If you're looking to customize your bike BikeFixNYC/3rd base is your best bet…read more Affordable and professional and good people makes this shop your best choice. Check out the before and after pics

Needed one screw on handlebar, and asked for air in back tires. $10, ok. Gave a tip. Left shop,…read moreblew out back tire. ugh!! Back to shop, fixed tire and when I asked the price, they said $25, but I mentioned the wall sign says $20 fixed rate. I give the $20 and they argue with me, and someone not involved gets involved and I feel like I'm being attacked. I leave the shop again, and the back tire, just "fixed" is completely flat by the time I got home 5 blocks. I thought the shop was going to be OK, but I cannot recommend it. Plus, I have a completely flat back tire.

My go-to shop in Bed Stuy…read more Great service. Knowledgeable, efficient staff. I've dealt with a number of the people there and all seem eager to help me get my wheels back on the road as quickly as possible. Their four-legged feline ambassadors will even look up from their naps and allow you to pet them.

So I dropped my bike off Wednesday and much to my chagrin, was told that there would be a 2-day…read moreturnaround at minimum. Later on that day at 7:30pm, I receive a call saying that he had time and put it together. I was so excited. I rushed to get there by closing time and my bike replete with all of the accessories was nicely assembled. He even helped me get a nice lock. It was a very pleasant experience. Even gave some tips about finding a piece for my Little's bike. This will definitely be my bike shop. They were super awesome and the pricing very reasonable.

I couldn't recommend bicycle roots enough!…read more I came to them with many questions about replacing parts to fix up an old bike I bought and they're all super helpful and kind. Everyone here is very knowledgeable about bike repairs (and bikes in general) and very eager to help. I buy all my parts from here and it's the first place I go to whenever I have bike questions I can't seem to solve myself.

This bike shop is cute and full of everything you want to fill your cycling needs. The employees…read morewere helpful and knowledgeable about the products. They have an online store, too, which makes it easy to buy what you need and then pick up. Quick and fast. The downside to the online shop is the exorbitant cost of shipping. DEF plan to pick up in-store. They also have fabulous COVID precautions! Check their website and plan to schedule an appointment for everything. They've got hand sanitizer and a whole slew of ways to keep customers and employees safe. So this can totally be your safe, friendly, knowledgeable go-to neighborhood bike shop during the pandemic and long after.

First off: LOVE that this is a woman-run bicycle shop. I walked in today in need of a couple tubes…read moreand a patch kit. I'd replaced a tube earlier in the day and must have pinched it when reinstalling the tire, because I could hear air escaping when I paused pumping. The woman behind the counter (Margo, I gather from other reviews) was very helpful in giving pointers for replacing the tubes myself. She showed me the larger box that my tubes came out of to demonstrate that even though I asked for 700x32 size, and these said 27x1 1/4, they were the correct size conversion. Her mastiff, Wiggles, really wanted to say hello to me but was blocked by a baby gate. I'll be back here for sure if I ever need any other bike parts or service!

A couple of days ago I walked into this store looking to buy a bike and was rudely greeted by some…read moremiserable woman who snapped at me and said theres a dog in the back. You have to leave. Meanwhile, I had my adorable 12 LB babe in my arms! She absolutely chased me away. I ended up going to (online) Brooklyn Bikes Co and bought the perfect bike for me. Excited!

It's rather sad that when I receive honest, fairly-priced, quality service, it surprises me because…read moreit has become so uncommon. I read numerous reviews praising this shop not only for their excellent service but also for their honorable business practices. Today, I had the pleasure of confirming that every one of those kind words were true in those reviews with the assistance of Sean. As a new rider with limited knowledge about my bike's needs, I made it clear to Sean that I didn't know bikes and told him to do whatever he thought was best. He could have taken advantage of my inexperience and charged me for unnecessary services, but instead, he walked me through exactly what my bike needed and what it didn't. He charged me a very very fair price to fix it right there on the spot. Thank you, Sean, and the team, for reminding me what great service feels like.

I've been going to this shop on and off for years and recently decided to give it another shot,…read morehoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving.

I called up after getting my chain fixed at another shop that I have had bad experiences with. My…read morebike was skipping and it was basically unrideable at higher gears. Over the phone, David let me know that the first place was supposed to replace the "X" and I should go back and get that done. From that first phone call, I knew that Dixon's was legit and trying to help fellow cyclists, not trying to make a quick buck. I ended up waiting and coming in the next week when they'd have the part. I dropped my bike off and let David work his magic while I went to work. After a few hours I came back, and retrieved it. I forgot to bring cash, so I said I'd be back and would leave the bike. He said he trusted me, that I should take it, and give it a test ride before I come back with the money. Again, he showed me that this was a place of trust and really made me confident in him. The fix was perfect, and it's good to know that this place is Black-owned. It will be the shop that I go to from now on. Despite it being a bit of a walk, I appreciate the service, quality, and relationship here.

My son goes into Dixon's bikes periodically to get his scooter fixed. And this past Saturday he…read morewent in and they were having a customer appreciation fair. He randomly put in a raffle for a bike. He won it. How exciting. We picked it up today and this bike is beautiful. My son was ecstatic. My son's face was priceless. D the owner was so polite so nice and so helpful prior to this experience. I can't say enough about him. Thank you so much, Dixon Biles you made my son's year!

I had a very poor experience here…read more I brought in my bike for a front shifting issue and was charged for derailleur adjustment twice, but the real issue was not identified. Multiple mechanics suggested I might not know how to shift properly, but the actual problem turned out to be a bent chainring. That was only discovered after I went back multiple times and pushed for them to keep looking. It did not seem like the bike had been properly test ridden before I was told the issue was rider error. Communication was also difficult, and the overall attitude I experienced from staff felt passive aggressive rather than helpful. I was largely left on my own trying to sort out what was going on. They also replaced the wrong bolt on my saddle. When I asked about replacing the correct bolts, I was told they did not have the proper ones, and the issue was not properly resolved. After multiple visits, repeated charges, poor communication, and the real problem being missed until I pushed for further inspection, I would not return.

I went to Bicycle Habitat twice, which really says more about me than them. I thought maybe the…read morefirst visit was a fluke. Turns out... it's a business model. The staff acts like they're curating art at a gallery instead of fixing brakes. I asked about a repair and got a response like I interrupted a TED Talk on bicycle culture. Relax--it's a chain and two wheels. And the prices? I thought they were quoting me for a full bike rebuild, a documentary, and emotional support. Labor costs so high I expected my bike to come back with better credit than me. Same attitude both times--like I needed them more than they needed customers. It's a bike shop, not a fashion week afterparty. Nobody needs this level of arrogance over a tune-up. Plenty of other shops in NYC that will fix your bike and treat you like a human being. Start there.