They don't tell you that there is a $50 charge on your credit card for a deposit. Take the 300 mins because it is so easy to go over 30 mins. I payed $3.67 every 30 mins. Pretty great location, on the corner of the hotel I stayed in. read more

I will never recommend or ride one of these bikes again!! I am used to the scooters and they know where they are. I rode this bike for 5 minutes, it seemed to have locked into the slot but apparently it didn't and someone took it for a few days and I was charged $103!!!! I have called and they are horrible at listening because they don't care. They have their bike back now but I didn't ride for more than 3 blocks!! Horrible customer service. read more

Horrible customer service no one ever answers! I docked my bike properly to run in food pantry for groceries when I came back i needed a new release code but it says the bike wasn't docked properly and now I'm very anxious because no one will answer at there call center and it says I didn't return the bike when in fact I did I'm still waiting for them to answer I'm so scared there going to charge me for something that's not my fault! Don't use this company there terrible! read more

Click them right always. Doesn't matter that you can prove that you didn't take the bike for a ride they won't extend standard cutesy to reverse overages. Pretty bad business practice/ model. Hope someone decent buys the business from the current people. read more

My brother and I decided to use Biki bikes to bike from our hotel to the Diamond Head Trail Monument Trail Head, about a 20 minute bike ride from our hotel. When we were finished with our bikes, we dropped them off at a nearby station and locked them back up. About an hour or so later when he and I were 4 miles away from the bike station, a Biki employee calls us telling us the bike is not locked and is continuously charging us. We called nearby restaurants to see if one of their generous employees would walk out to the bike station to lock up our bikes, but when one employee went out, they said all the bikes were locked. My brother called Biki once again and asked if there was anything else wrong other than the bike was not locked. The Biki employee said the bike was locked but still charging us and there was nothing we could do about it. WTF, that's BS. So my brother and I finished our hike and ubered over to the bike station to check it out, but all the bikes were locked, including the ones we had used. We called the Biki employee back and asked, and he finally told us that all was fine and we were done being charged. So I wasted $10 on an Uber to figure that out that could've just been communicated through a phone call, or the worker's could've had enough competence to figure it for themselves instead of at our discretion. This company is awful at communicating and has an even worse customer service team. I would never recommend renting bikes from this company to anyone. read more

This company WILL steal your money. Purchased 2 30 minute rides at $3.50 Bank account was charged $150 Because 1 bike was apparently 'not docked properly' even though I saw the green light come on after docking it. I received a call an hour after returning that 1 bike was not returned I drove back to the kiosk to make sure the bike was there and took pictures and the guy on the phone said everything should be fine and I would not be charged for the extra time. Called back the next day and they charged me for 6 hours of use. They 'don't normally issue refunds' even though it wasn't my fault that the kiosk was faulty. These people are straight up crooks read more

I was helped by Jennifer and it was an amazing experience. I received a full refund for my issue and she also issued a biki pass to me as well. Overall, it was reliable and their response time was sufficient. read more

For the first time me and my girlfriends who are the over age of 55 rentd the biki bikes we had an awesome time in Honolulu but we were called about 45 minutes after returning the bikes and one was not docked properly. By the time I got back to the station to make sure they were docked the bike was no longer there. I called biki bikes and the guy was extremely rude saying I had to pay for the bike that has been out of the station for another two and a half hours. I explained to him this was our first time there really wasn't good information about how to dock at the station. He said the kiosk explained it all, that was several hours ago. Never said about a click or a light when we return the bike. So look out this can happen to you. And if you receive customer service like I did it's not good and you'll be paying out your pocket. read more

