Update: Garrett from Big O replied that "our records show that" I'd arrived at 10:00 AM rather than 1:00 pm and they were thus not able to keep the appointment. Well, I'd like to see those records. They're not accurate. I was in church at 10 am, went home for lunch afterwards and arrived at Big O after lunch at 1:00 pm. In reading other owner responses to customer complaints I've noticed that Big O rarely accepts responsibility for a poor experience. Its always the customer's fault. That's a big red flag. ****** Big O pet-peeved me. Nice website with a place to enter information and make an appointment for an oil change, with the option to wait for vehicle. When I get there, I'm informed that I'd need to leave the vehicle...there are 5 ahead of me. Why bother taking an appointment, giving the option of waiting for it and then being treated like a walk-in? Scratch Big O off my list. read more

I work right next-door. I dropped my car off for new tires. They never called me to come pay for my car when it was finished and now their clothes or doors are locked and I'm stranded at work. I work right next-door and I will never do business with this location again now that I'm going to be out more than $100 on Uber rides back-and-forth. read more

Not a good service. Not professional. This was my to go to for oil change and everything. Won't be going here anytime soon read more

Worst service Ihave had in 3 years. I sat at this shop for 3 hours and they did not even look at my car! Please do not go to them!

Horrible service--one of the worst experiences I've had. I took my car in for an air conditioning evaluation and was told my system was low on R1234YF and had a leak. I was then told they needed to refill it to diagnose the issue, and the cost would be $430. That didn't sit right with me, so I decided to get a second opinion elsewhere. To my surprise, the next shop told me my refrigerant levels were completely normal. I called back and spoke with Robert at the 19th Ave and Northern location. He told me they had actually filled my system with R1234YF before I left--at no charge--because they were "trying to troubleshoot." That makes absolutely no sense. First, I'm told the system is low and needs a $400+ service, then suddenly it's full and I'm told they topped it off for free? Meanwhile, my original issue wasn't fixed at all. This feels dishonest and misleading, like I was being set up to pay for something I didn't need. On top of that, I had my brakes done there a few months ago, and they're now squeaking and grinding worse than before. When I brought it back, I was told everything was fine--but clearly it's not. Overall, I feel like this shop is not properly diagnosing vehicles and is trying to charge customers for unnecessary or questionable work. In today's economy, people can't afford to throw money away on issues that may not even exist. I'm extremely disappointed and frustrated with the service I received and would not recommend this place to anyone. read more

I went in needing a tire but decided to get 4 and I went through the financing and when I went to pick up my truck I ask why the amount was 400 than originally told, and they said it was financing charges, like a stupid person I believed this only to find out the sales person Jared upsold me stuff I would never agreed to!!!!! I called the company numbet, made a complaint no one has called me back!!! this situation was horrible I should've had my truck towed to discount tire, I need help, I am going to contact channel 3 for help since this company doesn't care about their customers!!!! I had no ch but to pick 1 star is give them a -10 if possible read more

Justin Maes and his staff did a remarkable job! I was more than satisfied with the results and will highly recommend family and friends to this location in particular. I will continue to come back for their expertise and support on all my vehicle needs. From start to finish I was impressed. From the beginning I was greeted with hello and smiles. I see they love their jobs and take pride in their work. Each service I've had I was always informed and educated about the situation. This establishment always has Keurig coffee ready to go, clean bathrooms, and friendly staff. Also, if need be they are always able to usher me to work for the more extensive vehicle repairs. Please come and see for yourself the welcoming vibes and professional service given. read more

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This is my last visit at Big O: I take my vehicle only for oil changes & have always had no problems but these last few times I hesitate to take it there again! I guess because they want more money out of me so I realize that they are now telling me, I need this, I need that, etc. & I don't believe my vehicle needs a few things they suggested. So sorry, but I don't trust Big O anymore. They told me I needed something (I don't remember) something about the screw couldn't fit well on something & that they'll try to fix it. If not, that it would cost approx. $450. - $500... I told them I CAN'T afford that as I'm headed on vacation for that weekend!! So they come back & said...they were able to fix it..... right! That is SOO wrong to take advantage of women... In June, I took it to another Big O & stopped taking it there as they were trying to get me to pay for struts which I DID NOT need! All the cars I've owned, I have NEVER needed struts on ANY of my vehicles!! I've even taken it to a couple places after that incident & they said I didn't need struts. I hate dishonest people!! So now I will be finding another place to take my vehicle!! read more

