Customer service in the front is so poor. Everyone has an attitude especially some guy named "badger" loaders are nice. So many better, cheaper, places I'd take my business. read more

HEAT WARNING IF SHOPPING HERE - they do not keep the retail showroom a suitable temp for AZ summers. I would highly advise against going to this location in the summer peak hours. We had to leave because it was such a terrible experience. Retail staff was incredible and so friendly I feel bad they are subject to such terrible summer conditions. Do shop either very early in the day if they are open or late in the evening. Avoid all daytime hours due to heat problems with the actual store. read more

Went into the PHX location, really just to get one tile (take it home to see if it would work; only saw it online). Criss was there from the Scottsdale store and was amazing! He took us over to the tile, showed us the L samples (the strips sometimes used to frame or finish the edge), and then he asked what we were using this tile with. I let him know I had samples coming from HD, and he asked if he could show us some options that were probably less- he must have pulled at least 6-7 grays, laid them next to our other tile and helped us decide (he has a great eye), and was just so pleasant to work with. Thank you, Criss, I hope others will find this store because it really has amazing options in all price ranges and you are wonderful! read more

We are so happy we stepped into The Tile Shop. We worked with Criss and could not be happier. He was kind and so helpful. We were updating a primary bath, but not getting new floors, so it was important to find shower and tub materials that worked with our existing floors. Criss is so familiar with their stock and has such a good eye. He immediately pulled several suggestions and we liked them all! We were able to take large samples home to see how they worked. Once we chose the tile, he helped us select the shower flooring, trim, and even the grout color! As soon as this project is done, we plan on heading right back to The Tile Shop, asking for Criss and finishing two more bathrooms. My husband and I truly believe we would not have thought of this tile choice and been able to make these decisions without him! read more

This sucks that I have to write this... We've been working this location for a few months now and everyone BUT the manager has been AMAZING! This guy 1. Accused me of already picking up (aka stealing) the tile I didn't pick up yet...2. Was so incredibly rude for ZERO reason 3. Could have literally cared less if we helped. It's been a long long time since I've been treated so poorly at business. So the moral of the story: just don't bother. Their Phoenix location manager - he's a dream! read more

I walked in the door and was greeted by Criss. He was very friendly, knowledgeable and genuinely interested in helping me. He knew what I was looking for and showed me some different possibilities. Other stores, I have walked in and no one even acknowledges you.....often too busy on their computer or phone. Criss really knows the inventory and very helpful! Highly recommend! read more

I was at another location and it was so much better and nicer experience. I had to leave this store due to the loud obnoxious music!! The Tile Shop in Phoenix had such pleasant music and made it easy to look around, this one on Hayden is ridiculous. I will drive to another location before I would ever go back to this store. You would think the manager would want customers to linger and look around, instead I couldn't wait to leave and didn't look at the entire store. poor management!! read more

The place is located near the Scottsdale air park. Huge showroom full of tiles of various materials. Staff were masked and helpful. We described what we wanted to look at and staff directed and walked us to the area. Now we are a bit smarter in tile work. There are also small showrooms of special bathrooms. Nice to see all the ideas. Parking area available read more

The Tile Shop - Tiles - Tiling Near Me - Scottsdale, Arizona

The Tile Shop has a largr selection. I enjoyed experiencing their huge showroom. They had so many beautiful options for flooring, bath, backsplashes, counters and more. They had more full bathroom and kitchen displays to inspire ideas than I have ever seen anywhere. Though they didn't offer what we were looking for we will be back. Would like to add a backsplash in the kitchen and an accent wall in one of our bathrooms. read more

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The Tile shop was recommended to me by my tile contractor and I couldn't be happier with the outcome. Excellent customer service from Criss Bull. He helped me select tile for 3 different bathrooms and they all turned out beautiful. Other employees were also very friendly and overall the store has a welcoming vibe. Thank you Criss and team! read more

This is my second large remodel project that I've wound up at the Tile shop, because of they're excellent selection and display models that Inspire great ideas. The staff has always been helpful, but we are currently working with Dayna who has been a real pleasure.From our idea board to some skillful suggestions and tips I know this is going to come out as great as our first project did. I really love all the selection of tile and I feel there is always something new coming in to look at. Any questions you have the staff always seems willing to help It's definitely worth a trip in to check it out. read more

The Tile Shop - Tile samples for our project - Tiling Near Me - Scottsdale, Arizona

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I was happy with the assistance from Chriss Burr in picking out the tiles and pattens for my master bath. I would recommend working with him in creating a design. read more

Stopped in to look at tile for our entire home and master bath. Walked the entire store, looking at various tiles, discussing amongst ourselves and not a single employee acknowledged us. Not even a simple hello. read more

sadly, the tile shop is very dependent on who you talk to in the store. We had great help when we went in to pick our tile options and it was downhill after that- when I went back to return my samples, I was asked if the project worked out, and I said no and the receptionist said oh that's good, guess they didn't want our sale. I thought maybe she had not heard me correctly so I tried to sort of bring it up again as to why we didn't buy tile from them and she basically brushed me off. A little Customer Service would've gone a long way and made the sale. read more

