They keep texting me for my opinion so here it is: these people are scammers from my perspective. I went here for a second opinion, which I'm sure they thought meant I wouldn't dare pursue a third opinion. All through the office they have strut and shock advertisements specifically. Not so strange until that's exactly what needed to be fixed on my car for thousands of dollars....... a car that's having directionality issues. I'm no mechanic, but I wasn't born yesterday and can type things into google. They claimed that the housings for my strut and shock assemblies were cracked and needed replacing. That's a very specific claim. Anyways I took it to National Automotive down the road and actually got taken care of. It was the sway link bar. No issues with the housing of the strut or shock assemblies. The car drives like a dream now, no thanks to Japanese Auto Pros. Saved a few thousand dollars by not taking their word at face value. The funny thing is I might have trusted them if they treated me with more respect. One of their workers (presumably a manager) told me they don't have time to call my warranty company for me and started playing the world's smallest violin for completely avoidable staffing issues. So as the customer I had to deal with that all myself (whatever, but it's not standard). Long story short, y'all are weird. Also, lose my number and stop spam texting me please. read more

Japanese Auto Pros - Total cost for strut and shock assemblies they claimed to be broken was around $3,500, screenshot. - Auto Repair Near Me - Phoenix, Arizona

So my car needed some work and I took it to one place that quoted me 3600 for control arms, and a tuneup. I thought this was a bit high and called Japanese auto pros. They quoted me 1600 under what Sun Devil Auto quoted me. They were fast and able to fix everything within the same day . Workers were friendly and now my car feels great to drive . So glad I decided to call them to get a second quote . read more

I just want to thank all the staff at this shop, not only they fixed my aircon but they gave me affordable price range. They are honest and will work on your budget. read more

I came in on Tuesday, 3/11/25 to get an estimate for A/C repair on my 2015 Honda Odyssey van. I was expecting the worst. Mr. Tien came out and spoke to me and said I would need a blower motor and he could assess if anything else was needed as that was done (about $350 parts & labor). Less than 2 hours later, work was completed and van was good to go. Van A/C and heat works perfectly! I am definitely a new and satisfied customer. Thank you, Mr. Tien. read more

Thorough and informative, would definitely recommend and use again, very helpful in decision making

Very honest and very fair. When other places tell you all the doom and gloom, call them. They will expertly analyze your issue and give you a real cost. Don't trust people like even Sun devil and Joe's. read more

Great service! The team here has been reliable for all my auto services including oil changes! Very honest and resourceful!

Good job Oil change Cabin filters Serpentine belt Fair and honest. Very good experience read more

When i say this place is amazing I really mean it's... this was my second time coming to them but they always been straight forward , Communication on point, reliable and amazing They asked what was the problem and fixed it. That's way better then these places that don't even know what they are doing or wanna charge a arm an leg just to tell yu they can't help. In and out. Love it They fixed my ac / blower 1st time They fixed my over heating problems 10 starz read more

Japanese Auto Pros - My car that they fixed ac blower - Auto Repair Near Me - Phoenix, Arizona

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I had a problem with my car engine overheating and came in based off the good reviews on this place. They immediately helped me diagnose what piece I needed to replace and quoted me a reasonable price to change the thermostat and temperature sensor. Left with a cold ac and no engine light. Anything I ever need fixed in the future, I will definitely keep coming back to this place, Thank you guys! read more

These guys did a great job fixing/updating my off-road SUV! They were fast and with much attention to detail. Much appreciated.

