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    Big Way Hot Pot

    3.6 (28 reviews)

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    Cynthia S.

    First time trying out Big way after hearing so much about it. You can sign up on wait-list on their website and then get sent a text when it's almost your turn which is super nice! I put my name on the wait-list coming back from Richmond and the timing was perfect. I love how you can choose all the things you want in your hotpot before they cook it for you. There's lots of toppings to choose from and I tried out the tomato base soup! Overall the meal was pretty good and came out to $16.78 for my pot of toppings I don't like how there wasn't any signage regarding the cost per kg which was $39.90/kg. There also wasn't any signage or clarification as to whether the pot itself is included in the weight because it didn't show on the receipt either? I assume it's taken out but the lack of clarification/transparency was confusing as someone who has never been there before. Overall convenient for a snack but not sure if I'll be back for a meal because I personally don't like not knowing the cost of my food before checking out and I don't want to be stuck with a huge bill unknowingly

    signature mala
    Anisa W.

    The OG bigway location, space is definitely crammed esp the waiting area and the weighing area. Definitely recommend joining the line online first and head there later. There's also another branch right round the corner if the line is too long.

    Uncooked potatoes noodles
    Debbie W.

    I don't usually go to Burnaby, and when I was there, I was excited to learn their new location, and decided to have my lunch there. I've had good experience at their original location just half blocks away from it, but this time, the experience was completely opposite. After picking out my food, I sat down and one of the servers came over to ask about what kind of drink I'd like to have. I asked for green tea with no ice, because of my medical condition doesn't allow me to drink anything icy. He refused right away saying they are not allow to make that exception due to the happy hour promo. I was puzzled because I remember the other locations I visited, including Richmond were all able to accommodate the request. Further to my request to speak to the manager, he told me that the assistant manager on duty is currently away, and she can come to speak to me after she returned. 30 minutes in my meal till I finished, the manager is still nowhere to be found. When my pot was brought to me, I noticed the potatoes noodles were not cooked properly, they were still stiff when biting into it. So I couldn't eat any of them. I wanted to wait till I talked to the assistant manager and bring the issues together. After waiting for another 10 mins, I had to wave down a waitress and she brought the assistant manager right away. Apparently she was back a while ago. After listening to my concerns, she was able to make an "exception" and brought me a room temperature green tea drink in a cup right away, and offered a coupon which I have to use is within 30 days. I emailed their store manager to ask for an extension on the coupon, but never heard back. Funny enough, the assistant manager gave me the wrong email to beginning with, and when I told her the email bounced back, she then gave me the correct one. Is that a coincidence or on purpose? You tell me. What can I say about this location? The restaurant was really loud when I entered, blasting pop culture music mixing with EDM. They have the same type of ambiance in all of their locations, customers just have to deal with it. My pot came up to $45 and I barely picked anything, not to mention the not eatable noodles. Not sure what type of weighting system they use, nothing was transparent. To me, it's not really worth it, especially after what happened. I am disappointed and won't be back.

    Ana Z.

    Big way is always the place to go to during the winter or if you ever need a hobble of soup, I love how customizable it is and the ingredients always taste so fresh.

    Pick your items first and they weigh it
    Andrew S.

    We drove by this place so many times and it seems to always be full. With this cold weather, we came to try this place. You get a pot and tongs and you choose the items you want. Then they weigh it and you're charged per 100g sp keep that in mind as you can get carried away with filling your pot. After they weigh it, they take it to the back for their cook, to cook it for you. You also choose the soup base. The tables are close to one another so it can get a bit cramped in there. They do have a good variety of food/ingredients and it is fresh. You can choose from 4-5 soup bases. They offer ice cream after too but we didn't have it as we didn't want anything cold after eating hot/spicy food. I got the green pepper soup base and my wife got the sa cha soup base. My soup was good as it was subtle but flavorful. The condiment selection is okay, was hoping for more variety.

    Pumpkin broth
    Celine L.

