I previously wrote a review of VIVID in 2019, which was nothing but positive. I have now deleted that review and can say that this place is f'ing HORRIBLE. My most recent appointment at Vivid was on April 11th, 2023. It was for 3:00 pm. I was not taken back for my exam until after 3:45 pm. My husband's most recent appointment was on May 30th, when he needed an eyeglass exam and contact fitting. He also ended up waiting over 40+ minutes to be seen for his appointment. The doctor did the eyeglass exam but did not have the "brand" of contacts in stock to do his contact fitting, so he was told that they would order the contacts and finish the exam at a later date. He was told NOT TO FILL HIS EYEGLASS PRESCRIPTION until the contact fitting was complete, as it would possibly need to be adjusted further. So we paid, out of pocket, for an eye exam and prescription, that he could not use yet. On June 8th at 1:39 pm my husband called Vivid to ask whether the contacts had come in. He was told that brand was "on backorder" and could take up to 4 weeks. On June 26th at 4:30 pm my husband called Vivid again and did not receive a response. Cool. On June 30th at 10:16 am my husband called Vivid and was told to keep waiting - contacts still not on-site. (It's been a month now...) Cool, again. On July 17th at 5:02 pm my husband called and asked to talk to the doctor about options for different contact brands, as the waiting was absurd. We were told she'd call him back "before 6 pm" that day. She did not. On July 18th at 5:25 pm he again called Vivid and was told "yes, I see in your notes that you've been calling. I'll tell the doctor to call you back today." NO CALL BACK. On July 20th at 1:40 my husband called, again, and was sent to a voicemail saying it was outside of business hours and to leave a message. He did. On July 20th at 3:00 pm I called Vivid personally and was also sent to a voicemail saying it was outside business hours. I left a message, but again, it was not outside of business hours. On July 21st the doctor FINALLY called my husband back, saying she could see him the following Sunday for his contact fitting. Did she apologize for the nearly two-month wait? Did she apologize for all of the calls we placed and didn't receive a call back from? No, not once. On the day of my husband's appointment (today), she did not apologize for the runaround, yet again. I do not know how it is OK to keep a client who is paying completely out-of-pocket waiting nearly two months, and not calling them back once out of the how many times we called. The lack of communication and customer service at this place is beyond laughable. I'll be taking my business somewhere else, and so will my husband. I could spit with rage after dealing with them over this crap. read more

Last year I was in the market for new glasses. I wanted to make sure that there were no changes to my vision, so I made an appointment to see the optometrist. The appointment was very easy to make. The first appointment, I checked their website to see which VIVID Eyecare location was closest to me and I was able to make my appointment. When I arrived for my FIRST appointment, the wait was not long at all. I answered a few questions regarding COVID and a questionnaire regarding my health and insurance. At the time, I had NO insurance, so I would be paying out of pocket. The first portion of the exam, was going into the room (which was dark for obvious reasons) and sitting at the different machines to check the inside of my eyes. Afterwards, I sat in the waiting area to see the optometrist. Seeing the optometrist, she asked me questions about my health, such as whether or not my diabetes was under control and any medications I might. She was VERY NICE and easy to talk with. It took a few minutes and I had my new readings for glasses. Once I returned home, I had an email waiting for me with my next appointment ALREADY scheduled. THIS YEAR, I popped into my scheduled appointment. Very short wait to be examined. Updated the optometrist on diabetic medication and updated the readings for new eyeglass prescription. I paid out of pocket and it was only $140. And just like last year, I had an email waiting in my inbox with my scheduled appointment for 2023. I would recommend this location! Also it is inside of LensCrafter, so you can come out with your prescription and purchase eyeglasses right there. read more

The staff here is pretty incompetent. They never called me about my contacts, that's if they ever ordered them in the first place. When I happened to drop in to ask about the status I was told they were sent back because I never came to pick them up! And then I was told I had a balance from almost a year ago which was the first time someone ever mentioned it to me. The young lady tried to say it was mailed to me but I immediately stopped her because that wasn't true. I wouldn't recommend this place to anyone and I will not be returning. It's not worth the aggravation. read more

Had almost the exact same experience as Mandy G from Norwood. Took almost 3 months to get contact lens order filled. Called many many times with the same answer "on backorder." 3 months on backorder? Come on. I called to get my contact lens prescription from them after someone finally picked up during business hours after the voicemail systems clearly says that "you have reached us afterhours" at 2pm on a week day!!! Placed my order thru 1-800-CONTACTS....tada, same brand and presription arrived in 4 days. Were they really on back order or did one of these young girls forget to place to order? Dr. Williams is fantastic, awesome, etc. Her staff stinks...time to get a real office manager Dr. Williams like before. These young girls are doing your practice dirty. read more

