This was my second time working with Beltway Movers and unfortunately it was a less positive experience this move. Despite confirming beforehand the items needing to be moved (from two different apartments) and the fact that one was on the fourth floor, the crew acted very surprised and overwhelmed. One of the men complained loudly the *entire* day about "how heavy this was" was and "how crazy that was", and acted pretty unprofessionally. According to my partner, the same individual also used the restroom with the door wide open while I was nearby in the next room. Many of our items were dinged and one was broken, and not all of our packed boxes could be moved due to the truck size (which was selected based on the estimation). I'll take some blame for underestimating box quantity, but all of the furniture items and locations were confirmed over the phone so that shouldn't have been surprising.
Overall it was a long day and we appreciated the effort of the moving team, but it was a much less professional experience than my previous one. We ended up paying well above the quote for mediocre service. read more