My son loves coming here and I cant wait to get out of here…read more Its so dirty. Any place you sit down its sticky and crumbs all over all the tables. I have to use my own sanitizer and get napkins to wipe down a place to sit. The bathrooms are disgusting. Never clean. Out of toilet paper and paper towels. Lack of comfortable seating. Not everyone wants to pay to use massage chairs and you cant sit in them comfortably without using them. The line to check in is ridiculous. There should be an exoress kiosk for those with memberships that you put in your phone number and it spits out the wristband. The 2 workers at the check in take 5 to 10 minutes to check in new families who have to sign up and sign waivers. It is so Loud. The constant loud beeping of machines and on the weekends, the birthday party announcementst hurt my ears. I leave with a headache everytime. ​ Due to the lack of cleanliness at tables and seats and the bathrooms I highly question the cleanliness of the mats and ball pits. Never mind the kitchen.

I had a very disappointing experience at Urban Air. I came in with two children who are both under…read more40 inches tall and specifically asked for the Shorty Pass. I also presented a complimentary Basic Pass voucher that I had received on a previous visit. The cashier told me that the Basic Pass only covered the trampolines, but since we wanted access to the deluxe attractions, we would need to upgrade. That was completely fine with me. However, instead of charging the Shorty Pass upgrade price for my child under 40 inches, I was charged the full Deluxe Pass price of $26.99 instead of the $11.99 Shorty Pass. After realizing the mistake, I spoke with the manager. Rather than correcting the pricing error or issuing a refund for the difference, I was told that no refunds could be given and was offered another Basic Pass voucher. That does not resolve the issue. I didn't want another Basic Pass--I simply wanted to be charged the correct price for my child based on the pass that should have applied. This situation could have easily been avoided if employees were properly trained on the different pass options and how promotional vouchers can be applied. Customers shouldn't have to pay more because of employee misinformation. I hope Urban Air improves its staff training so this doesn't happen to other families.

We have a membership for our 8 year old, Brodi, and he loves it. (Have had a membership going on 3…read moreyears now). We go several days a week. As a Member, you get a few guest passes per month as well. Also, a comfortable area for me to connect to WiFi and get some work done. They host parties here as well, and we have one on the schedule in March. Definitely Worthy of a 5 star review.

Used to be cool when it first opened.. now it is trash. Filthy facility, do you even clean? Trash…read moreeverywhere, Disgusting bathrooms. Rude teenage staff. Will not be returning. What a waste of money

We LOVE PlAYzona and have been using the monthly membership to beat the heat this summer! Highly…read morerecommended for your littles!

I've been here on multiple occasions, my toddler loved it. They have play areas for babies who are…read morestill crawling, and for toddlers. The place is pretty clean including bathrooms and the employees are always walking around often picking up toys and sanitizing or vacuuming. There's also a separate area with tables and chairs for snacking or for parents to work. I had my son's birthday here and I chose the private party package after business hours so I didn't have to worry about it being packed with other people we don't know. The employees were communicative when I had questions regarding my party prior to his bday. I provided everything including decor, goodies, food, and they provided tables and chairs. However, we did come again to play on a separate occasion on a weekday and it was very very busy. I rated a 4 because I wished they capped at a certain capacity since Playzona isn't as large as others play places.

Had fun. Nice and cool inside. Staff were friendly and helpful. FYI: they have SNACKS not pizza or…read morelunch items. Kids (ages 6-10) would come back they said.

DO NOT BOOK YOUR PARTY AT THIS LOCATION THE MANAGMENT AND TEAM ARE HORRIBLE!!!!…read moreI am writing to express my extreme disappointment and frustration regarding the way my granddaughter's birthday party was handled at your location today. Despite arriving 15 minutes early as requested, we were not given access to our private room until five minutes before noon, leaving us no time to set up or decorate. Guests arriving were made to wait between 10 and 15 min before being checked in. Although your brochure clearly states that the private room is for 120 minutes, staff began aggressively cleaning the room and removing decorations and paid-for beverages at 1:40 PM. while my granddaughter was opening presents and all guest were in the room. They made her and her friends move so they could take the tablecloth which we supplied. When we pointed out that our time should run until 2:00 PM, an employee named Shawn was incredibly rude, condescending, and even laughed when I mentioned the poor service. He then stood behind us making rude remarks like "you are now 3 min over your room time) it was 148pm. While my granddaughter was being rushed to open her presents and get out. By the way they rushed us out so fast that they didn't even give her Swag bag we had to ask for it. And it had no T-shirt Furthermore, we were met with significant hostility regarding opening presents. While your own materials state process #3, that food, cake, and presents will be waiting in the room, the manager, Jazmine, argued with the mother of the birthday girl, claiming presents were not allowed. Even after we showed her that your literature only recommends against it to save play time, the staff continued to be difficult. We were eventually forced out of the room at 1:50 PM while my granddaughter was still in the middle of opening her gifts. We left the room rushed after management and employees made the party as uncomfortable as possible. At of the end of the party I was greeted with more hostility and rudeness by Shawn. So I said to him when the handed the gratuity sheet that because of the way were we treated. I would not be leaving a tip. Shawn exact words were "OH NO" while laughing. I do understand how the staff acts is because that is the managers style Rude and condescending. The lack of professionalism and the contradictory policies made what should have been a special day very stressful.

