RICKY-ENRIQUE just provided me the absolute BEST customer service and drinks at the bar! Everything was perfect. I will definitely be back soon and also spread the word. "YALL GO SEE RICKY AND LET HIM TAKE CARE OF YOU!" he's definitely top of the line!!! Thank you so much!!! after a long day at work, you've turned my day around. You are truly an asset to BJ's. read more

In the words of the great George Bush, "Fool me once, shame on.... You. Fool me can't get fooled again.". I am sad to report that I was fooled again. I've been a semi regular at BJ's over the last year and was initially pretty excited about it - Good beer, good meaty pizzas.... But the last 3 times I've been to BJ's, the service has deteriorated exponentially to the point I can never return. Let me tell you about the last straw..... Dinner began as normal - Drinks and food were brought out timely, but I could never have known what would happen next. When I was handed my refill of slightly flat, watered down Dr. Pepper from my waitress, I couldn't help but notice the bottom of the glass was hot. No matter, the drink was sufficiently cold. I set the cup on the table, took a bite of my Epic Five Meat pizza, took the slightest moment to blink... BANG! I opened my eyes to find my glass had exploded, splitting itself perfectly in half, with my 20 ounces of slightly flat, watered down Dr. Pepper evacuating the glass as if it were the Titanic in reverse, spilling onto my pants, shoes, table and my entire side of the booth. As it turns out, the hot glass with an ice cold drink in it was indeed...... The matter. Unfortunately, as a result of the glass exploding, it was unclear, how much, if any shards of glass were left in mine and my party's food. When we attempted to wave our waitress down, she seemed to understand something had happened and reassured us, "I'll get him a new drink." A new drink was the least of my problems. I needed a towel. Thankfully a single towel was brought to us, and the waitress left it while she went to get me another drink, presumably with a bus boy on their way any minute to clean up the remnants of the exploded glass. The bus boy never came. As it appears to me, I, the patron soaked in slightly flat, watered down Dr. Pepper, dealing with the shock of being served an IED with slightly flat, watered down Dr. Pepper as the accelerant, was expected to clean the mess up. There I was, standing in the middle of the restaurant soaked with slightly flat, watered down Dr. Pepper waiting for solutions. Help was not on the way. The waitress brought me a new drink, but with myself and the booth still soaked there was nowhere to enjoy my slightly flat, watered down Dr. Pepper, so we asked to speak with the manager. When arriving on the scene of the exploding slightly flat, watered down Dr. Pepper, the manager seemed to explain what happened, "Looks like you were given a hot glass and it exploded." To which I responded, "Yes. It appears I was.". I explained to the manager that I was not comfortable eating food that possibly had some extra glass seasoning on it from my explosive slightly flat, watered down Dr. Pepper. He seemed to be confused as to what should happen next. He offered to remake the food, but with myself and the booth still soaked, there would be nowhere to enjoy them. So our bill was heavily discounted for the food that was ordered, and I left stickier and sadder than I entered. I, as a man of morals, living by the wise words of George Bush, cannot return to this establishment to, "Get fooled again." And no, human beings and glass shards cannot coexist peacefully. See attached for proof of the exploding glass. Review done. read more

BJ's Restaurant & Brewhouse - The Aftermath - American Near Me - Arlington, Texas

I recently visited with friends and we all thought our waiter was great (very honest and helpful). I ordered a poke bowl, or at least what I thought would be a poke bowl. It was really just the tuna sitting on a bed of wasabi guacamole. It was ok, just not what I was expecting. I ordered a mango sparkler soda and it was so good! Overall, the food was okay, but the experience was good. I'd visit again. read more

