The most corrupt, dishonest, moving company, I have ever used. The salesman was good, pretended he was a GOOD person, and unfortunately for me, the move turned into a nightmare. Broken furniture, missing parts, lying truck driver, and the list goes on. My sister and I had to help unload and put my furniture away. ( Which I paid extra for.) The truck driver, the 800 phone number, the salesman, kept telling us help was on the way, but little did we know, the truck driver had no intentions of getting help, since he has to pay the crew. It took almost 12 hours for the three of us to unload and assemble things. The driver even tried to take my expensive lawn mower, and insisted it was not in his truck. I told him it had to be there, it was new, and in the manufacturer's box. As I start to search his rig, he is right behind me saying "it's not here," and just as he says it I find my box. He is still denying it is mine. (It is roped off in another section,) I show him my name on box, and he finally lets me have it. Towards the 11th hour we knew that the truck driver was also exhausted. My sister and I are over 65 years old. Needless to say I "Threw my back out with so much lifting,"... my sister did not feel well, either. We made a complaint right away about what happened and were assured we would be compensated for the extreme, grueling, episode, we went through... And they tell me I signed a paper that says .60 cents a pound. So for my Flex Norditrack, my furniture, my missing batteries for mower, etc, they offer me about $75.00, then they offer me 150.00 for the 12 hours of work my sister and I had to do, and no compensation for being in bed for almost two weeks in serious pain. I am exhausted of trying to talk to their people. "RUN, DON't WALK AWAY FROM this MOVING COMPANY... There are more nightmare stories of them stealing stuff, being rude, and holding furniture as ransom. If you do have a CLAIM make sure you file it before nine months is up. My only recourse now is to take them to court. read more

Bekins Moving Solutions - Bekins Moving Solution/AKA Wheaton Carriers, is the most corrupt, terrible, dishonest, movers, I have ever come across. - Movers Near Me - Woodbridge, Virginia

When faced with the daunting task of moving from NoVA to Manhattan in roughly the timeframe of a month, I went on a mover-hunting mission and went a little bit crazy with my outreach. It didn't help that my parents were breathing down my neck, doing the frugal-Asian-parents thing that they do. In the end, the choice was pretty clear. I could go with a traditional van line moving service, or I could hire Bekins' moving pod product line, Chronos, at roughly half the cost. Even though half of a big number is still a big number, the savings (at over a grand!) had me sold. On both ends of the move, the folks who came to pick up and drop off most of my worldly possessions were supremely efficient at their task and flexible with logistical requirements/challenges. Y'know... like the crazy regulations that generally don't make sense, but that are enforced by a condo management agency. Or similar ultra-strict rules and missing freight elevator operators in a Manhattan doorman building. Eh. I got to use my own padlock to ensure that no one tampered with my crap once it was loaded into the giant moving pod; the only casualties of the move appear to be a small plate and a little plastic pad for my dining room table. I barely had to lift a finger, and the price was -exactly- what I was quoted, down to the last cent. As far as I'm concerned, I consider hiring Bekins to haul my stuff up the eastern seaboard a success. That said, I'm really -not- excited about moving again anytime soon. read more

Bekins Moving Solutions - Image from http://welcome.bekins.com - Movers Near Me - Woodbridge, Virginia

We are in the midst of a military move. We had to make two stops -- one to storage -- the other was going to NYC. Michael Valenzuela's crew was prompt -- courteous- professional-- They packed my storage unit perfectly. Whilst we don't know the end result on the NYC side yet - it was a pleasure on the Bekins' side thus far :). read more

