I've been here for relatively minor stuff , and was tended to by different folks, all of which were very helpful and nice. They're upfront about the cost of repairs, the prices are always reasonable, and the repairs are always meticulously handled ( small stuff like properly adjusting the chain tension after rear flat fixes etc.) read more

Been bringing my bike to this shop for repairs for almost a year. Everyone who works there is very knowledgeable, honest, and are gracious in when answering all my questions. They communicate clearly, set clear expectations for the time it will take to do a repair. My day is brightened going in there - will continue giving them my business. read more

Hands down one the best bike shops in Brooklyn. None of the Rapha clown pretentiousness or overly hip lameness that is so common. Staff is always friendly and knowledgable. Cameron deserves a shout-out for always going the extra mile. #respect read more

I visited this shop last week for the first time. I have an old track bike I bought and rode last year, but felt like I'd better have a professional give it a once over before riding it again this summer. I was greeted before I made it through the front door and was helped with my bike up the steps to the mechanic in back. The mechanic was reviewed my concerns with the bike and mentioned a few other things to consider without trying to force a sale. He ran through the (very surprisingly) low cost of each part he felt needed to be replaced. He said he'd be done in 20 minutes and I was welcome to hang out on their back patio if I wanted. I signed a work agreement before leaving, and when I returned, everything was done as discussed -- no surprises! I had new brake pads and tires put on, my saddle adjusted, and a back rack installed, in addition to a general tune-up, the cost was $87. Not bad considering my husband paid nearly as much for just a tune-up at Franklin Avenue's Excelsior bike shop. The mechanic stopped what he was doing, walked over to me and showed me a few things he'd recommend I replace soon, and quoted the parts & labor cost (which again, was extremely reasonable). Terrific experience! I'll definitely be back! read more

The doctors are in the house! Joe and Sam are fixin' bikes a-plenty over here. They're knowledgeable, quick, fairly-priced and give loving care to all kinds of bicycles. There's always great music and good people hanging out. read more

I've been to many bike shops around the city and have had a range of experiences and a few loyalties. Bicycle Roots has by far out-shined them all. They took excellent care of my old three speed and didn't give me the usual "you should just buy a new bike" crap. I needed a new set of wheels and a new chain. They gave the bike a thorough assessment and quoted me a variety of different price points and options. The bike was ready to go the very next day with some added brake adjustments and a new shifting cable. They even gave me back the old hub, which they had cleaned and removed from the wheel. The owners are knowledgeable and genuinely interested in their customer's satisfaction. I'll go out of my way to take my bike there again. read more

Took my bike here for a tune up and the guy who helped me was very honest which I appreciated. I'm doing the 5 Boro bike tour this weekend and needed to get my bike checked out. It was good. But if I wanted it to be like new I would have to spend $150 and he told me that it's best to just get s new bike and that my bike would get me through the bike tour. Thanks for being honest with be! I will definitely be back! read more

I went there to fix a flat about a year ago and have gone to them with all my bike related needs since. They are friendly, so helpful and knowledgeable, and the prices are fair. Can't recommend Bicycle Roots enough. read more

This is what you want your neighborhood bike shop to be: a place where they make it clear that they're really glad you stopped in and a place where they really know bikes. No bullsh*t, no looking down their nose at you because you aren't hipster enough or aren't wearing enough Lycra or are wearing too much Lycra -- just knowledgeable people offering great service. They're open for business even though they're still building the store: while I waited to get a new rear derailleur and cassette installed by mechanic extraordinaire Joe (Lawler -- there are two mechanics called Joe), a number of people came in to ask about new bikes, find out about trade-ins (yes they do) and get repairs done. They were greeted with smiles or apologies if they had to wait -- all, like me, left happy. Oh, and by the way, I schlepped to this Bed-Stuy gem from the Upper West Side! Since my original review, two years ago, Bicycle Roots has moved to a smaller, very welcoming space in Crown Heights. I still schlepp to Brooklyn to get my bike worked on by these guys. I make the trip for a few reasons: they do very good work at reasonable prices, the owners and staff are knowledgable and couldn't be (in my experience) nicer and I'm happy to support the kind of independent, community-oriented bike shop these guys run. read more