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I recently dined at BJ's and had what I can honestly say was the worst dining experience of my life. This wasn't a case of one or two minor mishaps, it was a complete failure at every level, from start to finish. Upon being seated by the hostess, my table sat unattended for a full 10 minutes. Multiple servers walked past us repeatedly, ignoring the fact that we had no drinks, no menus, and no acknowledgment. Finally, one server asked if we'd been helped yet, we hadn't. Once we were finally attended to, the problems continued. I ordered the Wagyu burger, medium rare, with the premium sweet potato fries upgrade. When our food arrived, my burger came with regular fries instead. Annoying, but in isolation, not a huge issue. The problem? It took our server, Thomas A., 5 minutes after the food arrived to check on us so that I could finally point out the error. Then, the replacement sweet potato fries took another 10 minutes to come out. Now, about that $20 "premium" burger: it wasn't cooked medium rare at all. Again, on its own, not catastrophic, but for a $20 burger at a restaurant that markets itself as premium, getting both the side and the cook level wrong is unacceptable. The final straw came when Thomas disappeared for nearly 20 minutes. My drink ran dry, and out of curiosity and wonder, I timed how long it would take for a refill. 12 minutes and 11 seconds. For an empty drink with ice cubes. When Thomas finally brought the check, he asked how everything was. I gave him honest, direct feedback about how unhappy I was. His response was nothing. No apology, no manager, no attempt to make it right. At any other restaurant, a server would have escalated the issue. Here? Absolutely nothing. This experience was a failure on every front: · Host staff -- no ownership of seating guests properly · Servers -- indifferent and inattentive · Kitchen -- wrong sides, incorrect cook temps · Management -- lacking in training and oversight BJ's charges premium prices for what is supposedly a premium experience, but delivers subpar service, mediocre food, and zero accountability. I could have gone anywhere else for half the cost and received better treatment. From now on, I will, and I strongly encourage others to do the same. Save your money. Save your time. Go somewhere that actually respects you as a customer. read more

BJ's Restaurant & Brewhouse - Wrong fries given - American Near Me - Arlington, Texas

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Here for a quick getaway and was excited that BJs would deliver to us at Texas Live! Ordered 6 Pizookies- 3 of which were cookies and cream and then 1 kids chocolate chunk. Instead of 3 cookies and cream, we received 2 C&C and 1 chocolate chunk... then, the kids pizookie came burned ... definitely not what you want to happen after waiting 40 minutes and giving a 25% tip on top of the delivery fee read more

BJ's Restaurant & Brewhouse - Missing our other Cookies 'N' Cream Pizookie - American Near Me - Arlington, Texas

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Celebrated my husband's birthday dinner. The chicken with sirloin, was dry/tough, but everything else good. Our server was pleasant and kept up with everyone's refills. [[HIGHLIGHT]]It wasn't crowded due to being midweek.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Good sports bars with lots of tvs.[[ENDHIGHLIGHT]] read more

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We frequent BJ's in Arlington often, but unfortunately, this visit was by far the worst experience we've had. My potstickers were overcooked, my husband's wings were dry and rubbery, and the fries came out cold. The food just completely missed the mark this time around. On a positive note, our waiter, Xavier, was very accommodating and understanding. He adjusted our check without hesitation, and we only ended up paying for our drinks, which we appreciated. He did mention they were short-staffed that day, and sadly, it really showed in the quality of our meal. Hopefully next time--if there is a next time--things will be back to the standard we're used to. read more

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After being seated waited 15 mins still and did not get greeted or got drinks even ordered

Don't make reservations they don't honor them I had to wait 30min for a reserved table.

Went out with the Wife for some food and drinks after work. Server was great and food was good. [[HIGHLIGHT]]Issue was when our food was brought out the owner of the dog pulled the blanket off the floor which the dog as laying on. And then shook it in the air. The dog didn't have leash, service jacket and was in the middle of main eating area. Plus, causing a trip hazard.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Ruined my night out with my Wife.[[ENDHIGHLIGHT]] read more

BJ's Restaurant & Brewhouse - A fuzzy unleashed Pomeranian dog on the floor - American Near Me - Arlington, Texas

Okay, if you haven't been into her BJ's before then, I encourage you to do so. You have to go at least once. What I like about BJ's is that you can have a sampling of all their craft beers, and of course all the appetizers that they provide. Went there on a Friday night with a bunch of people. After a big event, we all sat around in with multiple tables, and the staff was wonderful, they did a great job helping all of us, I think there was about 30 of us there. All we have were appetizers but the other times I've been at this establishment if we've had the ribs and they were good. But the main reason to going there is trying out their craft beers. Almost every time I've gone to BJ's the staff has been amazing. [[HIGHLIGHT]]Easy to find. Worth going. Lots of parking plenish seating.[[ENDHIGHLIGHT]] Would I recommen this place, absolutely read more

BJ's Restaurant & Brewhouse - BJ'S Whiskey Barrel Stout... - American Near Me - Arlington, Texas

Really good. We went with a party. They do default to 18% tips. I would have done 20%. Good service. The food was good. We got the deep dish pizza and a cookie. The rewards app gives you a free cookie the next day so if you have for-site you can go download the app and get your account set up the day before. read more

