I've been going to this shop on and off for years and recently decided to give it another shot, hoping things had improved. Unfortunately, the experience has been consistently disappointing. While a few staff members have been friendly, there's been a recurring pattern of dismissive and somewhat condescending behavior across multiple visits. Questions and concerns often felt brushed off, and explanations of services -- like what a "free tune-up" actually includes -- were vague or incomplete. There were also several instances where the work itself didn't inspire confidence. A computer mount was left spinning despite being told it was secure, and on another visit, a mechanic refused to use carbon paste on a mount, which didn't feel appropriate for the component involved. What's most concerning is that this wasn't a one-off experience -- it's been a pattern over time. When communication and attention to detail are lacking, it starts to impact both safety and trust, especially on longer rides. Update (Jan 2026): I later found out that a tubeless setup I paid for had barely any sealant in the tires, which explains why a flat wouldn't seal. Another shop had to fix it. At this point, I've decided to take my business elsewhere. I'd recommend double-checking any work before leaving. read more

Great experience from the shop to sales, everyone is super friendly. They go above and beyond read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

I've been going to Roy's since the late 80s. Yup... long time. I've bought several bikes there, have had my bikes maintained and I'd be embarrassed to say how much money I've spent there on accessories and clothing and helmets and gloves and locks and chains and god knows what. It's a good place. A neighborhood place. I wish I worked there. I highly recommend Roy's for your bike stuff. read more

I posted a review a week ago. Why is Yelp demanding I post another one? Why did Yelp demand I post a review of another bike shop that I never even visited? What a useless, time-wasting app! Which is not to impugn Roy's. It's a fine, trustworthy bike shop with a great attitude toward service and people who are more than competent. Verdict: Five stars for Roy's. No stars for Yelp. read more

I took my Mama to Roy's and asked if they could help modify her walker to be taller since it was already at max height, which wasnt quite cutting it. They were kind, helpful, and thoughtful in their approach- all in all Mama was very pleased. If you are looking for a bike shop, look no further than Roy's. They know what's up. You'll leave feeling more knowledgeable, with a great fi al product, and with your faith in humanity restored. read more

It's rather sad that when I receive honest, fairly-priced, quality service, it surprises me because it has become so uncommon. I read numerous reviews praising this shop not only for their excellent service but also for their honorable business practices. Today, I had the pleasure of confirming that every one of those kind words were true in those reviews with the assistance of Sean. As a new rider with limited knowledge about my bike's needs, I made it clear to Sean that I didn't know bikes and told him to do whatever he thought was best. He could have taken advantage of my inexperience and charged me for unnecessary services, but instead, he walked me through exactly what my bike needed and what it didn't. He charged me a very very fair price to fix it right there on the spot. Thank you, Sean, and the team, for reminding me what great service feels like. read more

When the bike chain was rusty they fixed it and for a good price. Somewhat of a busy place when I came so a bit of a wait but I guess that's what you get when you're good. read more

All the staff are very knowledgeable and helpful. They were quick with what I need, and the same time they didn't rush me. They were looking out for what suits me not what works for them!! read more

Came here to get my bike fixed after reading positive reviews. Was not disappointed as the workers were friendly and knew what they were doing. The staff that helped me could tell, from looking at it, what the problem with my bike was. The service didn't take too long and was also cheaper than I expected. read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

Thank you Roy's! Specifically Boris for everything that you do! Great deals, customer service and quick assembly! read more

Roy's Sheepshead Cycle - Great bikes! Forever long customer service! Thank you - Bikes Near Me - Brooklyn, New York

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The best bike shop on the planet. InhExcellent customer service. Excellent customer service. I am located West Coast. I am always think Roy's Sheepshead bike shop for my first choice. read more

My family has been getting bicycles from Roys since the late 1980's and would not go anywhere else but here. Friendly knowledgeable multi lingual sales people , a large stock of fair priced bikes range from the everyday street type to professional team bikes for serious riders. Separate service department employs a diverse team of amazing mechanics that live their jobs and the family that employs them.. during the pandemic they were non stop crazy busy & took requests patiently thought not knowing when a shipment would arrive & what it would be delivered . I waited and got a few wonderful bikes for my family . Highly recommend heading to Roy's of Brooklyn read more