Went in today with my husband to get some adjustments made on my new bike. He mostly dealt with my husband but I couldn't help but notice the bad service. We got there and were told to go to the back where a mechanic would help us (normal). Then, the mechanic gave my husband a washer, assuming that my husband would put it on himself (cool). Then, we had a few other questions, but the first mechanic wasn't available. So, this being our first time in the shop, we looked around for someone who could help and it seemed like the only person available was the guy up front. Seeing that we only had a few questions, it didn't seem like a bad idea to ask him. We did and he was nice enough to give us a few pointers. Then a mechanic who we had not seen before showed up and told us rudely that we shouldn't ask a salesperson because a mechanic was here to help; specifically, "No need to ask a salesperson. A mechanic is right here. All you have to do is look for one. Don't go and ask a salesperson." We said politely, "Sorry. Didn't see anyone around anymore." He was very short from then on, but answered our questions and did the job. I was perturbed. Such a beautiful shop, a gorgeous day, so why be rude? The "I'm too cool to be nice and give good service" thing is so played out. Show love it's the Brooklyn way. read more

I'd been comparing geared bikes online for a while and went to Bicycle Roots to speak with their mechanic Joe L about what I was looking for. He pointed me to several options that they had ready to ride and soon enough I was taking a test ride down the street. I had them special order my new Specialized whip, which came a few days late (due to a Specialized shipping error). Luckily Nechama was on it, tracked it down and had no problem being upfront and honest with me about it. My last bike took over a month to get (from another shop in the city), so a couple days was nothing. Even in such early stages of this shop, they're doing something right here. I went in today to pickup my bike and was shown how to use my clipped shoes/pedals, and they took a photo of me for their facebook page. I think it's safe to say I was not the only one excited about my bike. Their staff and owner are excited to be here and believe in what they sell. You definitely can't get that experience from the internet...or hardly any other bike shop in the city. A+ read more

Had the pleasure of having my custom brakes (on a Dahon Speed Uno) installed at Bicycle Roots. The Staff was knowledgeable, courteous, and prompt. Will probably go back if I ever decide to upgrade my bike to a 3 speed. Thanks again! read more

Came in here with a bike that had some shifting and chain issues. The mechanic was very attentive to my problems--she asked questions while she worked on my bike and was very precise so it felt like a doctor's visit. She said it wasn't the chain but something else that needed to be readjusted--I really appreciate it when a mechanic doesn't try to milk you for new parts that aren't necessary. This shop is the real deal if you need your bike fixed. They will help you without ripping you off. read more

Went in and talked to Nechama, the General manager. She is cute and knowledgeable. From what I've seen they know their stuff and care well for EVERYbody that walks in the door. They have a nice webpage as well (bicycleroots.com). Very nice staff and good selection of pretty much anything you might need for your ride. read more

I've been in this bike shop numerous times, often with my pup as it's so close to where I live. The staff here is knowledgeable about bikes and some are especially helpful with whatever it is you need. While I ended up purchasing a bike from another shop, I did trade-in my old bike here. I like the energy of this shop and will be back from time to time. read more

I LOVE THIS PLACE. They treat you right, they're friendly and knowledgable. I came in there expected them to have my bike over night because of all of the modifications that I wanted done to it, and they did it in less than 2 hours. THAT'S RIGHT. YOU READ THAT RIGHT. 2 HOURS. Sara, the sweetypie is a great mechanic and I URGE anyone who lives in the area to suppose these folks. Got it? GOOD. read more

Amazing female-owned bike shop in Bed-Stuy with excellent and genuinely friendly service. Come here if you need anything bike related, I went here to add air to my tires and get my seat raised - very quick and well done. I love Bicycle Roots. read more

Super nice service at this CH bike shop and also what a great store layout. As you can see, I've posted a lot about bike shops recently because I had to go to many to sort out this one of kind bday gift (1979 Schwinn Collegiate Tourist) I just got for my girl. I bought a pump and a bell from them. Great vibe in there. Also I feel confident after speaking with the shop guy that they'll be able to take care of everyday bike stuff for us -- replacing tubes, etc. This adventure of getting her this bike has really put me in touch with who is on their game and who is not. They're on their game. read more

Bike Quest 2012 started and ended with Bicycle Roots, culminating with my purchase of a lovely Specialized Globe. I'd heard there was a new shop in town that was woman-owned and super-non-judgey. I went in, and, indeed, they were great. (Having ventured to other stores, I think if I would have started somewhere else, I don't know if I would have even ended up buying a bike). Everybody I interacted with (every time) seemed to have retained customer service (and people!) skills, "despite" working in a bike shop. As a bit of a newbie, they listened to what i was looking for and guided me to what matched my desires. When it came time to actually pay for the cycle, Sonia helped me figure out which accessories were what i was looking for. And the mechanic even adjusted the seat post to better fit my short self. A++ *WILL* shop here again. read more

Went in for a tune-up and was sought to immediately by there friendly & knowledgeable staff. Nechama handled my bike with the utmost care.Taught me a thing here and there that I didn't know and BOOM! My bike shop has been found. read more

Really quick service and good prices. Needed tube replacements quick and I got them quick. Great, friendly service and nice atmosphere.