We recently moved from Fairfax Virginia to King George Virginia which is out near Stafford. We needed Bekins to move basically a two bedroom apartment with kitchen and living room. They needed one day to pack, and another day to physically transport our furniture and other home goods out to the new location. They get the two stores because what they actually did pack they did with care and nothing was broken as far as we can tell. They were prompt and on time and didn't leave us waiting around either day of the move. On the downside. They didn't pack the kitchen. We are still looking for pots and pans. Either they got lost in the move, or they were never packed to start with, and they're in the old apartment. They did not pack two drawers of utensils. They also left half of what needed to be moved in the storage closet outside. Never packed. Four days after the move and I still can't find my clothes. We've looked just about everywhere. They didn't seem to have any memory that anything that was in a black garbage bag was stuffed with clothes. That was the only thing that we put in those bags, and they came out of either one of the bedrooms. On packing day they were told to leave a directors chair and another chair that would've served temporary seating For sleeping over In the old apartment. They packed both chairs after being repeatedly told to leave them so we had nothing to sit on that evening except the floor. I told him three times to leave the shoes that were underneath my bed. They packed those and I had to go around barefoot the next day. Imagine that. Moving day and you don't have any shoes. If that weren't bad enough they had me sign a blank form after packing and told me that someone would count it in the warehouse that evening and get back to us. Of course they never did. The day after the move they shove something in front of my face I was so exhausted. I just signed it. I mean I watch them bring everything into the new house. How bad could it be? We're still finding that out. To sum it up, I would not use these movers ever again nor would I recommend them to anyone else. We paid $3000 to move a two bedroom apartment with small living room and kitchen, and they only moved 90% of what we paid for. Both my husband and I are disabled, and now are left to go get the rest of what they should've moved. Which will require renting a van. Or a pick up truck. Loading our goods, transporting them 120 miles away and unloading and, bringing up the toughest most grueling set of stairs. 1. Doesn't follow instructions. 2. Doesn't pay attention to making sure they got everything. 3. Need to be highly supervised to get it right. 4. They try to get you or actually get you to sign blank forms stating that everything has been packed and unpacked when they have failed to fill anything out as they go. That's the worst one of all. I am wondering right now if we have any recourse. You'd be better off with Street workers then using Bekins. read more

ZERO STARS-DO NOT DO BUSINESS WITH THIS ORGANIZATION. Our cross country move from Alexandria, VA which involved 9 month storage by Bekins Moving Solutions resulted in many broken items and a missing family heirloom desk. We were told in an email that the desk had "been received and secured safely" in their warehouse, but when the desk did not show up in Spokane WA, Russell Morris, Sales Manager and Louis Wesley, General Manager, took no responsibility. We had to file a police report in order to get paid over $3000 under our homeowners insurance, but it will never make up for this precious family heirloom being gone. The claims representative, Laura Speroni, was callous and uncaring and looked for ways to deny any payment vs a way to find coverage since Bekins Moving Solutions obviously FAILED to enter our antique into our inventory. (I happen to be an insurance agent and found her lack of professionalism jarring; she actually laughed and mocked our situation.) We have made many long distance moves and this was the worst experience ever. Most Sincerely, Bryan Smith and Kacie Greenwood read more

We've had our share of military moves. Moving every two years over the past 9 years, we've had great crews and not so great crews. This was our first time having Bekins pack our household goods. The Bekins crew far exceeded my expectations. We had anticipated a 2 or 3 day packing day. The Bekins crew assured us that they could finish in a day. I had my doubts throughout the day, but boy did they deliver. No other crew has packed our household goods in ONE day! When scheduling your move with Bekins, make sure you ask for Armon Roach, Matt West, and Rasean Harper. They were quick, careful, and extremely professional. What a crew!!!! These gentlemen made me feel comfortable and eased my stress of moving. Thank you!!! read more

Bekins Moving Solutions - Movers Near Me - Woodbridge, Virginia

Recently moved cross country from San Diego to Chesapeake, Va. I paid top dollar, getting the replacement insurance. Also made a list of expensive items to treat with care. Turned out I could have saved myself the expense and the time taken to write up the itemized list. How did they ever get such a great all around review? Pros They paid me for being a week later than the estimated delivery date. Cons When the movers brought a chest of drawers down from upstairs in my home, I thought they were going to break a leg off. Luckily it didn't snap, but I fear it was damaged and when I reported it, they didn't seem to care. It didn't snap and the chest appeared stable in the pictures I provided. The frame of an antique settee was crushed in 2 places. I was told that just happens when furniture is moved. Baloney! They lost an expensive end table. I sent pictures and a receipt. They basically said, "Sorry we looked for it and couldn't find it". I was not compensated for the loss When the movers delivering the furniture put a set of end tables together, there was a screw left over. I was told the screw was too small and wouldn't stay in place. After they left, I took the tables apart. I switched a couple of screws around and "Voila", everything fit together perfectly. read more

