Customer service in the front is so poor. Everyone has an attitude especially some guy named…read more"badger" loaders are nice. So many better, cheaper, places I'd take my business.

HEAT WARNING IF SHOPPING HERE - they do not keep the retail showroom a suitable temp for AZ…read moresummers. I would highly advise against going to this location in the summer peak hours. We had to leave because it was such a terrible experience. Retail staff was incredible and so friendly I feel bad they are subject to such terrible summer conditions. Do shop either very early in the day if they are open or late in the evening. Avoid all daytime hours due to heat problems with the actual store.

I had such a wonderful experience working with Peyton over the past couple of weeks. She helped me…read moreselect and design all of the tile, as well as choose the countertop slab for the bathrooms in our home, and she was incredibly helpful throughout the entire process. Peyton has a fantastic eye for design and did an amazing job helping me pull everything together. She was knowledgeable, attentive, friendly, and really took the time to understand what I was looking for. Her customer service was exceptional, and she made what could have been an overwhelming process feel easy and enjoyable. I would highly recommend working with Peyton if you're looking for someone who has great design instincts and genuinely cares about her customers. She was wonderful to work with!

Our first impression of Arizona Tile was mixed. The entrance is somewhat difficult to locate and…read morenot very visible, but once we found it, we were greeted by a friendly front office employee who promptly escorted us to the showroom after we asked where to find travertine and porcelain tile with a travertine appearance. Unfortunately, that was where the positive experience ended. We spent approximately 5-7 minutes in the showroom looking at products on our own. During that time, we observed at least four employees walking around, several focused on their cell phones, yet not one acknowledged us or asked if we needed assistance. At that point, we concluded that the business must be doing well enough that it could afford to overlook potential customers. We left and drove across the street to Bedrosians Tile & Stone. The difference in customer service was immediate. We were greeted as soon as we entered, asked about our project, and an associate personally guided us through the showroom to help us find exactly what we were looking for. Ultimately, we purchased approximately $46,000 worth of tile from Bedrosians--business that could have easily gone to Arizona Tile had someone simply taken a few minutes to assist us. Based on our experience, I would not recommend Arizona Tile, particularly to homeowners or non-contractors seeking guidance. If customer service is important to you, I highly recommend Bedrosians Tile & Stone, where the experience was professional, attentive, and customer-focused.

After visiting several stone showrooms in town, we landed at The Stone Collection. There's no…read morecomparison. Gigantic, beautiful, clean showroom. Amazing selection. The customer service is outstanding and professional. Todd was absolutely delightful to work with. He couldn't have been more helpful with our project for our new home build. What a breath of fresh air. We HIGHLY recommend The Stone Collection!

DISASTER!!! Paid a fortune for 8 slabs of really expensive…read morequartzite and 1 had a really severe crack that had been glued. I immediately called the installer who said it wasn't him! Stone Collection sent their rep out who proclaimed he definitely remembered that slab was like that when we picked it out. It was NOT!!! Run don't walk. VERY EXPENSIVE MISTAKE!!!

Terrible service. The carpet was supposed to be installed on a Friday, got delayed to Monday. They…read morewere gonna install it at 10:30, and said they didn't have the carpet. I was so angry. Do not use this company at all!!

First of all, if you buy here, you are at their mercy. You get to pay first and then if a problem…read morearises you have to bring the issue to the manufacturer. Discount Carpet Brokers assumes no responsibility with the product being perfect (with their price it should be) nor do they stand by their installers, from what I've read here on Yelp. Since I went with the advice of a decorator, I did not shop around and I wish I would have. What made me furious was the additional installation price. There was absolutely no verbal mention. It is on the invoice however, so like everything else, before spending 5K like I did (an office, bedroom and closet), read closely. They have been in business 30 years with a business model that only protects them. Go somewhere that offers you some buyers' consideration.

Such friendly service, family owned which I loved! Their prices were great and they helped me find…read morewhat I was looking for. Our floors turned out beautifully.

