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4 years ago

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The Standard Design Group Nurseries - Several wood planks are popping and the fence was not stained properly, which is why it's weathered too quickly

The Standard Design Group Nurseries

(179 reviews)

We were walking off lunch and wandered in to look at the plants, but didn't have any sort of plan…read moreto buy anything. We had our hands full with leftovers, the boy, and the dog so we were firmly in the browse zone. Then Vik jumps in the mix, calls the boy kiddo and asks if he wants to pet some fish. At this point, I'm intrigued and want to see where this goes, and you know what? He pet some of the koi fish in the pond, I have to admit I haven't seen that before (Kiddo was too scared to try). But THEN he starts telling us about these two plants next to the pond -- Mexican Mint and Sage -- and how their smell repels mosquitos. Kiddo has a huge bug bite on his leg, so the sale was pretty much instant. I planted them in my backyard this afternoon. So, this four star review is a five because of Vic and his kid charming skills. Four stars is because I wish they had a few more native options, but I'll go back because Vik made the experience.

They were overpriced compared to other landscape estimates I received, but we chose their…read morelandscaping services because they offered a year of interest free credit option. We hired them for a full backyard Reno with full wall of ficus trees, full DG backyard with gravel edges, and a wood fence. Everything was going smoothly with scheduling and communication. When the actual work got started, I noticed the DG was not high-quality. It contained a lot of large rocks. Also, they were not digging out enough dirt before laying the DG. I had to bring that up to the foreman and they did dig up some more dirt before laying the DG. When the work was done, a foreman did a quick walk-through with me and I thought everything looked good. We were told not to walk on the wet DG for a day or two. So two days later when I did a better inspection, I started to notice a lot of shotty work. Specifically with the bender board dividing the gravel and I noticed that they used really small nails for the wooden fence. They did come back a month later to fix the DG because there were areas that were "bouncy", as if not enough DG was laid down. They had to dig up big rocks that were preventing the DG from compacting and they laid more DG on some areas. They also tried to fix some bender board problems, but they did a really horrible job. Three months later, some wood planks on our wood fence start curving and popping up. I called the company because our DG and our fence are under a year warranty. Jake asked me to email him with photos and he said he would call back to schedule a day for repair. Since then I have not heard back from them; they have completely ghosted me. I waited a month then I started calling and no one will pick up the phone. I've left messages and I sent text messages to project manager, Amanda, who was great at communication at first, but now has completely ghosted me as well. Meanwhile, we're still paying monthly for this backyard that is falling apart way too quickly. I'm going to just hire someone to fix the fence before it damages further. I would not recommend them again. Completely overpriced for what you get.

Blvd Nursery - Love this place!

Blvd Nursery

(168 reviews)

$$

Let me tell you about how BLVD NURSERY turned post-wildfire recovery into a horticulture horror…read moreshow. Spoiler alert: it involves dead plants, brazen lies, and a disappearing act that would impress Houdini. ACT I: THE SETUP (Or: How to Exploit Fire Victims 101) February 2025. A massive wildfire devastated the community. Enter BLVD Nursery with their magnanimous "sale to help locals rebuild" promotion. How charitable. How community-minded. How convenient for moving questionable inventory. We walked in needing tall privacy screen plants--actual functional barriers. But before dropping hard-earned cash, we asked the obvious question any sentient consumer would ask: "What happens if these don't make it?" Sales rep Ramon--whose name adorns our receipt like a signature on a warranty--delivered the magic words: "No worries, we'll help figure something out." That verbal commitment sealed the deal. That assurance is why they got our money. ACT II: THE PLOT TWIST (Or: Dead Plants Tell No Tales) Fast forward less than 6 months. 4 of 5 plants? Deceased. Expired. Pushing up daisies, if they had the energy. Not struggling valiantly in challenging conditions--flat-out dead. Skeletal sticks mocking our privacy needs. The 5th plant? Thriving magnificently. Lush. Healthy. Living its best botanical life. Same yard. Same soil. Same watering regimen. Same sun exposure. Same everything. That one survivor is not just a plant--it's a witness. It's prosecutorial evidence. It screams "the problem wasn't the care, genius--it was your defective batch." 80% mortality rate? In horticulture, in medicine, in law, in any field requiring competence, that's what we call "catastrophic failure." ACT III: THE GASLIGHTING (Or: Receipts About Receipts) Sent a professional email to BLVD. Courteous tone. Documented facts. Referenced verbal warranty. Requested resolution per their commitment. BLVD's response arrived like a condescending pat on the head: "All plants are final sale." This is noted in our receipts, they said. Interesting claim. Bold assertion. One tiny problem: it's demonstrably false. We retrieved our receipt. Read every syllable, every punctuation mark, examined it like the Zapruder film looking for evidence... There's ZERO "final sale" language. Nothing. Nada. Zilch. Not hidden in fine print. Not implied through cosmic interpretation. Not encoded in secret nursery hieroglyphics. Completely absent. So we did what one does when caught in someone's lie: we sent them a copy of their own receipt, highlighting the glaring absence of this alleged policy. ACT IV: THE VANISHING (Or: Ghosting as a Business Strategy) Sent: Receipt proving the BLVD Nursery statement was fiction. Received: Complete. Radio. Silence. Tumbleweeds rolling through our inbox. The sound of one hand clapping. The void staring back. BLVD got caught manufacturing policy from thin air, confronted with their own documentation proving it, and their sophisticated response strategy? Disappear like a deadbeat dad avoiding child support. Impressive commitment to accountability there, BLVD. ACT V: THE PATTERN (Or: A Masterclass in Dubious Business Practices) Here's BLVD Nursery's playbook, broken down for those taking notes: 1. Position yourself as 'community support' post-disaster. 2. Make verbal warranties to seal transactions. 3. Sell defective merchandise (apparently quality control is optional). 4. When confronted, claim non-existent policies "on receipts." 5. When proven wrong with *actual* receipts, ghost customers entirely. 6. Keep money, ignore problems, repeat. Cha-ching! (BONUS: Executed during a community disaster. Classy.) That's the company. That's the character. That's the culture. That's the moral calculus that tells you everything about integrity at BLVD NURSERY: a spectacular lack thereof. ACT VI: THE VERDICT (Or: Grand Finale: It's Curtains For You) If you enjoy throwing your money at defective dying plants while being lied to, by all means, patronize BLVD Nursery. They've perfected this particular genre of customer service. For the rest of us who appreciate honesty, living plants, and businesses that don't play games, there are better options. Our advice? Save yourself the aggravation and avoid BLVD Nursery completely. Consider this an ACTUAL community service... You've been warned.