Bekins quote me a set amount to move my jacuzzi J345 hot tub. Told agent Morris it weighted 800 lbs. mover showed us and said he couldn't do it and need to call in professional tub movers. I had to pay out of pocket $500. Asked Bekins to honor their contract. They hung up on me and refused to answer the calls. Additionally, they charge me for multiple items they didn't pack and failed to pack numerous items. Worst experience ever. read more

The worst moving company I've worked with in 18 years of military moves, most involving three moving companies each (household goods, unaccompanied baggage, and non-tp storage). In all I've worked with 19 moving companies. Bekins is the worst of all of them. They broke and stole more than $3000 of my stuff. read more

Look at this box I just opened up. WTF. Speaks for itself -avoid these guys. I wish the military would stop going with the lowest bidder. read more

Bekins Moving Solutions - Packing approach. - Movers Near Me - Woodbridge, Virginia

I didn't have much to pack, but I had a wonderful experience with this moving company. Maura and her team showed up right on time and were efficient and friendly. I have only experienced the packing side thus far, but everything was wrapped in paper and was handled with care. Will have to follow up on the receiving side. read more

Don't bother purchasing the packing service all they know how to do is say "we don't pack that" packers also showed up 1.5 hours later than we were told they were supposed to. I actually ended up packing half the day because bekins didn't send enough loaders. So the money for packers is a waste. I think I have figured out the trick though. Put everything that is in something on the floor before the loaders arrive. Packers can't say it is the loaders job then. The driver was spectacular. He gets 5 stars by himself. Too bad the rest of the company can't read more

DO NOT USE. This company was horrendous. I am active duty military and have always had good experiences. NOT this time. The movers showed up and stated that they brought no packing materials and yet I was charged fro packing a TV which was in the original package and never taken out of the box! Plus I moved it myself in my car! They got to my place and stated the couch was too big to fit upstairs! $250 later I hired a company to move it over my 2nd floor balcony, they got it up the stairs with two guy in under 5 minutes! I have called for a partial refund and now return call. Due to no packing, there is no inventory and we are now missing some items. Luckily my wife and i had packed 98% on our own and moved the rest ourself. read more

Just another review to remind everyone to not use Bekins.... I used this company to move from VA to FL in 2018. It took 3 weeks for my boxes to arrive. They make up sign off on your boxes to make you think they are not stealing anything. The fix is in. Somehow my plates and glasses made it here but what didn't hmmm.... My coach/Louis Vuitton/Kate Spade bags, Nikon camera, ugg boots, a laptop, hard drive with every single picture of my kids, sewing machine. Isn't that a mystery? Claim was denied as they cannot accuse their employees of theft. Your boxes will switch hands and trucks often and no way to track it. They make you put in a star but obviously, my review warrants no stars. read more

I thought Bekins had a good reputation but it was the worst experience I could have imagined. It started with the movers being inappropriate. I don't appreciate being called babe, having them speak to my chest and making comments about my body. I paid to have them pack and anything that had any value didn't make it to the final destination. A number of items arrived damaged. I paid for full insurance and they aren't paying for about 90% of the loss and damage. And don't bother reaching out to their customer service, I've sent multiple emails with zero response. read more

Beware if this Bekins office. Very bad experience, missed dates, changed contracts, rude & unprofessional, tried to over charge us, even held our property hostage during delivery. read more

If I could give Bekins Moving Solutions (BMS) of Woodbridge Virginia no stars, I would. A Horrible experience; most emphatically NOT RECOMMENDED. Incompetent packing crew; incompetent loading crew; they did not plastic-wrap large furniture, so it arrived with their dirty handprints on it, and damaged. I find heavy things packed with delicate things, liquids spilled inside the boxes, boxes so poorly labeled I don't know what is in them. BMS breached their contract to deliver, and was 10 days late. I am so profoundly and categorically dissatisfied with BMS. Whatever you do, do not use this moving company. Their performance is indefensible: The WORST. I laid it all out to the Bekins head office in Indianapolis, for whatever good that does. Bottom Line: DO NOT CONTRACT WITH BMS. read more