    Amazing spot to have a meal that's fully customized to your liking! We love that we get to pick our own items and broth. It's pay by weight and we manage to stay under or around $15 usually, so it's a great deal. We signed up ahead of time on the Yelp waiting list and then we were given our little gold pots & tongs shortly after we received the text message. Service was friendly and efficient, and they made sure we had water the whole time. We can't forget the amazing complimentary soft serve (we got matcha this time but forgot to take a picture) at the end. Perfect way to end off a meal! The newer location on facing Kingsway is more spacious and I love the high ceilings. Everything felt clean and new (but the bathroom could be a little cleaner but I think it might've just been the customer who used it before me ... ). Overall we love it here and will definitely return!!

    personal hot pot
    Tony J.

    There are two locations of Big Way Hot Pot within about 50m of each other on the same block. They both serve the same food, but it's a little confusing. This is the location that faces Kingsway, and seems to have more people during peak weekend dinner time. Small hotpot restaurant where you grab the ingredients from some shelves, go pay at the counter by food weight, and they boil it up in the broth you choose. First time I've tried this style of hot pot service, and it's efficient. The place was full when we were there on 5:30 on a Saturday but turnover is fast. The line gets longer later. Back to the ingredient selection, they actually have a pretty good variety. Lots of choices of processed meat (fish ball, meat balls, spam etc.) and noodles, and the sliced meats, seafood, veggies, and tofu selection are decent as well. My pot was $28 before tip which was reasonable. There is probably a strategy of not getting stuff that's too dense since it's charge by weight. They cook it up pretty quickly and bring the pot to your table. I got the shacha soup base and that was good. For the price, the ingredients were pretty tasty. The meats were pretty good. So were the purple yam noodles which looked pretty. They also have a small sauce bar to whip up a dipping sauce. After the meal, they give you a complementary soft serve ice cream cone. The only flavor they had was "strawberry", but it didn't taste very strawberry like. Our group thought it tasted more like bubblegum or toothpaste. Well, the hotpot was pretty decent at least.

    Thu P.

    Came here with my partner as part of our hot pot tours! The serving format is getting a big pot, choosing anything you want from their wall of hot pot goodies, and then paying by weight and choosing your broth. They cook it for you and bring it to your table. I believe I got their malatang broth. It was really delicious. All the hot pot items were as usual--there is SO MUCH variety to choose from. My favourite was their salted egg yolk ball. It was like eating a salted egg yolk gusher--so yummy! Quality was good! They also have a well-equipped and complementary sauce bar. My only complaint is that because I didn't get to cook anything myself, not everything was to my liking. For example, the lotus root was too hard for my soft mouth. And my noodles were getting really soggy by the end. However, at the price this place is, I'll deal with it because you can't really get hot pot anywhere else for cheaper! I spent less than $30 on my bowl, and I could have spent even less because I was too full. Service was really good, the restaurant is itself is really bustling. It's an extremely popular spot--my partner and I had wait-listed online an hour before while we rascaled around Metrotown. When we got there, there were nearly 100 people on the waitlist--insane! Very loud and chaotic in there.

    Menu - drinks
    Greg T.

    Choose your own adventure. There's a huge selection of raw ingredients - you pay by weight, pick your soup bases, and they bring the finished soup out to you. Plenty of meat (frozen hot pot rolls, and raw meats), fish/beef/uni/lobster balls, mushrooms, noodles, greens, vegetables. It's nice to just pick your favourites, or to be able to pick 1 of something just to try it out. It's easy to get carried away and end up with a $30 meal. If you choose sparingly, it could be around $15. Mine was around $25 (see photos before and after). They have pop, bubble tea and other drinks, as well as beer, soju, and "spiked" bubble tea (shots of alcohol added in). Complimentary ice cream after your meal. Parking is metered on Kingsway, but you may find free spots on the side streets. This is the 2nd location and the same company as the one around the corner. They both seem to be doing well and are typically busy so it can't be too bad?

    $13 miso based soup! Fresh and delicious, but not enough broth.
    Lara O.