This was my first and will be my last visit to Big O Tires. I don't know if all locations operate the same way, but this one experience was enough to make sure I never return to any of them. I came in for a simple flat tire repair. I was told it would take 30-45 minutes, which was perfectly fine. I let them know I would be five minutes away and asked to be notified when the car was ready. Around 3:00 PM, Anthony called to tell me the tire couldn't be repaired and that a new one was needed. That was still fine -- I asked how long it would take, and he told me, "We should be close to closing by the time it's done, but I'll make sure to call you to pick up the car before I leave." By 4:20 PM, I still hadn't heard anything, so I went back to the shop. The place was already closed with no one waiting for me, even though he promised he would notify me. My calls and messages were ignored. To make matters worse, I live nearly 50 minutes away in Gilbert. All my soccer gear was in the car for a 7:30 PM game, and everything I needed for a 10 PM gala with my girlfriend was also in the car. Because of this situation, I missed both events. A friend drove me home, but I couldn't even get inside because my house keys were in the car -- so my only option was to go back and stay at my friend's place until the next day. On top of everything, when I picked up the vehicle the next morning, there was grease all over the white interior of my driver-side door. This was, without exaggeration, the worst service experience I've ever had read more

Worst big O tires in the state of Arizona I had an appointment at 10 dropped my car off and I have just gotten my car back at 1:20 for an oil change. There is no way that an oil change ever takes 3 hours unless you are ordering special oil from a different country. This is the most ridiculous and worst service ever I hope this location goes out of business read more

Quick and very professional . Complimentary water and great waiting area. Pricing and selection were very good.

i took my 24 year old Ford F150 in for a brake job to the Big O Tire on 20th ave and Northern in Phoenix. I told the service manager, Kevin, i thought it needed front and rear brakes. After evaluation it was determined my brakes were all good! They then recommended a brake fluid flush, rear shocks replacement and a front end alignment. i felt I had excellent service at a fair price. I would recommend Big O Tires on 20th ave as an honest, professional and friendly place to do business. Janice W read more

Great people over here. I go to Big O Tires for oil changes- just pick one I'm near when I'm running my errands. This one by my work is my new favorite! Super friendly and honest. They're so helpful when providing service. If there a coupon available they will let me know and apply it! And this last time a gentlemen named Nicholas really made sure everything was taken care off for me. I will be back Nick! You're the best - I will send all of my coworkers to your location read more

The service was great. They were even able to do the alignment at the end of my oil change and car inspection, that was suggested to get done soon. Thank you all! read more

This place is just terrible. The desk clerk manny is a peon . today told him that I needed the rear brakes and oil change which would have been around 600 dollars which was fine and then he charges me for my front and rear brakes and does other things as well and end up paying 1000 does try to fix it at all DO NOT GO HERE they need to fire this guy and dudes just sitting in the back office gossiping just close the location at this point !! read more

I got a transmission flush from this Big O location last year. They tell me my vehicle has a CVT transmission, which it doesn't. Then they put the wrong fluid in my transmission. Thankfully I looked up what kind of transmission I had and what type of transmission fluid my Jeep required. And then they didn't even want to flush it again to put the right fluid in. I insisted, because I didn't want my transmission to fill prematurely or wear out before it was supposed to. These guys sound like they know what they're doing, but that couldn't be further from the truth. And now, I wouldn't go back there even to have a tire patched. If you go get any service done at this Big O tire, do it at your own risk. Because you've been warned. read more

bad management. - bring your car for oil change and get a new engine. - as soon as you entrance you got this bad smell of farts. - check everything you paying for * rebuilding kit / ( )* nitro AIR * rotation. ( they make you pay for things that they don't add to your car just to save time in the back ) * 20 employees and still cannot manage to be a good store. * bring your car for a simple 20 minute battery change and take your car after a week (because employees keep messing up cars) * HR pointless in that store as well. read more

Big O Tires - Tires Near Me - Phoenix, Arizona

Horrible customer service. No greeting, waited while employees finished their conversation before they acknowledged me. They did not call when my vehicle was finished. I had to call and check in with them. Alignment was supposed to have been done, but after picking it up and driving on the freeway, it clearly was not done. Car was shaking and pulled to the side. Have to turn right back around and take it back. read more

Their knowledge is seemingly limited to smaller jobs, i.e., windshield wiper replacement, oil changes, new tires, etc. If you're looking to have work done beyond the scope of standard maintenance on your vehicle, I definitely would stay away from the big chains such as Big O and stick to mechanics that actually specialize in the make of your vehicle. There are simply just too many nuances for 100s of different make, model, and types for mechanics to remember/know everything. Essentially, I was told one thing, but a quick Google search quickly debunked their assessment. Additionally, 3 different mechanic shops all had the same assessment on my issue, but for some reason this specific Big O thought different. Go figure. Nice guys though. read more

