I have been seen at Moore Springfield since 1996 for low vision, Glaucoma and every other eye…read morecondition possible. I had excellent experiences with Dr Brilliant (now retired) and Dr. Nancy Crawford (Glaucoma). I did see several different Drs for Narrow Angle Glaucoma, Endophthalmitis, Retina issues, Uveitis, Scleritis, RoP, Macular Degeneration, etc. I followed my last Retina Dr. to her new system. The wait time at all eye Drs is long. I have never had an extreme wait time. My sadness was the repeated turnover in Drs for my retina and uveitis conditions. The front desk in Springfield could use some customer service training.

Terrible "doctors" that rush you on your "consultations". Billing is rude and incorrect --- the…read morestaffing is unprofessional in the office. Stay away -- I gave this practice a few chances and it got worse year after year. Front desk has always been patient and kind, though!

This review has nothing to do with the doctors affiliated with this office as they are amazing and…read moreprofessional. What is not professional is the middle aged receptionist at the front desk. I was waiting for someone I accompanied to an appointment and overheard nothing but complaining from her to other staff members. I can blatantly tell that this person is a problem child as the other staff member kept telling her things like just ignore it, don't push an issue that's non existent etc. To top it off she said out loud she has a cold coming on and did not have her face properly covered with her mask at certain points. She also did not correct a patient that did not have their mask on correctly. This gentleman walked in and boldly stated what a joke it was that he had to wear that thing (mask). There was a patient that was pregnant in the waiting room. I would think that they would hold the people that greet their patients held to a higher standard.

Every time I go to this office it is a nice warm feeling Dr ronski and his staff are absolutely…read morephenomenal I've had my laser eye surgery done 20 years ago and it's still great and he still greets me like the first day my mother had her cataracts down there and now I have my father having his cataracts down there always a warm welcome always a warm goodbye staff is very helpful on the phone and in person

Excellent selection of frames and service. 3rd generation family owned and operated business. I…read morehave been getting my glasses from Springfield Opticians since I was in grade school... along time ago! Choose a local business for all purhases instead of a national chain.

3 rd time ive been in for safety glasses supplied by my company. All 3 times theyve been wrong and…read morethe ladies in the office seem to really have no want to make things right..not in any sort of speedy fashion anyway. I MUST wear safety glasses at work. Inside and out side and my prescription HAS NOT WORKED. I just went back to try and correct my 3rd pair today and was told I need to bring in my old pair:/ because they dont have on file what my last years scrip was. GET IT TOGETHER! You dont have my last years eye scrip?!?. Needless to say. Ill be choosing an optometrist thats a few miles further to see if they do a better job. Strike 3 your out!

Found this doctor on my insurance website and they were taking new patients with same day…read moreappointments. Made an appt for 130, arrived at 115 and was finally taken to a room at 217. Doctor came in about 10 mins later for a 8 min consult. Office is old, the artwork is old and the people in the waiting room are old. Long story short, pretty good Doctor but expect to wait. Same story with my follow up visit. Waited in the waiting room for over an hour. Janice at the front desk is very nice and efficient.

Spoke with the receptionist and she was very rude. I wasn't able to find out who she was but doctor…read moreaside, their interaction with the customers have to be a lot better. This is partly why I think there are long waits.

Having cataracts in both eyes, my in-laws highly recommended Dr. Bedrossian. From my initial…read moreconsultation to the procedures, he was very personable and knowledgeable. His staff was friendly and accommodating. Two years later, my eyesight is still better than 20/20. The office visits tend to be a little longer than usual. This is a minor inconvenience if you prefer a thorough eye examination.

Expect a very long visit, at least three hours. The office is very disorganized. Elderly Patient…read morehad an hour wait just to get in to see the doctor, an hour and a half later, out to wait for dilation, 45 minutes later, inside to wait again. Told to come back in two months even though every thing was fine. Won't be back again.

