes read more

BJ's Restaurant & Brewhouse - New American Near Me - Tuttle, Ohio

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Let me start this by saying this was a Wednesday night and there was a surprisingly good amount of front end staff and they weren't busy, so I was optimistic we would have a good meal...silly me. This was bad from the moment we sat down. The seats in the booth were so old and broke down that we sank so low that, at 6'3, the table was at my lower chest. After being seated the waiter didn't make himself known for 15 minutes and then every time he came to the table it seemed like he was in a hurry to get away. When the food came out my nieces chicken sandwich was dried out but she wouldn't send it back. My wife's salad looked like a pile of greens that had been sitting out all day. She wouldn't send hers back either. My cheesesteak sandwich was so dried out the very thin slice of cheese on it looked like a piece of paper that got wet and was laid in the sun to dry.....I sent mine back. As I was telling the waiter about it, he just said "I got it" and took off while I was explaining it. I had to get up and track him down to explain that I did not want it remade, I just wanted it off my bill. The manager came over and they gave all three of us free desert, which was nice, but I think BJs hay-day is long past. The place is getting run down and the food was horrible. read more

Food is good hot but not steaming I got the bj chicken sandwich spicy but good the other sauces were good the service wasn't bad the food takes a bit long but it's hot so you can't complain Definitely come read more

We checked in online as it said 5-10 minute wait. We arrived at the restaurant and were told 15-20 minute wait. After 30 minute wait I looked around and found 26 open tables. During our wait we observed 8-9 parties leave the restaurant yet no one was being seated. At any given time there was 3-4 employees gathering g around d the hostess table talking and laughing. There was absolutely no sense of urgency from the staff. At 35 minutes I asked about the wait time and they informed us that the kitchen was unable to take any orders. No other explanation was provided nor was the wait time revised. We left and went to Rusty Bucket in Dublin where we had exceptional service and an outstanding meal. I'll never return to BJs. Sorry folks. 12/31/2023 7pm. Hostess staff needs education or termination read more

I am unsure on what was really happening during our Group of six's visit on Saturday, October 26th. It took quite awhile before we were provided our beverages (water & lemonade only) and things went downhill from there. Once our appetizers arrived we discovered we were not provided utensils and napkins which I do believe the Hostess was to provide upon seating us. So we had to wait to receive utensils, a few other appetizers as well as 2 salads before we could enjoy our appetizers. Once we received some of our entrees it was time for our drinks to be refilled but never were until we asked. There were 3 additional servers, our server, and the manager who had to bring out all of our food to the table. There were discrepancies in 3 of our meat temperature requests. Which we had to wait additional time to request for those to be corrected and wait additional time for the meats to be recooked. We still did not receive our 2 salads, which eventually the manager had to make and bring out to us himself, which we did greatly appreciate. I love BJ's and suggested that we patronize the restaurant last night but was saddened by the service and the food. I always eat dessert whenever I frequent any restaurant but last night was the first time I turned down dessert due to thoughts of having more issues. Hopefully all of the issues we encountered will be resolved and no one else will endure the issues we had to encounter. read more

Would love to have reviewed the place except with the entire front of the house empty we were told it would be a 40 minute wait. The app however said 5-10 minute rsvp. Literally the entire front of the house was empty. Poor service, poor management apparently. I'm not sure how they are still around read more

Good tri tips. It was the special of the day and perfectly recommended by our server. All the salads and entrees were delicious! Covid safety measures were easy to navigate and can't have a review without mentioning the Brews! Great selection of beer - I enjoy the variety and try to have something different every time. read more

BJ's Restaurant & Brewhouse - Beer - New American Near Me - Tuttle, Ohio

Honestly, this place used to be amazing! My family and I used to go here all the time and we never had any issues with our food or drinks. Recently though our food has come and not tasted good at all or it's been wrong. The service has gone down too, seems like all of the waiters and waitresses are very rude. Our waiter was looking all around him. The entire time we were ordering, didn't even seem like he was paying attention to us. Which is probably why our food came out wrong! I would choose any other restaurant than this one. The only redeeming quality they have are their cookies. read more

They have an amazing happy hour with half priced mini deep dish pizzas and half off some of the appetizers. I had to have the potstickers which came in a large portion size for the price. Can't beat $5 glasses of wine as well. Happy hour during the week is from 3pm to 7pm. read more

BJ's Restaurant & Brewhouse - Chicken potstickers - New American Near Me - Tuttle, Ohio

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Takeout from here is always trash. The only time food is okay is when dining in. The only decent thing in my order last night was the Cesar salad.. my sandwich was a chunk of chicken breast and unmashed avocado between two pieces of soggy bread. My pazookie was over cooked and hard as a rock. Really disappointed and won't be taking food away from here again. read more

