I nicked my tire heading into Brooklyn and ended up with a pretty quick leak. Thankfully I was right around the corner from Haven Cycles and got there about 20 minutes before closing. I do want to give a little grace since it was close to closing time, but the experience still left me disappointed. There were a few people inside, including staff, and despite making eye contact while they were laughing and chatting, I had to actually raise my voice to get someone's attention. When I finally did, I was told "pumps by the door," and they went right back to their conversation. It felt more like I was interrupting a group ride than walking into a shop that helps cyclists. To their credit, the pump was enough to get me home. When I brought it back, I was again told to just "leave it by the door," which reinforced the feeling that they wanted as little to do with me as possible and to get me out quickly. But if I come into a bike shop saying I nicked my tire, I'm really hoping for a new tube and a bit of help getting back on the road, not a quick solution that gets me out the door. I've heard from friends that this is supposed to be a go-to shop for cyclists in Brooklyn, which is why this was especially disappointing. Maybe it was just the timing, but the overall vibe came off more disinterested than helpful. read more

This place rocks. Fair prices, quick turn around. Employees give the vibe they are into bikes and know what they are doing.

I don't live in the neighborhood anymore, but still come here for all my bike needs. It's one of the few bike shops I've been to that I trust through and through -- the prices are fair and the employees are honest. As a woman who bikes but doesn't know a ton about bikes, I often feel like guys at bike shops talk down to me / try to take advantage of my lack of knowledge and overcharge. I never have that worry at Haven; they explain everything so I can learn, and make sure I understand all my repair options. Truly the best!! read more

Been going here for over a year now and i absolutely love this shop. Need used parts or new parts ? They have em. Need bike service ? They'll sort u out. Always a friendly environment and their pricing is always fair. Great shop !! read more

John was amazing along with staff that fixed my bike. The service was quick from the very first phone call until the moment I arrived. The consultation was at no cost, with the total service which included new pedals, bell and maintenance was inexpensive Thank you so much. I am now ready to prepare for the TD Bike Tour. I look forward to returning read more

THE BEST BIKE SHOP IN TOWN! Quick, friendly af, knowledgeable, unbeatable prices. Other shops in the area (specifically North Brooklyn Cycles) dont give a s*** about you or your bike, they just want your money. HAVEN CYCLES RULES! They genuinely care + love bikes + love their customers. I went in for a tune up, and when they were done I noticed they replaced the old tape I had holding my 'Black Lives Matter' sign on with proper zip ties what palz read more

Haven Cycles - I went in for a tune up and they replaced the old tape I had holding this on with proper zip ties - Bike Repair/Maintenance Near Me - Brooklyn, New York

This place is really amazing. John pays close attention to detail and is both fair and flexible when it comes to pricing. If you're in need of a bike repair, don't waste your time going anywhere else in Brooklyn. read more

UNSKILLED, UNRELIABLE. Haven Cycles might do acceptable work with simple, everyday repairs, but they lack the skill to do anything more than that - or the integrity to admit their mistakes and make things right for their customers. I went to Haven numerous times over the past couple years for simple, easy adjustments (derailleurs and such), and their work seemed to be fine. So when I recently needed to rebuild a bike wheel with a new rim, I decided to turn to them for that job as well. Big mistake. Haven rebuilt my wheel with a different color scheme from my original wheel (different-colored spoke nipples), so now it wasn't my color of choice and didn't match the other wheel on my bike. To top it off, the rebuilt wheel wasn't even true - the wheel wobbled when it spun. I asked them to redo the work with the right colors at their expense. To my astonishment, they refused, arguing that the color scheme wasn't in the work order. Which was bizarre - it never occurred to me that a mechanic would pick colors that deviated from the original. Finally they said they could redo the wheel with the correct colors and charge $35, and I agreed. Then, when they finished the work over a week later, they charged me not $35 but $50. I reminded them the price we agreed on, and they simply said the work was more involved than the original and that I was undercharged on the original work. I later asked for a refund of the $15 difference, and they refused, explaining among other things that I was undercharged for the original work - which they contended was excellent work, despite it being the wrong colors and not even true. I was astonished that Haven would treat a customer this way. A skilled, attentive mechanic would've rebuilt the wheel properly from the start. But mistakes do happen, and that's where integrity comes in - a business with integrity would recognize its errors and redo the work at its expense. Unfortunately, Haven did neither. If you need a bike repair beyond simple, everyday maintenance, do yourself a favor and go somewhere else. Haven will disappoint you. read more

Great bicycle shop. Caring as well as professional and punctual. Keep it up see ya soon

Quick service and honest business. When I went in and asked for a tune up, they looked at my bike and let me know a full tune up might not be needed, rather than being willing to charge me for unnecessary services. Service itself was well done. Bike is like new! read more

Great shop whether you're looking to purchase a bike, get work done, or just buy small accessories for your bicycle.

