I had great service from Melissa Nichols at the Polaris location. . She was so sweet and so nice and professional. Would definitely come back read more

Our server was friendly and fun. The peach Bellini was wonderful. My salmon was great. My sister enjoyed her beef tips. I can't remember what my mom had, but she enjoyed her meal as well. read more

Placed open table reservation for specific time, upon arrival 8 minutes early stood and waited for about 10minutes before any acknowledgement or host. No biggie but the place was practically empty. Once the host came forward - the lack of welcome was strong I even think that they scowled when asking what we wanted. Thankfully the waitress was nice kind and for the most part attentive. Food was good. Donnie in this area was here for an event so I would not have a need to return. read more

Was finally able to try the weekend brunch at Brio's with my bestie ! I ordered Berry Waffles, with a side of Eggs and Bacon. While the eggs and bacon were quite tasty, the waffles were a little too hard + crunchy for my liking. What I always enjoy most about Brio's when I visit is the atmosphere. It's always so relaxing and peaceful, which makes it a great place to catch up with family, friends, or co-workers. read more

Brio Italian Grille - Berry Waffles + Eggs - Italian Near Me - Columbus, Ohio

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Upon taking in other reviewers experiences as of late with this Brio location @ Polaris, I suddenly don't feel so bad about our awful experience last night and let's be clear, our experience was not our accountability as the paying customers. This is all on Brio-Polaris. We've been to this location before and last night was the absolute worst. Positives: Got an early reservation on OpenTable (no kidding no one goes anymore). Arrived early checked out the bar wide open with only 2 other people at the far end. The hostess team was awesome just amazing and quickly noted our arrival and wish to eat at the bar. That was the last of the positives. Thanks a ton to the professional and friendly hostess team. Everything else: The other two customers at the far end of the bar had their drinks/food. We sat for about 20 min before the one bartender acknowledged us and asked what we wanted to drink. I asked for a glass of cab not house but in between and a lemon martini (can't recall the specific name) for my husband. Again, no one else at that the bar yet and it took 20 min for our drinks. He asked if we wanted any food we asked for calamari. He started to leave then came back. "Do you want the happy hour calamari or the other one?" Fair question we said happy hour. Cannot make this up 20 min later comes the calamari which was a little cold making it not a great app. My husband is a patient person. When I asked what he was ordering us next he took the menu, added up what we ordered with the two drinks and app, put down the cash plus tip and we were out. We tipped him cash left on the bar. We paid for our food cash left on the bar and left for Eddie Merlot's. Two different types of establishments with a wide range of experiences. We appreciate exceptional service and are willing to pay for it. How in the world was this one bartender in charge of the bar by himself and the tables behind it in the bar area alone? We were here over the holidays and it was a completely different experience overall which is why we returned. This location is suffering and there's another one at the Easton location which clearly functions way differently. When we looked at OpenTable their reservation options didn't open up until the 8 pm hour and it was 5ish. No kidding. The patrons go where there is optimal service and food and YES, we have been there multiple times so we can speak to those experiences first hand. Brio-Polaris is not a well run establishment. Don't bother people....You'll be disappointed. read more

I had the lamb jobs with garganzolo crust. Delicious. My partner had the pasta Brio, also delicious. Don't forget to make a reservation! We were able to sit at the bar, which they made it seem like we couldn't. But I'm glad we were able to. Very delicious food & the service was very nice outside of the original. Highly recommend but tell people the bar is sn option. This was on new years eve. read more

Brio Italian Grille - Italian Near Me - Columbus, Ohio

I feel Brio is the place that offers a dish for everyone. It is a beautiful interior and a great place to seat large groups. I am not sure why their online reservation does not work (says no availability), so I had to call to reserve. The complimentary bread was delicious. I got the chicken limone for dinner. I really enjoyed it as I wanted something without pasta. I found it to be a right balance of rich and flavorful. The restaurant was nice enough to set up a separate table for the girls aged 5-10 next to our table. They had a great time. My friends got the lemonade in different flavors and both found them overly sweet. Two friends also received the wrong order. They ordered the shrimp and scallop risotto, but were served a side portion of shrimp risotto. They corrected the order, but it took long on a busy Friday night, so they took it to go. Overall, a place that would please everyone's taste buds. read more