With their expertise and alacrity, Nechama and Joe have created a terrific bike shop (Steven is more peripheral but also quietly welcoming). I entrust my 29-year-old Stump Jumper to them-- and their capable colleagues-- and they patiently answer my questions, shedding insight on all things cycle-centric, and generally do repairs/make adjustments as I wait. They are always candid, a pleasure to talk to and don't make me feel like a dilettante for bringing my bike in for small things like a flat tire. They're also all about the Brompton and will, I predict, sell me one in the not-too-distant. read more

came here since it was close to my house and immediately regretted it.... Called to verify day before and person on the phone was extremely rude.... bike parts were bent and was told it was defect which I don't believe.... after I got my new part made an appointment to have it replaced and the appointment was cancelled because they didn't have enough employees... roommate just tried to go there today for a small check on tires and was told they were only taking appointKent's... DO NOT go here Unless you like overpriced and underperformance with terrible customer service to boot read more

I live just a couple of blocks away and have been here twice. I'm a somewhat new biker, and typically use my bike for laps around the park and commuting places. My bike is nothing fancy. I'm happy to have a shop so close and am pleased that I have received great service! Friendly service, no condescending sales people, and no one will try to sell you what you don't need. My first visit, I got air. While I was filling up, a salesperson inside gave me a friendly wave. I needed new lights, and was awkwardly debating if I should bring my bike in to make the purchase, or lock it up outside. The salesperson encouraged me to bring it in when they saw me and was very nice and welcoming. I purchased my new lights no problem. The salesperson was friendly and made conversation with me. My second trip I needed new pedals. I was assisted as soon as I entered the shop. They told me they were short staffed, but I was in no rush and waited just a few minutes for someone to put the pedals on. The salesperson seemed knowledgeable when I asked about seats, and advised me to stick with mine (not trying to sell me things I don't need!). I was charged just for the price of the pedals, no service charge. I also asked for him to check my seat height. He helped me and raised my seat no problem, to the correct height (wow, what a difference). The staff member also spoke to me about the size of my frame, and that it was probably too large for me. At no point did I feel that he was condescending or trying to sell me anything. I appreciated the information! It's nice to have a bike shop to feel comfortable in. While there were no women working, I do know that the owner is a woman, and that makes me happy! read more

Stopped in for the first time to get a light for my helmet. They had probably the biggest selection of lights I'd yet encountered, and Nechama was extremely helpful if figuring out what would work best for me. I'd forgot to bring my helmet in, but she put the lights I chose on layaway for me and even installed them when I brought in my helmet the next day. The most helpful shop I've been to in the neighborhood-- will definitely be bringing my bike in next time it needs fixing. read more

My family had been loyal to another bike store and when it went out of business, we were not sure where we would start going (because honestly, there are a lot of bike shops we do not like). Our friends recommended Bicycle Roots as a great local bike shop and suggested they might have a cargo bike that would meet our needs. In the spring we went there for the first time and had a great experience. Nechama helped us buy a new bike for our 11 year old (who rides everywhere with us) and I found her to be knowledgable and a good listener (she paid attention to the feedback we were giving and helped us pick a bike that was perfect - a Scott). We then also bought a cargo bike (Yoba Boda Boda) a few months later and a Civia for my husband (who had not replaced his bike in years). As a family that rarely travels any other way than by bike, having great bikes and a great bike store is really important to us. We have always been treated well and with respect and the staff has always been reasonable with us about anything we had problems with. I am honestly kind of shocked to see any negative reviews on yelp because these guys have been really great with us. Prices are totally fair and reasonable, staff has never tried to up-sell me or talk me into something I did not need (actually, just the opposite -- Nachema helped me make my own bike more comfortable when I was considering buying a new one instead), and they have constantly done quality work for us! read more

I try not to give negative reviews but this place earned it. That one star is only because some of the workers have customer service skills but the lady that owns it and the guy fixing the bike both act like children. Won't be going back. Horrible service and overpriced read more

They've done terrific work on my bike every time, and they're so helpful and generous. Love Bicycle Roots.