Bekins A-1's packers were the most unprofessional team I have ever dealt with in a move. If at all possible, go elsewhere. If you are a military family being forced to use them by DoD, you have my sympathy. My "move coordinator" Pat did not answer emails regarding a change in our address by the military housing office. Because she did not update the bill of lading in the whole month leading up to the move, our goods arrived at the wrong address. The packers, Charles and Robert, were utterly unprofessional. Upon arriving, Charles asked if he could use my bathroom. When I went into the bathroom later, I found he had left a puddle of urine on the floor, urine on the seat, did not flush, and had managed to leave several pubic hairs on the seat. As I was expected to return a spotless rental to the landlord that day, there was no one but me left to clean up this man's mess. I was completely disgusted. Charles then proceeded to literally toss my shoes into a box as though pitching items into a trashcan. Meanwhile, Robert insufficiently packed my glass table top so it arrived shattered. This was a one bedroom apartment and they spent 7.5 hours there, and still did not finish packing. Near the end, Charles handed me a survey of how well they served me and expected me to fill it out in front of him. I circled "fair" on everything, which was frankly being generous. He saw this, snatched the paper back from me, and they left without a word. I then discovered Robert left an entire kitchen cabinet unpacked, and the mattress was not put in the mattress carton. Luckily, the driver, Frank, had spare packing materials and was willing to pack that cabinet and put the mattress in the carton for me. I was so utterly repulsed by my experience with this company. If you can, do not use them. read more

Where do I start, from sales to unloading my items it was just so professional and smooth. I went from Miami to Upstate NY. The communication with Bekins was smooth. The packers in Miami were so nice and moved quickly and efficiently. I was told when it would get to Upstate and guess what it was the day they said. The movers that unloaded my items were so quick and professional too. All I can say is I would use Bekins any day over my past experiences of horrible moving companies. I won't name them but I waited over a month one time for my items when we moved from Chicago to Miami for a job. Thank you Bekins for everything! read more

Waiting for resolution to a big problem found after I posted a 4 star review....sad to say. I will update when I find out how they will remedy this situation. UPDATE- Bekins required I use CSNS to pack and unpack a heirloom grandfather clock for them to move. $149 to pack, $161 to unpack the clock. $4,000 to move a 1 bedroom and $250 insurance. CSNS came to unpack and the pendulum was destroyed. They had a clock company to find a used pendulum but still charged me for unpacking which they didn't do anything.Very disappointed. Only writing this to help others avoid them both. read more

STAY AWAY. We recently used Bekins A-1 Movers, Inc to move from DC to Texas. Unfortunately, our experience with Bekins A-1 Movers, Inc left many things to be desired. Our belongings arrived in Texas almost 20 days after they were picked up in DC. My first indication that our belongings would be delayed came when I called to check on their status after 4 days. I felt that I should have been contacted given that a driver hadn't even been secured by that point. The pattern of me having to contact customer service for status checks on the delivery date continued during the rest of the delay. Days would go by without any word from Bekins regarding when we could expect our belongings. We were compensated for the 10 days that they were late (after the dropoff window of 5 to 10 days expired.) However, they wanted receipts at first to reimburse us up to $150/day for each day of the delay. It wasn't until I spoke with a manager that they dropped this requirement (they weren't going to cover groceries - just eating out, which is hard to do with a 2 year old and 4 year old 3x/day for 10 days!) To make matters worse, one of their employees stole our iPad from our belongings. It was in the pile of things going in our car (as opposed to the van.) We felt it was secure as it was in our house (as opposed to packed in our car on the streets of DC) and the only people in our house that day were my husband, myself, and the 3 Bekins employees. We filed a police report, but Bekins has refused to accept responsibility for this theft. Their response was along the lines of we shouldn't have had our valuables out. First of all, the iPad wasn't "out" - it was in a suitcase. Second of all, I've hired this company to move ALL of my household yet I'm not supposed to be able to trust them? Ridiculous. STAY AWAY. read more