    There is no way this place is up to fire code. It's a mosh pit from the line in to your cramped table. Group of four, luckily a friend put us on the two hour waiting list! We got a text and headed to the restaurant. Standing in the freezing cold, back to front with strangers, you're given a bowl and tongs. Then as you're shoved along the fridge line selecting your food, their staff cram in between you to flick you with prawn water etc while they make uber eats orders. At the weigh scale you pay and get a number then join, surprise! a mosh pit line of people standing 15 plus minutes waiting for a table. I hope you enjoy eating while ten people stare at you hoping you're nearly done! Then, you crowd surf to your table (which is wet with chemical cleaner) they cram so many people in at the end of tables that when someone attempts to pass your table their coat/ butt/ hair or whatever knocks over your 8$ drink. My $13 soup was good, tasty miso broth but my noodles were over done and it was a laughable amount of broth, most of my food wasn't in the broth. Luckily a friend ordered the same broth as me and shared so my noodles and dumplings didn't dry out, but my soup was cold by the time I got to the bottom of my noodles, I like the places with individual food warmers. The Ice creams were a nice free dessert finish but everyone's glaring at you hoping you'll eat it faster and leave. The food was good, but there's no shortage of great hot pot in the city or within walking distance of this place, I'll honestly never return.

    Kim T.

    We tried both locations and the one w/ door number 4250 had better brighter ambiance and cleaner sauce bar. Soooo many toppings to build your hotpot which was great!! They also have many soup bases to choose from. Price is very reasonable. Delicious and filling! And you get free ice cream after your meal which is a plus. Be sure to get into the queue online as soon as you can as wait time for us on the weekend was about an hour. Service is friendly!

    Collagen bone broth hotpot
    JT C.

    alWAYs an option here... my WAY! I think I lost counts on how many times I have been here and other locations. It's fast, opens late and decently good minus the crazy lineups during peak hours. This location is located right on Kingsway in Burnaby on the same block as Bubble World, Pho 24, and with its old location around the corner still. Here were what I ordered the last time here; 1. Lychee sparkling. Nice little drink, as you can see I like lychees lol 2. Honey green tea. Can't go wrong with honey right? 3. Collagen (Pork) bone broth with my selection of self picked food; duck breast, fried egg, sliced beef, ham, bamboo roots, spinach, tong ho, egg noodle, mussel meats, tofu puffs, baby corns, enoki mushrooms, nappa cabbage stuffed taro cake. $25 4. Szechuan green pepper broth with selection of self picked food; quail eggs, baby corn, fried egg, cabbage, duck breast, ham, nappa cabbage, bamboo shoots, sliced fish and pork blood. $22 5. Matcha ice cream (complimentary) Overall I really like this concept of self serve on the food you want that are displayed and pay by weight. Then have it cooked by selecting the broth options of your choice. The atmosphere here is always vibrant and busy, therefore making a reservation is recommended during peak hours. The staffs here are quite helpful and friendly most of the time. And of course the food here is always decently good, after all, I picked it and had it cooked my WAY!

    Several types of meat, veggies and dough type items. I also added 2 noodle circles.
    Patrick F.

    A friend highly recommended this place. I'll definitely be going back. I had quite a bit of meat, veggies, and dough based items in my pot. I chose a Sukiyaki sauce, which was quite stellar. The service was quick and great as well. We managed to miss the morning rush and got in right before the afternoon rush, so the wait was quite minimal. They do offer a waiting list online. Just be warned you have 5 minutes to show once your slot is up. The seating is quite tight, but it is still roomy enough that you don't feel like you're in someone else's way. They also have the best Matcha Milk Tea I've ever had. The flavor really came through. They offer complimentary ice cream. We had a Matcha flavored one, and it was some of the best ice cream I've ever had. Lastly, they charge each pot by the weight of the ingredients you load up. For 3 of us with almost full pots, we spent around $100. Compared to another hot pot place I've been, this is 33% cheaper and honestly tastier. I can't recommend this place enough.

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    4 months ago

    Food is bomb as per usual and nicely cooked but also welcoming staff and great vibes :)

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    Review Highlights - Big Way Hot Pot

    “Its by weight then broth comes in so many choices my favorite so far are the collagen,miso and malatang.”