Beer was warm. Waitress was cold. Chicken in the parmigiana style with pasta was awful. The chicken was rubbery, maybe a few days old. Disgusting. Waitress did provide another brand of beer. Ok. I didn't get the beer I wanted because it was warm, didn't enjoy my meal because the chicken was disgusting. Service did not meet friendly standard. What the heck happened to this place??? read more

i only go on tuesdays to get pizookies, and each time they do not disappoint. the large pizookie comes with four flavors of your choice, topped with either vanilla or chocolate ice cream. most recent time i went, it was very crowded, with a wait of about 30 minutes for a party of 7. vanilla ice cream ran out but the waitress was accommodating and offered a bowl of chocolate ice cream on the side and gave us the cups of to-go vanilla ice creams. read more

BJ's Restaurant & Brewhouse - American Near Me - Arlington, Texas

I want to give a shout to Nichole, our server. She is truly amazing. She is the reason along with great food that we frequent BJ's Arlington. read more

Jacob at BJ's Restaurant & Brewhouse was amazing! He was very attentive, sharp, and stayed on top of everything the entire time. Our drinks stayed full, food came out smoothly, and he made the whole experience feel effortless. Great service! read more

I came to visit a friend for his birthday. Overall it was a very nice experience. I came in late but there wasn't an issue with the server and they were happy to take my order (just some fries and a soda) I had came in just in time for dessert which was very delicious. The main course was their viral Dubai Chocolate Pizookie, and two mini pizookies (a strawberry shortcake and a chocolate chunk pizookie) [[HIGHLIGHT]]The atmosphere was very clean and I was happy to be celebrating with my friend.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So if you're looking for a place to spend time with friends and family, this is a good spot.[[ENDHIGHLIGHT]] read more

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What started out as a bad visit turned into a better one because of the waitress that eventually showed up. We came in and was sat down quickly. Then we sat, and we sat. After about 10 minutes I got up and asked some one if anyone was coming. It was way to long to sit and not even get a drink order. We were not happy. I can't recall the waitress name, but she made up ground when she finally came around. She stayed on top of our drinks and the food came quickly. Wife had the Kick'n Chicken, and it was really good. The menu makes it appear as tho the slaw on the sandwich is spicy, tho it is not. The sauces they add are the spicy parts to the meal. I had the guacamole bacon burger and it was good as always. Was made a little pink inside which was great. [[HIGHLIGHT]]The store was clean and well kept. Bathrooms were clean[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]It wasn't very busy for lunch today, tho busier than other locations I've been to for lunch.[[ENDHIGHLIGHT]] read more

The food was good and our waitress did a wonderful job. We did not have to wait long and [[HIGHLIGHT]]enjoyed the atmosphere[[ENDHIGHLIGHT]]. The roasted vegetables were some of the best I ever had..... read more

BJ's Restaurant & Brewhouse - Seating area inside of restaurant... - American Near Me - Arlington, Texas

Enlightened Asian Chicken Salad+iced tea I have only been to BJs at another location once. I chose not to go back . Today a business associate chose this location as a meeting place. I arrived at 11:30 before the lunch rush. A lot of people were showing up alone for meetings so,I guess this is popular for that. I see why. Super convenient location right of the freeway in Arlington 1/2 way between Dallas and Ft Worth. Without going into a lot of detail,I'm sure this is a rubber stamp of all other BJ locations. Big ,menu,open dining area,big bar friendly staff . Now the food. I had the Enlightened Asian Chicken Salad which was good. However,it didn't rise to the level of $17.50. So,as a convenient meeting place with easy and varied lunch options,yes. Otherwise I'm not sure it fits my expectations. read more

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Not bad during lunchtime on a Thursday afternoon. They offer $12 lunch specials which weren't bad. The food was good, we both had the unlimited soup & salad combo. I was pleased that the soup (came chowder) came out hot! The portion of salad (caeser) was a pretty good size. For an appetizer we had the cous cous mac n cheese balls, surprisingly this didn't come out as warm/hot as expected but we still enjoyed it. S'mores pizookie, yes, get this. Perfectly on the marshmallows, what a treat! There was an issue with the table next to us, from my own observation since we arrived they had just been complaining in general, super needy & seemed to be in a bad mood... probably taking it out on the staff. We had the same waitress, she was doing a fine job... it just seemed like they wanted things for free. They even complained about how far they drove (no one made you go there) & one of them said it was because she was black, which the manager (who came over promptly at the start of the whole ordeal) stated that he too was black (also obvious), & he handled the situation with much professionalism... as did the waitress. The entire staff we had no issue with, hostess included. Atmosphere gets docked a bit, menus were sticky, bathroom was meh. Some concerns about upkeep when it wasn't too busy. Also, at the end of the meal it's like the AC stopped working properly, it got pretty warm. Paying by QR code on the receipt was convenient though! read more