I hired Bekins A-1 movers when I bought a house in DC to move my household possessions ONE block from my apartment to my new house. Given that I had made three long distance moves in the past ten years related to job changes, I anticipated that a one block move would be some what less painful that the cross country moves. I WAS SO WRONG! From the moment the movers arrived at my apartment - this move was a disaster. The movers argued among themselves as to who was in charge, they used profanity in front of me and ripped a large hole in my brand new pillow top mattress, put a hole in a wooden bookcase, broke the leg on a dining room chair and scratched or dented numerous pieces of furniture. I was shocked that so much damage could be done for a one block move. The damage was one big issue but the claim process was another nightmare. I moved at the end of October 2010, and received a settlement letter from Bekins A-1 Claim Manager - Mike Rogers on December 14, 2010 stating the amount of reimbursement the company would pay. It was reasonable, however, I have never received a reimbursement check from them and today is March 31, 2011 - even though the settlement letter clearly states the claim would be paid in "30 days" I have made numerous calls and send numerous email to the Claim Director - Mike Rogers, who will not respond or provide any information on the claim payment. As it stands now , it appears that I will need to take legal action to collect on a claim that Mr. Rogers approved. I am very frustrated and annoyed that this whole process has been difficult when I thought I was hiring professionals. This is not a company you want to use for your moving needs both because of the damage to my possessions and the difficulty in getting payment for a claim that the company has already approved. Stay Clear of this Company!!! read more

If I could give them negative stars I would. It is currently 2 months past the delivery date and these unresponsive folks still haven't delivered meow. Don't use Bekin in Woodbridge, no matter what! read more

I'm in the military, and move frequently. This being said, I've dealt with many moving companies and Bekins A1 has been by far the worst. This move was from Utah to D.C. They packed all of my stuff on June 23, and as of today, Aug 19, I still haven't received all of my shipment. The dispatch center wasn't helpful, saying they couldn't locate my shipment, and gave me one excuse after another why my shipment hadn't arrived yet. They scheduled 6 different dates for delivery, and I took off of work on all those dates, and the driver never showed until the last scheduled date of 2 Aug. When the driver arrived he made multiple racist comments about Mexicans and African Americans, and he was missing 33 items on my inventory list. When i filed a claim for my missing items, the claims guy, Felix Torres wouldn't return my phone calls and refused to file my claims, and couldn't give me accurate info about the location or status of mu missing items. Last week, I received a phone call saying to be home because they were going to deliver the rest of my things. I started to leave work, and got a phone call back, saying that they actually wouldn't be delivering them after all, and that my stuff was in Louisiana and would probably get here on Aug 19. The driver showed up this morning, and didn't speak a lick of English ... and to top it off, they didn't have any of my things on the truck! Now I'm being told that my items were accidentally put on a truck that was heading out to Tennessee this morning, and they don't know when the next delivery date will be. So thanks a lot Bekins... it's been nearly 2 months, and I'm still missing essential items like beds, clothing, and kitchen appliances. If you don't ever want to see your things again, and deal with rude people who won't give you answers or file a claim for losing your stuff, then you shoudl definitely go with them. read more

AWFUL!!! We hired Bekins to move us from Maryland to Texas after interviewing 5 companies and because we had corporate moves using Bekins Van Lines over the years that went smoothly. This was the ABSOLUTELY worst move of my life!! They sent 2 people to pack up a 20,000 pound move...day 2 of packing they finally sent another crew in the finish up. The day loading began we found out that they sent out the wrong kind of truck so NO WAY was our shipment going to fit on 1 truck...I could give you a million reasons why NOT to use this company but will give you just a few more. After a full day of loading us, they sent truck #2 and the guys were going to quit but my husband would not let them leave. He put his car in a neighbors driveway and had his headlights on so that they could get the job finished! (We had a closing on our house in 2 days and had 1 day to clean it.) Once we got to TX, it took the crew of 5 men, plus my husband and I from 10 in the morning until 8:00pm at night just to get the stuff off of the truck. Once we started unboxing items...over the course of the next couple of weeks, I found numerous broken items, missing pieces and things in boxes together that never should of been. One example: A Lenox tablecloth in with a box of garden tools...how did that happen?? We never received a queen size mattress nor a wooden workbench from my husbands shop. The claim process was another horrible experience with the adjuster practically calling me a liar about certain lost or broken items...NEVER, NEVER USE THIS COMPANY. read more

