I was in the Target parking lot on 7th and Bell Road after finishing an errand, and was getting ready to go to the gym. When I turned the key, my car wouldn't start. I called Brake Masters to see if they could fit me into their schedule once I got AAA out to start my car. The owner (Mike) told me that he could come out and try to start it for me with a portable battery. He arrived very shortly and got the car going. I went over to the shop, and despite having a very busy schedule, he got the car in and diagnosed a very dead battery (it was over 3.5 years old). They replaced my battery, and got me on my way under half an hour. This is just one example of their continuing outstanding service! Thank you Mike and the mechanics at Break Masters for caring about your customers and going above and beyond your customers expectations. read more

I was having some issues with my car thinking that it was my engine didn't really wanna go back to Chapman Mazda to get it checked to be charged for $200 but when I took the vehicle in they looked at it It was an easy fix wasn't even related to the engine. It was related to my brakes. They saved me a bundle. I paid $172 for a switch and a button for my brakes, I'm certainly glad they were able to find it, and fix it I am thrilled that I didn't have to go to Chapman Mazda. Everything went great thank you again guys Mike you guys are the best. read more

Brake Masters - A spark plug that has seen better days and I believe this is the fuel pump - Auto Repair Near Me - Phoenix, Arizona

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I figured I might need my car has 40,000 miles on it. I took it to break. Masters and Mike gentleman that took care of me. I left the car for them to work on. I got a call an hour said I do not need brakes and the car is just fine. Now I thought I need a front brakes for sure so they could've put them on, but no, they said I did not need them so they did not do the work. What a bunch of honest people. I highly recommend them. I don't think they rip you off. Thank you, Mike. read more

Mike, Greg, Sean, all the mechanics are fabulous!! Me and the family have been coming here for 13 years now!! They are so honest & thorough with the work they do & reccomend! They will even pick you up to get your vehicle! Definitely will keep telling everyone about them! Keep up the great work guys!! read more

Brake Masters - Brake times - Auto Repair Near Me - Phoenix, Arizona

Best Auto Shop Around!! I stopped by Brake Master's several years ago after getting a '3 page' report from a dealership that said I needed $1k worth of repairs done asap! Immediately swung by Brake Masters & they said I didn't need ANY of those things done! Boy, did they help me dodge a bullet!! Funny how I've never needed new brakes yet, but Brake Masters has done everything else that my car has needed. I seriously will not let anyone else touch my car! Mike and Greg (& the crew) are just the very best @what they do...Hands down! Fair Pricing. Excellent Customer Service. Superlative Workmanship. I Highly Recommend!! read more

Brake Masters - My baby! - Auto Repair Near Me - Phoenix, Arizona

Quick oil change, staff was mostly pleasant. Low rating because I asked for the car battery to be checked (no light on the dash but the car had a recent history of stalling before turning over) and they told me the battery was "low but not low enough to be replaced." The car battery died by the next morning. read more

Chevy dealer recommended new brake pads and a couple other maintenance items. So took my truck here. After inspection, they told me I wouldn't need brakes for a while, saving me $500+ and performed the other items quickly and efficiently. They were friendly, didn't try to upsell me. Quite the opposite, in fact. Very highly recommend. read more

Exceptional service, Mike and his team are professional through and through, Absolute the best to AZ

Great Customer service!!!!! - Thank you Greg who goes the extra mile for all his customers!! Totally trust worthy !!! quick service...Good vibes all around .. read more

Great work and always fair on pricing. Full transparency! Greg always remembers me and why wife by name.