    Mentioned in 10 reviews

    Read more highlights

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    Came for the late night (9-11pm) AYCE hot pot deal and it was a great experience! The food was…read morefantastic, and the ingredients all felt very fresh and prepared to order. The self service sauce and dessert bar adds to the premium experience as well. I wanted to try their advertised Wagyu beef and man was it fantastic! The meat melted in your mouth and wasn't overwhelming which extremely fatty cuts of Wagyu can be. By far the best AYCE hot pot meat item i've ever had, and I've been to many AYCE hot pot restaurants before. Shoutout to the shrimp paste and salmon sashimi as they also tasted fantastic. Ordering food was very simple; you order via a sheet on the paper to start but as the night went on, voicing the order to the very attentive waiter was all that was needed. Service at Dolar shop is always 10/10 and there was no exception during the AYCE service. Would 100% return for this late night AYCE deal as this was the best overall AYCE hot pot meal I've had.

    Hands down the worst DolarShop experience I've ever had and I LOVE DolarShop. Came here today,…read moreSunday lunch with my sister, niece, and nephew with a 11:30am reservation made. It's great that they brought the DolarShop menu back, along with the Kids Eat Free deal. We were seated pretty quickly and it was nice that they had free toys for the kids. I told them we were celebrating a Birthday and they said they will only provide something if it's the actual day of my Birthday, which was a slight bummer. The Richmond location has never asked and being that my actual Birthday was 3 days away... oh well! We put in our order on the tablet pretty quickly but were told we can only the food for the Kids menu after we placed our adult food order on the tablet. We waited for awhile but no one came back to take the Kids food order so we had to ask again to place the kids food order once the adults food arrived. The adults food did not take long to arrive but for some reason our pork bone soup base never came with the extra chicken and intestine that it usually does. Again, another oh well! However, the food for the kids took RIDICULOUSLY long. It literally took 45 minutes and checking in on the order 3 times for ONE of TWO kids meal to arrive. The kids ended up eating the adults set meal and after 45 minutes my poor niece and nephew had to share one small plate of food. Another 2 follow ups and another 15 minutes later, the second kids plate of food FINALLY arrived. From ordering the Kids food until arrival, it took ONE WHOLE HOUR for my niece's food to arrive. I understand that they eat free but what's the point if they are going to starve the kids?!? My sister literally finished her entire lunch set, while sharing it with the kids, before my niece's food arrived. The restaurant appears to be understaffed though it was less than half full. The kitchen also appears to be understaffed - while walking by there seemed to be only 4 employees in there, including a dishwasher. No apologies at any stage and while the food quality was fine, there's also definitely less food compared to my recent lunch set at the Richmond location. Luckily, I had won a voucher for the meal but it was difficult to decide how much to tip, as the service was lacking and the kids food took so long. I believe in tipping though but today's tip was definitely not as generous as usual. This likely will be my last time to this DolarShop location and will be warning my friend's and family to stay away. Guess we'll only go to the Richmond location from now on, which is too bad.

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    Pot Empire

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    I had been to this restaurant but it was a long time ago. However, i noticed the qualitis have…read morechanged. I visited the restaurant the 2nd time last night. We ordered 2 set hotpot dinner. One was the fatty beef with pork bone brother and the other one was the Chicken thigh with pork bone broth. The bone broth was average. Regarding the meat, fatty beef looks average. however, the chicken thigh still had ice when the meat was brought out resulting with a lot of water on the plate soaking the meat. The meat was very soggy and fell apart. Overall, i think the quality and price are quite average. the service was acceptable as well But i have to say their milk tea is good though