This Dr has changed the eye glasses prescription renewal law from 2 yrs to 1yr in her practice. First they claimed that the law changed during Covid, which is a lie. Pa code 23.72 states that eye glass scripts can not exceed 2yrs. When I challenged them, they admitted that they are using their own "discretion" when expiring prescriptions after one year. This is greed plain and simple. read more

I've been going to Vivid for a couple of years and find it to be the most convenient appointment to make of my health regiment. I typically go for annual eye exams then walk to the other side of the building and pick up our glasses; they are located inside the same building as LensCrafters. Full disclosure: I have also visited when I had a stye (twice); call them they will take you ASAP. Don't try to self treat too long, go there before it gets worse and they will help you. I normally see Dr. Williams, who is just a pleasure; but have seen others and always felt I received great care. Totally recommend, eyes are important o_O read more

I am on disability, I got a letter from the LIONS Club that they would cover the eye exam at this location. Dr. Nicole Williams refused to help, despite me being directed there and having a letter stating my Eye Exam would be covered by the LIONS. She also refuses to take insurance of those on disability. She is Classist and Vile. read more

18+ years of being a customer has come to an end. I visit for an eye exam and later CALL in a contact order for 1 box for in store pick up. They proceeded to mail me 2 boxes. So I figure now big deal. I wait and wait for a bill, months go bye. I just received a bill before going on vacation then come home to find they sent it to collections. The amount of money I spent there and they do this for $124 which the collection company had to add a fee of $35 on top of that. What a joke! I would give them zero stars if possible. So I requested my file to take and they say there is a fee and it takes up to 48 hours. Just give me the folder with my name on it! read more

The appointment was fine. Follow up was awful. I called three times about a trial multifocal lense that the doctor said would be good to try. they never called me back or ordered the trial for me. So I was out of lenses and ordered on line my current Prescription that I left with.. I made a mistake with my order. I thought my order would be verified by my doctor. VIVID EYE CARE never responded to the company now I am out money because I was sent the wrong percription and opened the package. read more

Nothing against Dr Williams ability...but Vivid Eyecare deceived me. Feb 2015 cataracts removed at Wills Eye both eyes. Since reading glasses were still required, I decided to get new lenses in my old frames....clear or no RX for distance...2.50 for reading. Lenscrafters said "No Problem but an RX is required" Since Vivid Eyecare is right there, I decided to get the RX from Vivid rather than call my eye surgeon...thinking "how much could it be" I made the appointment being very specific that I did not need an exam....just an RX. Before the appointment began, I was asked to take eyedrops. Again, I explained "DO NOT NEED AN EXAM...HAD SURGERY 6 MONTHS AGO......JUST NEED AN RX. GOT THE RX.....BILLED $122.00! VIVIDS EXPLANATION: We do not give REFRACTIONS ONLY (RX) you must have an exam. MY ARGUMENT: Why didn't someone advise me beforehand or even when we started, I would have left and called my eye surgeon. Asked to have Dr Williams call me....NO CALL RECEIVED. Telephoned LENSCRAFTERS CORPORATE....they explained that they DO give Refractions only $ 30.00 but Vivid Eyecare is not a part of Lenscrafters THEY ARE INDEPENDENT IF YOU WANT A LENSCRAFTERS DOCTOR PLEASE GO TO KOP OR PLYMOUTH MEETING as Lenscrafters has no control over what Vivid Eyecare does. Hope this helps someone. read more

This review is for the (independent?) Optometrist *inside* the Lenscrafters in the shopping center. I wanted to list this review separately from the ones for that Lenscrafters location, because I only saw the doctor and didn't shop for frames. But Dr Nicole Williams was so good -- she was really sweet, thorough, efficient and accurate. My g and I both saw her and both really liked her. I've been wearing contacts since I was 11 and in the past year have been having a lot of trouble with a new brand -- stinging eye pain and occasional headaches. Dr. Williams was the second optometrist I had seen about this, and she recommended a different contact lens solution formula (which is so far working) and updated my prescription accurately (a previous optometrist had given me sample lenses that were the wrong scrip). Also she was just really kind and nice and made me feel better. The office squeezed me in when I was 25 minutes late to my appointment, though I did have to wait almost an hour after that to see the OD. When my g went, she was a walk-in and got seen pretty quickly. read more