I bought the 300 minute plan for a one-week vacation. I was staying in Waikiki and didn't want to rent a car or wait for the bus to run some errands, like going to Foodland for a few groceries. Purchased from their web site. The signup interface is kludgy. If you leave something out or password check fails it clears out the form and you have to start over. The bikes are pretty basic and heavy 3-speed models. Brakes are so-so. If you have a decent bike you need to get used to slow response real fast. The three gears are OK for biking around the flat areas but you wouldn't want to use these bikes for a recreational ride that has some hill climbing. I sure wouldn't. The biki app doesn't show real-time availability of bikes or open docks for checking them in. The biki system requires you to put them back into a dock space in one of the stations. If no space is available, you have to find another station. They say that they will credit you the minutes to travel to the next station. But that doesn't make up for the lost time finding another station or the extra time to walk to your destination. This is pretty aggravating when you planned your trip based on the biki station locations. The documentation on how to use the system is minimal and hard to find when you are on the road and using their app. So it can be useful but less convenient than it seems if you just look at their web site. read more

Loved the handling, the smooth ride, and lightness of bike. You may not want to take your bike with you to locations to ride. There's Biki. Great way to maneuver around town with guests. Good price. read more

They increased the price but the quality just keeps getting worse. Brakes on the bike are not reliable. 80% of the time, the rear brakes are broken or needs replacement already. Using the front brakes is not super safe. And it happened twice already where you returned the bike properly, the light turned green and it even has a sound that it makes when you return it and you're supposed to be good to go, then the next day you'll get a call from their office saying that you have to go back where you parked the bike to check if it's there and dock it properly. Like hello??? Why would it give a green light if it's not returned properly?? If you go back to the bike station and report to them that the bike is not there, they will tell you that if they are not able to find the bike you'll have to pay $100. My goodness. It's not the rider's fault that they have a faulty bike station. read more

What a joke nobody's riding these because they charge too much money!! Ride up the road with spouse eat then grab bike again ride back to hotel $4.00 each person each way so $16.00 No thanks!!! read more

Horribly hard to use. First time trying the bike was extremely frustrating to figure how to Use the bike. the 30 minute limit is frustraing. You have to panic to find a station, which is often full. You can barely ride anywhere a little outside Waikiki, and even inside it's easy to go over the 30 minute limit. bike quality also subpar, horrible all around read more

A lot of people have already described what it's all about in other reviews, so I won't write about that. But I think the concept is fabulous. I took the biki out for the first time today. It's extremely easy to use. I'm dumb, so I had to call them to help me get my bike out the second time lol! But they answered and helped me quickly. I rode to my doctors appointment, to the park, the gym and home. If you live in town and have a lot of little things to do in town, this is actually a super great way to get around. And as long as you don't do the $3.50 per 30 min option, it's actually very cost efficient. My only complaint is that the seats don't go down low enough. I'm a tiny Asian with very short legs and I'm sure there are a lot of other tiny Asians with very short legs here. I had a hard time getting on and off! Maybe it's just me? Lol. I know they have many plans for this for the future, but as I was riding around downtown, I realized that I really wanted a helmet and wish it was provided with some sanitizing wipes. For a person who loves her car more than anything and will not walk 30min to work, I highly recommend biki to everyone! Locals and tourists alike. read more

I used the service and the first experience was terrible. They used my credit card without my authorization. Their costumer service do not help you at all. After one month, they used my credit card without my authorization again, when I called to talk to the manager, Jasón, he was in a "meeting". They are going to steal your money. Do not give any personal information to this gang of criminals. read more

Zero stars would be too high. Last year I, after several phone call, finally was able to secure bikes from the kiosks. It was an ordeal, but I was assured the web site was being "worked on" to be more user friendly. Well, that didn't happen. Today I had a nightmarish experience, and I will never engage with this company again. A year later this company uses two platforms that do not read one another. If you buy hours on the app you must check out a bike on the app. If purchased at a kiosk you must check out on a kiosk. Today I checked into the app to look at instructions and got in, the next time I checked in my password didn't work. The lack of customer service rep was beneath contempt. Since I couldn't get a bike after several attempts I asked for a refund on my remaining hours from last year. I was told I couldn't have a refund because I HAD USED 45 MINUTES OF THE HOURS I HAD PURCHASED LAST YEAR and my time was going to expire next month anyway...That's right folks, the time you purchase expires in one year. (That translates to these people being thieves). The representative then gave me two other dummy passwords to try, neither one of them worked. She then suddenly decided it would be fine to refund me. She told me the refund would take five to seven business day. Really? if you need a bike in Honolulu rent it from someone reputable. Biki would not be on that list. read more