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If you looking for you dream bike... this is the right place. Best costumer service, best shop and mechanics on NY,NJ ,CT and of course the best deal ever. Thanks Boris for my dream BIKE. 110% satisfied , full recommend. read more

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Great service the whole crew was awesome made my buying experience top notch. Keith the owner walked me they everything step by step. Thank you read more

Roy's Sheepshead Cycle - Specialized Tarmac SL7 - Bikes Near Me - Brooklyn, New York

Fixed my brakes within a couple of minutes and only for $15 recommended! Thumbs up

Roy's is my go to local bike shop. I have bought a bike from here and do my service on all five of my bikes here. Roy's myriad mechanics give you personalize attention and always are honest about what is or not wrong when I bring in any of my bikes for service. For instance, during my last visit , I bought new grips for my 90's mtb to help me with wrist pain. They were spot ok-the new grips paired with one of the mechanic's recommendations for new riding gloves resolved my wrist issues and made my new mtb feel perfect and the ride comfortable. I will continue servicing and buying bikes from Roy's read more

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Went here at the recommendation of a friend. Just so happened to be served by the exact person that my friend recommended. Mike I think? Absolutely stellar customer service, timely, friendly everything you could want. For some reason I've definitely had some less than stellar experiences with other bike shops and generally the employees there. This was definitely not one of them. Had some issues with my bike that has been ongoing for a significant amount of time and he took care of them all within a half hour. I can't see any reason I will go to another bike shop in Brooklyn. This is the spot. read more

seen the manager and mechanic being very rude to a customer. I strongly do NOT recommend any one coming here.

In the span of 3 months I came back to this place like 10 times to fix the tires of my bike, they kept giving me cheap tires , and I was always missing a tube to the bike or what ever it's called , (the cover thing that keep the air in ) when I'd come here . I felt like they were scamming because how is it that my gfs bike never had problems and she uses it more than I do , and I got mine fix like 10 times in a short period , and bike still has problems ... I felt suspicious towards them . I went to this other bike shop by where my gf lives , got it fixed ... it's been 3 months , and the bike is better than ever . Not tryna talk bad or anything( also it's the closest bike shop near , and it's why I came like 10 times , until I decided to check out the other bike shop) read more

I like to come to Roy's when I need my tires checked and my tubes changed. Yes, I know how to change a tube but they are so quick at it, that I waste little time off the road! They always have a line though. Always. I've come first thing in the morning when they open, during the day, close to closing and they are always busy. I think their prices are pretty fair, I've never been overcharged for any of my services. And once you get helped their service is quick. And good. I'll definitely keep coming back because they take good care of me every time. read more

This review is coming from California. Dealt with Boris, gave me not only an incredible deal on a bike, but was very professional through the whole process, delivered on his shipping commitments and got me into my dream bike. Thanks Boris - Nick from California (specialized enduro) read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

My first time I am visiting this business. I was very impressed. Every business should operate like this. Quick, polite, professional, and reasonably priced. My bike needed a new chain, and it took 15 minutes total, including waiting time, Next time I have any bicycle needs, I know where to go! read more

Many thanks to Boris and the whole crew at Roy's for my new build of a Specialized Diverge STR. Boris was super helpful in selecting the group specific to my needs and the mechanic crew did an exceptional high quality build. read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

I just picked up my new 2021 Sworks Tarmac SL7 from Roys today and I couldn't be more excited. If you're looking to buy any bike, I would highly recommend Roys. The entire team made the experience flawless. From the sales team(find Boris! He will take care of you) to Chris who helped me get fitted, to the entire mechanic team who built my bike, it was a 10/10 experience. Highly recommended. Had to make a slight adjustment to my stem height and I was accommodated immediately. Even though I live in NJ, I wouldn't go anywhere else. read more

