I have nothing but good things to say! I was visiting family in Phoenix last week when my check engine light came on in my Kia, my brother checked it and we couldn't figure out what was going on. Brake Masters was able to get me in same day and it turns out my throttle body needed to be replaced. They were able to replace it and I was able to get home safely. Thank you! read more

From Chicago vacationing in Phoenix, stopped at the highly recommended Brake Masters and had an inspection thinking my brakes needed replacing, but the staff informed me that they were fine and showed me the brake components. Stan and Mike and staff are honest and professional and, yes, I highly recommend them on Cave Creek. read more

They did a full service on my brakes very good communication, and called me as soon as my car was complete easy simple and efficient. Thanks guys -Cameron read more

Just finished with my oil change and wanted to give a quick Yelp review for the great service I received and witnessed at this location. Office is clean offering complementary coffee, water bottles, and promotional items. Brake Masters offer different specials so make sure you call and don't wait for a coupon to come in the mail! This location seems very honest, and reliable. My service had no issues, as I sat and waited for my oil change a customer came in and requested her brakes to be checked because a friend of hers told her it seemed something might be wrong. Break Masters looked them over and told her the brakes were in fine condition and she could pick up her car without any charge. I felt this was commendable service because they could of told her differently! read more

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Thank you wjerry for the prompt attention gave it to my Cadillac, and I don't forget to bring in my room, but I have got to do the engine calculation and transformation read more

Mike and his crew are the BEST STAFF I have ever worked with, Very Fair, Dependable & Honest!!

I came to get my brakes checked at brake master the person at the front desk was polite straight forward and very friendly then explained to me what I needed to have done. He gave me a great price and guaranteed his product I definitely recommend this location. read more

Brake Masters - Auto Repair Near Me - Phoenix, Arizona

Wow! What an honest company. I was told I need brake pads front and back along with rotors. I took it to Dave and Mike at Brake Masters and they told me I don't need blank brakes done! They showed me exactly what I needed and stated I should be u see warranty and to take it to the dealership. I will definitely be going back here for future work!!! read more

Amazing customer service from all the employees. Very friendly and very quick service. They were very informative on what was wrong with my car and what I needed to have fixed. If you need anything fixed on your car, oil change, or questions I highly recommend them!! You won't be disappointed. read more

Brought my mustang in for front brake replacement and Dave informed me my rotors would not be able to be turned bc they were too thin and would need to be replaced. I had an idea that would be the case so I went ahead and ordered new rotors and brake pads. He went ahead and put a cheaper pad on to get me by til my parts came in next week. His service was very friendly and professional. Knowing that they are a full service shop I'll be having more work done here! I've been to a couple of dealerships in town, you don't find too many Service Personnel that do care about they're guest usually you're just a number! Much appreciated, Thanks Dave and Brake Masters! read more

Wow!!!! Ok these guys live up to their hype and so much more!!!! I was told by my body shop I needed to get a brake job - and was referred to brake masters. They were significantly less expensive than other shops I had received quotes from. They didn't try to rake me across the coals, just fix the problem and move on. While I was waiting, I heard the way they treated other customers. An older lady came in, as soon as she walked in the door they called for someone to drive her home. I thought - wow! She's getting the VIP treatment... she must know some one. Nope! That's just how they are. I over heard the manager going over an inspection with another client telling him what needs to be done immediately, what will need to be repaired in the upcoming months, what was no concern and why. Again, I was blown away by how professional and compassionate the service was. I felt like everyone was treated like family! I don't know if this is a faith based company - but they definitely follow the golden rule of loving your neighbor as yourself - maybe even better! read more

Have been going to this location and the one on Hayden for over a decade now. Stan and jerry have always been awesome and I've rarely ever been disappointed. It's hard to find an honest mechanic that you trust so when I found these guys, I'll never take my families cars elsewhere. I can't tell you how many times they've told about a potential issue with one of my cars, but that I didn't have to do anything about for another year or two. It's almost like they go out of there way to not charge you or do repairs unless it is absolutely needed at that moment, or it presents safety issues. Most other places, you have to worry about the upsell or being told you need something that you don't really need. Soooo refreshing to take my car here and not have to worry about that crap. They also go out of their way to let me know about discounts or coupons that I wasn't even aware of to lesson the cost of the service. I am a super satisfied long term customer and you will be too if you give them a shot! Thank you brakemasters for being a quality, service oriented, ethical, and honest car repair shop! read more

Another great service by the brake masters on cave creek and bell road. Had my 2020 dodge ram 1500 serviced.. so far I'm one happy camper!