I love this bike shop. They do good repairs and try to only sell you what you need rather than strong arm you into buying unnecessary gear for their profit. Robin is a super star bike mechanic, she is knowledgable can repair what no other mechanic can and she is pretty much the coolest. Great shop and awesome addition to the neighborhood! read more

First time filling my new presta valved tires, and I watched the YouTube videos and still couldn't seem to get it right on this tire after filling the other. Figured maybe the valve was busted in my aggro efforts, so I came by here. They did not treat me like an idiot (which does not go without saying in bike shops based on my experiences as a woman... I drove here instead of going to one walking distance from my home) even AFTER it turned out I WAS just kind of and idiot this time! THEN they handed me a spare tube, insisting they wouldn't take my money! During the height of COVID-19! ARE YOU KIDDING ME?! No shaming, sexism or elitism, all love and caring, and for a brand new customer. I'll be back for sure. read more

Great correspondence via email, fair pricing and nice treatment on site. This is a go to place for bike repairs!

These guys frickin' kill it. I go here for all my cycling needs. If I was handier, I'd attempt to tinker with my own bike, but the people here are legit pros. They knockout every thing you want: 1. Competent 2. Crazy polite 3. Reasonably priced I don't go anywhere else. read more

Yessss !!! One of the few bike shops in my neighborhood thats actually open on a Sunday! Fast n friendly service read more

Haven used to be my local bike shop when they were located on flushing and knickerbocker altho now its like a 20 min walk for me to dekalb and irving ave i still come here for all things bike related and its worth it. Everybody in the shop are very knowledgeable patient and top class mechanics read more

Super grateful to have this nook just a few blocks away. Friendly staff, knowledgeable with a range of bikes, quick turnaround... also, they don't pitch ya parts you don't need and their rates are fair as can be. Earnest, sweet folks. John in particular is a real pal. Today was my second time there - been bouncing around to various shops for different things - but Haven is gonna be my go-to from here on out. read more

Helpful, kind and efficient. They are super busy during COVID but still take the right amount of time to help while moving people along.

Great bike shop! Brought my bike in for new tires and brakes. Extremely happy with the results. Super fast turnaround (ready in 24 hours) and reasonable prices. read more

John from haven cycles is fantastic. He was extremely helpful and solved my bike problem right away. I could tell immediately John cared about his customers and that he genuinely loved bicycles and had tons of knowledge. What a great business they have here. read more

Communications and turnaround times are fine. Pricing is also fair and economical. My complaint (and reason for the average score) is that I would have hoped for at least a 5 minute consultation when discussing customizations to my bicycle. I felt very rushed and felt like I couldn't ask questions. I wanted to trust them, but I ended up getting back a bike that I couldn't ride. I was actually so upset with the work and the materials they sold me that I didn't bother contacting them- I decided to just go to a different shop. read more

Very friendly, knowledgeable, attentive staff that takes COVID precautions seriously. It's rare to come to a bike shop and feel welcomed, especially for folks that aren't men. The costs for their services are on point and they always do a stellar job. Highly recommend! read more

Both rented a bike from here and had my brother's bike serviced. Staff is very friendly and quick. They swapped out my brother's bike tubing and repaired his spokes in the time it took us to get a coffee next door. The bike that I rented was a standard, three speed bike that fit the bill for my exploring around the city. I was also given a helmet and U-lock (all included in the standard price). The rental pricing was very accommodating, I was charged for a single day after picking up the bike at 4pm and dropping it off the next day prior to closing. If you're traveling to NY and have some time to spare, would recommend renting a bike from here and seeing the city. Definitely a fun way to check out the town. read more

I bring my bicycle here for tune-ups and repairs because these guys know what they are doing!!!

I have been cycling my whole life. I grew up in Queens , and have lived in every boro at one point in my life. I have been to a lot of bike shops, I have been taken advantage of by so many different bike shops over the years it's basically what I've come to expect from a bike shop. BUT not with Haven Cycles. This bike shop really is a Haven. I have visited them with minor issues that they fixed immediately and didn't even take any money from me. YES they have fixed my bike on two separate occasions and didn't even charge me. On another occasion I referred a friend to go there to fix issues with his bike and they didn't charge him for fixing it too. My friend lives in a different part of the city and was amazed they didn't try to up-sell him for unnecessary repairs let alone not charge him. Like me he's more accustomed to visiting a bike shop and expecting it to feel like a bad dental visit, with Haven you feel respected and cared for. If you decide to go here please don't expect free repairs and make me regret posting this review. I don't want Haven to be hit with a barrage of freeloaders, they really are amazing people. read more