What do you get when you have 40 empty seats, 4 servers and 2 hosts standing around IN FRONT OF WAITING CUSTOMERS, and only 2-3 Parties waiting 20 minutes? BJ customers who eat elsewhere. read more

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I've been to multiple BJ's Restaurant & Brewhouse locations throughout the Columbus area and out of state as well. I've always been very happy with the variety they offer and have never been disappointed with the food. With the Tuttle location though, I can't help but notice the service. I've been at this location a few times with party sizes larger than 8 and we were greeted with looks of annoyance from the staff and managers! We weren't able to make a reservation for a party of that size so I'm not sure what they wanted us to do? I was at this location yesterday with my fiancé and saw the same exact thing happen to another large group. I almost left because they were being rude. I'd like think a business would welcome these large groups with the amount of money to be made for the store and tips for staff? read more

BJ's Restaurant & Brewhouse - Loaded Nachos with Chicken (Appetizer) - New American Near Me - Tuttle, Ohio

We arrived to a nearly empty restaurant and were told it would be 45 minutes to an hour to be sat. After we sat down it took over 3 hours to get through this painful meal. None of the food was fresh, almost everything was cold or noticeably made days ago and kept in the fridge (seared tuna.....they should specify they sear days in advance. Fishy, completely ice cold, big no-no). One of our pizookies came out looking like somebody had taken a bite out of it, server did not care. We had to ask for refills of our drinks numerous times over the course of three hours or else they wouldn't refill the drinks. If you get an appetizer, main course, and pizookie......expect to wait at least an hour to an hour and a half between the courses. To cap it all off the manager is extremely rude to customers and doesn't know how any of their promotions work. Our server also got an attitude with everyone at the table and just didn't seem to want to be there or care about the experience of his tables. If you're going to go to a BJ's........make the trip up to Polaris. There truly is never an excuse to dine at the Tuttle Mall location. read more

MaCain was my server and the only reason I am writing this, tonight was a tough one for the kitchen. I myself have worked in restaurants for years, and tonight I received exeplirary serivce. Macain was kind and attentive, caring and personable, even when things went wrong... they went right. If I still worked in this profession I would be stealing him to come work for me, not writing this review. To whom ever may read this, ask for MaCain to wait on you if you find your self at BJ's at Tuttle, and even if you don't find your self on this part of town... just keep driving till your there!! read more

We ordered BJ's through DoorDash and they did a good job with getting the food on time for the dasher to pick up. We tried the Sliders, Avocado Egg rolls and chicken potstickers. The sliders were good and the pot stickers were actually pretty decent. We tried them fried rather than pan seared and they were good. We didn't get any sauce with them so we just used soy sauce and it helped. The avocado egg rolls were 0/10. We took one bite and didn't want anymore. We put them in the air fryer for a minute to re-crisp them, so it wasn't a texture thing. The taste was way off and very bland. And there was no sauce to help mask the weird flavor. Cheesecake Factory takes the cake with the egg rolls for sure. Worth a try, but will probably try something different next time. read more

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We came to the restaurant on a Friday evening but only had to wait to be seated a few minutes. Our waitress Torah was really helpful in assisting us with meal options since it was our first time at the business. The restaurant was spacious & had plenty of seats including booths and tables. There was a moderate level of noise inside of the business. I ordered a bacon cheeseburger with fries. My meal was good but not that great to the point that I have to go back anytime soon. The desert on the other hand was really good. I chose the s'mores pizookie. It had chocolate, peanut, with melted marshmallows on top. The desert was served warm with ice cream on top. It was large enough that I was able to share it & still have some left over to take home. They also had a variety of other pizookie flavors and desserts. I would return to get more dessert if nothing else. read more

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So I have probably eaten at BJ's over a dozen times in the past year, and while only two were in person I have never had a bad experience. We typically order off of door dash and their deep dish pizza is amazing. I also really like their shrimp scampi, as well as their chicken alfredo, and the salmon is also quite delectable. The menu is huge so it's probably going to be a challenge for you to find something there you don't like or can't eat. In fact because my family is full of children, picky eaters, vegetarians, and the gluten free, it's the reason it's sort of our go to for large family gatherings at least once a year. The vibe is pretty standard, nothing too unique about it, but they do have a huge beer selection for those that are into that. I can't tell you what any of them are, but my dad and brother are always pleased with the hops they've got. And they have this ridiculously good mix of giant doughy cookies in pans with ice cream that they call Pizookies. Salted Caramel is probably my favorite. If you are looking for somewhere to please the whole family, definitely recommend this place! read more

We stopped into BJs last night for their half off pizza Monday promotion. I had little expectations for how the pizza would be but ended up pleasantly surprised. Their thin crust pizzas are generally around 16 dollars, so getting this for 8 dollars was a steal. I had the Italian pizza with a side of ranch (I'm a child) and absolutely loved it. The restaurant itself was very clean and it was a busy night, service started off slow but picked up with a great waiter. Overall, it was a great experience and I highly recommend the half off pizza deal! read more

