These guys are superb and always so helpful and friendly + knowledgeable. Steve is a fantastic person and helped me to source and buy my continental tires. I have used them so many times and each experience just gets better Thank you guys Ronnie Tay read more

Modern Bike - Website - Bikes Near Me - Des Moines, Iowa

Was looking everywhere for a BMX sprocket in 28t the maker was sold out, shops everywhere sold out, called these guys and Jeff was cool as fuck, checked with his inventory, told me the amount he had access to and even better had the harder to find Maya version of Shadows Sabotage sprocket, and in 28t, jumped on that got 2 of them, took a few days to ship out but was told to expect that, arrived promptly once shipped, very happy with my purchase and supplier. Much appreciated ModernBike, if by chance I'm in need of future hardware you got, I'll be buying again. 5/5 Legit Vendor. read more

The selection is great. The descriptions of the products are accurate and make selection of the right part easy. The shipping is prompt. I check their website first when I want to find the best choice. read more

Quick shipment and the item was exactly as expected. Would purchase from this company again.

Bought Challenge Strada tires and a "flat attack" inner tube 8/18/23 In less than 300 miles the rear tire was wearing down to a flat spot and the "tread" was completely gone in the center. As far as the inner tube goes, got two flats on back to back rides for the first time in my 9000+ miles of riding in all sorts of conditions and environments, minus mountain biking. The tires and inner tube, were not worth anywhere near the listed price and I'm thoroughly bummed with the attempt to give a 15% "discount" to remedy such a low quality product they're selling at full price. And $110 for a set of tires and an inner tube might not seem like much to a majority of the people who see this but it sure as hell is to me, especially when in the end they aren't worth half that... Whoever was on the customer service line today came off as a good example of declining customer service/satisfaction in general, especially when he tried to place blame on the manufacturer's product and not even acknowledge that the company is, or at least was, selling it. Ya know, anything to absolve yourself from accountability, it's the 'merrican way... Any-who, just signed up for Competitive Cyclist's and Jenson USA's mailing list, got an automatic 15% "discount" and didn't have to waste any resources to do so. read more

Modern Bike - Wear and tear ~400 miles - Bikes Near Me - Des Moines, Iowa

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These people are really arrogant and dismissive of customers who call on the phone. I called to purchase a rear wheel and Jeff treated me like to needed to return to middle school. As if I were not capable of even understanding a wheel until I read there guidelines. When I mentioned how I thought he was treating me he hung up on me. I called back and got Steve. I told him the part number I was looking for and he cut me off asking what about it? I guess these folks do fine on the current trade and do not need new customers. read more

Before I ordered from Modern Bike I read the reviews, and saw some negative ones (and of course 5 star ones too). However, I had an amazing experience, FIVE Stars! I placed my order for items totaling over $100 and the order was shipped rather quickly. The box arrived perfectly with everything I had ordered. My exchange with customer service was also awesome. I have nothing but good things to say about this company. As a matter of fact, I have placed another order with ModernBike and it's actually on it's way to me as I type this review and I should have it by Saturday. Looks like I found my new online bike shop. :) Thank you Modern Bike!!!! read more

I buy parts from Modern Bike. They have a good selection and always ship the correct part quickly. They also pack to prevent shipping damage. I will be placing another order at the first of the month because I can rely on Modern Bike. read more

I ordered a cassette removal tool for a hub drive ebike. $35.00 for the tool was a high price but I needed it. The quality of the tool was very poor, rough edges and burrs. It would not fit in the cassette, I thought perhaps it was due to the burrs and tried to remove them with a light file and crocus cloth, still no good. Looking at the tool I saw the problem was the splines where too wide and not the same shape as the opening on the lock ring. I contacted Modern Bike and provided pictures including comparison of the spline shape with a Park cassette removal tool. They then requested i send a video, which I tried to do one handed but could not. I contacted them again and asked for a refund, they would not give me one because I had tried to remove the burrs. Any material that I might have removed would not make the splines too wide. Poor quality product at an inflated price that doesn't even fit and no refund. Stay away from this company. read more

ordered a cartridge for lev e ten dropper, when the wrong cartridge arrived I called them and they were absolutely no help told me to return it then overcharged me on quoted return shipping. stay away there are other places that will provide customer service and appreciation for your business. read more

* The part shipped late. * The part arrived 3 days late * The part was the wrong part * The buyer has to pay the shipping cost to correct their mistake * No I cannot in good conscience recommend you do business with them. I certainly will not. read more

I received the pedals on the day their website said I would (I paid for two-day shipping). Plus, they arrived before 5pm. I did notice the pedals had some marks on the allen/hex sockets previous to my installation as well as for their spring adjustment. The box also suggested they had been taken out previously. More importantly there are no signs of wear. I am happy I received these pedals overall. Thanks! read more