I recently moved from Tucson where I used to go to a break masters there for oil change, and they were very honest in their service. After moving, I looked online, and I found this place with great reviews, so I went there on a Saturday afternoon. The place was really busy and there were no availabilities. After talking to Dave, the manager, he was able to squeeze me in his schedule and asked me to come by in an hour. I came back in less than an hour, and they started working on the oil change, and they finished the service in less than half an hour! I was very impressed by the great and timely service, and I will definitely come back again.I drove to the furthest place because of the reviews and was not disappointed. Highly recommend this place. read more

This place goes above and beyond!!! They are so considerate and polite. The customer service here is perfect. I had an oil leak and stopped in on my way up north. They got it fixed ASAP. I expected a long wait and was pleasantly surprised. It doesn't even seem like you are waiting for long because the employees are so personable and easy to talk to. Also priced very fair. Always recommend this place. read more

Being a female and getting my car fixed has always been the bane of my existence. I am usually faced with con artist mechanics who act like my driving home could result in a cataclysmic event if I don't fix x,y,and z. Visiting this location was a breath of fresh air. I was treated so well (most phenomenal customer service) and was provided info without the fear tactics. The owner/manager even provided an oil change because my "wait was long" (honestly it was a busy Saturday and I thought he went above and beyond by doing so). I am extremely loyal after one visit and will certainly return! read more

Got the alternator changed on my Honda van and they did a very good job. Happy with the repairs so far. Price was reasonable.

The technicians at Brake Masters Cave Creek went above and beyond the call of duty to help me when my car crapped out. They were able to quickly identify the issue and rather than charging me a boat load to fix it they contacted the dealership directly to see if I was still in warranty. Thankfully I was covered for the fix and they setup a tow truck to come take my car to the dealership. They even went as far as making sure that a rental would be covered in my warranty. Many auto shops would just charge you for the $2k repair without even thinking twice about it. These guys were fantastic and they have a lifetime customer in me! read more

Dave is an amazing manager with great customer service:) Always willing to take care of you. Definitely will recommend all my family and friends to this location only:) read more

The customer service here is awful. Rude and unprofessional. I have never stood so long waiting to be acknowledged in my life. Also, the people that are working there come inside and interrupt conversations like they don't even notice you are there. The turnaround time for the work is okay and the work seems to be average, but I'll never set foot here again or recommend this location to anyone (that I like). There are plenty of similarly priced placed with similar turnaround that manage more bedside manner. A tip to the manager - greet your customers with a "Hi" or "Hello" and not "$286.11" or whatever inflated sum you're charging. Rude beyond measure. read more

Awesome same day service! Very friendly and personal staff replaced front and back brakes on my Altima including back rotors for very reasonable cost. Great job guys! read more

I can't say enough great things about this place and the guys who work here. I came in to this location in a panic with my brake lights not working and they addressed my issues quickly and with the utmost care and professionalism. They definitely made us customers for life! I highly recommend Dave and his crew at this Brake Masters location on Bell and Cave Creek Road! read more

Dave was awesome!! I had a 3+ hour wait for a Radiator replacement and he ordered an uber so I could go have lunch and be back when the car was ready! He was friendly and offered incredible Customer Service. In the time I was there I saw several interactions with repeat clients, and everyone was so genuine and you could tell they really enjoy their services there and the warm environment that Dave helps create!! You won't be disappointed if you take your vehicle here!! Pet friendly too, love that! read more