Japanese Auto Pros are the most straightforward and honest mechanics I have found throughout my time in Phoenix. They work quickly and efficiently, while being incredibly honest about your car's integrity. They do not try and up-sell you, nor do they waste your time. Their value for their service is unmatched. Thank you for the incredible service to Tien, Victoria, and the rest of your team! read more

Most of the time I do my own oil change and stuff but it's freaking hot out and I look over to my right and saw this shop, pull in to check it out and got a good feeling about them. I'm really picky about shops. So I go in for an appointment and they said if I have a hour it'll be done! Plus they had the certain oil and filter that I insist on. 58 minutes later I was driving out of the lot. And that's after I was asking about doing other things the way I would do it and it's the way that they do it also! So now I'm booking an appointment for next week. I only know of one other shop that I trust and they are 2,800 miles away! read more

After 400,000 miles on my Toyota Tacoma, my cylinder head and gasket finally showed weakness. Being the original owner and my own maintenance mechanic, I take service for my little baby seriously. After checking reviews of a few shops in my area, I was Ied to Japanese Auto Pros. An interview with owner Kevin showed that this is one I can do business with. He gave me timeframe and fair cost estimates, and afterwards he met them. Upon delivery and a handshake, he was confident that my 25 year old would drive another 400K - a high expectation, but he took care of my baby. read more

I just purchased an Acura TL in near perfect condition but knew it needed its fluids flushed as well as a new rear motor mount (steering wheel was vibrating like mad at stop lights). Oh, and it had the original timing belt with 180k miles on it, too! Talk about risky! Since I was on borrowed time, I almost took her into Acura of N Scottsdale as their estimate was surprisingly low. I hesitated bc I knew I could shop around more for a better estimate that wasn't also a damn dealership. I stumbled onto Japanese Auto Pros on Yelp and saw all of the 5-star rave reviews from customers year after year!! Yes, there were some 1-2 star testimonials peppered also but quite frankly, the authors seemed to be unreasonable jerks at face value. I called them on a Friday afternoon and got an estimate for timing belt repair, rear motor mount, transmission service, oil change and radiator cap replacement. The quote was MORE than fair and they could get my car in on the following Monday?!? I was sold and jumped on their offer and am SO glad I did. My car was ready for pick up mid-day on Tuesday. Note: they had every opportunity to call me whilst servicing and 'warn me about the _________ needing replacing' since it was a new car and me being female. Nope. Not a peep. This crew is honest, efficient, affordable and competent- period. My car runs amazing now! Thank you SO much Japanese Auto Pros- you've definitely earned a new client. Plus my gear head Boyfriend will also start using you. Told my family to go here also. read more

I have had a stiff power steering wheel issue for about a month where I had to power myself to turn my wheel. It was absolutely embarrassing and I was surprised I lasted that long. My husband recommended this place to go to as he went here awhile back for his old Honda Accord. I have seen this place many times driving on Northern, but have never taken my car here until now. This place is right by the 17 Freeway, so you can't really miss it. There's ample parking and inside the facility, it's pretty cool to stay inside on a very hot day. I didn't have an appointment, but they still took me in on a busy day. I am very thankful for that. Tien explained to me what was wrong with it and I agreed with what he said as I suspected my powering steering pump was the issue. They quoted me about 4 hours to finish the job, but it was done in about 2. I really appreciated the honesty of the mechanics here and the fact they don't try to upsell. I was able to get my car right before closing and it drove like a dream. I can't remember it driving this smoothly in awhile. Definitely will come back for other services in the future. I can see why it's so busy here as they do the job great the first time and have a lot of returning customers. I can't recommend them enough. Thank you so much, Japanese Auto Pros! read more

I've been taking all my vehicles here and at their prior place before moving here on Northern. I always recommend them to all my family and friends. They are very honest and extremely hard working business. I'm very grateful to have found this place - it's like they say- you get what you pay for. I'm sure some other spots are cheaper in price but over time you will end up paying more. If you come here it's usually fixed once correctly. The brothers have an amazing staff and always accommodate my busy work schedule. Very friendly and respectful people. Honest and fair. Thank you guys for your business! read more

excellent repair at a very fair price. much less than my car dealership ($1000.00 less!) and this place had so many good reviews that i gave it a try. my car is running like a top again. highly recommend!!!!!! read more