WORST CUSTOMER SERVICE EVER!!!!!! On vacation in Hawaii and bought a 300 min. bike pass. After riding the bike for the 28 min. I received a phone call from Biki asking me if I was receiving text messages, I told her no. Don't you think that Biki should have told me if you haven't received a text message after docking a bike, that you should check to make sure it was docked properly?!!! What a great way to make extra money off of people! 15 hours later I received a phone call saying that my bike was not registering as docked. Even my friend that I'm visiting here told the woman (Louisa) that we docked the bikes at the same time. But she was no help saying she can request for a promo code In 3-5 business days , and also after asking to speak to a manager, that that would also take the same time. I'm leaving in 3 days!!! She also said that they don't do refunds ever. This is also a one man show. Louisa is the only person available to speak to. This is poor service especially for people visiting the island. Thanks for frustrating me on what was supposed to be a relaxing vacation!!! Great way to monopolize this business!!!! read more

Absolutely terrible, did the one way plan and it kept saying error when I tried to get a release code! Deleted and redownloaded app had the same problem. TERRIBLE read more

There's a lot of hidden fees in this. If you get a single bike purchase they charge you with a $50 authorization fee which is ok but they will keep doing that for every single bike purchase you make!!!! I got a single bike on thursday and saturday and got charge both days. Also on saturday one of my bikes wasn't "docked" correctly (which I didn't even get to ride because it was broken so it stayed in the racks but I guess I didn't put it back correctly.... WHEN I DIDNT EVEN TAKE IT OUT.) and it said i returned it 4 hours later so I got charge with $32..... for A BIKE I DIDNT EVEN USE. I called customer service and they can't even refund my $32. So in less than a week I got charge a total of $142 from biki for a bike ride less than 15 mins each. Thanks biki. Learn from my mistakes and be careful!!!!!!! Also their customer service sucks, they said they'll file a report for me in 3-5 days to get my $32 in credits atleast but nope never heard from them ever again. NEVER gonna be using biki ever again! UPDATE: they finally got back to me with a $15 off a free-spirit purchase. I would use it but i think it'll charge me another $50 authorization fee for the purchase so no thanks lol read more

If you buy your minutes from the kiosk at a bike station, when your credit card expires (or is lost/stolen) you can no longer access your account or those minutes. This is not a bug, this is actually how biki is designed to work. You have to call (not email or chat or text or app) customer service, they are not able to recover your account so they need to issue you a promo code which they will give you via another phone call (not email or text or app). I was told it will take 2-3 days to generate the promo code. So for those 2-3 days you walk or take The Bus and when the flywheel to the promo-code-generation-machine has been turned enough times a promo code is created which you can apply to a new account that you create with your new card. When that card expires, I assume you do it all over again? I know what you're thinking. This must be the only company on the planet that uses credit card number as a unique identifier of customers rather than email address or phone number or internally generated id. And to you I say, its sunny outside, why not go for a nice walk? read more

If I could give negative stars I really really really would. This is so misleading with the "only 3.50 per bike ride for 30 minutes" this is completely untrue and they charged an extra $100 dollars as a holding Incase we lose the bikes but when we bought the bikes and returned them within the time limit. This was NOT explained or even mention before we bought the bikes until we looked at our bank account and saw it was missing. This is me and my boyfriends first trip after we got hit by a drunk driver and my boyfriend Jacob had to get brain surgery and go 4 months without half of his skull. We got absolutely nothing from the drivers insurance and we just needed a break. We aren't rich and don't just have $100 dollars laying around. They aren't returning the money until we leave Hawaii. We have bills to pay so we can't even enjoy our time here like we wanted. Thanks a lot Biki bikes read more