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Years ago this place was great. We stopped dining at this location because service and quality declined after the Brio was sold from a local company to a large national one. I recently visited with a group of five friends on a Saturday evening--- the service was horrible from start to finish. No dishes were cleared between courses. Birthday dessert was plated in carry out containers instead of regular plates---yet they still bothered to put a candle in it?? We left a regular tip but felt our server did not earn it. Food was ok to pretty good but there are much better options with better service read more

Yummy pasta and family friendly. Great peach Bellini! Love being able to shop at Easton then POp in for Apps or dinner . Huge kids meals

Pickup is 45 min wait. Snippy employee. Food is not good. Never again for us. Gave me dry pasta. No sauce. Not like it used to be. So sad. read more

Been here many times and enjoyed dinners. Last night our visit on my birthday was expected to be lovely. I ordered a New York strip steak and my wife got the salmon. I've had the salmon before and it never disappoints. However my steak was the toughest piece of meat I've had in a long time. It was over cooked. I asked for medium and got well done. I should have sent it back but I'm too nice. Our waitress Maudia was good and attentive enough. So my recommendation is don't order a New York strip unless you want to really exercise your jaw muscles. read more

Brio Italian Grille - Tough New York strip and delicious salmon - Italian Near Me - Columbus, Ohio

Our waitress was great, really friendly and patient. The bread is really good. Unfortunately, the overall experience was not what I'd expect for those prices. Our food took a long time to arrive. My order wasn't right. Some people in my party said their food wasn't that great. Definitely expected more, no need to go back. read more

Visited a few times over the past couple of months and loved the experience we had the other day! It was a very busy Friday but it seemed like the managers we saw running around were handling the chaos very well. Look forward to coming back read more

Terrible service in their bar area for Happy Hour. Met a few friends for Happy Hour. I ordered 2 drinks. Waitress informs me it is illegal to serve me 2 drinks, but will start making second drink when I start drinking my first drink. Now I know this incorrect but went with it. Then she came back to my table to inform me that it's highly illegal for her to make me a second drink until my first drink was finished. She started how she won't break the law & she could lose her job & be arrested. OMG...this is completely false. And the place was dead, so it's unclear why they would treat 4 middle age women this way. This was our monthly spot but will not ever go back. read more

I've eaten at Brio many times and enjoyed it over the years so I'm giving a few extra stars for those experiences. The vibe isn't anything exciting but it's open and airy. The food is good, when hot and correct and I absolutely love their bread. Although I don't get out that often these days and usually opt to try somewhere new when I do. Having said that we had a few gift cards so we decided to get takeout. It ended up being pretty disappointing. We picked up our food right on time and it was ready close to that time however it was not correct. I asked if we could get bread with our food and the hostess said yes there is always bread in there and was kind of unfriendly about it. I checked the number of bags, and the extra box ended up being a random hunk of mozzarella or burrata cheese that didn't come with either of our orders. After waiting for them to make my husband's meal correctly by the time we got home my food was cold as well as our appetizer, our baby was crying because he fed late, and the hostess was barely apologetic for the inconvenience. When I was in high school one of my first jobs was a hostess at the Easton location and I remember being paid extremely well but the managers having high expectations for our work as we were the face of the restaurant. Not sure if that is still the case but it did not seem to be last night. If we had been paying with actual money, and not gift cards it would have been more frustrating. Please try to do better Brio. read more

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We came in for a Sunday brunch. Kids French toast was a little dry/hard, but that didn't stop my daughter. The side of fruit didn't come out and we had to ask for it. Our waitress seemed so busy that it took a while to get it. My husband and I both ordered peach Bellini and the Bistecca alla Romano which is basically a poached egg sitting atop a small piece of steak and a fried tomato. The flavor was great, but the egg was overcooked. Neither of us got that runny yolk when we cut into it. Perhaps our food was sitting in the window a little long. The peach Bellini was possibly the highlight of the whole experience. Delicious! All in all we enjoyed it but there is room for improvement. read more

Brio Italian Grille - Peach Bellini - Italian Near Me - Columbus, Ohio

Amazing food. We had the Salmon and a perfect Old fashioned. Our server, Johnny was very quick and organized . We were a party of 9. The noise level made conversation difficult. Given the overall experience the noise was just a small inconvenience. read more

