Great bike shop overall -- I've been a loyal customer for over a decade, bought 2 bikes there and…read moregotten many repairs. I trust these guys. Before they moved to 4th Ave, I would have given them 5 stars. But I'm downgrading to 3 because the new location on 4th Ave is inconvenient -- and doesn't have a handy air pump outside the door. At their old shop on Bergen Street, it was such a nice convenience to pump up my tires at the start of a ride. Please bring it back! Honestly, I see a bigger shop and fewer customers at the 4th Ave location, so give us a reason to love you. Ride has better hours and much better customer service than Roots on Franklin Ave, but I'm tempted to abandon Ride because of the location and lack of a convenient bike pump. Feels like they're giving their customers the finger by withholding it.

I've stopped by here a few times. Solid location, great selection, and knowledgable staff…read more This place caters more to road cyclists than anything else, but there's still a little something for everyone. Overall, always happy to have more bike shops in the city!

When I received my Power Goat V3, I took it to LastMileNYC for some work. They told me that they…read moreonly work on the brands they sell and they don't sell PowerGoat ebikes. So I went to a local bike shop in the east village call BikeFix and I really lucked up. BikeFixNYC is for anyone out there like me that spent several thousand for an ebike from California that has no support/mechanics here in NYC. Surron, Super73, Onyx, Ghostcat, Revv1, PowerGoat, you name it and BikeFix got you. They honestly do not disappoint. Plus they're honest and trustworthy. I brought my PG V3 for some new rear shocks and Greg did a phenomenal job. He also removed some pegs that I had difficulty with. I won't take my bike anywhere else!

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

So I dropped my bike off Wednesday and much to my chagrin, was told that there would be a 2-day…read moreturnaround at minimum. Later on that day at 7:30pm, I receive a call saying that he had time and put it together. I was so excited. I rushed to get there by closing time and my bike replete with all of the accessories was nicely assembled. He even helped me get a nice lock. It was a very pleasant experience. Even gave some tips about finding a piece for my Little's bike. This will definitely be my bike shop. They were super awesome and the pricing very reasonable.

I couldn't recommend bicycle roots enough!…read more I came to them with many questions about replacing parts to fix up an old bike I bought and they're all super helpful and kind. Everyone here is very knowledgeable about bike repairs (and bikes in general) and very eager to help. I buy all my parts from here and it's the first place I go to whenever I have bike questions I can't seem to solve myself.

This bike shop is cute and full of everything you want to fill your cycling needs. The employees…read morewere helpful and knowledgeable about the products. They have an online store, too, which makes it easy to buy what you need and then pick up. Quick and fast. The downside to the online shop is the exorbitant cost of shipping. DEF plan to pick up in-store. They also have fabulous COVID precautions! Check their website and plan to schedule an appointment for everything. They've got hand sanitizer and a whole slew of ways to keep customers and employees safe. So this can totally be your safe, friendly, knowledgeable go-to neighborhood bike shop during the pandemic and long after.

Very rude woman dey run this place. I enter make I ask about air for my tires, nobody dey for…read morecounter, but one big aggressive dog just dey waka anyhow inside the shop. After small time, the woman show face, begin para say I must pay cash and with exact change just to put air for tire. I don go plenty bike shops for different parts of the country, I never see where dem dey charge person to pump him own tire. If na disrespect and wahala from dog you dey find, na here be your spot. Abeg, avoid this place.

Experienced shop owner provided great advice on my bike. And a sense of humor to top it all off…read more I love dogs and they are there too! Overall: Fast, affordable, professional.

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

Great experience from the shop to sales, everyone is super friendly. They go above and beyondread more

My son goes into Dixon's bikes periodically to get his scooter fixed. And this past Saturday he…read morewent in and they were having a customer appreciation fair. He randomly put in a raffle for a bike. He won it. How exciting. We picked it up today and this bike is beautiful. My son was ecstatic. My son's face was priceless. D the owner was so polite so nice and so helpful prior to this experience. I can't say enough about him. Thank you so much, Dixon Biles you made my son's year!

These folks are excellent. They're good people and very down to earth. As far as the work goes;…read morethey've always done me right, no complaints. PS If you have some high-end super bike, they might not be the best place to go. If price isn't an issue, I recommend R&A.

First off, I worked with Libby on the initial sale. Second, I had a world of trouble with my knee…read moreand consults with my physical therapist, and went back several weeks later. Libby figured out more or less instantly that I needed a bigger frame (same make and model). We swapped bikes, and talked about bikes and knees for a while, and now everything is working much better. BH is great, my new favorite place to be!

I had a very poor experience here…read more I brought in my bike for a front shifting issue and was charged for derailleur adjustment twice, but the real issue was not identified. Multiple mechanics suggested I might not know how to shift properly, but the actual problem turned out to be a bent chainring. That was only discovered after I went back multiple times and pushed for them to keep looking. It did not seem like the bike had been properly test ridden before I was told the issue was rider error. Communication was also difficult, and the overall attitude I experienced from staff felt passive aggressive rather than helpful. I was largely left on my own trying to sort out what was going on. They also replaced the wrong bolt on my saddle. When I asked about replacing the correct bolts, I was told they did not have the proper ones, and the issue was not properly resolved. After multiple visits, repeated charges, poor communication, and the real problem being missed until I pushed for further inspection, I would not return.

Mike is extremely knowledgeable , fast even though it's just him . My bike is always in good hands…read morewith him , he also wont rip you off . You cannot beat his prices , highly recommend

Mike is extremely knowledgeable, his service is quick even though it's just him . He wont rip you…read moreoff like other places and you Cant beat his prices . Only mechanic i go to