The last 2 items I needed, a pump and a headlight, I could have easily bought online somewhere. The thing is, with bicycle stuff, we can be pretty picky and parts vary wildly. Thanks to The BR staff I ended up with a headlight that doesn't run its odd sized batteries dead at always the wrong times and turns itself on in my backpack way too easily. And I ended up with a pump that is just small enough to carry around but not so small as to be a fiddly nightmare to use. We all know the feeling of getting the wrong thing, what a waste of time! Support your local bike shop. They know things. read more

Such a great bike shop. I came here looking for a bike to work out and cruise around. The Lady was very helpful. So sorry I forgot her name. But she has a cute little lip ring with curly hair. She was amazing. Great customer service and very informative. She showed me a couple bikes and let me go for a test drive. Love it.. I ended up purchasing a bike the same day and picking it up the following day. Will be going there again. BEST BIKE SHOP EVER !!! read more

Bunch of pretentious douchebags. They act like they know a lot and overcharge for everything. $75 bucks for a tune up? Just cause you have a hipster bike shop will with hipster wannabes doesn't mean you get to set ridiculous prices. read more

Guys were cool, place had a lot of great gear, but some was over priced. I got my folding-bike tuned up here a few months ago. It took me a few weeks to realize, somehow, the head of the snap-lock for my wheel does not align, so so much for folding now. Also noticed way too many scratches and new marks on my bike. Granted, I ride it rough, but these marks were all over the areas worked on, and were noticeably significant. Still, they are the best choice I could find in the immidiate area. read more

I came into the shop that day just to look around and see what they had to offer as I had just had my other bike stolen and needed to replace it. I was blown away at the great service and selection of bikes. The owner waited on me and was very patient, knowledgeable and helped me to find my next perfect bike. She didn't try to up-sell me and just wanted to make sure I had the best bike for what I wanted. I found a bike that fell in love with and decided that day to purchase it and I couldn't be happier with my new ride. I felt really taken care of and welcomed in her shop and would buy another bike from there. read more

Bicycle Roots rules. They've got super helpful & friendly staff. Everyone in the store seems like they genuinely want to help you find the best bike for you (not the one that will get them the biggest profit). Their mechanics treat you with respect and really take the time to address questions and get your bike to be the best it can be. Their inventory is respectable (and growing), and they are totally down to work with you to get you the gear you need if it's not something they already have in stock. I can't say enough good things about these guys. read more

Great store with very helpful employees, especially Sam! Did some great work on my bike. It's running like new!

These patient guys set me and my wheels back on track following my bike accident. So glad to have this thoughtful crew nearby.

This technically may not be a proper review since I didn't buy anything, but I just had to jump on here to rave about this place. Having to blow up two soccer balls, I called ahead asking if they'd be willing to inflate the balls. I mean a soccer ball is not a bike, and in New York you're used to people giving you a brisk no. However, they said come in and they'd take care of me. Coming in the next day, the guy at the front made me feel super welcome and said that the guys at the back would take care of me and they did! They inflated both balls and even checked for proper inflation. After I thanked them profusely and said they're helping a fundraiser, they wanted to know more and said they'd spread the word about the event to their personal network. The three staffers were really friendly and extended a kind gesture to a frazzled fundraiser organizer. I can't say thank you enough. When I finally do breakdown and buy a bike, I'm going there. read more

Initially my boyfriend and I had planned on visiting Roots to fix his broken chain, but that same day a neighborhood thief stole his quick-release front wheel. Joe was incredibly kind, patient, and helpful to two panic-prone broke mid-twenties cyclists who know very little about bike repair and wanted to do it as cheaply as possible. My boyfriend is spending more than he initially intended to, but Joe helped us find the least expensive (and safest!) solution. I've gone to Roots a number of times myself for small repairs, and each time they're efficient and patient. It's the less expensive and less pretentious bike shop in my neighborhood, and I recommend it to all of my bike buddies. read more

Great people. I ride for a courier company in the city and have been using an All City they helped me build. Pretty bombproof. Lasted through the winter without incident. Recommend them. read more

I've been here twice and both times have gotten excellent, friendly service. I've been biking in BK for 9 years and have lived in Crown Heights the entire time. As a result, my primary bike shops have been elsewhere (there hasn't been a bike shop here in that time) but in a pinch I came in once when I had a derailleur issue and these friendly folks fixed it up at no charge! I had a freak accident with a cable getting caught in my back gears the other day and they took care of me quickly and with friendly, professional service. Highly recommended and so happy to have them in the neighborhood! read more