I'm in the middle of a remodel, and I needed a relatively small quantity of tile (50 sf). I stopped…read moreat this place and there were three individuals working; two males and one female - one was on the phone. The other two were not very helpful; they approached me only after standing there for a few minutes - despite the fact they both saw me coming in. One of them made me walk the piece of tile I had towards him so he didn't have to get up from his desk. I didn't get closer than 4-5 feet but flat out told me that he didn't have anything on the store for me - he NEVER actually look at the piece. Don't waste your time if you are looking for good service.

Visited today to choose some tile for my bathroom and shower floor and was greeted with such a…read morestandoff attitude. If you're not a designer or contractor they will not bat an eye. Although they really have some nice things to choose from, I waited 15 minutes with an empty store full of employees to finally go to the front desk and ask if someone can help me. Check it out for a great selection but don't expect much on the customer service end.

I had heard of Craftsman Court from a friend but had no idea that it would be as phenomenal as it…read morewas. I was completely impressed with the the selection and sales staff. The store is much bigger than I had guessed and it took me some time to work my way through it. Fantastic tiles and creative designs for whatever room you are seeking to tile or add some pizazz through tile to. I have many ideas for projects I would like to see happen in my condo. Phoenix folks are lucky to have Craftsman Court because I am not aware of anywhere that would compete with this store.

Solstice has the most beautiful products. As a design firm we use them in all our projects to…read morebring in a natural element. Our rep Nicole is so helpful when we are searching for the perfect rock!

Bob is great and takes the time to help find what we needed for our new build. The problem was with…read morethe pick up location and the people that worked there, We are assuming the bigger girl is management by the way she spoke to us. She didn't seem to care for customers and insisted she was right. Our installer said he gets the same disrespectful treatment from the girls at the pick up location and that's why he tries not to have his customers go to Solstice...We now know why and will tell others the same. KW stone has the same products with way better pricing and customer service

We came in to buy vinyl plank flooring for our summer home in Pinetop, and we had a fantastic…read moreexperience. Joe was extremely helpful and knowledgeable in finding the right colors for all the elements we needed, and making it easy and enjoyable to shop at Floor and Decor. Thank you Joe!

Wow! We are extremely impressed with the level of service we received from Floor & Decor (F&D). Our…read morecurrent project was to replace wall to wall carpet in 2 bedrooms which we had purchased at this F&D 8 years ago. We were tired of the endless vacuuming of our labrador's hair and sleeping in an environment with a dust-collecting carpet. Due to health limitations, we needed to do as much "shopping " over the phone. Our goal was to compliment our existing laminate vinyl flooring which we purchased at this F&D 8 years ago. We were fortunate to get an inventory associate to go to the aisle and give us the SKU numbers so we could see the items on the F&D website. She flagged down Anthony, the Assistant Inventory Manager who took over the call, made a couple of suggestions based on his knowledge of the color/style of our current flooring. We made a plan to meet Anthony at the store. He was patient, extremely accommodating of our special needs and educated us about our various options. We took 4 samples home and were able to quickly rule out 2. We finalized our decision when Nick Nocero, salesperson for Floor One that would be doing the installation, came to our home to measure. Please see my review of Floor One in Mesa under that company name. Anthony remained extremely available and helpful by phone on subsequent days as we maneuvered through the process of Architectural Review Committee approval by our HOA (we live in a condo). Once the floor was decided upon, Victoria, the Design Center Supervisor got involved. She was extremely helpful in checking on inventory and finding thresholds to be a good match to the flooring. We also were told by the Floor One salesman that we may need colored caulking for the tile that would meet the flooring. Victoria looked at pictures we sent of the current color and suggested a great match. Pleasant and professional, we enjoyed working with both Anthony and Victoria. On the day our flooring was being picked up by Floor One (delivery is an add on it offers), it was pouring. No rain all Summer and on that Monday, it was torrential! Arthur in the warehouse wrapped the entire pallet of our materials in plastic shrink wrap. Part of the loading dock of F&D is covered so the Floor One box truck was able to load without the floor getting wet. Enrique, the Floor One delivery person (he's fabulous), coordinated with our installer Cesar (sensational)the delivery to later in the morning when the rain stopped. When the project was complete, we kept one box of flooring and Enrique brought 4 boxes back to Floor & Decor. The credit was on our credit card within 48 hours. We highly recommend Floor & Decor.