These guys are the best. I had a flat tire last night and they repaired it quickly. Although they didn't have the exact tube size in stock, the mechanic put something comparable in there. Unfortunately, I blew another flat on my ride home, and when I called the shop the mechanic offered to swap out the old tube with one of the right size the following day. Turns out, the mechanic rode to another shop and picked up a tube since they didn't have my size in stock. Not only did he change the flat again for free, but I got a full refund on the initial repair. Excellent customer service, it's so rare to see someone go the extra mile for such a small job. They really made me feel like a VIP. Give Haven Cycles all of your money!!!!!! read more

Happy to have this new reliable, affordable bike shop that does quick repairs, open just around the corner from my house! Especially as a woman cyclist, it can be hard to find a shop that will be patient with your questions and not immediately assume that you known nothing about bike mechanics. I came here after messing up a cable I was replacing on my bike, and John, the owner, not only fixed the problem quickly, he explained what he was doing as he went. He also caught a few other issues with my bike, such as my wheels being out of true and fault in my tires which could have caused a potentially dangerous blowout, and fixed these while he was at it! I will definitely return to Haven next time I have an issue with my bike, or just need a tune up. read more

I had to make an account just to share how happy I am with this shop! I'm a beginner and was unsure where to begin with my vintage Craigslist buy. I emailed them without any real expectations and was blown away by their thoughtfulness. Jon is super nice and I didn't feel hesitant at all to ask beginner-level questions. He went out of his way to accommodate me (I'm immunocompromised) during a global pandemic. Now more than ever, people have to look out for one another, and it's extremely reassuring to know that they're out there. It's also a bonus that they are incredibly up front and honest about what you need at really affordable rates. I can't recommend Haven Cycles enough-thank you. read more

The guy who repairs the bike is nice. The other guy is not friendly. How about you hang some prices for your services and don't talk rude to people. Yes, I'm the girl who you though I would want your air for free, but I actually wanted to pay. Maybe you have many people coming in and asking you for free air, but there are some like myself who really don't want anything for free, and I don't expect you talking to me like that. Just hang your pricing for everything so this type of stuff doesn't happens to you again. And you don't need over-charge me for air and a little bit oil, almost $7, there are shops around you who charge $1 for air. Or you can simple get the pump out, so people can do it themselves, if you feel like this is not the job you like to service. read more

Went here after getting ripped off from NBKC shop. They were very nice here and professional. They answered all my questions, and were very well priced. I'm going here from now on. A+ read more

I've had one bicycle upgraded and one built from scratch upon falling in love with a frame hanging in the shop of Haven Cycles. I've got to stay whatever dream you have of a neighborhood bike shop Haven def takes the cake. Everyone here is super friendly and helpful as well as deeply knowledgeable in a nonpretentious way about bikes. The Bianchi they built rides better than I could have ever imagined and every small detail that came up from upgrading the montague they gave me very detailed receipts of how much the endeavour would cost before making a move. (low key they have good food recs in the area too ha!) They will help you find what's best for you and give you really good prices to boot. You don't find that kind of authenticity these days so tip your staff! read more

Best staff!!! Nice prices!!! They where also playing Cocteau Twins & Sisters of Mercy when I brought my single speed in for flat fix & pedals. Nice touch! read more

The lady who replaced my sadly torn tires was super friendly and about as chill as possible. Zero pretentiousness and totally reasonable prices. This is the spot. read more

Haven is the epitome of what a neighborhood bike shop should be. There's none of that spandex and $300 sunglasses bullshit. Just a super friendly staff with a cool mix of fixed-up used bikes and affordable new ones. Repairs are quick and reasonably priced. If you think of bikes as transportation and a fun hobby you'll like the vibe. read more

Haven Cycles is such a great bike shop. I work in the bike industry and have been to dozens if not hundreds of shops around the country, and they are absolutely one of my faves. The prices are fair, the work is great, and the staff is friendly and knowledgeable. I've been coming here for years for minor repairs and annual tuneups and have been super happy with all my experiences. I don't trust my bikes with anyone else! read more

This is now my new favorite bike shop. I got hit by a taxi and had to get a new bike. The guys here are super chill. They were understanding of my situation, they weren't trying to push an expensive bike onto me, they were really knowledgeable, and I walked out with a new bike that I love. I'll definitely keep coming back here! read more

I have never been to a bike shop with a more friendly and caring staff. I recently got a tune up and new tires and my bike came back in fantastic shape. I've been coming here for a while now and every time it has been an easy, fast, perfectly priced experience. Thank you haven staff! read more

Super busy spot. But that's because they're the best shop in the 'hood. Only downside is the wait of sometimes days for work to be done. But I prefer the wait than the not great work have had at other shops in area. read more

I came here to change my cassette and chain. Ty (the bike doctor) was extremely helpful and very knowledgeable. Most importantly, he was very honest and straight to the point. He told me what I needed and it was fixed in a very short time. I'm super impressed with this place as I have always been. I highly highly recommend this place. DO NOT go to other bike stores. This store is the real deal! No wonder there's always a line. read more