This brake master is located on N. Dysart rd. Avondale. Not on cave creek Rd . Beware, they are always trying to get customers to purchase other repairs that are not needed. Will never get repairs there due to them trying to get additional repairs added when not needed Went for brake pad install, they insisted that I needed rotors however I questioned the fact that they were still within factory specs so did not need rotors. next was they called me to view wheel bearings with brake dust accumulated and stated there was a noise coming from the wheel bearing. I rotated it and very little sound. They insisted my wheel bearings were bad. There was no noise coming from my vehicle that would sound as if my wheel bearings were going out once again, they insisted they were bad. read more

What can I say the guys that work here are great. They give me a thorough inspection and honest feedback on a car I'm considering buying. So I bought the vehicle and bring back to them to make the repairs. Not only was it done in one day, but they even took my car to emissions for me to save me time? What who does that well this Brake Masters they do... on top of the strut repairs they repaired a missing lug nut and replaced the hood lift supports I bought to put on for free. So you get honest, timely, considerate people. I recommended them. Did I mention if you live not too far they will drop you off at home so you don't have to wait hours at the shop!! read more

In and out for an oil change in 20 minutes this morning! Didn't realize they had a bunch of F1 mechanics working here. Great price with the coupon they auto applied too. read more

This place is great. I have taken two cars here. A 2009 CRV and 2018 CRV. They fixed them both at separate times with fair pricing. Both cars have about 130k miles on them so they both has the same issues that needed fixing. Still over my budget, but I believe they went above and beyond and told me what MUST be fixed and what could wait. I recently took my 2018 CRV to the dealership to do a fuel pump recall (free) and the dealership gave me a quote of all the things that still needed to be fixed/maintained (which I knew it needed maintenance). (brakes, alignment, bushings and on and on) After I picked it up from the dealership, l took it to Brake Masters and told them what the dealership said needed fixed ) (I didn't tell them how much the dealership wanted to charge) and their quote it was slightly over half of what the dealership wanted. AND that included fixing my A/C which the dealership did not include in their price. (Yes, we know dealerships are pricey!) So, although any unexpected automotive repair is expensive for my budget, Brake Masters was still way fair and pleasant to work with and they drove me home and picked me up to get my car. I would recommend this business and I will always go here for my cars!! read more

Highly recommend this location. My car had several unforeseen issues and they dealt with everything. They kept me informed of everything that was going on. My car is now running amazing thanks to them. Jerry went above and beyond what he needed to take care of my car! read more

Noticed my brakes were acting funny. Went in on a whim and they took great care of me and my 4runner. Honest. Fast. Great customer service. I'm beyond impressed with the quality of the team at this Brake Masters. I'll be back for oil changes from now on too. read more

They only fix what needs fixin' which shows integrity,which not a lot of places do and they are honest and fair!!

They did a fantastic job on my Honda Civic. I am naturally distrusting of mechanics, but they proved to me that they are honorable. The skid plate was installed properly, and a high quality oil was used (0W-20 "Synpower" from Valvoline). While I personally prefer Pennzoil, this is a great option. The staff are personable and they honor appointments. I was seen right away since I showed up on time. Check their website for coupons! read more

I took my 2015 Acura in for routine service. Stan was great to work with. They found a problem with the front suspension which needed attention. He kept the car on the rack to show me what the problem was and what the repair would entail. I was able to get that done the next day. He also reviewed all the services that had not been done that were recommended. The critical issue was changing the timing belt. He explained all the other services. I brought it back and they did all the work in about 6 hours. When I came back Stan took me back and showed me kit that was used and the old parts The timing belt was no longer flexible and there were signs of small leak around the water pump I was very pleased with the work and how I was treated. read more

A couple of experiences at this location. First got my breaks replaced there, within 12,000 miles I had to warranty replace them again along with front rotors. Then 13,000 miles later I have the same issues and all pads need to be replaced again. Then another 12,000 miles later rotos and brake pads need to be replaced and quoted me over $1000 to do so using OEM dealer parts. Ultimately I did the work myself for less and got left with useless parts halfway used parts from this shop. Prior to the last couple of break replacements I had motor mount issues. Took it here to replace them and the next day I had a horrible vibration, they replaced them and still had issues until I asked them to upgrade me to dealer mounts which solved that issue. Not sure what the disconnect here is but Its been a hit or miss. Will no longer take my vehicle for service or anything else here. read more