If I could give a negative to this company I would. I've moved 13 times over the last twenty years, both interstate and cross-country and I have NEVER had such a bad experience. My grandmother passed and my mother (who was taking care of her) needed to relocate to a new home about 40 miles away. We have a lot of family pieces that we have had for over a hundred years. I spoke with the salesman who was lovely to work with and he appreciated that I have a background in museums handling and packing precious objects. The job was too big for me to do alone. Because of the items we had he was a bit concerned about the job (Which should have concerned me there that he would question the quality of his own company), and asked the certain things they pack such as art and sculptures. The woman they got to pack the art was lovely and very professional (She did not work for Bekins but was contracted). The Bekins people who came to pack were horrible and unprofessional and incompetent. They rushed in warped speed, packed fragile 19th-century plaster sculptures in with CONCRETE statues, broke items and hid the pieces, lost the hardware. I ended up having to redo their work. I spoke with the Bekins higher ups and they ended up asking me to do a lot of work because of my background, and then they asked me to move the china and crystal myself a week before the move! On the moving day the crew showed up. I had moved all the boxes into the garage so they could be easily moved into the truck, despite this they were very unprofessional complaining that I had 'too much stuff' there are many horrible stories but basically there is not one box that did not have something damaged or destroyed in it from the not only dropping boxes but throwing them. Over half of the furniture was badly damaged in transport.And some boxes were even lost I put in a claim which was over $4500 in damages to repair and after months of little response they paid only $500 and said they were not responsible and basically called us liars that we were claiming damage that already existed! And that for the boxes we packed they even said we must have broken the pieces and packed them (Despite the fact that the boxes were crushed). I would not suggest this company to move a dog house 10 feet. Beware if you care about your belongings and family history. read more

STAY AWAY. My 87 year old mother interviewed 4 different area moving companies to help her with her move from Woodbridge, VA to Rockville, MD. She selected Bekins based on their reputation and their special service where they came and packed up her apartment and on the other end, unpacked and settled her in. The incompetence and surliness of the moving crew, the heartless, cold way in which her possession were dumped in boxes, and the theft of her brand new iPad were just the beginning. Her furniture was not wrapped and protected and many pieces suffered damages and scratches. She was subject to insults about her clothes from the moving crew while they helped themselves to things they could pocket (and the iPad of course) and on the other end, the literally dumped on the floor the entire contents of three wardrobe sized boxes and just splayed other boxes where they could. It was a nightmare move all around. A police report was filed but as you can imagine, the Arlington PD has other crimes they need to pursue and we even offered--no questions asked--a cash reward for the return of her iPad to no avail. We filed a Bekins claim report and we just got back their settlement--$114. STAY AWAY. read more

I initially really liked Bekins after meeting with their local representative (who was very courteous and knowledgeable); however, our moving experience was quite different. We boxed our own things and Bekins moved them and the furniture. Loading up was quick and efficient. So then we hopped our plane, got out to our new home across country, and waited. We knew it might be a few days given the 10-day moving window, which was fine. I kept calling to see if they had an estimated delivery date and they told me it would be the last day of the window - not ideal, but fine. It never showed though! Only at that point did they figure out that somehow they hadn't gotten it out of the warehouse in Virginia and on to a moving truck to move it across country!! That was weeks after they'd picked up our stuff! So a couple weeks later, it finally arrived. No compensation of course, because the estimator had estimated just pounds below the limit where you would get compensated. While we were relieved it didn't get lost altogether, we were also disappointed that a few furniture items were damaged from what looked like poor handling/packaging. They had to use a local delivery service since the large truck couldn't make it down our street. We highlighted the missing/broken items, but the delivery men said it wasn't their fault, they were just hired for these last two miles and we had to file a claim with Bekins. Bekins confirmed, sent me the paperwork, but later said they rejected the claim because we didn't note it with the delivery men - who weren't even theirs! Very frustrating. Turns out that trying to not go with a more local company was a mistake - our stuff was only picked up by them, then passed to Wheaten drivers, and then to a local delivery truck. Horrible customer service. I do not recommend them. read more

Finally got my stuff out of here after four years. They have horrible customer service. They don't return phone calls when you want to get your stuff out of storage. The Manager was very rude in general when i went to pick up and seemed unappreciative of my business after 4 years collecting rent. Stay away from this business. Be sure you understand the rules of this storage facility before you commit. My company moved me and chose this company. I'd never use them again. Plus they broke a chair and ruined my mattress. read more

Bekins damaged my furniture, unpacked what I had packed and repacked it and lost small, important parts in the process, disregarded my instructions about protecting fabrics (they're experts so you don't know S#1t) and hit the walls, gouged the floor... not a good experience. And when I filed a claim (still not settled, many months later) they didn't even respond until a lawyer contacted them. Even then it was only to put me off for awhile longer. If I'd known then what I know now! read more