On January 10th at 5:00 PM my husband placed an order with Brio in Polaris Fashion Place Mall in Lewis Center. We were given a 5:26 pick up time.  This order was for my birthday dinner, and the food was delicious. So there were no complaints there. Our order was also well packed by staff with no missing items. After we finished our dinner, my husband just happened to check our online receipt because originally we were going to use a gift card I'd received for my birthday. Unfortunately, Brio doesn't honor any gift cards on online orders, so my husband paid by credit card. While checking the receipt, my husband noted that we'd been overcharged. My husband tried to rectify the overcharge with the restaurant manager over the phone but they refused to help us. I tried contacting their corporate offices twice via their online forms but Brio never even responded to my request for a refund in the amount they overcharged us.  Every time we've provided both the restaurant receipt and the email receipt, so there isn't any question that they overcharged us. Because we still had the gift card I'd received for my birthday, we decided to place another order. My husband thought if he went into the restaurant and provided the manager with our receipts, they would issue a refund. Unfortunately, the manager lied to my husband and told him the overcharge had been refunded. My husband contacted our credit card company and we were informed there was no refund issued.  We've never experienced such irresponsible and unethical behavior from any restaurant and certainly didn't expect this from Brio. The dishonesty and lack of accountability is reprehensible! My husband and I have been loyal patrons of Brio for nearly 30 years. My husband always tips 18% on all carry out orders, as he did with these orders. It's inexcusable that Brio has shown such utter disregard for us by lying to us and refusing to refund the amount of the overcharge. Obviously, Brio has lost us as customers because we'll never go back after this experience. Fortunately, for us, there are plenty of wonderful Italian restaurants in our area who will be happy to have our business. read more

Their wait time was not realistic at all. They told me a 2 and a half hour wait & it only ended up being 20 minutes, ODD. The staff was completely rude. I almost didn't want to give them my business. The calamari was 0% fresh & incredibly chewy. My meal was good, but for what you get, it isn't worth the price. It is no better than an Olive Garden. I will not be back here. I feel like if you know real, authentic Italian, this place isn't it. read more

I want to file a complaint, My family and I visited your Polaris location and let me tell you I was mortified!! The past several visits my husband told me that he does not wish to spend any more money at your restaurants due to portion size, wait time and general cleanliness. Today was the worst I've ever seen. We set at the bar, ordered coffee and some food. As we were waiting, the bartenders were lacking response. We received water and just set there waiting. Kept waiting for a good 25min before we got our food, salads and pizza. The salad was extremely small for $24, and we set there what seem to be forever without silverware. Note-We were still waiting on our coffee at that point. Once we received the silverware that I had to ask for due to the lack of communication, it was super dirty (food particles) on two sets. The butter had wine splash on, the coffee cups had lipstick on and had to be replaced twice (two different cups were dirty) I ended up asking for a to go cup. The milk was ice cold after I asked warm/steam milk and made clear that I wanted to make my own latte. The bartenders were not operating in a general hygiene practices, removing dirty glasses and cleaning counters as they set new drinks to customers without cleaning their hands in between. I felt like I'm at a low rated bar in downtown Columbus. We were not asked if we needed anything at any point up until we nearly finished our food, I had to ask for everything as there was low communication with the staff. Between the low communication, the small but expansive unappealing portions, the dirty dishes and the filthy bathroom- I have finally had my fill. I've been visiting your restaurants between 6-8 times a year for the past Fifteen years and after Covid the restaurants started going down in quality value and service. Yes, I am but one loyal customer+family but my large family and friends network have been visiting your restaurants due to my recommendations. I will retract my recommendation moving forward. Extremely disappointing. read more

I think the portions here are usually fairly decent for the quality and price. I got the double cut lamb chops and I was sort of disappointed by them. I ordered medium, but these came close to medium well/well done side of the spectrum. It taste decent, but I def wish that I wouldn't gotten what I requested. I don't think that I was impressed with this meal for 34.99. It wasn't nasty just not what I was expecting portion wise or temperature wise. read more

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The food was mediocre, but they charged a premium price. The service was slow and the waiter was inexperienced. Our order came out wrong and our waiter didn't offer to fix it. As far as the ambiance the place was half empty and cold. I suggest saving your money and going elsewhere. read more