I was there on a look/ see for an upcoming project .. Nicholas Valley was particularly helpful in so many respects.. he helped me sort through options to decide on some good choices..he also help on some of the items they do not handle.. granite choices. Etc. he is a definite asset to the showroom. read more

Another giant tile store. This place was cool to check out all the options too. Unfortunately the one we are looking for is to match a counter we installed several years ago, so it's difficult to find what we want. The cool back splash tile we thought about were on back order. LoL! Never fails. The staff was very friendly and most helpful. read more

The Tile Shop - Tiling Near Me - Scottsdale, Arizona

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We recently had a great experience our salesperson named Corinne. She has the rare ability of a salesperson to help guide without being pushy or unnecessarily suggestive. She really helped move my wife and I forward in our decision making process with a bathroom remodel plan that we love. She was also very responsive and conducted great follow up to make sure we were informed every step of the way. We definitely feel like she is an advocate for us instead of us having to worry about loose ends or being taken advantage of. Great job Corinne! read more

Just have to share our fantastic experience here! Chandra and Ann Marie were both extremely helpful, very knowledgeable, excellent design taste and great customer service!! I'm so glad we stopped here after poor experiences elsewhere. The Tile Shop has a large selection of beautiful materials and the staff is super! Our Master bath is going to look absolutely STUNNING! Thank you for all your help!! They've had great communication through this crazy Covid-19 and made arrangements super easy for picks for our health and safety. I would highly recommend The Tile Shop and look forward to our next project! read more

Excellent service and great selection! Highly recommend! If you're looking for help selecting tile or want a unique look, contact them!

Grateful is not a strong enough word for finding The Tile Shop in Scottsdale. I have been to them all. Yes, from Prescott all the way down to Phoenix, Tempe, Gilbert, and yes... down to Tucson looking for just the right tile. Sure other places have tile, however, the selection of tile is incredible and well displayed at The Tile Shop in Scottsdale. Something else those "other" places are lacking... customer service. Couldn't get any better... right? Wrong... The Tile Shop in Scottsdale has the best customer service in the industry. I do not say or offer this praise lightly. It started out with "Mike Wilke". He took the time to explain every question and was more than happy to go into details that would help my project flourish. It doesn't end there by a long shot. The store manager, Samatha Wicker... took the hours necessary to explain questions I couldn't even think of. She walked me through my entire project and offered me advice and guidance... on grout's, floor tile, how to make my contractor work for me by reminding me I was the customer, what to expect out of a project, and the list goes on and on for how she helped me. Do yourself and your home a favor by making The Tile Shop in Scottsdale your first stop. Tell them I told you to stop by... because they will remember me because when you shop there... you become a part of a great family. Say hi to Mike Wilke and Samatha Wicker... promise 100% they will be there for you. Disclaimer: my current contractor does not like the education I received from Samatha Wicker because she put my on a level playing field with him in knowledge and her advice for getting the bang I deserve for my dollar. read more

Buyer be ware! The selection is average, the service is horrible! We took a few samples for a kitchen project and we charged for the samples and we were told the amount would be refunded when we returned the samples. 4 hours later when we returned the samples, we were told there was a problem with the refund and we would need to wait for the manager to become available. Interesting... no problem with taking the money, but a big problem to refund the money. In fairness, I felt sorry for the sales person ((Steve) who was clearly embarrassed by the helpless position he was in. Long story short, we eventually did get the refund from the manager, but it cost them a large sale. I'm all about customer service and this place just doesn't have it. read more

Worst customer service! I tried returning tile which the contractor forgot to use. The original rep had told me it was ok to take it back. Even if it was after the time frame ( by only a few days) and they would not refund my credit card. When I asked to speak to a manager he would not come out. The new rep had to go back and forth like a car salesman. To many other places with better product and better customer service. Done waste your money here. read more

Can't really tell you about the products or service because when I stopped by on a lazy Sunday afternoon, I never was approached by the four store associates working. Unbelievable poor customer service. Not one greeted me or made eye contact as I walked around the store looking for products. Folks, train your people to greet and ask to help. Very poor experience. read more

BUYER BEWARE!!! I am a decorator here in the valley and I brought a client into The Tile Shop. My client selected the tile from the floor samples and brought it home to make sure it would flow with her existing tile floor. The sample had a sheen which flowed with the existing tile so my client ordered it and had it installed then immediately realized something was wrong. The tile that was installed had no sheen at all but the sample she ordered it from did have a sheen. The tile shop admitted the problem but wouldn't cover the cost to have a sheen put on the tile. It cost my client $2,400 to have a company come in to add a sheen. The Tile Shop should have paid for that! I will never again do business with this company. They do not stand by their product. read more

