Kristina Ehlers was awesome . Went in for a ultegra crank recall and Kristina was keeping me informed every step of the way. Although my works order is zero due to Shimano recall comp, I will purchase a few things just as my way of saying thank you . Appreciate the professionalism and prompt service. read more

Fast Service. Good work. Fair prices. We have had good experiences finding accessories here and upgraded mountain bike with hydraulic breaks. read more

Very nice and helpful want people to use their bikes. I mean they want us to use our bikes and they're fair on service.

Came and picked up both bikes, let us know they were on the way. Super fast servicing and again, let us know when they were bringing them back read more

What more could anyone ask for out of a bike shop? The staff was super friendly, all of them were very knowledgeable and experienced, and they have a full service repair and retail facility. From a COVID standpoint, everyone was wearing masks and they had hand sanitizer stations around the store - I felt very comfortable. Tom was extra helpful and spent extra time with me talking about mountain biking and opportunities for my young son to learn more about it. So much of the experience was about great service and friendly attitudes it made me want to come back just to hang out. We had our wheel fixed, tire repaired and bought some accessories - no appointment, in and out in 30 minutes and the prices were actually better than the internet. I recommend Bike World if you are buying or servicing your ride - can't go wrong! read more

I just had a great experience with Bike World of Urbandale. I needed a set of wheels laced up with new hubs for my mountain bike and their technician Steve Lambert was highly recommended. He did an excellent job on the lacing and was very informative about you set up. Dave helped me get checked in and finalize the sale when I went to pick them up. He is a great guy and I look forward to doing business with them again! 7-30-20 Just went back to have the wheels inspected and spokes re-torqued. Excellent customer service! Totally satisfied! I will most definitely have either Steve or Christie build my next wheel set. read more

Bike World has a good variety of bikes and accessories at good prices and I like the service.

The staff is always friendly and helpful whenever I need anything for my bike. They also offer a free tune-up within the first year of buying your bike. Great place! read more

I have avoided this place because I assumed it was expensive. Yesterday I had a bicycle serviced there and I found out that there is a culture in the store that is very customer oriented. Service was very impressive, and the price was fair. Everyone was very helpful and I was surprised by the whole experience This seems like a place that makes great effort to satisfy customers. I spoke to at least four different employees, visiting the store five times in one day about a couple different issues. And everyone of those employees made a great impression and where are the types of employees that you want as a business owner. Overall I have to highly recommend the store read more

I have bought 4 bicycles from Bike World over the past 11 years and made many trips for service. Great , friendly customer service every time. They are the best. read more

The employees are extremely nice and knowledgeable. I am new to cycling, and every time I visit the store the staff happily takes time to answer any questions I may have and provide informed suggestions on equipment. I have a new favorite activity and they have been there for me every step of the way. read more

The staff is very helpful - I've worked with 3 people now and all were very nice, very knowledgeable and didn't make me feel dumb. I'm new to cycling so it's intimidating to go into a store not knowing anything but they made this whole experience really positive. read more

Fantastic service. I was passing through between Iowa and Montana hunting trips with a broken E-bike. The crew at Bike World took excellent care of me and even taught me how to make the same repair if the same problem reoccurred while far away from civilization. Five stars for friendly, efficient and genuinely caring service. read more

Anthony and Shamus are super helpful when I go in. They always have a great variety despite the supply chain issues from the pandemic, always knowledgeable and transparent. I take them to service my bike that I bought from them every year. read more

Genesis was my sales person and she was fabulous! I knew nothing about purchasing an e-bike and she told me everything I needed to know. She was very knowledgeable about the accessories that I needed and wanted. I walked out with my beautiful new bike, so excited to ride!! I will definitely recommend Bike World to my friends and I will definitely be back! read more

I have bought a bike there and yakima rack on separate occasions and I have always been treated well. The long term customer service is incredible even though I bought the rack a couple years ago they are still willing to help me any adjustments I might want to do. Bike repair is high quality and done really well. Its a locally owned place that cares about the product: they sell and deliver and the bike community in general... read more

Purchased my first bike today. Walked into Bike World from a referral and was very impressed with the selection. I told them exactly what I was looking for and that I was an inexperienced biker. They made the purchase very easy for me. They didn't try to up sell me on anything and they made sure I was knowledgable enough about the bike. They also make sure they take good care of you over the next year. I will definitely be a lifetime customer of Bike World. Again, unbelievable customer service! Awesome! read more

Bike World - So many great bikes. Great service too! - Bikes Near Me - Urbandale, Iowa

Thomas went beyond my expectations with the service he provided from my first call requesting a quote to finally shipping my bike for me.