I should have listened to the reviews listed and not have used Bekins. Company is unprofessional and not prepared to handle a move. Completely regret my decision. After showing my apartment and loading area, the movers showed up thinking it was a few items not a full apartment, even though it was clearly stated on the order. Took over 6 hours to load the truck and my apartment was a small one bedroom. If you choose to use them, clarify what needs to be moved with the actual movers and how many movers will be assisting and if they have the right equipment. Additionally, they will not be on time, even when it is agreed upon. Absolute worst experience ever! read more

Worst customer service, lack professionalism, and not trustworthy. We had items in storage for 3 years while stationed overseas. Items were brought to us by a different transportation company when moved back to the States and they arrived molded and damaged. The original boxes were rotted through with mildew and many valuables water-damaged beyond repair -- damage clearly not incurred during the transport. Despite Bekins admitting to a sprinkler leak in their facility, their claim manager Mike Rogers is refusing to answer our calls, return emails, and acknowledge all our claim documents. What a legal mess we are about to get into. Good luck if you dare to use them! read more

They pulled the bait and switch! WATCH OUT AND STAY away. They moved me cross country for a corporate move and literally broke apart all my furniture that left my apartment in one piece. Then their shady claims department refused to pay to replace or repair the damaged items that showed clear negligence from their movers. NEVER use BEKINS and do not trust their reps or claims department, they will bait and switch and avoid taking responsibility. read more

For anyone thinking of using Bekins and in particular A-1 Movers, a business partner of Bekins - I would really caution you to do your homework and look at other alternatives. My move came in 20% OVER estimate (Industry average is 5 to 7%). The A-1 movers would not even discuss the issue with me, the treated me like street thugs, threatening legal actions when I would not give up or pay. Here are some of the facts, and I have paperwork and paper trails to backup these actions that are gross negligence on their part. - A-1 Movers estimator did not show up for 2nd house visit to go over estimate and recheck figures against house, call and said he was busy but satisfied he had it all, would I just sign the papers and fax to him (do not fall for this! Make these bozos show up 3 times and re-estimate), he also in pre-sales visit told me the truck drive would give me before and after weight to ensure I knew, when I told them the driver did not do this I was told I have to request that - They say one thing in pre-sales and another in post move - I also gave them the business of moving my car, again the estimator did not show up, he sent a worker to my house at 9 PM one night, when I told A-1 they got the length and weight wrong on car, they told me that was my responsibility! - Bekins A-1 Corporate Credit VP is just a thug. would not talk to me about my problems, just threaten me with legal and credit negative reporting. Calling as a customer, who wanted Bekins to discuss issues and come to some rational agreement , here is the response I got from A-1 Credit Manager LD:"I am the final decision maker on matters such as these as the Bekins Credit Director is (also would not talk to me) I am fully satisfied that you were not "wronged". You were charged Exact WIGHT... What part of that do you not understand or comprehend? I am sorry to be so blunt sir but all I need to know at this point is you going to pay this, or do we pursue it?" - this was his initial response, not lets go over this, here is why - nothing - Just a street thug credit collector - EVEN THOUGH I HAD ENOUGH PHYSICAL EVIDENCE TO SHOW THIS MOVE WAS MISHANDLD BY BEKINS AND A-1 MOVERS. My choice was to pay them or pay a lawyer. - The drive messed up our paperwork and counterfeited our signature on the paperwork he missed. While he told me he did this afterwards, can you imagine the wonder we had in thinking they would even think it was OK to do this? - Pressing on , knowing I was right - their actual move charge being 20% over estimate went over the bids from United Movers and Mayflower Movers actual quotes - did A-1 movers do this on purpose to get the job? I don't know, but with all the evidence that they mismanaged this move and the fact they would not listen to me or give me any satisfaction, I do wonder. - Instead of dealing with the fact of being 20% over, they responded time and time again with what a lousy customer I was! In this economy, can you imagine! Here is what J.R. the estimator told me "I will be weighing in as well. Also, you were not even ready to move on the agreed date of November 30th". He is referring to that I had open boxes when the movers were there. - The owner of A-1 would not even respond to my concerns or communications. The customer service department of Bekins would not respond to my questions or concerns. - In summary I was never a customer to these bums, A-1, once they were rewarded the job forgot about me, and treated me as if I was a paperwork trail they had to fill out. Bekins and A-1 movers would not discuss my issues or concerns, instead they used the above people / positions as street thugs and their responses were directed at trying to portray me as a lousy customer and not addressing the fact they were off by 20% on their bid! Ask yourself, if you did this lousy of a job at your workplace, would that be acceptable? - I strongly suggest that A-1 Movers is not the option you should use, my experience tells me if there is a problem they will not help you. Bekins does not deserve your business because the only contact you may see from them is a credit department threatening you with legal and credit pressure. Plan on including in your move budget hiring a lawyer as part of your move if you use Bekins and A-1 Movers. read more