Chris and Daniel are both fantastic! We had our brakes done on my car and my wife's. They were quick, great prices, awesome to work with! We had a family emergency, and we didn't show up until 7 o'clock to pick up one of our cars, but Daniel was patiently waiting for us!!! That little extra mile makes all the difference, especially nowadays. We will be back, along with our friends. read more

These guys are great! We came in on a Thursday afternoon after 4:00 pm with slightly squeaky brakes. Even though they closed in about an hour they got us right in. They took it for a test drive and put it up on the rack before we even noticed, they were so efficient. They diagnosed our brakes quickly and didn't try to oversell us. We needed a front brake job but they said our rear brakes were fine. We appreciated their honesty so much. They had to order in a part for our brakes and our brake job was done the next day. Dave, the manager, really worked hard for us to get the part we needed quickly. Thank you Dave! Everyone we encountered - they all were amazing. These guys really know their stuff. This Brake Masters has a life-long customer in us for the way they treated us and we are forever grateful. We will be recommending them to our friends. Thanks Brake Masters! read more

Mike and his team quoted me 30% off of another quoted repair for my Honda, and made sure I was within my budget. The honesty goes a long way. read more

Brought my car in for my front brakes and I've had a lot of brake services at other facilities (not brake masters), and they replaced the pads, resurfaced the rotors, and they bled the brakes and it feels like it's a brand new car from the dealer, which I find is rare for after market brake shops. The customer service was great and my breaks don't make any sounds and feel great. I would definitely bring my car back again and recommend this location to everyone! Very professional also! read more

They stripped the threads on my new oil pan. They were the first ones to touch it. No one else could have done it. They claimed it was that way already but it was new and IF it was stripped so badly if it was already that way before I brought it in it would have leaked oil all over my driveway and I have no oil left in the car. Which wasn't the case it was new. When I confronted them on this they denied any wrong doing and said they had to replace the oil pan at a cost of nearly $500 or I'd have to get the car towed off their lot since it would no longer hold oil! I had my car towed and fixed at half the cost. Their dishonesty was shocking even after I presented them the proff of their wrong doing. read more

Called around to a few brake shops and ended up Booking an appointment with Brake Masters due to the price I was quoted for changing the brake pads on my wife's highlander (134.00+tax) which I thought was a great deal. I show up Monday and drop my wife's car off and am told it will be about an hour. 15 min later I get a call saying it's due for a flush of the brakes and needs all new pads. I knew it needed pads (that's why I made the appointment) I declined the flush and then was told the front brakes would be 134.00 and the back 164.00. I told them I was told it would be 134.00 for all brake pads, the employee proceeded to tell me that is the special but only for the fronts. I was very frustrated and felt scammed and mislead. I told them to put my tires back on I'm coming to pick it up, once I got there the employee just handed me my keys (did not say a word) and I walked out. I took it to another shop and it was done for 150.00! Beware of this place! read more

First time at this location and I will definitely be back! It was so convenient to be able to book an appointment days in advance, pull right up, get the oil changed, pay the special price, and be out within 30 minutes. David was very nice and informative. And they had free Wi-Fi for their guests. read more

I've used Brake Masters for oil changes for over 5 years and recently moved to a new area. I brought my car in to get an oil change at this location and they don't use the brand oil (Valvoline) the company advertises. I even asked before I got the oil change if they use Valvoline brand oil because I want to use the same oil every time, which any mechanic will recommend you do. I later watched the mechanic pour a different brand of oil in my car. When I brought it up to the guy up front he told me they could fix the problem in the morning because they were closing soon and would have needed to go buy the oil they actually advertise. I would have rather gotten my oil changed somewhere else the next day then deal with this nonsense. I'll make sure to go to another Brake Masters next time. read more

This place is super honest and does not sell you things you dont need. Dave, and all the guys are great.

