This is the epitome of awful service. I'm not sure if it is the standard ageism we get everywhere,…read morebut it is sooo hard to find anyone to help us. We came in this morning at about 11:00, spotted these Timberland City Blazers my husband fell for. Waited 10-15 minutes for someone to help, and every time we flagged either of the 2 employees, mostly playing on their phones, they'd duck and hide or go into the back. We walked around to look for the boots at other stores for about an hour, and after we couldn't find them, we came back to see if we could get some help a second time. Stood around for another 10 minutes this time, before leaving again to find them at Jordan Creek. To no avail, we came back to the store a third time. We stood around for 5 minutes and we were *finally* able to grab someone. When we waved him over, there was no greeting, just "what?". Absolutely ridiculous. We bought the boots because we couldn't even find the same color online, and we'd done our fair share trying to find a similar style/brand elsewhere today. After this, we'll never be back.

Wow, talk about lack of customer service. I spotted some sweet Adidas shoes on sale through the…read morewindow and since my shoes are working on a pretty good hole on top, I thought this might be it! They were on sale and they had multiple options.. So I asked the 2 guys standing around if they had these particular shoes in my size. They both kinda looked at each other like "you want help him?" Nobody was jumping to the opportunity to help me. Finally after pulling teeth one of them went to the back, I asked the other one how his day was going, and he kinda was staring into space and didn't even realize I was talking to him! HELLO am I invisible in here or what! Finally the other guy came out, and naturally the largest options they had were 11 1/2! I have wore adidas shoes in a size 12 since I was a freshman in high school I knew that is what I needed and these were not going to work. The guy kinda scoffed off when I said it was a no go. Bummed they didn't have my size, as the shoes were cool and at a great price, but man that service was not nice!

what pieces of $hit! Hire new employees and after they quit their old jobs tell them they will fire…read moreyou if you don't sign up one member for every hour you work. you won't be compensated for the memberships but your supervisor earns a bonus on this. The supervisor then threatens to fire you if you don't earn him the bonus.....

I was very disappointed when I went to the Nike store yesterday. I did not find the staff to be…read morefriendly or helpful. I tried to make a purchase using a debit card. I typically run my debit card as credit but was unable to. The person who checked me out offered me no assistance when I asked for help to run my card as credit. I happened to recently get this card, and I could not remember my PIN number (yes this part is my fault). However, the person who helped checked me out should have offered to help me figure out how to run my card as credit instead of just staring at me with an attitude. I ended up telling that person that I could not pay for my items and left because I was so frustrated. I was very disappointed and do not plan on going back to this store anytime soon.

Wow, I loved this store, a phenomenal collection of the best brands in active and casual wear…read more Literally, a dream stop for me! Liked the layout and customer service. Plenty ty of parking. Staff gave me space. Multiple dressing rooms. Locally owned. Among the brand names: Vuori, Hola, Smartwool, Setup, Toad and Co, Keen, Tilley, Sorely, Patagonia, and Kohl. Liked their sunglasses display too! An immediate must visit every season.

It is a good feeling when sales associates look up from their desk task, and each greet you with a…read morefriendly smile at best saying "May I Help You" or "Hello There." A kind gentle helped me find a colorful fanny pack and another associate assisted with name brand jogging suits. The fabric, and the trendy look were of reasonable value with an awareness of our global warming utilizing vendors that are planet conscious who use recycled materials to make impressive joggers. I am waiting for more pinks, royal blues, or lively mint greens to jazz up my exercise wardrobe.

i can always find something for gifts.! Great variety and helpful employees…read more good quality for the price.

I wish I remembered the name of the very nice woman who not only helped me pick out a hat but also…read morecalled and cancelled the online order I mistakenly placed at another store. Above and beyond effort. TLDR: great customer service.

the ladies in charge were very helpful and led me to the purchase of an unique Hawkeye long sleeve…read moreshirt. Great selection. Thank you very much.

Ordered 3 shirts for Christmas. Email said order was ready. Only 2 shirts in the bag, they did…read morenot have 3. Piss poor customer service, got refund for all 3 shirts. They can keep their crap, I'm not buying anything.

We want to say thank you to two super Heroes at your Des Moines REI store. Ben and Sam in the…read more bicycle section . My wife is currently doing Ragbri which is the largest ride across Iowa or any other state I think. She was riding in Stage 3 or a 6 stage all week ride and she had a major de-railer on her bike break. She has a bike from REI she purchased years ago and loves it but she was able to get a hold of the REI in Des moines and they said bring it in. So I drove here 1 1/2 hours from the road ride she was in and Ben and Sam at the store rocked it!!!! They fixed her bike and got her back up going in an hour and she is now back on the road in Stage 4 today. We cannot thank you enough, REI and especially two heroes Ben and Sam. What service and kindness cannot say enough. Hope this gets to them, their store manager and the CEO of REI so you all know how great you folks are!! God Bless and Ride on!!!!! Pat and Sue McClaughry members since I think 1978

Always amazing service and wonderful selection of sporting gear for every endeavor. The…read morehigh-quality equipment does not come cheap however. Check options at the clearance racks and you can find some deals. Interesting points program that you can utilize to save as well. This is definitely a location to find sporting equipment that you will not find in other retail settings.

It's my first visit at lululemon, my daughter was the begging me to come here. I like the bright…read moreopen store and there's a large selection of products inside. A lot of online is available in store. The back wall has a large selection of the leggings on it. Prices are what I expect of something this popular. I will say what disappointed me most is the sizes are very inaccurate. What is a size 4 for my daughter is a size 10 here. So before you take the plunge make sure you use the online size guide. I had asked a store associate about proper sizing since the first things we tried on couldn't fit. She told me to just grab whatever and figure it out. Overall I get it's what's in and the store itself is nice.

This store had more staff than customers and called everyone babe. I guess that's their thing but…read moreit was weird. Nothing was on sale & the clothes were hideous. I only took my bfs kid here because for some reason teenagers think they need to spend hundreds of dollars on ugly yoga pants. She was quite impressed as she thinks that expensive things mean they're nice. They even tried to talk her into getting an account there, she's 12. Anyway. I won't be going back. I can find better yoga pants literally anywhere else & no one is calling me babe that doesn't know me. Don't waste your time here, buy online instead.

Went to Fleet Feet today. I VERY highly recommend them. They scanned my feet and analyzed my…read moregate. After going through these steps, Grant brought out shoes that he felt would address the issues I've been having. He was patient and thorough. After my purchase me encouraged me to come back if the shoes don't alleviate my problems. I don't think I'll ever buy shoes anywhere else!!! Nicely done Fleet Feet!!

Pros: service was unbeatable. From the beginning they greeted me and helped me find my fit. The…read moreemployees were so friendly and attentive But the biggest con is the selection - it was lackluster. There wasn't a huge variety of colors. While they had the brands I wanted they didn't have anything that made me excited to wear them. Just the basic black and neutrals. The one fun color theyin my size was a plum purple and navy blue combo but wasn't something that really sparked my interest. Maybe smaller sizes have a better chance at having some cooler options. I'm Size 10 in women's for reference. They are comparable in cost to the prices online. The fitting is free which is awesome as well.