Mike is such a joy to work with. He is friendly, extremely helpful, and very knowledgeable. I highly hiiighly recommend The Tile Shop as I will be a loyal customer for life. Thanks for all of your help, Mike! read more

Meh. The tile selection is fairly extensive but their to-be-wowed displays for home - baths, kitchens, etc. - were installed with cracked tiles (oops). More important, their sales people can be pretty 'brioche-y.' I guess they think that makes them more exclusive? The younger sales people are nice but maybe the elders are wearing on them? I think they should throw a party and get some life in that place; it's pretty cold and soulless. read more

I recently purchased glass tile for my kitchen backsplash from The Tile Shop. I found the selection of products excellent. But, the amazing customer service from Renee Carignan made me a loyal fan and customer. From her design suggestions/thoughts to her knowledge of products and installation caution (it is glass!), I couldn't have asked for more! Thanks, Renee! read more

Poor quality tile All warped, installed figured out about 1/4 way through Had to have all tile removed and returned What a mess, now starting all over read more

This place knows their products ! There always is someone ready to help the moment I walk in the door. I was having a problem with my grout color and they knew exactly what was done incorrectly and told me how to fix the job. The manager is awesome. I haven't had such great customer service in a very long time. I'm coming back here for any questions and product needs. read more

We had the best service from Kevin Barbee, easy peasy! thank you so very much for having such an experienced staff member who was knowledgeable and professional. Made our house project so easy! read more

I want to reiterate to you Tile Shop that your customer service is a an absolute failure. I waited and even called for a follow up today after you stated last week that we would receive a status on when we should expect our tiles to arrive this week. To no avail, no call no follow up and you have caused a delay to our home renovation. If this is how your company operates, I'm more than happy to inform any of your future buyers to rethink what type of company they're dealing with. If your company's core values and principles are customer focus, you have failed miserably. Again, your management staff at Tile Shop in Scottsdale,AZ has done nothing. You should realize that customer focus should be your number one priority, with the amount of money we spent your service is intolerable. read more

The tile shop has a great selection of tile and Renee C spent so much time helping us thru our Master bath remodel. She was the best, so helpful and patient. she really knows her product. read more

Love this place! Great pro discounts! Great selection of hi end tile pieces. Chandra is an amazing and helpful sales lady! I wouldn't buy from anyone else! If you go in this place ask for her. Very knowledgeable and listens to what you need and want versus just trying to sell something. Keep up the good work Chandra! read more

New to home remodeling, we needed help knowing what our options are and making selections. The Tile Shop had it all for us. Very friendly staff and affordable options. We feel lucky to have found them! read more

So you know what. My house was complete in January. Now the tile has started cracking so we are back to square on. Going through this damn mess again. All I have to say is this. Patterson remodeling has been OUTSTANDING. IT wasn't their fault it was THE TILE SHOP fault. The Tile had cracked glass inside of it which was beautiful. However the glass started popping out. Patterson is doing that tile over at no cost to me. The TILE SHOP is giving replacing the tile however has not even asked to compensate me or Patterson for labor and materials for all the demo or replacement. They are still selling this crappy tile and all Jason with the tile shop said is I'm empathize with you. Sorry Charlie that doesn't give me any comfort. Ive had no working shows for 5 days. So I'm advising no one but tile from this company but will always recommend PATTERSON REMODELING as they are truly professional and stand behind their work even though the TILE SHOP refuses to make this right. Also I couldn't have a better construction manager than Matt Hintze and his crew. They truly are the best read more

Great shopping experience with difficult decisions. I was promptly greeted by Dayna with a smile and willingness to help. Dayna made excellent recommendations and guided me through the process of my remodel choices. She delivered on the sample she promised to order and helped me realize the possibilities of my vision for the project. read more

The Tile Shop has a GREAT selection. We worked with Jason D'Asto to design ALL the tiles for our new home. We couldn't be happier with our selection! Jason really listened to the look we were going for and gave us some great advice. He's truly an expert at what he does. Thanks Jason! read more

Can't say enough great things about Mike Korbe. Very knowledgeable about all the tile I was trying to select from for my new house. He was patient with me and in the end came up with the perfect tile. Thank you again Mike. I'll be back when I'm ready to remodel my bathrooms. read more

What a great shopping experience! I went to several tile stores in search of the perfect porcelain tile for my back patio and these guys were very friendly and helpful. I met Jason and he helped me, gave me suggestions and even ordered in a special tile sample for me to look at. This place has beautiful tile and a friendly, knowledgeable staff - I highly recommend anyone looking for something special to swing by and give them a try. read more

I called twice today to get a quote on shipping to expedite an order. On both occasions, "Sam" said he'd call me back within 10 minutes. After the second non returned call, I phoned again. Sam asked me what Tile needed the quote for. He obviously didn't write anything down and had no intention of following thru! read more