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[[HIGHLIGHT]]Place has gone down hill.[[ENDHIGHLIGHT]] Seems if you're not a POC your service is bad (and we're Hispanic). We waited about 12/13 min just to see our waiter. Our apps came before drinks. Overall the meals were fine though my salad used to be larger. Would skip this location next time. read more

Extremely Disappointing. Their food is made of food packets from the grocery store. You can genuinely buy these ingredients yourself from a ready-made packet! Food portions are TINY & EXPENSIVE. Service was extremely slow and my food came out cold. DO NOT go here! These are school lunch meals in disguise! read more

I fell in love with BJ's in Houston many moons ago, back when a location popped up directly across the street from my job. It quickly became the go-to spot for lunches that stretched a little too long and happy hours that started right on time. It held a special place in my little food loving heart....until recently. My family of nine stopped in expecting a quick, casual meal. "Quick" turned out to be wildly optimistic. We waited about 10 minutes to be seated--fair enough, considering our party size and lack of a reservation. Unfortunately, that was the smoothest part of the evening. Once seated, nearly an hour passed before food began to arrive--and even then, it came out in waves. Two or three plates at a time, followed by ten-minute gaps before the next round appeared. By the time the final plates landed, the first diners were long finished. The food itself was actually pretty decent, which made the pacing all the more frustrating. Then came the wait for the beloved pizookies. Another pause. And when dessert finally arrived, our dinner plates were still crowding the table. While I don't expect fine-dining formality at BJ's, clearing plates before dessert--especially with limited table space--feels like Restaurant 101. When I asked for the table to be cleared, only my plate was removed; the rest were left behind. Our server was... cordial. Efficient, yes. Warm or welcoming? Not even close. She offered helpful insight when taking orders, but over the course of two hours, not a single smile made an appearance. Worse, whenever we needed her, she seemed to vanish. Meanwhile, we couldn't help but notice other servers actively checking in, engaging with, and attending to the tables around us. I'm not sure why the service missed the mark so badly, but the overall experience was deflating. The whole experience just ended up feeling like a letdown. Service pro tip: People may forget what you said or even what they ate--but they'll always remember how you made them feel. read more

Leslie the training waitress is ABSOLUTELY great. She had us laughing And got out orders perfect!! All while training another staff member. She juggled several table and keep us happy and satisfied! She is definitely an asset to BJ"s RJ the manager made sure he stopped by also!! Great team in Arlington read more

Awesome food and fast service, I've experienced a few different BJ's and this one did not disappoint either. [[HIGHLIGHT]]Now the ambiance was not there as the game was on so it was loud.[[ENDHIGHLIGHT]] However the food was great. read more

BJ's Restaurant & Brewhouse - American Near Me - Arlington, Texas

The German beer dinner was an absolute blast! We enjoyed everything about it! Every time we attend, we are thoroughly impressed and satisfied! read more

BJ's Restaurant & Brewhouse - Sheryl and Rickie enjoying the German beer dinner! - American Near Me - Arlington, Texas

I visited about two weeks ago on a Tuesday night with a group of eight for the $5 pizookie special, and the experience has stuck with me, in a way I wish it hadn't. I'm not usually someone who complains; I work in the food industry myself, so I understand how hectic service can be. Still, what happened that night felt avoidable and disappointing. We were seated and waited nearly 15 minutes before anyone approached our table. When our server, Carlos, finally came by to take drink orders, he seemed impatient as we went around the table. We mentioned we were ready to order, and before anyone said a word, he cut in with, "You're here for pizookies." One off moment is understandable, so my friends and I didn't think anything of it, but his attitude didn't improve from there. After dropping off waters, he immediately walked off and over to another table and was noticeably warm and joking with their family and children, very different from the blunt, detached service we received. Most of us had come specifically for the Spookie Pizookie, and more than half the table ordered it. When the desserts arrived, Carlos slid a cookies & cream pizookie in front of each person who ordered the Spookie. He walked off immediately, giving us no chance to ask about the change. It took another 5-10 minutes to flag him down, and when we explained the issue, he sighed and told us they were out of the orange-dyed vanilla ice cream and that "it's basically the same thing." The whole reason we were there was for the limited-edition hard chocolate drizzle and presentation with the ice cream overall, which is something a quick explanation beforehand would have easily cleared up. Throughout the meal, he didn't check on us once. Friends who had finished their drinks had to ask other servers for refills. Our attempts of flagging him down were useless. It's not like there was a group of 8 standing at their corner booth table visibly confused looking for their server! When it came time to pay, he was again visibly impatient and didn't even leave us a pen to sign our checks. After card payments were taken, he walked off, and we eventually had to get up and find a pen ourselves. I love this franchise, and pizookies have always been a fun pick-me-up. That's why this visit was so disappointing. It takes a lot for me to write a negative review, but the service we received from Carlos that night truly fell short of what experiences I've had in the past. read more