I'd heard this was an honestly run business with great integrity from my sister years ago. She was absolutely correct! I purchased a very nice 2016 minivan one year ago. I hadn't serviced it since purchase as I drove it very little due to the Pandemic. Then a tire kept losing air so I had to get it checked. My oil indicator had also started showing 15% efficacy so I knew I needed to address it. As I checked into this place I requested a future appt. for an oil change & maintenance check. They fixed my tire, then said they had time to change my oil (and switch to synthetic per my request) & do the maintenance check. They were quick, communicative, and polite! Surprisingly, my bill was less than $100!!!!!! I'll be moving to another state in a few months. I'll have them do another maintenance check before I drive across country during my move. How I wish I could take Japanese Auto Pros with me!! Smart, honest, & hard working mechanics are worth their weight in Gold! read more

I would not go anywhere else. The staff is clear about what needs to be done. They are responsive if I have a time limitation and they are fair and reasonable on their price. Veronica a the front desk is very kind and good with communication. read more

I was recommended this shop by Jorge Ortiz about two years ago and can't ever imagine going anywhere else. Veronica is incredibly patient, knowledgeable, and thorough. The attention to detail the mechanics offer here can't be compared. I definitely recommend you bring your car here! read more

Our old auto repair shop closed down and we have been trying to find a new shop with quality mechanics and reasonable prices with great customer service. Japanese Auto Pros is that place. So glad we found them. Our family highly recommends them. read more

I have been taking my car here for a year now and they are trustworthy and do great work on my car!

Original review Ok, this place gets 10 stars in my book. I was visiting family in the area, I live in California. My Lexus Ls 460 had an issue with the front control arms. Stopped by Wilhelm Automotive to get it inspected and they said all the control arms were shot and it was going to cost $2400 to repair my car. I've worked on cars my whole life and work in the automotive industry. I absolutely knew that they were trying to upselI. I saw good reviews on Google and called Kevin at Japanese Auto Pros. He scheduled me in the next morning. Brought the car in and he took it up on the lift and we looked at it together. We both agreed that only one of the control arms needed to be replaced for the time being. He quoted me $400 out the door parts and labor and had it done by the end of the day. He even adjusted my alignment for me at no charge! Just drove home, 900 mile trip. Zero problems and car still drives perfect. It's not easy to find an honest mechanic now days, ESPECIALLY being a new customer. Kevin understood my situation and saw that I was vulnerable and still was 100% honest and helped me out. It doesn't get better than that PERIOD! Thanks Kev. I will def be sending my family to u for all their auto repairs. Update: 2 years later Updated review for Kevin at Japanese Auto Repair and his Team. My 81 year old Mother brought her troublesome Mini Cooper here to diagnose an ABS electrical problem. Kevin looked at the car and told her it would be in her best interest to simply get a new vehicle. It would be a few thousand to fix and simply wasn't worth it! Mind you, she is 81yrs old and went here alone. They could have easily took her to the cleaners. I drove up from California a few weeks ago and helped my Mom sell the mini and look for a new used car. Kevin assisted me with pre purchase inspections on 3 different cars and was very very very helpful with making sure I found a good reliable vehicle for my Mom. They squeezed me in their busy schedule. Once I purchased a nice Toyota Camry for her. Kevin gave me an excellent deal on performing all of the necessary services the car needed at an amazing price! This place is one of a kind. I cannot explain how grateful I am to Kevin, Tien and their team and cannot emphasize how much I recommend anyone who is in need of a reliable honest mechanic to give them a call. Thank you so much again Kev. Will continue to send all of my family members to you!!! 1 year later My Wife and I moved to N Phoenix recently to be closer to my now 84 yr old Mother. Fiances Nissan had a CV boot issue. Called Japanese Auto and they had me drop it off next morning. I work in Auto Sales for an AutoNation dealership here in AZ. I have employee discounted pricing available to me on our service dept and still chose to bring her car to Kevin. They had it repaired at a reasonable price and did a great job as always. Honest, reliable, friendly, and kind. Look no further, reviews speak volumes. Best, Dan B. read more

Had a fender bender on late model car and asked them to check out the car to see if there had been any engine/internal damage. Not interested in looking. read more