    upon entering, the first thing we noticed was the strong smell of gas. it lingered in the air,…read moresharp and a little unsettling. the restaurant also felt unusually cold, with little ventilation, which made the first few minutes uncomfortable. once the boiling cauldrons started, though, the room slowly warmed up and the chill faded, though a few in our group mentioned mild headaches early on. the space itself was bright and lively, filled with neon light and movement. reflections bounced off the tables and walls, giving the room an almost electric energy. servers moved constantly, weaving between tables, and the place filled up quickly with conversation and steam. menus were large, simple to read, and easy to follow. dinner included a drink, milk tea, yakult tea, or green tea and a dessert choice, either a fudgesicle or a revello style ice cream bar. the sauce station wasn't as extensive, but did have fresh minced garlic, sesame oil, soy sauce, vinegar, chili oil, cilantro, green onions, sesame paste, rows of fresh ingredients and condiments let diners mix their own combinations. the sauces were flavourful, versatile, and worked beautifully for dipping or for stirring into the soup. each broth came with a generous set of ingredients: chicken ball, fish tofu, fish ball, corn, enoki mushroom, fried bean curd skin, lotus root slice, tomato, napa cabbage, quail egg, and a prawn. the bowls provided were small, so we learned to transfer ingredients from the large serving bowl into the pot, and later use that larger bowl for the soup itself. parking was free but limited, tucked under cover next to cm chicken in the newmark building. overall, despite the initial gas smell and cold temperature, i enjoyed the meal and the interactive experience. once the pots started bubbling and the table filled with colour and steam, it became warm, lively, and satisfying, the kind of place where flavour makes up for the flaws.

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    Marble House Eatery

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    What a great place to celebrate Birthdays!!…read more They not only offer special rates for the B-day Girl or Boy, they also go all out with staging a b-day song and light show and you even get to wear a Crown or a Tiara!! Staffs are very friendly and helpful as we were not familiar with their ordering system, they showed us and it was easily understood! Foodwise, this place has all of it ... from dim sum to BBQ meats to Hot Pot and Table Top Grill! All you need is a hungry tummy! Contrary to some reviews, items came very fast and there is no wait time ( even though the Saturday night we were at it was full packed ) once we ordered through their iPad it came within minutes! For vegetables and other items such as dim sums and condiments you can get them at the self-served counters. Only issue is their parking, located at Crystal Mall, the parking can be a challenge. Pro-tip : just drive straight down to P2 rather than waiting forever on P1

    We'd been here once a few years ago for AYCE Hot Pot. Each person gets their own individual hot pot…read morehere. Back then I opted for a Miso flavored broth. I recall back then that the server came around and topped up my soup with more broth instead of just plain water. This made my broth quite salty, so I didn't care to drink the soup afterwards. Other than that, I remember that we really enjoyed this restaurant. The selection of foods was impressive, even for me who doesn't eat meat. Fast forward to now...this was our first time coming back for AYCE Hot Pot. Things have changed a bit since our previous AYCE Hot Pot experience here, and not really for the better. First of all, it used to be one of those places where you would get a piece of paper and use a pencil to mark what you want from the paper. Now they have an electronic tablet for you to order from. Not the most user friendly system. For instance, there's a section of the tablet that was marked "Vegetarian." This section only contained about 3 items and they were all Tofu/ Bean Curd type products. I was scratching my head thinking, "Where are all the vegetables?!" After a bit of thinking and wandering around, I finally figured out that you're supposed to get up and collect the vegetables yourself. There's a bar with veggies and other ingredients. You take a bowl and some tongs, and then put the ingredients into your bowl. So...some things get ordered form the tablet, and other stuff you have to collect yourself. Would have been nice if someone had explained this to us when we sat down. As for the veggies themselves...the selection is much smaller compared to what it was several years ago. Sufficient enough for me to still have a good meal; however, it paled in comparison to the selection of veggies we had to choose from on our first visit here several years ago. As for non-veggie items...a lot of items you get the first order free and then if you want more, you have to spend extra money for that. Ummm...that's kind of a bummer. Kinda defeats the purpose of AYCE which is to pay one fixed price and then eat all that you can for that price. I had Sukiyaki broth this time; thankfully the server came around and topped up my pot with plain hot water this time, instead of more broth. So I was able to enjoy drinking my soup this time. Also, the meal comes with one free ice cream and one free cotton candy. The ice cream was a choice of pandan or vanilla. The cotton candy comes from a machine. You get up and press the buttons on the machine to serve yourself. The machine takes awhile to warm up each time, so...a bit of waiting involved. Overall...the food and service were good; however, with the selection of food having gone down and with them charging extra for additional orders of certain items...the value is not as good as it was before.

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    Big Way Hot Pot - hotpot - Updated October 2026

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