I previously wrote a review of VIVID in 2019, which was nothing but positive. I have now deleted…read morethat review and can say that this place is f'ing HORRIBLE. My most recent appointment at Vivid was on April 11th, 2023. It was for 3:00 pm. I was not taken back for my exam until after 3:45 pm. My husband's most recent appointment was on May 30th, when he needed an eyeglass exam and contact fitting. He also ended up waiting over 40+ minutes to be seen for his appointment. The doctor did the eyeglass exam but did not have the "brand" of contacts in stock to do his contact fitting, so he was told that they would order the contacts and finish the exam at a later date. He was told NOT TO FILL HIS EYEGLASS PRESCRIPTION until the contact fitting was complete, as it would possibly need to be adjusted further. So we paid, out of pocket, for an eye exam and prescription, that he could not use yet. On June 8th at 1:39 pm my husband called Vivid to ask whether the contacts had come in. He was told that brand was "on backorder" and could take up to 4 weeks. On June 26th at 4:30 pm my husband called Vivid again and did not receive a response. Cool. On June 30th at 10:16 am my husband called Vivid and was told to keep waiting - contacts still not on-site. (It's been a month now...) Cool, again. On July 17th at 5:02 pm my husband called and asked to talk to the doctor about options for different contact brands, as the waiting was absurd. We were told she'd call him back "before 6 pm" that day. She did not. On July 18th at 5:25 pm he again called Vivid and was told "yes, I see in your notes that you've been calling. I'll tell the doctor to call you back today." NO CALL BACK. On July 20th at 1:40 my husband called, again, and was sent to a voicemail saying it was outside of business hours and to leave a message. He did. On July 20th at 3:00 pm I called Vivid personally and was also sent to a voicemail saying it was outside business hours. I left a message, but again, it was not outside of business hours. On July 21st the doctor FINALLY called my husband back, saying she could see him the following Sunday for his contact fitting. Did she apologize for the nearly two-month wait? Did she apologize for all of the calls we placed and didn't receive a call back from? No, not once. On the day of my husband's appointment (today), she did not apologize for the runaround, yet again. I do not know how it is OK to keep a client who is paying completely out-of-pocket waiting nearly two months, and not calling them back once out of the how many times we called. The lack of communication and customer service at this place is beyond laughable. I'll be taking my business somewhere else, and so will my husband. I could spit with rage after dealing with them over this crap.

Last year I was in the market for new glasses. I wanted to make sure that there were no changes to…read moremy vision, so I made an appointment to see the optometrist. The appointment was very easy to make. The first appointment, I checked their website to see which VIVID Eyecare location was closest to me and I was able to make my appointment. When I arrived for my FIRST appointment, the wait was not long at all. I answered a few questions regarding COVID and a questionnaire regarding my health and insurance. At the time, I had NO insurance, so I would be paying out of pocket. The first portion of the exam, was going into the room (which was dark for obvious reasons) and sitting at the different machines to check the inside of my eyes. Afterwards, I sat in the waiting area to see the optometrist. Seeing the optometrist, she asked me questions about my health, such as whether or not my diabetes was under control and any medications I might. She was VERY NICE and easy to talk with. It took a few minutes and I had my new readings for glasses. Once I returned home, I had an email waiting for me with my next appointment ALREADY scheduled. THIS YEAR, I popped into my scheduled appointment. Very short wait to be examined. Updated the optometrist on diabetic medication and updated the readings for new eyeglass prescription. I paid out of pocket and it was only $140. And just like last year, I had an email waiting in my inbox with my scheduled appointment for 2023. I would recommend this location! Also it is inside of LensCrafter, so you can come out with your prescription and purchase eyeglasses right there.

Great place! The staff is very friendly, knowledgeable and make you feel comfortable when speaking…read moreto you.

The doctor and staff are extremely helpful, kind and professional. Dr Cohn took his time with me…read moremaking sure I was taken care of. He corrected the wrong prescription I had been using for 10 years from my previous eye doctor. The difference in prescription is huge and extremely helpful. The staff was so kind in helping me choose my glasses and when working with my insurance provider. I will recommend going to this practice to everyone in the area. If I could give more than 5 out of 5 stars I would for sure!

This was the best experience I've had in a long time. From the moment I walked in the door this…read moreplace and the employees are so warm and welcoming. The receptionist was kind and professional and answered all my questions then the tech was great and very good with my questions. Then Dr.Vigdal was the best eye dr. I've seen in years. She took her time with me and was down to earth. Then I seen Patrick he explained everything about my insurance and what they covered and helped me pick out a great pair of glasses. This will be my new eye dr for life. Thanks all for the lovely experience.

I had a wonderful experience at my first appointment today. What is usually a dreaded experience…read morewas very easy and pleasant. The appointment didn't take too long.

Dr Puzio was very engaging and put me immediately at ease. He was very thorough in his…read moreexamination. In fact, he discovered a long standing problem I've been accepting most of my life. Every eye doctor I've visited had not identified the issue as he did. His questioning and subsequent testing confirmed I had double vision. And for the first time my lens prescription included correction for this limitation. The day I received my new lenses was amazing. I could see for the first time without having to adjust my glasses for the double vision. I would highly recommend him if you are looking for a competent and compassionate eye care provider.

Dr. Puzio is great at what he does. He makes your appointment fast , thorough and convenient. He…read moreworks with your schedule and will accommodate you in an emergency. He is caring, friendly ,knowledgeable ,thoughtful and kind.