Eating at this location is hit or miss when it comes to customer service. The last couple of visits have not been good at all; So much so that my family and I got up and walked out on one occasion. No one would even recognize we were sitting at a table. Their food is very good, no question. I was reading some of the reviews and noticed that a few other "elite" reviewers gave this location glowing recommendations. So maybe I'm just catching them when they're not on their A-game. That's why we decided to give them one last attempt to redeem themselves. They did. We had a waitress that provided outstanding service. I was very impressed. She made sure our glasses were always full, brought us fresh bread promptly when asked and made sure we were happy with our food before she walked away. From the time we sat down till we left, she was very attentive. I haven't given up on them yet. All this to say, if you want great good, this location in Arlington will provide it, but rather you will get good service or not, is strictly a coin toss. read more

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Server informed me he was just hiding his time serving me, until a huge party of 45 corporate people were scheduled to arrive. He rushed me, bringing my check out halfway through my meal. If I'd wanted to order a dessert, I wasn't given the chance. He brought out my appetizer and main course at the same time. So by the time I got to eat my main course, everything was cold. I've been here several times, and it's been a long time since I've had service this unprofessional. This young man needs to learn to focus on his current customer, not the potential ones arriving later. It was made abundantly clear to me, that I wasn't truly important to him, as a customer. The food was good, despite it being cold. But my entire experience was ruined by extremely rookie service. read more

Im always down to come to Cotton Patch, classic foods, taste like mamas kitchen, service with a smile and great hospitality! Ambience gives upscale country kitchen ! read more

This is probably the best Cotton Patch restaurant I've ever been to! Our server (Dustin) was very nice and patient with our large party. We got our food out in a timely manner and it was piping hot. Everyone left satisfied. read more

I met my friend at the Cotton Patch, we split a fried green tomatoes, with lots of tasty ranch. And then I had a chicken fried steak with fried okra, and more delicious gravy, and my friend had the meatloaf with a large salad. Probably a better choice, but mine was super tasty... And large iced tea and she had a margarita. We had a great time visiting and we had an amazing server name Alyssa. She was fun and very attentive and made sure everything was well stocked. As always, it's such a nice place to visit because it's got such a casually laid-back atmosphere. It was super yummy and will definitely be back. read more

I ordered the chicken fried steak meal with mashed potatoes, corn, and rolls. Everything was delicious except for the mashed potatoes. I could tell they were homemade however they were very starchy and chunky. The steak and gravy were flavorful, and the corn just needed a little help with salt/pepper. I had a pretty good experience and looking forward to trying another dish. read more

Food was not hot at all! Not tasty at all! Doubt I will ever return. Service was great! read more

We didn't receive the gravy for the mashed potatoes that comes with the chicken fried chicken. I need my husband to get the gravy. And look at the chicken fried chicken.... Totally different from what a chicken fried chicken looks. I included the pic of what chicken fried chicken looks. Not 2 separate boneless chicken that was fried. read more

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Unfortunately this restaurant has an incredible problem with delivery orders I ordered food over an hour ago and the delivery person has been waiting for over 30 minutes, still no movement. Contacted the delivery company and all they can do is cancel the order. Thanks Cotton Patch. read more

I like this place for Sunday Dinner it's nice and clean and always enjoy interfacing with the to go associates everyone is so pleasant and the food is really good as well. My go to is the turkey and dressing with mash potatoes and green beans. read more

Almost a year later and it's still pretty underwhelming. Clean, quiet ambiance. Good lighting levels, etc. Service was prompt and pleasant! Our water was very attentive. As a vegetarian I enjoyed their sides plate! Menu had many options even for me! I will say the cornbread appetizer was raw and soupy in the middle and the butter sauce they use is overwhelmingly disgusting. read more

Cotton Patch Cafe - American Near Me - Arlington, Texas

It's absolutely ridiculous that I called to confirm my order and it was STILL wrong. The young lady did not give me her name it was a to-go worker on 1/3/25 at around 8:30ish I asked for fried chicken tenders (door dash didn't let me specify on kids item) and BBQ sauce WITH GRAVY. We got grilled chicken and NO gravy. EVERYTHING was cold as heck AND had NO flavor. Complete waste of my money. Never again. read more

Cotton Patch Cafe - Wrong order,no gravy even though it's featured in EVERY picture I deserve at Least a partial refund for this. - American Near Me - Arlington, Texas

First time here - chicken fried steak, mashed potatoes, mac n cheese and dr pepper chocolate sheet cake - all were really good. Steak really crispy and tender - everything else tasty. read more