I stopped in yesterday to get a synthetic oil change and tire rotation. I am very happy. I met with Sean who automatically looked to see if he can get me a coupon and offered me water and some trinkets that had inside. My car was done quick and ran well. I was very happy with the service and Sean was sooo nice. I will be back. read more

Went in for an oil change and spark plugs and got an insane quote for something my second opinion was a non emergency issue. Wth is going on up there. I won't be back read more

I've gone to this location a couple times, the staff here is always very personable and knowledgeable. They take the time to explain everything to me so I understand. As a single mother, my vehicles have always taken a backseat to maintenance; Stan and mike have always been very honest with me and educated me without taking advantage of the situation or making me feel guilty. Thank you guys so much for your honest and integrity! I recommend this location to my family, friends and employees read more

These guys are so great! They responded quickly to my questions & estimate request for my brakes and then did such a great job at a fair price! Thank you so much! read more

I highly recommend this Brake Masters! They provide excellent customer service and great car repair. My family and I both have found ourselves in need of quick car assistance, and Greg has jumped in on short notice, with quick, honest and professional service. I am so grateful for Greg, Sean and the team. Great job guys, thank you so much for providing quality care! read more

Stan was so welcoming, supportive and helpful! Went here for what I thought was a brake pad replacement and an oil change. Stan had the opportunity to overcharge me but gave such honest advice and even gave advice on how to avoid issues in the future! Saved me over $200! The oil change was quick and easy, we'll be coming back here for all of our oil changes! read more

Great service and a family like atmosphere. They were very thorough with my brakes and completed my work in less time than stated.

Was t able to do the front brakes myself this time. Went to brake master and they fit me in. Fast job and were able to use my performance parts. Highly recommend this site and not the corporate franchise stores. read more

Made an appointment same day and service was great. Prices were comparable to other quotes i received.

Do not take your car here. They are crooks! Got oil changed and had the radiator flushed and fluids added. Got the truck back. A few days later I notice radiator fluid leaking. So I let them know and take it back. After already paying them 500 for the fluid change they tell me I have a cracked radiator and It needs replaced. I think that's kind of suspicious but my truck and that radiator have 90k on it so I say go ahead and drop a new one in and give them another 600 and some change to do so. Not even a week later I notice radiator fluid leaking! So I take it to another mechanic and have it diagnosed. No way I was taking it back there! The other mechanics tell me the transmission cooling lines are not even tightened and the radiator looks like it was just thrown in! They found damage to the radiator shroud from where the fan was hitting in! So now I may need to replace my fan and shroud! DO NOT TAKE YOUR CAR HERE! Edit: thanks but no thanks. You've guys done enough. I don't trust my vehicle with you. read more

Brake Masters - This is damage to the shroud from it being not properly installed by brake masters - Auto Repair Near Me - Phoenix, Arizona

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Despite my brakes making a squeaking noise, Dave, the manager, handled the situation professionally. I was concerned about the safety of my brakes even though they were functioning properly. The mechanic assured me that the brakes were in good condition and only required lubrication. During the inspection of my car, the mechanic... read more

Mike this THE BEST!! I have a 31 year old Cadillac and it's my only transportation until I can have collision damage repaired on my Dodge Avenger. It was incredibly important that I attend my nephew's graduation in May. My caddy's headlights weren't working at all. Wasn't able to drive at night for months and months. My nephew's graduation was at night and I really needed the headlights to work or else I would miss the graduation. I brought my car to Mike and for a very....and I mean VERY reasonable price, he and his amazing staff fixed my headlights (and my windshield wipers!). I was able to see my nephew graduate, thanks to Mike! It rained that night on my way home and I was so happy that my wipers were working! Brake Masters on Bell Road and Cave Creek is the most honest auto shop I have ever dealt with in my entire life. I am forever grateful for Mike and his crew. read more