I got a quote from my dealership for engine mount replacements and also a quote from here. Chapman Hyundai was estimated $400+ for one motor mount. These guys quoted me $650+ for two motor mounts. My car was vibrating for a couple of years and I did feel it getting worse as months past. So I decided to take my car in and get it replaced. Now my car is no longer vibrating and my car is driving much better. I trust these guys with taking care of my cars needs, since I know they use good quality parts and my car always comes out happy. read more

Excellent service and price's Been going to these guys for 15 plus years since they had there shop on GLENDALE. read more

I come here all of the time. Excellent service and never disappoint. These workers here are honest, u won't have to worry about being robbed and their pricing is very reasonable. Also, customer service is great, they really know how to communicate with people! read more

So it was time to make the repairs Turns out on of my relay fans had shorted, that caused a cascading electrical issue the stopped a full 1.5 of Freon from cooling the air. I gladly and quickly paid the $516.00 Because 25 to 30 degrees coming out of the vent IS A GOOD THING. If I am not doing the work to maintain our 2 Honda's. These guys will. Honest, No B. S. And interesting to see an all Asian Mechanical repair shop. read more

Japanese Auto Pros - Time to get back to find out why after a week my a/C sounds like it's working but only blows 80....Not 35 degre Es - Auto Repair Near Me - Phoenix, Arizona

This place does rock solid work; fair pricing and no pressure tactics makes me feel like my car isn't gonna die out on me if I don't get all the work done. I've been coming here for 10 years and their customer service and their work hasn't wavered one bit. read more

Japanese Auto Pros is great! We have four cars: Kia, Honda, Ram Truck, and a Lexus, and all four vehicles have been serviced with this reliable company for years. Tien runs an efficient shop: phone calls returned promptly, and service is as quick as possible. We have always we recieved an acccuate quote for our needed services. We feel lucky to have an honest and responsive auto repair shop nearby. We cannot recommend this auto repair shop highly enough! read more

The repair was done on my BMW in such a timely manner and at a reasonable cost! They explained what was wrong and got straight to it. The staff also gave me a ride to and from work since the repair would take most of the work day. Highly recommended! read more

Have been using them since 2013. They have been so honest. When I asked about a certain part they would let me know I have x amount of time left so I could wait. I trust them a lot. read more

I can not say enough about this repair shop. I do not own a foreign car, but they are able to repair anything at a reasonable price. The staff: Tein & Kevin are top notch people. Their mechanics are very skilled at a reasonable rate. Do yourself a favor, when you need car work completed give this establishment a try. read more

I Would Recommend Anyone to Bring their vehicles here, Great Prices And You can Definitely Depend on them, Tien Was great with Communication and Everything all of the above, Appreciate The Hard work ! Thank you guys ! read more

So I came here for a quick oil change as it's a couple blocks from my house. I arrived early on Saturday with no appointment and was told it would take an hour and it took 45 minutes. In, out, no muss no fuss, and it didn't cost me an arm and a leg but with the assurance that my car was in good hands. Not pointing any fingers at some chain oil places. read more

I've been a customer for years.. they do the job right, charge fair prices, and in an acceptable time frame. The guys who own/run the shop are great- nice, courteous and know their cars. Thanks. read more

Been going to them since I was 16 I've been through 3 diff cars and they've always had the best prices and always honest! I always recommend them to anyone who needs a mechanic read more

I've been going to Japanese Auto Pros for the past 10 years with three different cars- they take care of me and prioritize my safety over making money. When I needed new tires before a road trip, they told me to get them anywhere before risking it. This is the real deal! As long as Kevin and Tien work here, I'll never go anywhere else. read more

This has to be one of the most honest places with the best service. I brought my 4Runner in with a speedometer issue and some ABS lights on at the last minute on a Saturday. They fixed my speedometer that day, and I prepaid for another sensor they had to order and install the next week. They kept in close touch with me, but when I brought my car back for the sensor, they found that the ECU wouldn't let them reprogram and install it. They refunded me all my money without me even asking, and gave me advice on where I could take it to get it done. Definitely coming back here if I ever need anything else. read more