Freaking amazing food. I always get the pasta alla vodka. The staff is great. If you sign up for the emails you can really save a bundle

Went to brio last night and the meal was amazing from start to finish! We got the spinach artichoke dip as an appetizer, a side Caesar salad, then split this flatbread. The flatbread was wonderful and so flavorful. Usually I'm not a flat bread person but this one was amazing. Then the two apps were delicious as well! I don't think you could've gone wrong with anything on the menu. Brio is in Polaris mall, so parking was a little crazy with Christmas approaching! read more

Brio Italian Grille - Pollo Al Forno Flatbread - Italian Near Me - Columbus, Ohio

I truly have never had an experience like this one before which was truly disappointing to say the least. To start, we had a reservation, we walked through the door and the host stand is immediately right there. No one to be found for at least 5 minutes. Other groups start to come in and still no one. We peaked around to find a worker and couldn't spot anybody. Finally a girl comes around the corner and was very surprised to see people at the front door and even made a comment along the lines of "wow there is people up here". We finally get sat, and it took a long while for our actual server to come. Unfortunately, I do think this place is going downhill, maybe just this specific location. We got our appetizer in and following that, placed our food order. Well, from the time we placed our order to actually get the food, it took close to 40 minutes. We had the actual chef come around to our table and ask "have you guys got your entrees?" This was one of many red flags. One of our entrees included steak & it was definitely not cooked to how it was supposed to be, had to send it back. A couple of our dishes were tasteless, no flavor. The only somewhat okay dish was the lasagna. I have worked in the industry for many years, and I would have offered free dessert, or something off the bill for how our dining experience went but unfortunately some establishment's don't run this way to bring back customers. I wish it could have went better but we won't be returning. read more

We spent $209 for six entrées on DoorDash and the portions were so small, They were not even enough for one person each. Add to that, we got two small pieces of bread for the entire order When I called to speak to the manager she argued with me, insisting that they are portion controlled from corporate office. Her tone was very condescending and rude. When I started talking again, she said well have a nice day and hung up on me. We will never be going to Brio again and will make sure that our friends know about this kind of treatment from the manager. The way she handled this from a business standpoint was poor and she could've done much better to alleviate the situation. We did not ask for any money back. Just wanted her to know our experience. kindness goes a long way. read more

Came here for dinner with the family and was mistreated and talked down to. Do not waste your time coming here they are absolutely horrid on all fronts. Hostess: These are the worst hostesses I have ever dealt with their stuck up, snobby, and extremely rude. Am not impressed with their manners well lack there of. Don't work with the public if you don't have good people skills. Servers: Their okay they were not the worst but not that great. They don't even smile or at least fake one don't be in food service if you can't handle dealing with people it's that simple. They have serious attitude problems and their so rude I will not recommend ever! Food: Well for an Italian Restaurant I was extremely unimpressed. The food was lack luster, easily forgotten, unremarkable, they literally hit rock bottom and proceeded to dig further. The food came out cold and when I told the waitress she looked at me and with an attitude said "that's not my problem". Will never eat here again! Drinks: I was worried my standards for the drinks were to high but the bar was already on the ground and they still managed to trip over it. The wine selection is subpar at best. The bartender obviously has no experience making mixed drinks what so ever because none of the 4 ordered were made correctly and they were very simple drinks. Prices: Everything is overpriced its not worth it spent over $70 here and will not be returning ever. Not worth the amount of money spent. Overall would not recommend this place to my worst enemy. This place is absolutely appalling all on levels. Do not waste your time coming here. read more

Funny they are responding with a generic "try us again". I live around the corner and have "tried them again" 3 times the last 4 mos because if you can get served the food and happy hour specials are good. Totally missing the fact that this restaurant has failed long term due to poor management. They don't hire well, don't divide staff duties correctly, ignore the bar, etc etc There are plenty of other places on Polaris to go eat read more

If you're there for a party upstairs, check your bartenders. The young lady next to us asked for a glass of red wine...$35!! Who charges $35 a glass if someone just asks for red?! The bartender apologized "for the confusion." There's no confusion, that's just ridiculous. Also 2 Dewars and 2 beers (served in the can) was almost $60. They may discount the food prices for your hosts, but they're making it back on the guests hand over fist. read more

