FREE CHEF NOGUIER!!! This man's wonderful wonderful food is being held hostage by service and host-staff so incompetent and/or rude that it's ruining the magic he's creating in the kitchen. The front of the house is in no way reflective of the mastery of the back of the house. The problem is, however, the first impression one makes of Bistronomic is from the front of the house. And, let me tell you, that impression is not a good one.
My party arrived a few minutes early for our reservation. Having dined at Eve, I knew the wait area of the restaurant was pretty shallow but -- again, from my experience at Eve -- arriving on time and waiting near the hostess stand should translate into getting seated promptly. Only, this is not Eve. We arrived and moved toward the hostess stand -- and were shooed away by the hostess. I kid you not. We should have left. We didn't (our error) and moved to the center of the front area. We were then told by the host that we were 'hovering in the way' and should 'stand over there.' 'Over there' was by the men's room. Yes. Waiting to EAT our meal, we were instructed to stand by the men's room, inhale the appetizing aroma and WAIT to be seated FOR OUR RESERVATION. So, the restaurant's unpreparedness for a set reservation equals no apology to the patrons waiting to spend money. It, instead, translates into being moved around and shuttled to the bathroom. During our wait, however, other tables were sat. Their reservations *must* have been before ours -- even though they arrived after the fact. That *must* be it. Right?
Fifteen minutes *after* our reservation time, we finally got our table. Ten minutes after that, our waitress came by with menus. Twenty minutes after that we received the wine list. Fifteen minutes after that, we received our bread. Are you following all of this? It was AN HOUR AFTER OUR RESERVATION before we were sat, given menus, wine list, and bread. And, all the while, others were seated before us. Why oh why didn't we leave? Because I'd eaten Chef Noguier's food before and it's wonderful. But even the best food in the world should not be accompanied by rude service. I take some blame for not leaving, hence the two stars instead of one. By this time, I just want to eat and leave. The waitress comes back, we order our food and wine (during which she insults my friend who ordered). That was the last time we saw her. The rest of our meal was tended to by the extremely competent bus boy staff. They brought our meal, water AND WINE -- which we poured ourselves. Ri.Dic.U.Lous. The food was every bit as good as I expected, but I didn't have much of an appetite. I couldn't have much of a conversation either as we were in the side room with an incredibly loud party of drunks who whooped, screamed and OMG'ed for the duration of our stay. That party was never addressed by the host staff. I would have complained to our waitress if I'd ever seen her after taking our order.
So, having consumed a meal and a bottle of wine (wanting another but never given the option of purchasing one), we were beyond ready to leave. After waiting another 25 minutes (15 for our plates to be cleared), I found the hostess and asked for the bill after explaining that I hadn't seen the waitress in over an hour. That's right. She never asked how our food was, if everything was correct, if we wanted more wine. Nothing. Never saw her. I saw Chef Noguier greeting patrons in the main dining room but he never made it over to our area. Hmm, I wonder why. So much of the evening was/is a mystery. Where's that sarcasm button? The waitress brings us our bill and asks if we want anything else. I couldn't believe my ears. No. I want nothing more from this sham of a restaurant. I haven't felt that unwanted at an establishment in quite some time. I would *never* return and would implore all those I know not to make the mistake that I did. That mistake? Expecting a positive dining experience at Bistronomic.
I hated it. read more