Woke up to my car not starting today, was able to jump it and bring it here. I was greeted with welcoming arms and such friendly service! Dave and Mike want the best for their customers and won't hassle you with extra stuff. And they gave me a free oil change coupon for my birthday! Super great guys and I am happy to live right down the street! read more

The first time I stopped in because I wasn't sure if I needed new brakes and Doyle took care of me. Turned out I didn't need them. So I went there today for my oil change and I got the same great service! Doyle is super nice and they were super fast! To top it all off I was a walk in and they got me right in! read more

Stopped in to get my oil changed today, no waiting, and it was 3 PM on a saturday. Adrian, the manager went back and worked on my car. He was very knowledgeable, and showed me exactly the state various components were in. He figured out why my AC wasn't working (the last mechanic had not plugged the radiator fan back in after working on it) also, replaced some clips for heat shields at no cost. I wish they were less expensive, but the service I got today was excellent. read more

Doyle is hands down just a great person. I recently moved to valley from northern AZ and my car wouldn't start I had it towed in on a Saturday and he was super busy. However, he new I needed my car by Monday so I could get to work. Not even an hour and he called me saying it was ready. It was something minor and he didn't even charge me for it. I have always loved brake masters and this most recent visit was awesome. I left there with tears of joy. As a young 21 year old trying to start my life this kindness really had an impact. I will continue to go to Doyle. Come here if you want a great experience. I'd give a million stars if I could. Great company with great people. read more

Be careful going here! I knew an employee there, and I was advised by another friend to go there, though it was quite a drive for me, I decided to go. Very nice people! They'll charge you $60.00 for tranny oil, and another $48.00 to put it in. Which I thought was okay, and fair... UNTIL I needed a master cylinder and they charged me $350.00 for it and that included installation!! (R&R) I didn't want to embarrass my friend, so I accepted. The grand total was over $450.00!! Though the Master Cylinder was new, it wasn't OEM. They charged me, $199.00 for that NON OEM part. I could buy a new non OEM MC for $30.00 including tax, and a new OEM for $200.00. I know we all need to eat, and I'm all for capitalism... BUT, this was a definite over charge. I must say, they took care of me right away and were VERY courteous! But I really feel I was overcharged by at least a hundred and twenty-five dollars. What's really striking, is that these guys know I'm pretty car savvy. I could have done it myself if I had the time. Shop rates in Phoenix vary, but usually around $89.00 an hour is the average. Brake Masters charged me DEALER rates of $123.00 an hour. The local Toyota Dealer charges $115.00 an hour. I did contact the state of AZ attorneys office after not hearing from them in a FAIR amount of time. Two days ago my friend told me, they will not contact me now because I made contact with the states attorney. I'm like, wait, Brake Masters had NO intension of calling me back, and they never even made the attempt. Steve, the manager there told me, when I called him, after not hearing from them, "This is the first I've heard of the problem." I said, wait, Steve, I told my friend about the problem a few times... My friend said the owner was gone for a few days, SO, did my friend ever tell Steve? I don't see why he wouldn't. Now they won't call me because I made contact with the state?? In the name of business and customer service, are you serious, Brake Masters? That's one good reason you should call a customer back and give a professional explanation, and at least try to show some credibility! Hey, I'm all for profit, but if you know someone and he's a friend, you would expect him to get you at least a fair rate. I couldn't believe it! Did my friend make any attempt to say anything to his employer on my behalf? Sadly, I don't think so. They moved down the street to: 17209 N. Cave Creek Rd. read more

Let me start off with saying I've never written a review for Yelp in my life. With that being said I am thrilled to give this place a five star review. If there was an option for six stars I would give it a sixth star. From the moment I walked into the shop I felt like I was in great hands with Dave the owner. You can tell that he really cares about his customers. He is more than fair with pricing and can take care of all your car's needs. I love that everybody who walked in was treated like a regular. Dave even knew everybody's name, just like CHEERS! I will never take my car to another shop again, can't wait to return! read more

I have been to this location twice now and each time is such a great, easy, and affordable experience! I cannot say enough good things about Dave and how much he has helped me each time I go in. The honesty and integrity of this store is unbelievable. I highly recommend this location to anyone looking for repairs or just routine maintenance on their vehicle!!! read more

Great service! Dave and mike are both great. My car was done quickly and is running perfectly. Love this place!!! Will definitely be going back. Highly recommend. read more