Yet another trip to an amazing fun park! The staff actually remembered me and the kids and I felt…read morelike I got VIP treatment. Especially with the free popcorn and slushes for military members. That's right! The Rush Fun Park offers not only discounts but the occasional military and first responders appreciation days! If that wasn't enough, the food is actually great quality. Some of the best popcorn I've had outside of making it at home. Thank you to Charie and the rest of the staff for your excellent service to your customers!

This location needs to be SHUT DOWN! Over the past few years…read moremy kids have been hurt at this location. Someone needs to do a safety check because rusty nails and screws should not be sticking out. Both incidents with my kids have happened due to a nail or screw being exposed. The have raise their prices within the past 5 years and no updates to this location or renovations have been made. They are running this location to the ground

Great indoor play area in the NW Valley. Nice side area for toddlers. Our 18 month granddaughter…read morecould climb and slide all by herself in there. Great main area for older kids to climb, slide, build with large legos. Soccer field on one of the levels, and all sorts of obstacle course and climbing areas. Large enough for adults to go with toddlers well. Also, a dance room with fun lights and music. All included!!! No extra fee for special socks. You can purchase snacks, drinks and also play cards for some arcade games and electric bikes on a track. This would be a great place for a birthday party! Their dinosaur came out and had a dance party with the birthday groups. Staff was super helpful and would remind kids to follow rules. I appreciated that!! Great INDOOR option for the hot summer coming up.

Such a cool fun spot for kids of all ages! Came with my son to have a little play date with his…read morebuddy, they're both 2! The climbing structure is huge and fun to crawl through, massive slides. There's a little toddler/baby area too which was nice to hang out if it was getting a little too crazy. You have to pay extra to do the arcade games but it's worth it. The claw machines are play until you win, we have plenty of new rubber ducks and stuffies now. They also sell snacks and stuff, though you can bring water and a sealed tumbler. It did take kind of a long time to get waivers signed and then buy tickets, there was a wait when we got there. They do a good job of reviewing rules with everyone though. My son absolutely loves the little dance room they have with the lights, disco ball, and music. Ended up being a somewhat pricey outing for us as we didn't realize we could have just gotten the $10 play card (we thought $25 was the cheapest), but it felt worth it to me. Will have to come back sometime!

Very happy with this place. Clean. Great layout. Fun variety…read moreof activities for the kids. They loved it. And we loved knowing they were safe while we chilled at one of the tables. We didn't have to hover much and instead let them run free. Actually, I think it's much safer than any park playground with all that soft foam. The wait was short. The space wasn't crowded and we felt like we had the place to ourselves for a while before big kids came later. The food was so-so. Didn't get the pizza but the hot dogs were good. Buns we dry and perhaps day-old. No big deal since we brought in our own healthy snacks. Luckily the kids are young and they still think that fruit and raisins is as good anything else This place is a winner.

Stopped here while passing through Phoenix to let our little one play and stretch. It was pretty…read moregross and dirty. The ball rocket/air launchers didn't work. Floor was visibly dirty despite being a socks only establishment. And despite being a sock only establishment, there were kids with shoes and some barefoot.

I bought a summer membership for my grandson And he goes there every day. The facility is clean and…read morehe gets to have fun with kids his age. He definitely gets plenty of exercise!

Tried this place out for my toddler and she loved it. I appreciate that there are a few different…read moretoddler only sections. There is a lot of variety with things to do and it definitely fills up your time. I appreciate the seating around the activities for parents that are just observing. We ended up going back a couple days later and getting the annual membership. A couple gripes. The first time we went in, the people at the counter didn't explain anything to us. I had a bogo coupon that they almost didn't let me use. But they ended up allowing it, didn't explain the time limit or that wristbands, didn't point anything out. I obviously figured it out but it would have been nice to receive some information as first time guests. Also a little annoying that you have to use their grip socks. I specifically have grip socks for my daughter for different bounce places so I brought them but was told I had to buy them from them for $5. It's $5.49, actually, that I saw on the receipt. All grip socks are the same.