This greedy money yanking mongrel is a huge disappointment. Multiple times I've reached out to the customer service reps and have been responded to with rudeness and assholes who need to go take a nap or reassess their life choices. There's also hidden fees and penalties. Incorrectly return your bike and it's $1200. I once loved the idea of Biki. Piece of shit company. read more

I vacationed in Honolulu last week and rented a biki bike for 30 minutes. I used my credit card and the cost should have been under $5. I rode to my destination where I docked the bike. Heard it lock into place. When I returned home from my trip I looked at my bank card statement online and saw that I was charged $100. I immediately called the company to ask about the charge and the gal said that the bike was not properly docked...yeah right. She then went on to say that since I was visiting that she would reverse the charge, all the while making it seem like she was doing me a huge favor. This same thing happened to a friend who visited a year earlier. I'm not saying that Biki Bike is trying to scam people, but please check your statement. read more

I have a free spirit plan (300 min $20) because I work in Waikiki and use biki to get to work from where I park. I just rented a bike and had to go to 5 different stations to find a slot to park. Basically I ended up back where I started. That's incredibly frustrating. It would have made more sense to just walk. If you're trying to encourage people to walk than by all means you've got a great system. But if you want people to actually use your product, at night in Waikiki ‍, maybe have a place for them to park the f$&$?! Bike? Also how is there not some sort of comment section on the app itself? I really hope someone who can do something actually reads this because I like biki, I think it's smart, and encourages people to move around and spend money easily. Fix some stupid kinks. read more

overcharged and ripped off! do - not - use !!!!! the *actual* legal name is "bikeshare hawaii" = check bbb better business bureau before renting !!!!!!!! do not provide them your information do not use !!!!!!!!!!!!! dealing with them has been my top worst customer experiences in my life. avoid this company like the plague... stay away I am here for work several times a month: I highly recommend *other* bike rental companies in the Waikiki/HNL area . Do your research. read more