I was advised by Silver Rock to take my 2014 Ram Truck to this location, following purchase with an engine light error. They had the truck twice, the first time resetting the light, the 2nd time for the same thing 24 hours later. 2nd visit they claimed was a technician error, and that they had tightened up spark coils and tested everything. Truck was fine for 1 week, then errors came back. Drive Time had "supposedly" had the engine tuned up ad a nearby service provider (in Glendale store location); but they were not very good. Midas 7/21/20 had to repair their screw up, and found 4 original spark plugs, 1 bad one and 1 oddball one, plus 2 bad ignition coils. Obviously Brake Masters and/or Silver Rock/Drive Time) did not wish to fix the problem correctly after the sale, and "mickey moused" a temporary fix. Not very professional. read more

Well, my brakes started squeaking... took it in because there should be no way its time for a replacement set after 10k miles. They advised that they were unable to duplicate the concern (it squeaked as I pulled out the parking lot) they advised I bring it back and leave it over night. Chris advised that pads were only at 20% wear, and everything looked great. So I took it into lexus, got a loaner... admitted that I cheated on them to save a few hundred dollars... turns out my pads had been installed my pads backwards, and had caused my rotors to glaze. $281 later, I should've just gone to the dealer. read more

Jerry and his team were great! I highly recommend stopping by for any of your car needs. Jerry won't scam you, there are no hidden costs and he will tell you what needs to be replaced or not. He gets the job done efficiently and goes that extra mile just to keep you safe and rolling the streets. read more

Excellent service at this location!! Stan told me he cares about my safety, so he replaced the breaks at ZERO charge. I have to say that I was also impressed by the cleanliness of their bathroom, lol!! A business with all men, I expected the opposite. They're very friendly and truly do a wonderful job. I would highly recommend this place for break service and oil change. read more

I went to the shop I had been going to for a 4 wheel alignment and an oil change. They did it and also recommended brakes all around for $1700. I have a GMC Yukon XL SLT. This quote included resurfacing my front rotors and replacing the rears, new pads on all 4. Brake flush, and power steering fluid replacement. Telling me I was at 1 mm left on the front. I knew it was close to time for brakes as I've driven 65,000 miles on them. I still thought the price was too much. I called Brake Masters on Cave Creek and Bell. Fernando got me in the next morning at 8. They inspected and told me pads all around, resurface the rotors all around, lifetime pad warranty $373 out the door. I didn't talk about power steering because I don't need it. Take that out of the other guys quote, $373 vs $1500, I'll be coming back for more regular service. Plus they were fast, I was driving by 10 am. Thank you Fernando and Jerry. Great job!!! read more

Excellent service!! Was able to get me in next day in the morning on a SATURDAY!! The prices were fair for replacing all four break pads. (So much better than dealer prices and I did get quotes from other break places). They also came with a lifetime warranty! My front break pads were super grinding metal to metal and now that they're replaced and resurfaced, feels WAY BETTER AND WAAAAAY SAFER!! Lol totally worth the wait and price. I did get someone else to drive a separate car there and get a ride back, so I didn't have to impatiently wait in the lobby and make them feel pressured. You have to to give those replacements time, so figure out a way to keep yourself busy. I would definitely recommend their services!! The guys there are informative and super helpful, not that pushy, considering I'm a female...no up selling unnecessary repairs!! 5 out of 5! read more

I was having a brake emergency and showed up less than an hour before closing and there were three guys who were more than happy to help me anyways. I wish I got their names. They answered all my questions and made sure I understood what was going on, they even took me out to my car to show me. I felt very confident in their work and my car has been running perfectly since then. read more

I have been to this Brake Master near my house for at least good few times, but I have not left a review for them yet. It is over due for me to write them an awesome review. They provide amazing customer service, and they definitely provide honest opinion on what needs to be done and what not. They can get very busy, and I can see why. Nowadays it is not easy to find good people in the business who are truly put their customers first. If you are new to the area and not knowing where to go to get your car fixed or for maintenance, this is your place. Dave and Mike are awesome! read more