Our server Desiree (not sure if I spelled it correctly) was absolutely AWESOME!!!! We had a birthday celebration for my daughter and a group of her friends. Desiree was on top of things. She checked on us often, gave menu suggestions, etc. I always have a pleasant experience at this location, but Desiree, by far, was the best ! read more

Went in just to order dessert (party of 2), after getting sat and not being helped for 10 minutes a manager finally asked if we had been helped and took our order. Our server did not stop by once, we waited for about 30 minutes after getting our dessert and just simply wanted to pay. Our server proceeded to ignore us and not help us. After finally getting a manager she wanted to help, we said we were happy to just speak with a manager and she got an attitude and said "well I am your table server". I will say management was helpful, just make sure your servers are trained and capable of handling bigger parties and smaller tables at once. read more

[[HIGHLIGHT]]Sat in the bar area and had a great experience, last night![[ENDHIGHLIGHT]]Our waiter was one of the best we've ever had! Wedge salad, wings and prickly pear lemonade were great but can't beat the service!! read more

BJ's Restaurant & Brewhouse - American Near Me - Arlington, Texas

Order the kids pasta and added a meatball, my side was broccoli..with a hot fudge sunday pookzie. The broccoli had no flavor at all... and as far as the hot fudge sunday, no cherry, no hot fudge.. No napkins no spoon. read more

BJ's Restaurant & Brewhouse - What you see is what I got - American Near Me - Arlington, Texas

We recently ate at BJ's in Arlington and had a fantastic server. Allen was very attentive, helpful with recommendations and questions about the menu, and knowledgeable about the food. He was extremely pleasant, courteous, and happy to engage with us. We will ask for him when we go back. read more

Tristin was our waitress. She was very knowledgeable about her job and the menu items. She kept our glasses filled with drinks. She was upbeat and she is one of the best waitresses I've encountered lately. Before we left, we told her that she's very good at her job and appreciated her today. We called the manager over as well and let him know that the service was great. We are so quick to complain, but we did the opposite and we told how great Tristin was. Awesome!!! read more

BJ's Restaurant & Brewhouse - Dubai Chocolate Pizookie - American Near Me - Arlington, Texas

Took 1 hour to get our food and it was cold. I did not get any refunds whatsoever and it was not even busy. Worst service ever. read more

The staff at the bar yesterday (Sunday) was excellent!!! I came here about 5:30pm yesterday and sat at the bar. The bartender was very friendly and efficient. I got my food and drinks all very fast. I had a mini BJs favorite and a mini chocolate chunk pizookie. Everything came out quickly and the food was great! Not trying to call out any of the other locations, but the BJs in Addison (where I live) leaves a lot to be desired compared to this location. Ijs Even the server that brought out my pizza, brought fresh grated parmasan cheese for me and was very friendly! I paid my bill and was preparing to leave but ran into some cousins while on my way out and decided to go back to the bar with them for another drink. The bar staff were all very friendly towards us and continued to give us excellent service! I was impressed! read more

BJ's Restaurant & Brewhouse - Mini pazookie - American Near Me - Arlington, Texas

Went for a company function with a group of 14. [[HIGHLIGHT]]The restaurant was nice and clean[[ENDHIGHLIGHT]], our server was attentive but yet calm, and my Brewhouse Philly sandwich was very good. I will be back. read more

BJ's Restaurant & Brewhouse - Brewhouse Philly with onion rings. - American Near Me - Arlington, Texas

Went in around 1, with my mother and children. Food was good and didnt have to wait long at all. Had such a great service and an amazing server from Anh T. Very consistent with checking on us, communication and just a wonderful lady in all ! I havent had great service like this in such a long time. 10/10 would recommend others and coming back soon myself ! read more

BJ's Restaurant & Brewhouse - Ice cream to go - American Near Me - Arlington, Texas

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Customer service at this location is piss poor. It started with the to go server telling me I didn't place my order when I had the receipt in my hand, just for them to say that they lost my order, then after waiting for 29 minutes for a pizookie and 2 drinks she brings the order out to the car with half full drinks and a portion of the pizookie order missing. I'm not sure how this was so complicated and why service was so bad but wow how frustrating for such a simple order . read more

First time at BJ's restaurant I can't tell you how impressed I was with the manager, Jamie He went out of his way and service was incredible He made a lifetime customer read more