Purchased high end cycling shoes, they came as ordered but the fit was off and wanted an exchange, not even a refund. The customer support rep who sounded as if he was asleep told me I had to pay for the return shipping ( which I can understand) but I also had to eat an additional $14 due to the cost of the original ship from their location to my home. All in all, I had to pay almost $30 to an online retailer to return a product that did not fit. You cant make this up. ModernBike-- you lost me. Hello Amazon!! read more

The part I ordered was as described, shipping was fast and well packaged. Communication via email with order # & tracking info was excellent. Would recommend and order from again. read more

I purchased a DT Swiss rim from Modern Bike. Unfortunately I goofed and ordered the wrong spoke hole count. Modern Bike's website provides instructions on how to return a product. Shipping is at the buyers expense. Because of the size of the package, shipping is $61.00. I was hoping Modern Bike could generate a shipping label at their reduced shipping rate for which I would pay them. However, they have not responded two my two email requests. In addition, during work hours they take their phone off the hook. Customer service is important. I will not be purchasing from Modern Bike in the future. read more

I've ordered from Modern Bike several times now. They have a large inventory and excellent customer service. There was an issue with USPS and Modern Bike resolved immediately. Highly recommended. read more

I ordered a bell for my bike. It was supposed to be German quality. When I was installing it I accidently dropped it and the lever broke off. This was when I discovered the entire inside components were made of cheap plastic. It could not be repaired. I asked for a refund and they said the bells were "not made to be dropped". I asked "what are they doing on a bike then?". Cheap products and no customer support. read more

They were few days late on getting my order processed and shipped. If you plan on exchange or return they charge you 30% of items price for re stocking fee and you pay the shipping again. Also if a order was declined because the order did not ship out in time(and you spent some money which no longer has the balance you had for the purchase)they will ship the package when your debit card has the proper balance without re assuring you need those parts. The employee who I tried to speak with about the situation did not care to help. Late shipping cause a big mess and now I will just avoid this store. read more

I can't say enough good things about this shop. I ordered a bike trailer from their website which was on sale for a great price! The product showed up on my doorstep in 3 days! I'm very happy with my purchase and with this shop. I will certainly order again from them. read more

Was looking for a tray style bike rack online and stumbled across Modern Bike with a fantastic deal on a RockyMounts monorail 2 bike hitch rack. Took a chance and ordered online on a Sunday. Received email confirming order right away. Received email on Monday saying order had shipped, and received on Tuesday! Helped that I'm not too far from them South in KC. Product received as ordered and would definitely buy from them again! read more

NO RETURN SHIPPING EVEN THOUGH THEY MESSED UP. Modern Bike shipped me the wrong length spokes. The invoice in the box correctly lists the 286mm spokes I ordered, but the spokes in the box were 283mm. As other reviewers have pointed out, they say I have to pay for return shipping. Other than they were where I was able to easily find the spokes I wanted online, there is nothing special about this retailer - prices and shipping were average at best. Next time I'll spend a bit more time to find a shop that values their customers. read more

This place sucks. Ordered a 26 inch wheel they were selling online. They sent a 22 inch wheel after about 10days (good price $56 except it did not fit.) Then they refused to refund the postage for shipping the thing $26. cheapest possible. and they did not even refund the sales tax. I called them and got no response no interest in keeping their customer happy. Though I would save you the trouble. read more

I ordered some spokes. It took a week to ship them out and they ended up shipping me someone else's order. They emailed to apologize and say they would ship our correct product on the day the wrong product arrived (day 11 after I ordered). I called and then found out that they no longer had the item in stock and did not know when it might ship. I asked for a refund and was told that once I returned the incorrect product they would process my refund. Odd, I sent them payment before shipping, I didn't receive anything that I ordered and I am told not to expect a refund until I jump thru hoops, print a label and find a place to ship it back (long drive for me). I wish I had never found this website! I wasted weeks of my time. Buy local! read more

Wrote question about replacement parts for my bike. I had two such parts in my shopping cart. The reply stated that "I" don't have "any" parts available. Whether it was written by the business owner or just one of the idiots who works there, doesn't matter, what matters is that this person lied about not having items that are in stock. The kicker is that this place is located in Iowa, and my name invites people to be more racist over email than they would be to my face. It's not hard to guess why they refused my business. I wish you a drawn-out, life-ruining bankruptcy! read more

I ordered a couple of frame pumps from their website. Their website was pretty spartan, so I was a little skeptical even though they had good ratings. I ordered the items on Monday afternoon and received confirmation quickly. The shipping message arrived shortly after. I received the package on Thursday and the order was correct! Wow! Fast delivery and exactly as I ordered it. I like this business! read more

I honestly hope this place goes out of business. I ordered an Omnium crankset for my track bike and never recieved it. They do not return calls, send emails or anything. Not the mention the over the phone customer service is terrible! Andy was incredibly rude and lacked any sort of sympothy for the issue at hand. He even had the nerve to blame the coronavirus for the lack of communication ._. Screw this place, order your bike parts from anywhere other than this website read more

i've ordered from Modern about 5 times now. no issues. good place to find discounts from time to time. shipping could be faster but i suppose they get a ton of orders this time of year when everyone is getting back on their bikes (april). be aware that you have to look hard to find the "out of stock" text on the product pages. the real reason i come back is they have free shipping and NO sales tax to AZ. read more

