NOT SO ICHI-BAN AFTER ALL...
I had initially written an enthusiastic and supportive review of Ichi Bike, being impressed with the sweet restoration and resale work they are doing with vintage bikes. Since that writing, I took two bikes in for some basics servicing work and came away disappointed.
ICHI-BAN RAT BIKES
As originally shared... Remember the bike you had as a kid (or wished that you had)? The glint of the metallic-flecked banana seat and shining sissy bar? The low rider handlebars reaching into the sky? The thrill of an endless wheelie, the hands-free neighborhood cruise, or skidding to a screaming stop while standing hard on the pedals? The plain and simple awesomeness of riding that bike? Those days can be yours again!
While Ichi Bike serves cyclists of all descriptions, their niche is in restoring and/or customizing sweet old pedaled rides. Whether your thing is something suitable for touring the streets of Amsterdam, or something hip/retro for a summer night out on the town, Ichi is there for you. Feel the need to build it yourself? Ichi's stock of vintage bike frames may be inspiration for your next great DIY project.
NOT SO ICHI-BAN MAINTENANCE SERVICES
Excited about what I was seeing on the showroom floor and the opportunity to support a fresh local business, I brought in my commuter hybrid and old-school touring bike for some basic work. The commuter was in for a simple dual-function pedal purchase and switch out. The tour bike was in for dusting, chain and derailleur de- and re-greasing, and all the usual tuneup services.
While there were some awkward moments around when my wheels could be picked up and what the cost would be assuming no additional parts, the commuter was taken care of with no issues. I discovered that the tour bike, on the other hand, was returned to me with flat tires, all the original dust and grease, and no evidence that it was touched at all save for the commuter's old pedals having been added (as requested).
I called Ichi to express my concern for having paid for services not rendered. I was told that the bike's chain was a wreck, the gears needed to be scrapped, amongst other issues. There was not an adequate response to my inquiry about how this was determined with no apparent effort to perform the tuneup, why I wasn't notified that the bike was not fit to service until I called the shop out, or why I was charged for a tuneup that was not received.
After additional discussion, Ichi Bike did (to their credit) offer to make the situation right, if I was willing to bring the bike back in. I had taken the bikes to Ichi because I wanted to support a promising new local business who offered a service that I simply didn't have the time to do myself. While the offer was appreciated, it really proved to be too little too late.
I don't really know what happened in the Ichi Bike shop when this bike was in - and I've not received any follow up communication from them regarding my complaint or their offer to mend our relationship - but the experience has left me with little trust for this aspect of the business.
EPILOGUE
Less than $20 in cleaners/lubricants and 30 minutes of my time later the tour bike looks great, and the chain and gears are spinning away with that sweet slinky-smooth mechanical purr that is at the heart of my love for cycling. No chain replacement required, no gear repairs needed, just a simple tuneup leading to biking bliss. read more