I've always used this specific location because I appreciated the service and would even recommend them but after today never again. I was charged almost DOUBLE for the service option I had chose because the guy THOUGHT I had chose the more costly option. I would never chose a service I know for a fact I couldn't afford but instead of picking up the phone and using our words to confirm, they just went ahead with the service. Not once was there an apology for the miscommunication, or offered a potential correction. I was just stared at as I had to figure out a way to pay or they would hold my only vehicle hostage. other employees just sat and stared at you stupid too as if they were doing anything other than sitting on their asses, phone I hand and being nosey. Now I'm here with a loan I was basically forced into and half the stuff still needs to be serviced. The customer service here is mediocre at best aside from Mark, he was a gem. Mark was the only good thing about the experience. read more

Management is very unprofessional, rude to their technicians, manager tried to up sell me a bunch of things i did not need even after refusing once kept trying to pressure me to buy thing i did not want done. Took them forever to do a simple service. Could hear the manager yelling at one of the technicians. Very unprofessional, would not recommend this place even for the simplest things read more

I brought my car in to 2420 west northern avenue to have all 4 tires replaced and they did my rear brake as well. Justin Mae's was the guy I spoke to and wrote up my work order. The work was done by Ramiro Ramirez Chavez and Zachary Miranda. I had star wars tire valve caps on my car that were not there when the work was done. Justin Mae's commented initially that he liked my star wars theme to my car and then they went missing. The job took an hour longer than expected and when I called and complained about the missing items, I was told he would talk to the manager and never contacted me back. I will never go back to that location again and I recommend you do the same. read more

I don't know what to say was the biggest mistake ever I went there for oil change. I walk out with big leek destroy my garage and they destroyed the wheel lug nut tire. I took it back the only thing they said we do apologize we fixed the thing for you with not even explaining what's going on. What was the problem and I took it somewhere else guess what for the oil pan the plug drain they put silicon. I cannot believe how these guys are still on business. read more

Big O Tires - Tires Near Me - Phoenix, Arizona

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Awesome service as always BETO (Rosario) was very professional and did. A.great Job on my car thxs for the great serbice read more

I went there with a last minute emergency. I got a flat tire. I rate mechanics based on honesty, cost, and time. They could have told me I need a brand new tire and I might have believed them. But they did not and fixed the tire for $24.99. Not too bad. They did it in about 1hr. Based on this one experience, I'd give it a 5 star rating! read more

Big O Tires - Tires Near Me - Phoenix, Arizona

I ha a 90k service for my vehicle and with no doubt I am sure I save at least 35%! The service was great! the car runs great! They do such a great job! Thanks Big -O read more

I purchased a set of 4 tires with warranty. Within a couple of months my husband hit a curb which caused the front passenger tire to go flat. Took the car back and had it replaced and they charged for it. The new tire had slow leak. Finally took it back to be replaced. They said they would not honor the warranty because the car needed a front end alignment. Wish the had told us this when we purchased the complete set of tires. What a waste of money. read more

Quick and reliable. Although my car constantly needs maintenance, the staff is always transparent and has polite service.

Justin was super helpful and fast with the process to get my tires switched. Highly recommend. Fair prices

I only been to this location twice and both visits were for wheel alignments. Service was decent and was in and out within an hour. Only issue was the price, was a bit on the high end but I accepted just because its close to home. read more

Major helped us after we got a nail in our tire on a road trip. He was extremely polite and we were out of there in 2 hours after an oil change and patch repair. He even gave us some recommendations on where to walk to get breakfast. Would definitely recommend! read more

My Tesla received a flat on the 17 we had to have it towed and Big O was the closest. They looked the tire and concluded the rim was shot. They tried to help us locate a rim my tires were still under warranty from a shop near my home in the East Valley. Fast forward rim was not able to be found so I had to order one on EBay. after calling to see how much a tow would cost $260 I decided ask if I could leave my Tesla there. Robert was so kind to let me keep my car there for 5 days free of charge. When I returned with my rim and tire they switched out the TPS and put my new rim|tire on for free. What an amazing service experience. They answered our calls with out anything but kindness. Thank you read more

