I am so grateful to have a place like this that cares and truly wants to help people get back on…read moretheir feet. The staff was friendly, and they not only provided me with a bike, but also made sure I had a lock to keep it secure. I just want to say thank you from the bottom of my heart.

The staff were very friendly and helpful. I went in because my bike had a flat tire. Upon…read moreinspection, they found multiple things wrong with my bike so they fixed it up. (I'm no bike expert so I had no idea there were several issues). I was only charged for the bench time ($15/hr) and the cost of a new tire tube and some new break pads which came out to a total around $30 for everything. Marty also gave me a list of things that still need to be fixed if I ever want to do it myself or come back in. I'd definitely go back there for any future bike issues. They also had a large selection of used bikes for sale that I was looking at while they were repairing mine.

Kristina Ehlers was awesome . Went in for a ultegra crank recall and Kristina was keeping me…read moreinformed every step of the way. Although my works order is zero due to Shimano recall comp, I will purchase a few things just as my way of saying thank you . Appreciate the professionalism and prompt service.

Fast Service. Good work. Fair prices. We have had good…read moreexperiences finding accessories here and upgraded mountain bike with hydraulic breaks.

Took my bike to two local bike shops and neither of them fixed the issues after charging me 100$…read moreeach. Took it to Eriks and it was fixed correctly for $75. Never thought a chain store would out perform a LBS but they did.

I took my Rad City E-bike for a tuneup up. They advertise that they will service any bike no…read moreproblem. I was contacted two days later saying your bike is ready for pickup. I loaded my bike up to get it home and realized that they did absolutely nothing to service the bike - not even the simplest of tasks like putting air in the tires!!! I called to ask them what happened and was put on hold and came back and was told that they tightened the bolts and that they 'don't sell that brand of e-bike, but I could always bring the bike back to put air back into the tires' Really? Two days and $50 later, my bike was in the same condition it was in when I dropped it off! Unsatisfactory service and a lack of concern! Save you money- go elsewhere!

I always get great service here! Friendly, knowledgeable, and super helpful staff. I have rented…read morebikes here twice and it is easy and economical. And they are super flexible on the timeline so you don't have to be stressed trying to get back by a certain time.

I have been shopping at Bike Country since 2003 and purchased somewhere in the neighborhood of…read more10-12 bikes from them over the years for my entire family. The level of service and knowledge has always exceeded my expectations. I really appreciate the pressure free experience that I receive while shopping, and their willingness to go out of their way to meet my needs. I would highly recommend this shop for anyone looking for a knowledgeable rider owned bike shop in the Des Moines/ Ankeny area that knows their stuff and knows how to take care of their customers..... I will definitely be coming back for more bikes and necessities in the future.

My family has been frequenting this store since we moved to Ankeny 12 years ago. They are a group…read moreof people that really love the sport of cycling and truly care about the customer. They did have times when they would get really busy but they opened a second store in Ankeny to handle the business. I can't recommend this place enough if you're in the market for a bike.

Kyle's Bikes has received strong recommendations from trusted sources and locals, so my first visit…read morewasn't by chance! It turns out they were spot on. The 1st Avenue store was a gem with a fantastic selection I will fully explore in time, and Matthew provided exceptional customer service. I stopped in just before a massive storm hit Ankeny, and the guidance was superb. They didn't oversell; instead, they informed me about options with knowledge and reasoned thinking. I appreciated that and will return as a result. I already joined their email list for local events and weekly ride information, and I am glad to have found such a quality store!

Why buy local? Over a year ago I purchased new pedals at Bike World. I took them home to install…read more I made a dumb mistake and messed up the threads. Mad at myself I put off getting this fixed. I punishing myself by riding an old bike and admiring my good bike hanging on the wall as a trophy of my mistake. Today I did the walk of shame to the store and confessed my mistake. I expected to leave my bike for a few weeks and to pay for new parts. What I got at the service counter was a knowing smile, a hey let's see what we can do, and a glimmer of hope. 10 minutes later with the proper tools and expertise I walked out the door with the problem solved. If your riding in Des Moines this weekend look for me. I'll be the happiest guy on the trail.

I bought a bike there a few months ago so I was allowed the first basic tune-up for free within one…read moreyear of purchase. Tune-up done last month, was able to ride the bike when the temps were up last week. Shifting was all over the place; chain skipping in low gears. I didn't have that problem before I took the bike in. Since the tune-up was free, the bike must have been given to a novice 'mechanic' who didn't know what he was doing.

Had my husband's new electric bike fixed in 15 minutes and price was more that reasonable. Will…read moredefinitely be back.

I needed a bike for my 8 yr old's birthday. I believe in good shoes and good bikes for kids. They…read morelistened to my needs, wants, and budget and got what I needed when I needed it within budget. Always friendly and helpful. I will use Ichi bikes for all of our biking needs. Thank you!

The workers were super kind! I came in with little knowledge, but I instantly felt comfortable, and…read morethey fixed my problem very quickly!

Least intimidating bike shopping and repair experience I've had in a long time. Great selection of…read morehigh quality bikes for sale, mostly new but also occasionally used. Repair situation is great. In my experience, most repairs have been quick enough to take care of while you wait, which is completely unknown in my previous experience of bike shops. (I'm sure some repairs don't allow this, but it's never come up for me so far.) It's right downtown, which I mention only because it would be a pain to have to ride my bike to a part of town that isn't all that bike friendly. Pricing for repairs is also reasonable and in some cases they've simply not charged me. Hope to never be back! (hahahaha) but if I do, I know there's a reliable repair shop close to my house.

Great place to get coffee, socialize, surf the internet and buy and fix your bike.Also great…read moremuffins, etc.