BJ's Restaurant & Brewhouse - Italian thin crust - New American Near Me - Tuttle, Ohio

This is my stand-by, last-minute, I don't have a plan but need a plan restaurant. 95% of my orders over the past year have been online with "curbside takeout" - a great answer to a plan when you want to pick up something from drive-thru but don't want food that comes through a drive-thru window. Depending on the day of the week and time, the wait for online order to be ready is anywhere from 30-60 minutes - kind of perfect. The service is impeccable. I do love eating "in" because I like the decor and the staff is really friendly - but it is really convenient to order online as I'm wrapping up at the office for the day and drive the 10 minutes to the restaurant to pick up dinner ready to take home. I have learned their "deals" and average 3 visits per month but there have been weeks when I've had family guests at home and we hit this menu 3 times in a week. Monday is 50% off large "deep dish" pizza, which includes their tavern-cut thin pizza flats as well. A bargain and a crowd-pleaser, whichever you choose. I don't typically partake in Tuesday (Pizookie day) - but I will admit it's a nice dessert, just plan on sharing unless you want your sugar level to spike. (but really, what a way to go) Wednesday is a loaded burger and fries for $10 night - and their burgers are amazing. The vegetarian option is quite good as well so it's a nice option. Thursday is their "slow roasted" entree special ... the tri-tip is a favorite with my son and I and if family is in town we pair it with ribs for a real crowd-pleaser complete with sides. My personal favorite items are their side dishes - which include very inventive vegetable options and paired with a salad make for a very nice, healthy "take out" option and I don't even have to leave the car. read more

Was in town for a short stay and had never eaten here before. we ordered 3 spaghetti and meatballs and a grilled chicken Alfredo. The spaghetti had a very minimal amount of sauce. By the time it arrived, what sauce that was on it, had soaked into the noodle and was dry. meatballs had ZERO sauce on them. chicken Alfredo same way, barely any sauce and had zero seasoning. I ate about 1/3 and threw it away....wouldn't feed it to my dog. Needless to say, will never eat here again when in town. read more

Worst service I've ever received. Called ahead and reserved our table and then waited over 45 minutes to be seated. The manager was extremely disrespectful and yelled at us for being upset. read more

I've been a fan of BJ's since the 1980's when they were still a pizza place, and only in Southern California. After countless visits to their Laguna Beach restaurant, I sought the original restaurant in Santa Ana. After 30+ years, their pizza still is outstanding: a California twist on a Chicago deep dish. At every pizza restaurant, a Margherita is my test pizza to check the essentials, the crust, the sauce, and the cheese. BJ's cheese and tomato never disappoints. But, if you can do the basics right, the BBQ chicken, Great White, Sweet Pig and others are improve on perfection. Their fare now includes salads, tacos, burgers, ribs, pork chops (steak) and tri-tips, and as many choices as they can cram into their huge, Cheesecake-Factory-challenging menu. Monday nights' special is half off a large pizza. We arrived at 6:30 and they had run out of large pans! But, quick thinking in the kitchen made up for it with combos of smalls, mediums, and mini, and topped of with an apology of free dessert. Our server was delightful, attentive, and helpful. She was quick with a refill and just as quick to remove the extra serving dishes. Tuttle Crossing is far from Santa Ana but BJ's has not strayed from its roots; great pizza and service. read more

As far as chain restaurants go, BJ's Brewhouse is a pretty good one. I've gone a few times and it's one of those places that every time I look at the menu, I'm certain there's going to be something I'm going to LOVE. The menu is a full book, after all. I always leave full, but never fully satisfied. This was the first time I ordered the Berry Burst Cider. It was surprisingly light and delicious, if not a tad on the sweet side. BJ's Brewhouse has great lunch deals and plenty of options based on your tastes, so it's great for a large group! I veered away from the lunch menu and went for a salad that I had gotten before - the grilled chicken antipasto salad. I'm going to be honest - this is a pretty great salad. It has all of the fixings of an antipasto platter, but laying on a bed of arugula and a piece of grilled chicken. I'm always bothered by restaurants that don't bother to cut the food in to smaller pieces for consumption on a salad, personally. It makes for a great presentation, but I would rather have bite size pieces of tomato and chicken (rather than quartered or cut on a bias, respectively). That might just be a personal grief on my end, though. As an aside, I have gotten the fried artichokes in previous visits. Don't sleep on those - they're pretty amazing. As with many restaurants of this same standard, the hallmark is the dessert. Save room for a pizzoki for sure! It seems simple - a giant cookie with a scoop of ice cream, but it really is delicious. I got the salted caramel pizzoki. The cookie was light, warm, and gooey. The ice cream was simple, but still delicious. Plus they're only $3 on Tuesdays. So if anything, I will be back on Tuesdays simply for the pizzoki. Overall, a decent experience. Service was good, food was good, pizzoki was great. If you're looking to please a lot of palettes, BJ's Brewhouse is a really good option. read more