Biki has completely transformed urban Honolulu within a matter of months. Since launch on June 28, 2017, over 1,000 bikes and 100 stations have been strategically placed to benefit all those who live, work, and play in urban Hawai'i nei. Cruise around the King Street Protected Bike Lane, or the Ala Moana Bike/Ped Path and soak in the island views. The bikes are comfortable for any shape and size. I'm 5'0" (very short), and the seat adjusts to fit perfectly at the '1' level. The bikes also have a basket for bags, beach towels, groceries, or yoga mats. Even more convenient, the bicycles are equipped with 3 different gears: 1 is for cruising uphill / 2 is for cruising on a flat surface / 3 is for cruising downhill. What's even better about Biki? Choosing a membership or pass that's right for you! The most popular Biki option is the $20 'Free Spirit' pass, which gives you a bank of 300 minutes and the flexibility to use those minutes however you'd like! Those minutes never expire, so it's perfect for the Honolulu resident who will use Biki once in a while or spontaneously. If you purchase the Free Spirit pass at the kiosk, you will have to use your credit card for each Biki ride. As so, I would highly recommend either downloading the Biki app or purchasing on gobiki.org. The reason being, once you purchase the $20 Free Spirit pass through either of those avenues, you have the choice: either get a code through the app for every Biki ride, OR they will mail a Biki card to your residence (usually takes 2-3 business days to arrive). The card is convenient because you can skip the kiosk, go right to the dock, and use your card without having to worry about a code! Another popular option for visitors is the $3.50/single ride. Usually choose this if you "just want to try it out." If you become an avid Biki rider, and plan to use 3-5x a week, you're far better off to look into purchasing a monthly plan! You can either do a $15/month plan which gives you unlimited 30 minute rides, OR you can purchase a $25/month plan which gives you unlimited 60 minute rides! Considering "TheBus" costs $70/month, this is a stellar deal!! The average ride is around 22 minutes, which would essentially equate from going Downtown to Ala Moana or parts of Waikiki. You definitely get the most bang for your buck with either the monthly plan or the Free Spirit pass. Once you dock the Biki, you get a text that indicates your bike has been safely docked. If you don't receive the text, then you know something is funky. Word of advice: always wait for that green light! If you don't see the green light or receive the text, it means your Biki was not docked properly and there runs a risk of someone stealing it. I love the presence of Biki in our O'ahu community. I have attended several events where Biki has had a table or workshop specifically to interact with the residents, and gauge input for future expansion. Because of the immense community feedback and support, Biki is expanding into parts of Makiki, UH, and Diamond Head. I am beyond thrilled to see the connectivity and accessibility of Biki growing with the increased ridership. I've noticed that since the implementation of Biki, drivers are becoming more accustomed to seeing bikes all over the place, and therefore exercising more caution when turning into intersections, etc.. (not all the time, unfortunately, but still an improvement). How lucky are we to have nearly perfect weather year round? What a better way to put the car in park, and reduce your carbon footprint! Truly, Biki was implemented as a sustainable form of public transportation, and it's fascinating to see the demand for growing the bicycling network in Honolulu. If you get anything out of this post, just remember these tips: 1) Download the Biki App! 2) Purchase a membership pass through the app or on gobiki.org. 3) When docking the Biki, wait for the GREEN light. 4) After docking, make sure you get the text saying your bike has been safely docked! 5) Cruise around the city, and share your stories with Biki on social media (they often do features- throw those shaka's!) 6) Be careful! There are still crazy drivers out there! Use your bicycling signals, and if you have one- wear a helmet (although in HI you aren't required to wear one if you're older than 16). 7) Look for Biki at community events! 8) Request a station on gobiki.org under 'Map of Biki Stops.' 9) Have fun, and cruise the city!!! Bicycling is, and should be for everyone!!! read more

Love the bike, 3 speed, two hand brakes, price of $3.50 for 30 minutes but putting a $50 "security hold" that may release in 3 to 5 business days!!! That should be on the stand in big bold letters! Never renting a Biki bike again!!!! How pathetic!!! read more

It's exciting for Hawaii to finally have a bike share program of its own! Yay for forward progress here. I've seen similar programs in other major cities and college campuses and it's done wonders for the residents and students of those respective places. For $20 you can get a 300min (5hr) pass or for $3.50 a 30min pass. Simply receive a code from the screen with your Biki Card or Credit Card and retrieve your bike. Once you dock it at another station your time/meter halts and you maintain a balance. Not bad of a deal especially when you add in the convenience and active lifestyle and take out the need for paying for parking. Their website mentions monthly passes. For $15/mo you can get unlimited 30min rides and for $25/mo you can get unlimited 60min rides. If you do happen to go over the allotted time on a single ride you'd get charged a $3.50 overage. But that's still a great deal if you plan to use Biki frequently for your commutes. There are several bike stations throughout Downtown all the way out to Kapahulu. Seems like one on almost every corner so you have endless options to retrieve and return. Some are situated right in front of great restaurants and shopping centers. So if you'd like to do a foodie bike tour then you have endless options at your disposal. Maybe you could even do a Biki Beer Tour (just be safe of course). I biked with my Dad and brother from a station near my place off of Pensacola and King St. We made our way in to Waikiki for Island Vintage Shave Ice then out to Kapahulu for plate lunch at Rainbow's. Afterwards we swam up the Ala Wai (of course I'm kidding, we stayed on our Biki's) out to Ala Moana Beach Park for a dip to cool off. It was a whole lot of fun and great way for us to bond and be active. Just wear/bring sunscreen and be sure to hydrate. I started working in SALT recently and paid out the wazoo for parking one day. Never again. I know I could find free parking and walk my way to work or even feed the meter. But Biki is just way too fun and I get to work in less than 15 minutes from my apartment. That's a game changer especially when you'd like to go to other places in Downtown or Waikiki and don't feel the need or want to fork over money at a parking garage. I think this is an amazing and much needed addition to our community. You should all check it out sometime! read more