We eat here fairly often and love the food. We always have a good experience until last night. We were seated by the hostess, and she did not give us any silverware. We waited for quite a while until our server Kelly came to take our drink order. Since we waited so long, we all decided to go ahead and order our food. She brought our drinks and rolls but no silverware. We told her we needed silverware. We waited and waited and she came to take the order at the booth next to ours. My husband had already stood up to go get our silverware, so he told her again that we needed some. She hesitated like she was going to take the order instead but decided she would go get the silverware. By this time, our rolls were ice cold. I ordered chicken fried chicken the small portion. It was very small and looked like it was around three bites. I asked Kelly if she could bring us some hot rolls since ours were cold. We waited and waited. When she finally came back to our table, she said it would be a little while before the rolls were done. At the end of our meal, I asked where our rolls were and she had the expression on her face that she had forgotten. She finally brought the rolls and then we waited and waited for her to bring the check. From our observation, she only had two tables to serve, ours and the booth next to ours. We arrived first before the people next to us. Not sure if she is new and not used to being a server, but she needs some kind of training. She never refilled our drinks and she got my husband's drink order wrong. He ordered an Arnold Palmer with unsweet tea and brought him half sweet and half unsweet tea. I really did not even want to leave a tip, and I never have that attitude with a server. We left a tip but, in my opinion, she did not earn it. Tips: To insure prompt service and we did not get that. read more

Maybe a piece of meat that fits the bread, maybe some kind of sauce, maybe a few more mushrooms, maybe a piece of cheese that you can see read more

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I brought a group of person (seven in all) to eat at the Arlington TX Cotton Patch Cafe. 5 adults and 2 kids. The waitress, Deja (yes, as in Vu), performed excellently well. She kept our drinks fresh, asked if we needed anything often enough without intruding or interfering with our eating experience. We were all happy with Deja's service and want to compliment first, Deja herself, the local restaurant, and the company as well. Thank you, Deja, and Cotton Patch for an excellent experience. Oh, and we enjoyed the food too. read more

The food and the service was great the ambiance is an awesome place for a place to go to after church on sundays

I am sure they make enough money to repair their tables. My family and I went here for dinner and was placed at a booth and the table nearly fall off. We moved to a near by top and that table was worse than the booth. My family and I was table hoping looking for a table that would not fall over. This location was given 3 stars because of the waiter Sheldon who deserves 5 stars. JOB WELL DONE SHELDON!!! Cotton Patch get maintenance in there and repair whatever need to be repaired I am sure y'all make enough money for a few screws read more

My wife and I went to Cotton Patch in Grapevine today. Our lunch was very good. We also ordweed 2 meals to go. Both meals had a loaded baked potato. Neither potato had anything extra. The rolls were burned on the bottom. We will not order anything to go anymore. read more

Service was ok. The kitchen staff as sneezing and you could hear it in the dinning room. That's why I gave it a 2

Sweet potato was hard, I felt disrespected and excluded by the way she treated me! Black lady walk set at bar places order and 15 minutes later white man walked in set at bar and place order a few minutes later he's eating and I'm still waiting, I didn't saying anything but was tempted to walk get up and walk out. Instead I chilled just to see how much longer few minutes later my plate arrives. I was very upset but continued to keep my composure and remained elegant. The waitress would ask the gentleman if he needed anything but didn't ask me the first time until the second time she checked on him. Finally ticket time i pay the bill and she took what felt like hours but probably 15 minutes to which was still too long to bring my change back! Some people don't know or don't care about how they make others feel directly or indirectly when it comes to customers service but Once they become aware of your behavior it's up to them to change it or continue being the person that most people don't want to be around! read more

Cotton Patch Cafe - Blackened Tilapia Bacon Green Beans, Baked Sweet Potato - American Near Me - Arlington, Texas

Cotton Patch consistently has quality food and service. My favorite item is their steak fingers. Just as good as their regular chicken fried steak but the portion almost seems bigger. The garlic mashed potatoes are amazing too. I need to try some of their other options! read more

Cotton Patch Cafe - Lunch portion chicken fried steak - American Near Me - Arlington, Texas

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Kylee was our server tonight at the Watauga location on Denton highway. She was efficient, kind and attentive. We really appreciated how well she took care of us. Food was great and service was excellent! read more

Great service tonight from Manager and staff. I messed up my online order and the manager on duty tonight I don't remember his name but he fixed it for me with no problem and I really appreciate the great customer service and the food was great also. read more

We had the best experience here! Our waitress Harley was on the ball with our drinks and food and she was very helpful with our questions about the menu. The food was excellent. I wholly recommend the fried mushrooms as an appetizer and the fried fish and shrimp dinner. We will be back the next time we're in Arlington! read more

Cotton Patch Cafe - Fried fish and shrimp - American Near Me - Arlington, Texas

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Cotton patch is a great place for comfort food! They have the best rolls and they bring out fresh hot rolls before your meal. I love the center cut pork chops and cinnamon apples.. it's one of the only places I get pork chops . I also had a side salad that was refreshing. They have many options and it's a great place for the whole family.. the atmosphere is laid back and casual and the servers are very friendly and work hard !! read more

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Are several never made it to my table.. what look like all was hanging around doing nothing.. look like one person was work that night..