I'll admit I had the same thought as many of the other reviewers here...Is this place legit? The website could use an overhaul to make it look a bit more "official". But they did have an instagram and a physical location in Iowa so I felt pretty comfortable. Anyway, they had the best price for the tire I was searching for and free shipping. It took about a month to get to me, but that was on the shipping side, not the retail side. read more

I placed 2 separate online orders in March for several items to upgrade and improve my new e-Bike. Both orders were shipped quickly and I received them in just a few days. I was skeptical about ordering because the website seems a bit antiquated and clunky, but the prices were good and the website said they had my items in stock, so I took a chance. I have no regrets and it felt nice to be able to give some of my business to someplace other than Jeff Bezos' Death Star. The free shipping and no sales tax for delivery to TX was sweet. Thank you Modern Bike. read more

Thanks so much for your patience, responsiveness and customer-focus. Modern Bike is a truly first-class establishment.

Hmmm...not sure about all the bad reviews for Modern Bike. They were very fair with me, refunding a purchase I made in error before it got shipped out. Quick service, no hassles. I will be buying more stuff at Modern Bike in the future! read more

If you ever have to return anything to these guys they make it very hard. I contacted them ahead of time and asked about the return process and made sure it wasn't going to cost me extra time and money to return a brand new front rack. They never sent me any kind of e-mail after receiving it but told me over the phone. The "new deal" was that they were going to give me a gift certificate the was 45$ less than what I paid. Straight up crookery! Over the phone they made up all kinds of reasons as to why they couldn't return it. All new reasons like it's scratched (i actually have photo proof that this rack had absolutely no scratches)....they commit fraud because they can. read more

Terrible service. I ordered a bike rack online. They sent me the wrong one. I called to explain they sent me wrong one and they said I can send it back but I am stuck with the return shipping fee which is almost the cost of the rack in the first place. I want to support small suppliers but when they put return costs on customers thats not ok. read more

I can't say enough great things about Modern Bike, product selection, pricing, free shipping and customer service. I ordered a product that I ended up having to return. They not only sent a call tag, they shipped the new product for free and stayed in communication with me throughout the return. This kind of service doesn't happen a lot these days! SUCH a pleasure to deal with. There are other bike shops closer to my location but I will be a customer for life and will spread the word. read more

Needed a fork for my older Gary Fisher Wahoo build and ModernBIKE had exactly what I wanted. . The price was great, it shipped and arrived in fine shape and pretty quick. . The fork is new and looks like it.. no scratches or other blemishes anywhere. This is going to help get this bike built up and to a friend-in-need, instead of sitting around waiting for the right parts to show up online one day. . Thanks ModernBIKE! read more

Their site changed item I was ordering to older discontinued version. Because I did not catch their mistake I was stuck paying return shipping. :-( read more

Great online order process and quick fulfillment. Will definitely use them in the future!

Awful customer service and awful shipping/return policy. The seat post (a small item) I ordered qualified for free shipping but after arriving 8 days late, once I had found a better option and wanted to return it, I had to pay return shipping in full. I also was told that if I had installed the seat post I would not get my money back, so I didn't bother testing it. Very unusual for a retailer to be so stingy and unsupportive on these sorts of policies, but I was at least willing to bite the bullet on this one. Problem was, they shipped it in a box that was twice the size of what it needed to be so return shipping was $20 for a small item. Then when I'm finally issued my refund, they deducted the original shipping from when they sent it to me saying "that's money we're out regardless of free shipping". Throughout this experience, the customer service representative was really rude. If you really care that much about shipping, send it in a normal size box. So basically I spent $35 at this point to return a seat post I wasn't even allowed to try out. I will never recommend these people to anyone or buy from them again read more

I received a Sigma bike computer which was found to be most probably defective in that the grey button on the back would work only sporadically. Since the included written instructions were almost unusable (written in about eight languages and the English portion described the use of the computer very poorly) I went to the online video that was much more helpful. The problem was that the back button worked poorly and I kept having to re-input information when it didn't work. After almost an hour of fussing around, when the job should have taken no more than 5-10 minutes, I gave up and returned the item. Note that I've programed many computers over the last 45 years, so inexperience isn't the issue. The problem is that I was charged the shipping cost BOTH WAYS for an essentially defective speedometer. That's basically unethical and something I've NEVER had to do before. Avoid this retailer. read more

Ordered a pair of brakes at a very competitive price on a Sunday, and received them on the west coast via good ol' US postal service on Wednesday--very quick! I appreciated the minimal, mostly recyclable packaging too. Great service, will do more business in the future. read more