BE AFRAID. Bekins A1 has locations all over the country. I used them in Texas. Check out the Google reviews for Bekins A1 in Houston, review the ripoff report, and then RUN AWAY. Great sales pitch, great friendly looking website, terrible moves, many damaged items, and a 'customer service' and claims department headed by Mike Rogers that won't return calls, and won't pay claims in a timely way, if at all. Don't think buying the insurance will save you. They don't care about you or your items. read more

Eight moves in the military and this was my worst. They packed my electronics in one box, listed them by serial number, then didn't deliver the box. Delivery crew didn't even have the claim forms for me to fill out. Once I sent in my claim, the claims department sent me a letter saying they were going to pay me $150, then said it was a typo and they were sending me a check for $18 since I didn't buy the additional insurance. I asked about the appeal process two months ago and never got an answer. I asked again and they said there was no appeal process and I would have to go to small claims court. read more

Had to move my retired aunt from Maryland to Virginia. They came out to give an estimate and we expected everything to go smooth...after delivery, they charged almost $600 more than what was estimated, they left items and had to go back and get them. They broke stuff in the house and when they arrived and were unloading broke more stuff, and when we called to inform them, the manager was rude. And let's not talk about the hole they put in the wall or them unhooking the washing machine and not putting the disconnected hose in the sink, so the water soaked the floor and the carpet in the family room next door. We call to tell them, they say "We are not responsible, file a claim". This has been a HORRIBLE experience. read more

We hired Bekins for a move from the East Coast to the West Coast. The sales rep was very professional and efficient. His estimate also turned out to be close to the actual weight. The driver was also very good about keeping us posted as to where he was located with our goods. However, after unpacking we found our TV screen was cracked (they left the TV turned backwards on our coffee table so we did not see the crack until later), edges of shelves were chipped, and packing of some kitchen items were just thrown into a box (sent management a picture, but received no response). They were supposed to use Bekins labeled boxes, but used a few of our boxes. We made a trip back to the house and found items left in the kitchen and the garage. Of course, we should've made a final check, but by the time they were done it was almost 11 pm and everyone was anxious to move on. They are all very hard workers, but they don't really care about your things ... just doing a job and going on to the next one. read more

I used Bekins out of Woodbridge for a 1600 mile relocation from NoVA. The sales guy gave used car salesmen a good name after I signed. The delivery date kept slipping by a week and moved from July 2nd to July 18th and the papers I signed said the 10th...and we were loaded the 3rd week of June. Then the packers said that the loaders would take care of the electronics and I accepted that. The loaders complained that the packers didn't pack everything and proceeded to paper wrap, not box, my LCD TVs and expensive hardwood furniture. Then the trailer sat in the Woodbridge yard for 2 weeks baking all of my household goods and sitting though a major storm. The personnel at the Woodbridge location flat out lied to us about where our shipment was and sent us to a regional dispatcher who confirmed that if they would look out of their window they would see the trailer. Three weeks after the load day the trailer arrived and if the item had wheels on the bottom then the wheels were broken. Four of the seven pieces of expensive furniture were damaged and one LCD is shattered because of either the heat or just poor positioning during the loadout. To top it off, the driver extorted more money from me to get all of my goods off of the truck. I'm now having to start the arduous task of filing a claim for all of the damage they have done and the Woodbridge office couldn't give a damn. We're having to do all of this through corporate. Bekins/Wheaton should revoke their right to operate under the Bekins name because they're doing more damage to the corporate name than good. read more