Stay clear of if O Tire on Northern and i17. There are crooks employed!!! I've had nothing but problems since 1/15/22, the date I had my breaks repaired on my Audi Q5. That's one day after my dealership, Audi completed a full inspection pointing out that we needed new breaks. The job was completed on the 15th and since I've gone back in 2 times complaining that the breaks were still squeaky. On 1/29, after complaining about the noises break, I was told that I needed to put more miles on the break to wear them in. I also told I needed a new coolant reservoir tank. Got work completed and was told the breaks were ok, no issues. Merely more time to break them in. Today 2/6 I stop by again because the break are still loud and was told The CV Axle is busted and grease is all over. TAYLOR, the assistant manager, who has been working with me from the start of this transaction, hung up the phone on me after he and I couldn't see eye to eye on my suspicion of foul play. Audi didn't report any of these issues prior my Taylor's team nor were there any indicators from the vehicle of issues. Taylor finally admits that the breaks are faulty and that he can have them replaced under the warranty. However, at this point I do not want my vehicle touched by this shop and asked for a refund, only to be told that there are too many miles in the breaks for me to be refund. Miles that I was told needed to break in the breaks by Taylor and team. I want my money back!!! read more

Update: so since I was quoted over 900 dollars to fix some pipes that were leaking I ended up taking it to National Automotive Repair. Not only was it not as bad as they made it seem , it was my rack and pinion that I just got fixed from here . Which means it should've been brand new , but instead they gave me an old one that was leaking ! Thankfully I found a much better place that was not only truthful being that I am a woman by myself but WAY CHEAPER . Not only that but it should've been covered by my warrenty HERE! I spend $194 dollars today to fix the big issue and I would've rather spent that then get something done wrong ONCE AGAIN FOR FREE ! Please don't ever spend your money here . They do not care about you or your car but YOUR MONEY ! you guys are probably the worst mechanics I've ever seen . I still cannot believe I've spent almost $3000 on this sorry company ! read more

This location has great customer service especially from the manager very helpful that's why I keep coming to Big o here thanks guy's

I been here several times for alignments and no issues. Good price and value until now. I bring in a truck and had an appointment which was confirmed and all. I showed up early. Cone back an hour later and they just pulled the truck in. I asked for manager. Mark Robert's. total jerk. I asked what was the issue and he said appointment is just so they can have an idea of how many are coming in. Appointment doesn't guarantee anything. I didn't agree and said okay let me have number to corporate. He refused to give that to me. I then asked for my truck and he refused that. I was upset and he said I was raising my voice. I told him I wasn't and I walked outside. Mark finds me outside where i was cooling off. I told him I didn't want to talk and he handed me free alignment and his card. Then he told me to calm down. I told him I didn't want to talk and I was out here to cool off. Please leave me alone. He refused and kept talking. never come here unless you wanted to be treated like crap. know your appointment means nothing to these people. read more

I've been to this location many times since they opened (thanks to all of the nails and other shrapnel on the Phoenix roads!). The guys that work there are great! Every time I've been there they've gotten my tires fixed quickly and at a reasonable price. The manager Taylor is awesome. He was very helpful in selecting the best tires for my Audi and I appreciate his knowledge and honesty. I will go nowhere else for my tire needs and oil changes- cannot beat the price and customer service. Thanks guys! read more

Went in for a oil change an end up buying 4 set of tires and I thought everything was good until the next day my car started shaking an the check engine light came on. I thought it wasn't nothing until my oil change light came on. So now I'm wounder what's going on I get to work an noticed there is oil leaking out car I called them spoke with manger an he had to look at the camera to see what happened an he didn't want me to drive my car instead get it towed to them from my job which is hour away wow So I went to a different big o by my job thank god my car made it there an I had to get a Uber back to work because I have to work The other big o said that my oil cap wasn't even put on so all My oil leaked out, they fixed it free of charge but the fact of knowing that my oil cap wasn't on at all just gets to me... After they fixed it I went bacc to work and called this big o an the manger said don't drive my car the tow people will come get it tomorrow to remind yu I'm at work so I end up driving it home an the next morning I went up there to have them make up For there wrongs an the manger got the nerve to give me 3 free oil changes like really y'all couldn't even did the first one. I do not recommend this place to no one they do not appreciate the customers at all an can't believe there services. read more

My tire popped nearby I had a spare under the back of car and the employees found tool to lower tire changed it out for free .. a blessing greatly appreciated you guys are awesome read more

I don't know much about cars. I'm really bad but Kevin made me feel comfortable and explained things to me very well. Service was excellent! Would definitely go to this location again! They were very helpful! read more