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Cannot recommend this place enough. I am stationed overseas and was in the market to buy my dream bike. Due to the ongoing pandemic and difficulties traveling back home, Boris accommodated to my needs! He helped me purchase my dream bike with ease and shipped it with no issues! There were a few hiccups along the way but he made sure I was taken care of throughout the process. When you purchase from Roy's, you are purchasing from a local shop that truly cares about your happiness. Boris is the man! read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

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I've been riding for 25 years and love dealing Boris at Sheepshead Bay. He always has access to the high-end gear I'm looking for and takes care of the little details. It's a long drive from where I live, but always worth it. read more

I highly recommend this bike shop. Everyone are super nice and the service is absolutely outstanding. From buying a new bike or for a service, this is the shop to go to. I bought my bike from there and I love it!!! Boris is incredible. He made sure that the bike is the right one for my needs and my type of riding. I live in NJ and I don't mind driving all the way to Brooklyn and pay the expensive tolls just to go to the bike store. That's how amazing they are! read more

Roy's Sheepshead Cycle - Specialized SL7 Pro - Bikes Near Me - Brooklyn, New York

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I've been going here for thirty years. That are very good, knowledge and always willing to work with you to get you want you want. Brought in my 25 year old Cannondale to get fitted. I needed to have my handlebar stem shortened but nobody had the part anywhere. Chris checked the store everywhere and was able to actually find a bike stem that fit my 25 year old bike. He installed and taped up my handlebars and loosened my brakes. He answered all my questions cheerfully. Great experience and Chris was a big part. read more

My first carbon fiber steed. The guys at Roy's bike shop is AWESOME I got the bike I wanted at a great price and they fit me to the bike like a glove. read more

Roy's Sheepshead Cycle - My first carbon fiber steed. The guys at Roy's bike shop was very helpful in getting and fitting me to my new bike. AWESOME - Bikes Near Me - Brooklyn, New York

Boris, I was only able to give you 5 stars, but know that really...its SEVEN *******! The people that work at the bike shop are very knowledgeable when it comes to bikes, I came in knowing exactly what I wanted (A 2019 Specialized Tarmac Disc Expert in Chameleon). I, myself, am not very bike knowledgeable, but have friends that are, and this was the bike I was told to get. When I came to the shop, I called my friend so he can help me, via telephone, ask any questions I should be asking. Boris was great, he spent time on the phone answering all MY FRIENDS questions. I was almost talked into a different bike...but I stood my ground, and purchased the bike I came in for. I didn't have my bikes shoes with me, so I left my new bike purchase in the safe hands of Roy's until I was able to return and leave with my purchase. I came back a few time to visit, and after a week my beautiful bike... "Shimmers", is finally home with me. Thank you to everyone at Roy's...not only is the staff helpful, but the customers were great too! read more

Roy's Sheepshead Cycle - Shimmers - Bikes Near Me - Brooklyn, New York

One of the best bike shop in the northeast. They have mid to high end bikes. Family business attitude and always give generous discounts. I bought two Sworks and Zipp 404. I highly recommend read more

I will certainly buy my next bike at Roy's! Boris was so knowledgeable, quick to respond and helped me find what I wanted within my budget. I recommend this place! read more