Warning, "we have a zero refund policy" even when we are wrong. This is what I was told by the management of this company when I encountered a $110 dollar error for a 30 min rental. Beware. read more

Got the 1 month unlimited 30 minute rides plan. Went on 4 rides today and the app and bikes work great. When returning a bike to the rack, make sure the green light on the rack comes on. If not, the bike hasn't registered as returned. You have to push the bike into the rack until it magnetically attaches. App does need rider feedback so bike with damage or problems can be reported. Also, app should link with google maps so bike rack you're trying to get to can be navigated to in maps read more

What an awesome system!! As an avid bike rider I used this while on vacation here about four times a day. I love it!

This review is actually in regards to my first time using Biki for free during a Perspectives on Community Health field trip event. It was organized by Hawaii Public Health Institute (HPHI) in partnership with Hawaii Bicycling League and Biki / Bikeshare Hawaii. We met at one of the main Biki stop locations down in Kakakaako Waterfront park with representatives and community members within the Hawaii Public Health community. It was a small and initimate bike ride around Kakaaako going through SALT at our Kakaako. We learned from Biki's Grants and Programs manager what Biki was all about which includes how to get a bike, how to pay for a bike, the features of the bike, and much more. We learned that bikeshare is beneficial to the community in many ways, especially from a public health perspective. Getting to places in Honolulu can be such a trick even with transportation methods like the bus, uber/lyft, personal vehicle, etc. in use. Riding a bike can give different perspectives in the city while riding and you might discover new spots in the city that you might most likely overlook when driving / riding a car. Bikeshare and having bikes around is another great alternative to get to place to place. It was also very helpful to have Malia from Hawaii Bicycling League to teach us and give us the valuable knowledge, tips, and techniques on how to ride a bike in the city especially in Honolulu. You can find the Biki bikes everywhere as it biki bike stops start go from Chinatown all the way down to almost Diamond Head area. In regards to pricing, so far, they have: $15 a month for unlimited 30 minute rides, $20 for a bank of 300 minutes, and $25 a month for unlimited 60 minute rides. A lot of the information can be found on their website as well as their biki app to find out where all of the biki stops are located at. They also have cool biki helmets that we got to use in the field trip which I wonder if we can buy? They look pretty cool haha. read more

Biki - Community Service/Non-Profit Near Me - Honolulu, Hawaii

I turned my bike in to a station that apparently was not speaking to the home station. While the instructions say to wait for a green light and then you're good to go, apparently that is not the case. When I went to rent another bike a few hours later, it told me I still had the original bike rented out. I had to call BIKI, and while the rep was very nice, she basically told me there was nothing she could do until a tech rep showed up to verify I returned my bike. That person did not show up at all as far as I know. BIKI is expensive and the system is frustrating and glitchy. I was counting on the bikes to get around today and they failed me. Overall I was not impressed. Just take a lyft. Thats what I had to do to get home and It's cheaper anyway. read more

I would give it a zero star if possible for the lack of client service. We rented a bike in Waikiki on March 2/2019. Unfortunately we weren't able to unlock the bike and called the support line. By the time a rep talked to us and we explained the problem more than 5 mins had elapsed so the code was no longer valid. We asked for refund and was told a manager would call us back. 1 wk later we called Biki again and he said a manager would call us back. No word so we sent an email to them on March 13/2019 and we still haven't heard back from them. Today is Mar 26th and still no contact from the company. This is the worse service I have ever experienced from a company particularly a company that deals and sells a service/product to the public. No thank you to ICKY Biki. Aloha read more

