Took my bike to two local bike shops and neither of them fixed the issues after charging me 100$…read moreeach. Took it to Eriks and it was fixed correctly for $75. Never thought a chain store would out perform a LBS but they did.

I took my Rad City E-bike for a tuneup up. They advertise that they will service any bike no…read moreproblem. I was contacted two days later saying your bike is ready for pickup. I loaded my bike up to get it home and realized that they did absolutely nothing to service the bike - not even the simplest of tasks like putting air in the tires!!! I called to ask them what happened and was put on hold and came back and was told that they tightened the bolts and that they 'don't sell that brand of e-bike, but I could always bring the bike back to put air back into the tires' Really? Two days and $50 later, my bike was in the same condition it was in when I dropped it off! Unsatisfactory service and a lack of concern! Save you money- go elsewhere!

After 23 years, I decided it was time for a new bike sometime in the next year or so…read more Coincidentally (Facebook listening again?), an ad came up for Kyle's Spring Forward event and the timeline sped up! We stopped in Thursday afternoon and owner Kyle helped me. Once he found a bike in my price range and that fit me (I'm 5' tall), he spent more than an hour making adjustments and showing me all I needed to know (everything from the shifting to the brakes is different from my old bike). I then brought my old bike in two days later so the back rack and other things I wanted to keep could be moved to my new one. Everyone I dealt with was pleasant, knowledgeable and patient. Shout out to Roz, who convinced me to buy a pair of Tifosi transition reader glasses (too bad I didn't know about these before buying prescription sunglasses last summer)! Took my bike out this morning for a 20-mile break-in ride and love it! If I could give more than five stars to Kyle's, I would!

Great team in Waukee , Kevin and David are superstars. Always willing to help even if I don't end…read moreup buying stuff from them. Highly recommended. If there were 6 starts I'll click it . Over and beyond all the time

I always get great service here! Friendly, knowledgeable, and super helpful staff. I have rented…read morebikes here twice and it is easy and economical. And they are super flexible on the timeline so you don't have to be stressed trying to get back by a certain time.

I have been shopping at Bike Country since 2003 and purchased somewhere in the neighborhood of…read more10-12 bikes from them over the years for my entire family. The level of service and knowledge has always exceeded my expectations. I really appreciate the pressure free experience that I receive while shopping, and their willingness to go out of their way to meet my needs. I would highly recommend this shop for anyone looking for a knowledgeable rider owned bike shop in the Des Moines/ Ankeny area that knows their stuff and knows how to take care of their customers..... I will definitely be coming back for more bikes and necessities in the future.

Mike and Todd were great to work with! Awesome to have a local shop that deals with a high quality…read morebrand of scooter like Hiboy! Highly recommend coming here for your electric vehicle needs

Purchase two bikes there this week received excellent deals on them. Was able to test drive bikes,…read morefriendly, helpful, owner fully assembled the bikes. All great experience. Thanks from Pat T

My family has been frequenting this store since we moved to Ankeny 12 years ago. They are a group…read moreof people that really love the sport of cycling and truly care about the customer. They did have times when they would get really busy but they opened a second store in Ankeny to handle the business. I can't recommend this place enough if you're in the market for a bike.

Last week, I brought in the rear wheel of my '81 Bianchi to get respoked. They called me the next…read moreday saying that it couldn't be fixed. When I picked up the wheel, I saw that the cassette was chiseled to hell and the right side of the original Ofmega hub was all dented up. When I pointed out these issues, the guy was like, "Yeah, It is what it is." Shoddy craftsmanship and frosty customer service. Two thumbs down.

Great shop, great service, and most important, great people. Highly recommend! Right on the high…read moretrestle trail, so stop in and try out a new bike!

Been in here 3 time over the past 5 years. (Which is unacceptable)…read more But I can sum up the shop in one word.. R u ready? ( Fergie voice ) "ASSHOLES" Not sure what crawled up these guys rear end,, but not good vibes. "We pride ourselves on being the skate shop" Lol k dude..... There is such a stigma about skaters being assholes and I thought that was ending? But I guess not here in duh moyne. ‍‍‍‍‍‍‍‍‍ But here's what I'm realizing. Maybe I'm the asshole and needa show more respect where respect is due. This shop and Kevin have been working hard to develop a community and a brand for 25 years!! And who am I to develop an idea based on a few short visits. These guys believe in their mission and that's rad. Overall really sick store with really cool gear and authentic skater Bros with Pristine stereotype attitude. Don't let your daughter go here or she'll fall in love, but if you need some sick drip I recommend. Thanks for reading. :) Rock on

My son loves skateboarding so I thought we'd pop in to Subsect while there on a trip. He picked up…read morea Subsect skateboard deck and an FA shirt. The owner was great and complimented my son on his style and the fact he was going to put the grip on his deck by himself. Haha. Look forward to visiting again.

I never purchased items from this store but I frequented this shop when I lived in Des Moines. I…read morehad some really good, kind conversations with who I assume is the manager or owner. I hope he is well and I appreciated him being kind to me even though I was just browsing.