I would give this bike shop 10 stars if I could! Top notch service and always kind and helpful with any question.

After last weekend, I will never go anywhere else for my bike gear or fix-ups. My family and I went to purchase some new road bikes and were greeted by Steve who helped us the entire time. He was extremely down to earth and knowledgeable about anything and everything bike related... even my "dumb" questions. The rest of the staff was extremely kind and caring as well. We took our one year old daughter in, and they played and talked to her. Their selection is great, prices extremely reasonable, but their staff is seriously one in a million. Steve even put my bike rack on my car is 10 degree weather! 5 stars for you, Glen Coco read more

Tom and Matt are super great. My wheelchair tube was popped and I mentioned how expensive a new tube would be, so Tom volunteered to take a look and see what the problem was. Turns out it was just a small hole in the tube, so he also volunteered to patch it, free. I tried to insist on giving him some cash but he refused, and both Tom and Matt were pleasant and kind. My first visit here will definitely not be my last. Thanks, you guys! read more

Bought a bike at the warehouse. Sent to Bike World on Douglas for accessories and was told to be sure and ask for a discount there since I just dropped big coin on a bike. Bike World sold me accessories with a modest discount. Was told to go back to the Warehouse with the assurance that they would be able to install my purchases there. Back to the warehouse to have accessories installed, but the fellow there was too busy. Everyone I dealt with was extremely kind, helpful, courteous. Will go back again. read more

Went in for some bike pants and some parts and got everything I needed! Everyone seemed super knowledgable and friendly, especially my sales guy Shamus. I had a lot of questions on my new bike and they answered every one of them. Can tell they're real and passionate bikers! Prices weren't really as bad as I was expecting for a higher end, well established bike store. Will definitely be keeping this as my home store for everything I need. Pedal on! read more

My son's bike had a problem with the rear tire. First trip they "fixed" it on Saturday and on Tuesday (this is important) I was back with the tire to see what could be done. The tire wasn't fixable so they did refund the repair charge to me. That was all fine here is where we started to have an issue the wheel was one that needed ordered, I was told then that they would order it and call me when it would be in and that it would only be a couple of days. Come Friday no call so my husband stopped in Saturday to see if it was in or what was going on. He was told there were no problems that it should be in on Monday. Ok, Monday i received a call asking what type of mount & brakes the bike has so they can order the tire. My son needs this bike for work. You strung us along for almost a week and it was never ordered? They only order on Mondays... But not once till Monday did anyone tell us that. At all. Moral of this tale go to bar bike shop where it will be in stock and $20 cheaper... Don't tell a customer it will be here before its ordered! read more

I have known about Bike World's outstanding service since I got serious about riding and began patronizing this store a couple of years ago, but it wasn't until our bicycles were stolen in a recent burglary that we discovered how much we could depend on our trusted bike store. They quickly provided us with detailed records about our purchases and all of the improvements we had made to and accessories we had added on to our bikes, so that we could provide that information to the police and our insurance company. The weekend following the burglary, we were in purchasing new bikes. Thomas is excellent and has a knack for recommending a few bikes from their large inventory that are just what you're looking for. I also appreciate that he is helpful, but not pushy with the sales. And finally, a shout out to the bike mechanics at the store: I am a bike commuter and needed my bike hooked up with fenders, lights, and a rack so that I could be back on my way by Monday morning. Zeke took care of all that for me on the spot. Great place all around! read more

Unfortunately, we cannot recommend Bike World as we had a horrible experience with them. After they put on a bike rack, it fell off in the middle of an intersection. Luckily no one was hurt. We took it back as all the bikes were broken or ruined. After much conversation, they finally fixed or made good on the bikes but not once did they apologize for the situation. Their costumer service was horrible as they were rude when dealing with us. read more

Best customer service ever. I bought my bike there a couple of years ago and then when my mom was looking I recommended Bike World. We were so busy the week/weekend that she wanted to get one and it didn't look like we were going to make it in before they closed. I gave them a call and they were happy to stay open late so my mom could get here bike. They didn't rush us out and even installed the basket and back rack she purchased. Can't beat the customer service! read more

This shop is great. Used to buy bikes from a store that went out of business off Merle Hay and man, I was missing out. Here the people know their stuff and don't act like you are a money tree. Managed to upgrade my old piece of junk to something that won't embarrass my middle schooler on weekends. read more