I've been to this shop twice in the past eight years. The first time I went there for my kid's bike. She got a bike from Roy's for her birthday. She rode it once around the apartment and set it aside. One week later, the rear tire was flat. I took it back with the receipt and got nothing but attitude. In all honesty, we're talking a $3 inner tube. In the end, they agreed to fix it. One hour later, I got the bike back. Two weeks later and the same tire is flat again. Needless to say, I didn't take it back there again. I did it myself, and it lasted for the life of the bike. This past week I blew both tires on my road bike by hitting a poorly fitted manhole cover. I decided to give the place another chance. After all, they do have a lot of high reviews. They must be decent enough to replace two inner tubes, right? It took them 15 min to replace both tubes. I paid the $43 and tipped the guy $5 bucks figuring that would be the end of it. I get the bike home take it out of the car, and the rear tire bursts as soon as I put the bike on its rear wheel. When I picked it up, I noticed the tires felt slightly overinflated, but I assumed they were the experts, right? So I figure it's better to let the air out of the front tire before that bursts too. I didn't have a gauge, but better safe than sorry. That's when I noticed that instead of my metal valve covers, I have some plastic crap that doesn't even screw onto the valves. I load the bike right back into the car and take it back to Roy's. To their credit, they didn't argue this time, just fixed it and returned my valve covers that they "misplaced." When the mechanic saw me letting some of the air out of the rear tire, he started berating me, telling me that I'll get a pinch flat. I've never gotten one of those before, but of the three tires I've fixed at Roy's, two burst, so IDK. You'd think this is where the story ends, but you'd be mistaken, friend. Today, a few days later, my pressure gauge arrives. I decided to bring the tires up closer to the recommended pressure since they've hopefully had a chance to settle in. I connect the same pump I've used for years and pump up the front tire. When unscrewing the pump, the valve stems comes right out with it. I'm not home, so I don't have any tools, and hand tightening it does not work. Now I have to get a pair of pliers or something to tighten the Presta valve stems. Was it low-quality inner tubes? Was it bad work? Was it petty mischief because I was pissed when I returned with the bike? Who knows? What I know is that of the four tires purchased from Roy's, one that came with the kid's bike, the replacement kid's bike tire, and my two adult bike tires, all ended up having something wrong with them. That's 4 out of 4 bad tires. I've finally learned my lesson. Never going back there again. read more

I've been to Roy's a few times and have always been treated very nicely with great service. They are always so eager to help and explain everything clearly. Whenever I've wanted some modifications, it was always done quickly. My favorite was the bicycle seat which some people laugh and say it's like a sofa seat. read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

The service department is stellar. Everyone back there is good, but Gerald is the man! He's been working on my bikes long before he came to Roy's. He's the best mountain bike mechanic I know, and I trust him wholeheartedly. As an example, Gerald built some freeride rims for me that didn't need adjustments or service for 7 years...and they got use and were abused properly. He's just that good at what he does. Gerald is just awesome! As for the rest of the crew, they rock too. I trust anyone with my gravel bike, and my wife's commuter bike, etc...but when it comes to my old freeride, enduro or my downhill bikes, Gerald is the man I want holding the wrench! I live in Greenpoint, and I make the trek to Sheepshead Bay for my service whenever it's necessary. I wouldn't consider another shop in the 5 boroughs...WORD!!! read more

This is the best bike shop hands down! The service is great as Boris has sold me three bikes already. I've purchased all Specialized Tarmacs as he knows what I like so it makes it that much easier to find what I'm looking for. There is a wide range of bikes from mountain bikes, children's bikes to road bikes. Gerald is the best mechanic I've ever met as watching him work on bikes is like art, as he is an expert at his craft. I'll continue to shop here. read more

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The best bike shop I've gone to... very professional and they offer reasonable / really good deals as compared to other shops. The shop has great selection of bikes and have great service for repair. Boris is the best salesman. I know the next time I need to buy something - this is where I'd go. Thumbs up! read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

I brought 2 bikes in for servicing today (which I bought at Roy's a few years back).. I was standing outside waiting to be helped when the employee with the tattoos asked me if I had a mask, I nicely said no I'm outside.. he didn't say anything to me, he walked inside and went to hand me a mask all a while he was walking around without a mask stuffing his face with a slice of pizza and no less speaking at me with mouth full of food and telling me to put a mask on at the same time.... what ? Bro, your holding a slice of pizza to your face and handing me a mask to put on with your first hands.. I didn't say anything, I wasn't rude, I just said I'm outside.. I just want to drop my bikes off for servicing.. needed a 2 chains, new tires, and a new seat... I'm not trying to cause any issues .. he blatantly ignored me and continued to work around me as if I didn't exist...safe to say - I'll be bringing my business else where from now on. Keep you masks read more

Highly recommended.very professional and helpful.feel at home bike shop.people there is very easy to talk to or to ask questions about bike. read more

Roy's Sheepshead Cycle - Bikes Near Me - Brooklyn, New York

Great staff you have here. Very helpful and pleasant. I will be recommending your cycle shop to my family. Thanks for taking care of us on short notice. Worth the wait happy son I have. The best read more