After being forced to come out for dinner due to our power being out, Kayla made our experience super enjoyable. She was attentive, sweet, and kind enough to wish our power to come back on soon. The food was excellent. I ordered the lemon salmon with the add-on of grilled shrimp (duh), and my boyfriend ordered the Monday special of country fried steak. We also had the fried green tomatoes as an appetizer, which is a must anytime we come here. I highly recommend and ask for Kayla! read more

Although our waitress at the Arlington, Texas location was so wonderful, this visit was not good. The food was horrible and tasted old, and the other staff literally swept the carpet while we sat and ate. Yes, this is against all Board of Health laws and they should know it. We asked the waitress to ask the girl to use common sense and stop sweeping trash and dust around all the customers and she did. But another girl went to the other side of the restaurant and started sweeping as if they really didn't know it was against state and national policy to do so. Luckily the overpriced food was already gross and I didn't wan to finish it. I reckon they'll be getting a visit from a "secret shopper" soon. read more

Love this place. We found it two years ago near our hotel when we were looking for a spot to eat after we got into town. Came back to give it another try on this visit. The Chicken Fried Steak is the way to go! Fried pickles are awesome also! Staff here is super friendly and I also believe they are open for Thanksgiving dinner if you are looking for a place to go so you don't have to cook. Very family friendly setting. read more

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The service and food were real good no complaints about anything. Our waitress was very nice and made sure we got everything we needed...

I'm not a person who complains but this has gotten out of hand . I've had a terrible experience with a tall Hispanic long haired man about 12 times now who works at the pick up desk and today was the worst . He's always rude has no customer service skills for someone picking up their food . I've seen him be rude to door dash drivers and an all around a-hole to anyone who comes in . How is he still working here ? I live right by this location and I have to drive to the Mansfield one for cotton patch now just to avoid him . You lost a weekly customer until he is fired . Or train him to treat people better . To anyone who wants to pick up food here avoid it. You'll have a terrible experience . He literally acts like he's hungover and hates being there and works more than anyone . Management must be a joke here or turn a blind eye . Please improve customer service at pickup desk . read more

Down home southern cooking. A local chain started in the DFW area. I had their tilapia early bird special. Two nice sized pieces of fish. Cooked perfectly on a bed of rice. Comes with one side I had the broccoli (excellent). Wife had meatloaf. Comes with two sides. Very good. So hot good food. Friendly staff. It's a 4. read more

Cotton Patch Cafe - Meatloaf - American Near Me - Arlington, Texas

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We went in about June/July. The tables and dining area were clean, so Kudos on that. However, the food was terrible! I found a hair in the sauce they gave me, my food was room temperature, my MIL's fish was bland and nearly burnt, my husbands fish was almost cold. The only good thing about this experience besides the place being clean was our waitress (I dont remember her name) was incredibly nice and sweet. Do better Cotton Patch!! We usually never have a problem but this time it makes none of us want to come back to give them another chance! read more

Great family dinner place! Camryn was our waitress and she did awesome! My 6yr old daughter loved her service and she's pretty picky! Lol Everything was delicious! We have officially marked this as our favorite family dinner night place! I had the Chicken Alfredo with a loaded baked potato and a Cesar Salad Ask for Camryn she's the best!! read more

Cotton Patch Cafe - Chicken Alfredo Pasta, Loaded Baked Potato and a Caesar Salad - American Near Me - Arlington, Texas

The food here is always made from scratch and tastes excellent. The service today from Sheldon was Outstanding !!! He is really a great server - from menu suggestions to tea refills to desert recommendations - he was absolutely on his game today. Thank You Sheldon !! read more

We had the best waitor tonight. His name is Kendal. Best server ever. So proud to have met him. He's a keeper for Cotton Patch. Very nice too. read more

Myself and 8 other church members celebrated our pastors birthday at the Arlington Cotton Patch. This was my first time visiting a Cotton Patch and I was impressed with the wait staff there. They were friendly, welcoming and very professional. The food was outstanding. Try the fried mushrooms appetizer...yummm! read more

Service was awful, had to ask for water and more fish for all you can eat. Took 15 min to get second order of fish, by then you are no longer wanting it. That is probably the plan. The fish and fries were greasy and not the best catfish I have ever had. We have been there before for the chicken fried steak which was always good, but don't waste Friday night for this fish dinner. Waitress was awful, had to ask for napkins and water. Did not check back with us anytime during the meal, other waitresses did, but not Kayla. read more

We went on a Monday and both of us ordered the Chicken-fried chicken all day special. We were there when it wasn't busy, between 3:30 and 4:30 pm. Service was great, we got our beverages and rolls right away. Our food came to the table shortly after. The food was tasty, but a little too much pepper for my taste. The serving of chicken was large, but the rolls were smaller and the sides serving were smaller than usual. We did ask for more rolls and got them. Overall, we enjoyed our experience. read more