I should have read the reviews before we rented. Everything went fine until second to last day. Son docked his bike. He got call two or so hours later asking where his bike was. He explained to gentleman that he docked outside hotel. The gentleman stated that their records show the bike is still out. The guy admitted that there system screws up a lot and that he would look into and call him back. Never heard anything else but did get charged for an extra $60 which I am disputing. Not sure if there system is really that bad or if they just over charge everyone hoping some people will pay? read more

I used Biki daily for several weeks to ride to work and loved it. Until they shafted me by charging me for an extra 12 hours of rental time after I had already returned the bike. I got a call saying I hadn't turned in the bike I had used, so I ran over to the station and confirmed with rep on the phone that the bike was racked where I had left it many hours before. In fact it was safely locked in the rack and I couldn't pull it free. The rep had me lift the bike up by the back wheel to about 30 degrees and the bike came loose. So it had sat there all day half-locked in place but not registered electronically. They said they would send a technician to check the station, and if there was something wrong with it they wouldn't charge me. They wouldn't let me speak to a manager but said someone would call me within 3 days. They never called back, never answered my further calls, and never responded to my emails. And of course they charged me like $50. The real rub here is that I actually love the bike-share model, and I would love to see it grow in Honolulu. But I just can't afford to roll the dice that I might be charged $50 every time I use one of their bikes. So I won't use Biki again, at least until they clean up their act. Yes, I didn't wait by the rack to get a text before walking away, and that's on me (and that's why I'm giving them the 2 stars, not 1). But the bottom line is that I got charged because their equipment malfunctioned, and they played the short game by refusing to make it right. read more

Never have I ever had such TERRIBLE customer service. My first and last time using this "company." Charged over $100 for bike that they said was not properly docked, then they say that my phone number was improperly inputted so I did not receive any confirmation. Was told a manager would call me back Wednesday or Thursday this week after I called on Sunday. It's now Thursday and I called them to check what's going on. They said the manager hasn't gotten to me on the list of call backs and it will be another 3-5 days. I'm trying to resolve an issue. Is this how you handle issues as a company? Come on! read more

As a recent transplant to Oahu, I am using Biki as my way to go around town when I don't have access to a car and the bus is taking too long. Their bikes are somehow easier to maneuver than those I have used in other cities, and it gives me more flexibility than taking my own bike (no need to commit to biking both ways), so pretty happy about it! I am just waiting for them to expand their network and Honolulu to build more dedicated bike paths. read more

I own a bike. But it's a nice bike and I worry all the time about it getting stolen. Biki gives me a great option for getting around town. This morning I needed to go to the Convention Center, so I walked to the nearest kiosk, inserted my credit card and followed the instructions. Right when it was supposed to issue a pass, it said the communications weren't working and to try again later. Bummer! I cancelled the transaction and started walking briskly to the Convention Center the whole time writing a scathing Yelp review in my head. A little while later, when I was leaving the Convention Center, I decided to try Biki again. I inserted my credit card and Biki said I already had a pass. What? Then it asked me if I wanted a new pass code. Yes! I got a new code and was able to pull out a bike. Yay! I rode the bike into Waikiki, shoved it into an empty stall, done! So except for the initial glitch with the rental, everything else worked fine. The bike was in good shape, I was able to adjust the seat height, shifting worked fine, brakes were ok, returning the bike was easy. I bought the $20 pass, so now each time I want to rent a bike, I'll need to insert my credit card into the kiosk to get a new pass code. The alternative is to pay for the pass online, then they mail you a card that you can insert into the slot next to the bike you want. I suppose that saves a step and some time so if I decide to renew, maybe I'll pay online. read more

Love Biki biking. Have been on them almost daily for 3 weeks. Kids have their own helmets and can ride them with no problems. Such a great way to get around Honolulu and in less time than driving though this traffic. The app could definitely include more features, but a great start! read more