I bought a bike there a few months ago so I was allowed the first basic tune-up for free within one…read moreyear of purchase. Tune-up done last month, was able to ride the bike when the temps were up last week. Shifting was all over the place; chain skipping in low gears. I didn't have that problem before I took the bike in. Since the tune-up was free, the bike must have been given to a novice 'mechanic' who didn't know what he was doing.

Why buy local? Over a year ago I purchased new pedals at Bike World. I took them home to install…read more I made a dumb mistake and messed up the threads. Mad at myself I put off getting this fixed. I punishing myself by riding an old bike and admiring my good bike hanging on the wall as a trophy of my mistake. Today I did the walk of shame to the store and confessed my mistake. I expected to leave my bike for a few weeks and to pay for new parts. What I got at the service counter was a knowing smile, a hey let's see what we can do, and a glimmer of hope. 10 minutes later with the proper tools and expertise I walked out the door with the problem solved. If your riding in Des Moines this weekend look for me. I'll be the happiest guy on the trail.

Kristina Ehlers was awesome . Went in for a ultegra crank recall and Kristina was keeping me…read moreinformed every step of the way. Although my works order is zero due to Shimano recall comp, I will purchase a few things just as my way of saying thank you . Appreciate the professionalism and prompt service.

Fast Service. Good work. Fair prices. We have had good…read moreexperiences finding accessories here and upgraded mountain bike with hydraulic breaks.

Took my bike to two local bike shops and neither of them fixed the issues after charging me 100$…read moreeach. Took it to Eriks and it was fixed correctly for $75. Never thought a chain store would out perform a LBS but they did.

My husband is an Ironman Athlete and when it gets close to race day, or Ragbrai they are…read moreoverwhelmed, but always get everyone race ready I appreciate knowing that my husband's bike is safe and sound and ready to go! So Thank you to the team for taking care of my guy!

I am so grateful to have a place like this that cares and truly wants to help people get back on…read moretheir feet. The staff was friendly, and they not only provided me with a bike, but also made sure I had a lock to keep it secure. I just want to say thank you from the bottom of my heart.

The staff were very friendly and helpful. I went in because my bike had a flat tire. Upon…read moreinspection, they found multiple things wrong with my bike so they fixed it up. (I'm no bike expert so I had no idea there were several issues). I was only charged for the bench time ($15/hr) and the cost of a new tire tube and some new break pads which came out to a total around $30 for everything. Marty also gave me a list of things that still need to be fixed if I ever want to do it myself or come back in. I'd definitely go back there for any future bike issues. They also had a large selection of used bikes for sale that I was looking at while they were repairing mine.

Kyle's Bikes has received strong recommendations from trusted sources and locals, so my first visit…read morewasn't by chance! It turns out they were spot on. The 1st Avenue store was a gem with a fantastic selection I will fully explore in time, and Matthew provided exceptional customer service. I stopped in just before a massive storm hit Ankeny, and the guidance was superb. They didn't oversell; instead, they informed me about options with knowledge and reasoned thinking. I appreciated that and will return as a result. I already joined their email list for local events and weekly ride information, and I am glad to have found such a quality store!

My family has been frequenting this store since we moved to Ankeny 12 years ago. They are a group…read moreof people that really love the sport of cycling and truly care about the customer. They did have times when they would get really busy but they opened a second store in Ankeny to handle the business. I can't recommend this place enough if you're in the market for a bike.

Great place to get coffee, socialize, surf the internet and buy and fix your bike.Also great…read moremuffins, etc.

After 23 years, I decided it was time for a new bike sometime in the next year or so…read more Coincidentally (Facebook listening again?), an ad came up for Kyle's Spring Forward event and the timeline sped up! We stopped in Thursday afternoon and owner Kyle helped me. Once he found a bike in my price range and that fit me (I'm 5' tall), he spent more than an hour making adjustments and showing me all I needed to know (everything from the shifting to the brakes is different from my old bike). I then brought my old bike in two days later so the back rack and other things I wanted to keep could be moved to my new one. Everyone I dealt with was pleasant, knowledgeable and patient. Shout out to Roz, who convinced me to buy a pair of Tifosi transition reader glasses (too bad I didn't know about these before buying prescription sunglasses last summer)! Took my bike out this morning for a 20-mile break-in ride and love it! If I could give more than five stars to Kyle's, I would!

Outstanding service, to my mountain e-bike in for a tune up, fair pricing, quality work world…read moredefinitely return.

This place rocks! They have everything a consumer would need from a sporting goods or athletic…read moreapparel company under their roof. This was my initial visit, and now I know why Scheels has such an excellent reputation. Customer service was great, and the inventory had a range of pricing and options. I was extremely impressed and will return.

Bought Irish Setter Vaportrek hunting boots there 3 years ago. After 3 trips in the outdoors they…read moreleaked- both boots. I wasn't standing in water- hunting pheasants in frosty then wet November grass. I have tried 3x putting reviews on their site- but my review doesn't meet their standards. And it's been a #2 review, because the boots fit better than any other boot out there, and they look great. Maybe the Scheels manager never gets to see reviews or has no idea my reviews aren't allowed- but seems they do not care. I'd go back if they'd make it good. Otherwise, it's a great sporting goods store.

Always amazing service and wonderful selection of sporting gear for every endeavor. The…read morehigh-quality equipment does not come cheap however. Check options at the clearance racks and you can find some deals. Interesting points program that you can utilize to save as well. This is definitely a location to find sporting equipment that you will not find in other retail settings.

We want to say thank you to two super Heroes at your Des Moines REI store. Ben and Sam in the…read more bicycle section . My wife is currently doing Ragbri which is the largest ride across Iowa or any other state I think. She was riding in Stage 3 or a 6 stage all week ride and she had a major de-railer on her bike break. She has a bike from REI she purchased years ago and loves it but she was able to get a hold of the REI in Des moines and they said bring it in. So I drove here 1 1/2 hours from the road ride she was in and Ben and Sam at the store rocked it!!!! They fixed her bike and got her back up going in an hour and she is now back on the road in Stage 4 today. We cannot thank you enough, REI and especially two heroes Ben and Sam. What service and kindness cannot say enough. Hope this gets to them, their store manager and the CEO of REI so you all know how great you folks are!! God Bless and Ride on!!!!! Pat and Sue McClaughry members since I think 1978

Dan and staff took excellent care of me as I test wrote several varieties of assisted bikes. They…read morehave a terrific selection to choose from and are extremely knowledgeable on their fun inventory. They helped me choose the perfect fit and so appreciated them educating me on the world of E Bikes. Nice change from my road bike! All around fantastic service!

Had my husband's new electric bike fixed in 15 minutes and price was more that reasonable. Will…read moredefinitely be back.