Booked an eye exam for glasses and contacts, just about this time in 2017 and purchased glasses. Eye Doctor said she would order me a trial package of contacts and then in the New Year 2018 we would get a supply of contacts. I stopped back to pick up my glasses that were extremely expensive and I inquired about the trial pack of contacts. The nice lady at the Doctor's office said she would have the Doctor call me. 1. Guess what no call, that is right, the Doctor refused to call. 10 days later, I called the office and the nice lady said, "Oh, the Doctor didn't call you, hmmm, let me give her your message again. (Dec 2017) 2. You can guess what happened next, no return phone call. (early Jan 2018) The thing is I wanted to get the supply of contacts. 3. Called one more time and went through a similar process, again no call back. (Jan 2018) 4. received an email that they set up an appointment for me to come in for a new eye exam on Dec 26, 2018 last year. I never made a new eye exam when I was there. (This Email from Vivid Eye Care is a Fraudulent Attempt to get me in there office and pay them for lack of service ) Tom W. read more

I made appointment 2 months ago and one day before was told they don't take my insurance Mind you I had given this information when making appointment. This was so wrong on so many levels and all you get is sorry well I'm sorry too won't recommend a dog for the way this was handled. Totally disappointed with Vivid Now who knows when I will get another appt elsewhere I'm so mad right now a TOTAL DISAPPOINTMENT to bad you can't give a fat 0 Stars read more

Poor customer service! Been going to this office for several years with no problems...but not today! They need to hire people at the desk that can provide proper customer service...and not someone who is unnecessarily rude, nasty & antagonistic. Tell customers upfront if they don't take a particular insurance BEFORE the appointment. You wasted my time and yours. I spoke to the owner who equally didn't appear to care. I would not recommend this business for eye exams. The LensCrafters that it's connected to is great though! read more

Dr. Williams is an excellent optometrist and I have gone to her for over 3 years. She is knowledgeable,patient, and just has a very kind, nice way about her. I would highly recommend her. On the other hand, I would definitely not recommend getting your eyeglasses at Lenscrafters. I have bought glasses there for the past three years and have noticed the prices have increased along with the amount of problems I have experienced. I think you will find that once the price of all the add on options which you are told is so necessary you could go to an independent eye glass store and get better service, better eyeglasses, and people highly skilled in making glasses without the possibility that trainees will make your eyeglasses without double-checking the product before the customers gets it. It happened to me once and I was fortunate that an employee there - after i complained i could not see right- checked to find out that they were made by trainees that very busy day and were not double- checked before they given to customers that day.. I appreciate the employee's honesty but I would not be comfortable buying glasses there again knowing how loosely they run things. read more

Picked up my years supply of contact lens. Dr.Williams is nice and so knowledgeable. The staff was friendly. First let me say that I was not a regular contact lens wear. The doctor had failed that I had a condition which required me to wear contact lenses. My health insurance cover the entire cost of this doctor visit and then your supplier contact lenses. The friendly f helped me learn how to apply eye contact lenses to my eyeball. Which was made into a very pleasurable experience by their knowledge and just making me feel overall comfortable the doctor is so nice so patient with me. I highly recommend this LensCrafters read more

This review is about Vivid Eye Care - the embedded optometrist within LensCrafters Springfield. ***AVOID THIS PLACE**** I have been a patient for approximately 10 years. The service was always good, efficient, and most importantly thorough. However, my last visit I was hustled in and out within 15-20 minutes. The doctor saw me for approximately 4 minutes and didn't even perform most of the normal tests. There has been a change in management style, it is dirty, the staff are rude and unfriendly, and the cost of the exam is above market. I highly recommend going to another optometrist, avoid this place at all costs. read more

This establishment is extraordinary! It's a clean, modern and professional center with a good location and good hours! The ladies (Dr Swindell and her staff) are very friendly and attentive to your needs. I just stumbled upon this location at the end of last year trying to spend some remaining flexible spending dollars from my health plan. Now, I can't imagine going anywhere else for eyecare. I've had to come back a couple of times for different services and each time I call or come by, I feel like I am visiting family! Thanks, Dr. Swindell and staff for taking good care of my daughters and I! read more

The Dr was fine except her staff is rude and very cold towards people, the receptionists lack training and warmth . I would not recommenr paying $96 for an eye exam and being treated like garbage. Go elsewhere. read more

First time patient and overall my experience was bad! Went there to get a routine eye exam and felt like I was rushed and treated unprofessionally by some of the staff. Not all test was preformed during exam. It seem like the management need to be improved because it didnt look like anyone knew what they were doing. I do have to give some credit to one of the receptionist that tried her best to help me when the doctor was busy. But there was another heavy set lady with freckles behind the desk that I found very rude and need to learn some customer service skills. I definitely will be be taking my business somewhere else. read more

Dr Williams did not listen to what I was telling her about my eyes. I said I was having allergies and that my contacts were not staying on my eye because of it. Her solution? Buy the exact same pair of contact lenses! I had refills at home, this did not help. At all. This is what I paid for? read more