BJ's Restaurant & Brewhouse - Grilled Chicken Antipasto Salad - New American Near Me - Tuttle, Ohio

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Not a great start walk in and was asked if we were sure we wanted to eat here there's going to be a 35 minute wait because they are short servers. If you know some servers have them apply at BJs so they can be successful! read more

While my family and I typically enjoy their food, tonight's carry out order isn't even hitting the mediocre bar. I'm very disappointed because we order the same thing pretty much every time. Both myself and my partner's "enlightened entrée" had scoops of old/brown guacamole, the rice was undercooked, my salmon is completely different (probably due to the shortages) and the flavors that we're used to totally lacked this time. One of them last times we had a bad experience with them it was difficult to reach management on the phone. I hope that we don't get sick from these meals. I normally finish everything and I've barely at half. Very lackluster this time. I'm hoping to be provided with a solution regarding this when we try to call. I dread doing so because of the channels of trying to reach the right person over the phone for issues such as these. read more

Service was good, the hot wing awesome! The jalapeño burger cooked perfectly and tasty the mushroom burger was filling! Nice size portions the fries were plentiful and delicious. This was a nice meal . read more

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We just left and had a great experience. Our nachos and my daughters food came out and they were pretty cold. I wasn't going to say anything but our pizza was also cold. We let out waiter know (I'm horrible at names but he was AWESOME), and he promptly put a new pizza in for us and even got my daughter hot sweet potato fries. The manager even stopped by to let us know she took care of our cold food. We didn't want this at all, we just wanted warm pizza. We have two small children so we don't get out of the house a lot, so we really appreciate being so well taken care of. It was a great experience given the situation. Thank you so much to our waiter and the manager who took care of us. Sincerely, Two tired parents who don't get out of the house much. read more

I gave BJ's a three star review because I had "The California Chicken Club sandwich" was pretty salty and got pretty tired of the taste pretty fast which I could have gotten something else. The service though that we had was very great and were very nice and helpful. The desert was very delicious. I had a chocolate chunk pizookie which is a warm chocolate chip cookie with vanilla ice cream over it and it was very good. I recommend you try it. Overall I think BJ's is a good restaurant and that you should definitely try it out. read more

Food was delicious, staff was friendly and service was great. Would definitely go back next time we're in town.

Stopped in last week because I had some time to kill and thought an ice cold brew would hit the spot... I was right. BJs was large and nice inside and he daytime bartender was very friendly and knowledgeable about their beer. I can't remember exactly what beer I had, but it was one of their BJs IPAs and it was delicious. I really enjoyed it and I wished I had more time to try a few other beers as well. I food looked good but I didn't try anything. I saw that they have half price pizza on Monday's and that sounds like a great deal. I am definitely willing to try BJs out in the future. If the food is as good as the beer I know I'll be happy! Good vibes and good beer make me a returning customer! read more

BJ's Restaurant & Brewhouse - New American Near Me - Tuttle, Ohio

Being new to town, I was super excited to see they had BJ's here. Grew up in a town that had one and always loved it but moved somewhere for 11 years where there was none so I was happy to see it here! And that's basically where the happiness stops. IMO outside of a resaurant being slammed, unless you're sitting at a table chatting it up with a group of people or drinking alcohol and just casually eating, there is never a reason it should take 2 hours for 4 to dine at a chain restaurant. The first 15 minutes I will give to us being indecisive on what we were ordering but after that it was just constantly looking at our watches or for our server. Our server was pleasant and helpful and perhaps she got sat too many tables at once so at first her speed wasn't much of an issue but as we watched people who came after us get their food and leave while we were still waiting for parts of our orders just wasn't ok. A lady came in after us, ordered 2 things to go and a pazookie, ate half of her food and the whole pazookie then complained and got her whole meal comped. Meanwhile we're still waiting on our food. My daughter ordered Mac and cheese and I don't know what went wrong there but it was so dry the noodles were repelling off of each other. She ended up asking for chicken strips instead but had to wait quite a while before her food came and of course by then the rest of us were already done eating. Nothing was comped from our meal, which is fine but I did think it was strange that the other lady got her whole check comped for what appeared to be a burger that was cooked wrong, that she still ate half of and took her leftovers home?? The food wasn't bad but we were so hungry by the time it finally came I don't think anyone cared as much about flavor, outside of the bone dry Mac and cheese. Left disappointed with the experience and not feeling any rush to give it another chance. read more