Purchased 5 large plants in Feb 2025 (after being affected by the Eaton Fire!) for $600+. BLVD had…read morea sale to help locals rebuild after the fire. Before buying, we asked what happens if they don't survive. Sales rep: "No worries, we'll help and figure something out." 4 of 5 died in less than 6 months. (The fifth is thriving - proving it wasn't the care.) When we reached out, they claimed "all sales are final" and that this is noted on receipts. Our receipt has **NO such language.** When we sent them a copy proving this, they've ignored us completely. 80% failure rate. False statements about their policies. Then radio silence when caught. Hard pass on BLVD. Go to Armstrong Garden Centers instead (352 E Glenarm St, Pasadena - 626-799-7139). Armstrong is employee-owned, has been serving California for 130 years, offers ACTUAL LIFETIME GUARANTEES on plants (not fake verbal promises), and their staff actually responds when there's an issue and with integrity. Or, Lincoln Ave Nursery (804 Lincoln Ave, Pasadena - 626-792-2138) also has excellent selection and personalized customer care. You'll pay about the same but at these places you get plants that survive AND customer service that honors commitments. Lesson learned: shop somewhere with real guarantees that actually stand behind their products. (NOTE: Photo shows what $600+ gets you at BLVD - dead sticks that were supposed to be a privacy screen. Note the thriving plants in the background? Those are from Armstrong Pasadena. Same yard, same care, completely different results.)

Bellefontaine Nursery - Queen of Sweden

Bellefontaine Nursery

(101 reviews)

$$

Every plant that I have purchased from this nursery has done well. I can receive helpful…read moreinformation about planting, soil, and so much more by just asking.

I get ALL my David Austin roses here in this hidden gem as they have SO many options! Prices are…read moreunbeatable! Little small cute nursery tucked in Pasadena that has been passed down from generations before. Japanese owned by cousins. Don't expect a big fancy facility. Think small, family size, run down with character and many generations of love. Some of their David Austins: Strawberry Hill, Claire Austin, Teasing Georgia, Tranquility, Queen of Sweden, Mary Rose, Princess Alexandria of Kent, Crown Princess Margareta, Tess of the d'Urbervilles, Olivia Rose, Charles Darwin, Carding Mill (tree form), Charlotte Rose, and many many more! They have an ENTIRE SECTION just for these beauties! 15 of my DAs are from here because they have the best price and best customer service! One of the owners, Dale, is so kind, helpful and knowledgable. He spends his time explaining everything and answering all my questions. He's very generous to even help us to the car. I left my number with Dale so when and if he gets more DAs, he will call me. What a great guy, right!?! That's what I call good customer service! I love this place and keep on coming back because it's family owned, kind owners, unbeatable prices, and willing to share their knowledge and wisedom. 100% recommend this gem!

Bidscape - gardening - Updated May 2026

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