We love stopping in to Brio for their happy hour. It's available anywhere in the restaurant which is nice because that makes it more kid friendly. They have great drink specials and food specials - we have tried their HH burger, flatbreads, and calamari. Prices are great and service is friendly. read more

Brio Italian Grille - Happy hour cocktails! - Italian Near Me - Columbus, Ohio

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Went here yesterday with my boyfriend we got the Truffle garlic toast ricotta for an appetizer and was disappointed for it to taste like it was marinated in olive oil. My boyfriend got the pasta Brio and it looked very good you could smell the peppers and the dish was vibrant but it wasn't flavorful at all. However our server Mauadia ended helping him with other entree suggestions and gave him all the time he needed to decide. While deciding my boyfriend talked to Alex about his favorite dishes on the menu and gave wonderful suggestions as well. My boyfriend ended up getting the NY strip and it was good. 10/10 customer service read more

I don't know what happened tonight. We decided to get take out Brio since it's Valentine's Day.. Brio used to be our very favorite restaurants, but ever since the management or ownership changed, it's so different. Let me tell you about or order tonight: We ordered... spinach and artichoke dip, a $7 Caesar salad, a margarita flatbread, and the eggplant and shrimp appetizer.... We were COMPLETELY MISSING the spin dip, the Caesar salad was so pitiful and had about 10 pieces of lettuce shreds that didn't even cover the bottom of the container, the margarita pizza had ZERO basil (which makes a margarita pizza).. and we got calamari with sauces spilled everywhere (which we didn't order, nor like). So $55 for this meal that was atrocious. Very very disappointed. read more

Brio Italian Grille - Margherita Flatbread - Italian Near Me - Columbus, Ohio

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Made a reservation for 6:00 PM. Sat there for 20+ minutes without being acknowledged, just for our waiter to ignore our table and take orders for a larger table who had JUST been sat. Clearly all she saw was a bigger tip. We got up and left, and I doubt she even noticed. Very disappointed as I have never been here before, and I was really excited to give it a try. Olive Garden it is!! read more

We have literally been here for 37 minutes and we have not had our lunch yet and the restaurant is only half full

Good experience. The food was good, but a side salad was a bit pricey, and the carpet had a slight odor, like it was cleaned from a dirty mop bucket. Overall, it was a good experience, and I would go back because the service was excellent. read more

Disappointing. We went for lunch, Dec. 28 around12:30- a Wednesday. We were seated quickly as no one else was in line. Our waiter was over quickly and took our orders; he, of course wrote nothing down, as is typical lately. The carpaccio was delicious- the rest of the food was okay - well, when it finally arrived! Our waiter apologized and said he would give us free desserts or take some off the bill; neither of those things happened. We had to remind him of our cappuccino after our food was served - probably would have remembered if allowed to write it down. My pesto and pasta was overflowing with olive oil, maybe three pieces of baby broccoli and possibly ten pieces of diced asparagus. Wood fired pizza was just okay. Over an hour and a half later we headed for home with take out bags. Today, I took out my pasta to warm it up. The gelatinous oil was scraped aside as much as possible. As I was eating it, I found a piece of plastic packaging with red lettering in it. I remember when Brio was an inviting place to go- read more

Brio Italian Grille - Plastic - Italian Near Me - Columbus, Ohio

Was seated outside and no one came to serve us. No water nothing. Left after 15 minutes of waiting

It was my first time going to this place, and when I tell you, the service was terrible, it took forever to get a waiter even longer to get water.. and I didn't think I was ever going to get my food. and once we received the food it was terrible. My steak was not edible it was super dry so at this point I just asked to speak to a manager, me being an African-American woman, and seeing that people around me of the opposite race was being served promptly and was being paid attention to. I don't like to pull the race card, but I felt like the situation was leaning that way and so for that, I will not be going back. read more

Daylon's service was outstanding during Happy Hour on our visit April 3rd. He has a friendly personality that was very engaging. Great value and quality of food with your Happy Hour prices, we will be back soon. read more

Looks a lot better than the other photos, so had to update It on here! So juicy and good, definitely recommend! read more

Brio Italian Grille - Chicken Caprese - Italian Near Me - Columbus, Ohio