Beautiful showroom with everything you could need for remodeling your home. They even have outdoor materials to cover your landscaping needs! It's currently going through some construction, but the secondary door they've moved entry through is well signed and easy to navigate to from the parking lot. It truly is a one stop shop for customers wanting some place easy for picking materials. I have noticed that a few direct sales customers (meaning they were window shopping without a contractor) didn't like having to sign in. This is there for the contractors to help let us know when you stop in and what you liked. It may be bothersome, but it helps everyone in the long run. Same for their displeasure when trying to purchase items. It may be a little more work than simply shopping at a home depot or lowe's, but the variety of selections you get here is so worth just a little extra time for that access. read more

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We came to look at quartz countertops For our kitchen and this place had a huge selection, all the way up to jumbo slabs. The selection was very good with numerous selections on display The staff was helpful, both in showing us the products and helping us with next steps. I would definitely recommend MSI Phoenix read more

They have a huge warehouse full of so many different materials, it's incredible. They make sure you follow all safety procedures while viewing the slabs in the warehouse. Everyone must wear sanitized hard hat. Very good of them to do this. We felt safe in the warehouse, as many other safety precautions are in place. I really had a good second experience here with Laura P on 2/16/24. She took her time to help us look at a few different slabs, where we picked one that was a bit more expensive that we loved. I would totally recommend MSI after my second experience. First experience felt rushed, and we didn't get to view other slabs the way we asked for. read more

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We had such a great experience working with Chris at MSI! He was incredibly helpful, patient, and educational throughout our visit to the showroom. My daughter and I were choosing materials for our home renovation, and Chris took the time to walk us through all of our options -- explaining the pros and cons of each, offering thoughtful suggestions, and helping us narrow things down with samples and design tips. It's rare to find someone who's both knowledgeable and so willing to spend the extra time to make sure you feel confident in your choices. We left feeling inspired and informed. Highly recommend asking for Chris if you visit MSI! read more

We were greeted as soon as we walked thru the door. Very friendly......Registration was convenient and easy Laura was very helpful. Looking forward to seeing the finished product. read more

Very knowledgeable and friendly staff. I arrived shortly before their closing time and they went out of their way to help me. A VERY nice experience read more

Pete Johnston went above and beyond, without being asked, in providing great customer service for us. He clearly understands the service part of customer service. read more

Extremely helpful in our visit today. Thank you for walking us through the process and answering all of our questions.

Carmen was awesome with helping us pick outback salad and backs place. She was extremely helpful without having over us. A great overall Customer Service experience! read more

I was amazed by the selection available. I am so glad our contractor took us there. We found exactly what we were looking for .

We had an outstanding experience in purchasing a new slab for our kitchen. We worked with Pete & he was absolutely amazing! It can be overwhelming when considering the numerous slabs they have available. We took our time and ended up picking a beautiful granite slab for our newly remodeled kitchen. Thank you MSI! Thank you Pete for your excellent customer service, knowledge and attention to detail! read more

Very nice and helpful staff. We got the samples we needed for renovation very clean store and lots of samples to choose from

After reading the reviews i was quite hesitant to travel there, but I am glad i did. It is different. You have to fill out information at a kiosk. They then allowed me to look around till one of their employees was able to help me. Sure enough few minutes later i had my own employee showing me the correct tiles for bathroom haha, i was looking in the wrong section at first. It was actually quite easy for me, except It took a little time to find the right serial# for the tile i wanted do to their remodeling. I am doing this through a contractor who has worked with them so they were able to email everything i wanted straight to them was a real plus. read more

Showroom was excellent and Elissio (contractor) helped us find what we needed for our remodeling of house!

Wow! This design center is amazing! Everything you could possibly need for remodeling and new construction projects. We worked with Judith. She was super helpful. Discussed project, identified some materials, looked at slabs, found the one! Then worked on the remainder of the supporting items. We appreciate her knowledge and patience with us. We are excited about our project and will be sure to update with photos when complete. read more

What can I say!? We are so happy with the stone and service we received at MSI! We live in Topanaga, CA and decided to make the 6 hour road trip to see in person our (4) slabs. When we got there we were met by our local contact Rep Valeria Duarte of the Phoenix area office. Her 5 years of experience really showed. She was very knowledgeable and extremely helpful. We absolutely fell in love with the Brazilian Stone-wood slaps we were eyeing. Valeria working with our LA area / Sunland Rep David Barrera (another "can do" MSI stone master!) and our designer/fabricator made the whole experience the best we've encountered throughout our home remodel process. We can't wait to see these slabs in our new kitchen. Thank you MSI ! You've earned our trust and our business for life! read more

MSI - Flooring Near Me - Phoenix, Arizona

The lady Bennet helped us on both of our visits and she was very nice! We couldn't make up our minds between which stone or pattern. 2nd visit she greeted us again and told us she remembered us and took us again to look at a few slabs and we picked one today. She was very pleasant and professional read more

MSI - Flooring Near Me - Phoenix, Arizona

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To continue after only after 1 year of this awful cheap junk, it seems to made of plastic. It stains, it smears, it streaks, it chips and it scratches with just using a paper napkin and placemat across it. Never even my life have I've seen such a horrible,e product that we paid over $10k for. Buyer beware, this stuff is made very, very cheap. We will never, ever use this awful stuff again. read more

Big selection of stone and granite with very friendly and knowledgeable staff to assist you in your selection of surface covering for your home. They were helpful in pulling slabs so we might see a couple together ensuring we were making the proper selection for our needs! Highly recommend MSI! read more

Visited MSI Phoenix twice over the last week. April was very helpful in enabling us to make informed countertop choices. We looked at floor and wall tile for our bathrooms, but will probably go somewhere else. MSI had the largest selection of all countertops in top, and we will be purchasing them here. Thx read more

The person who helped us look at the various quartz slabs for new kitchen countertops was named April, and she was excellent! Helpful, polite, and enthusiastic, I give Five Stars to her. Three stars for the warehouse itself. This is because the lighting is so poor, especially in the warehouse, that you have no idea what the slabs will look like in your home. While they provide samples to take home, the fact is, you still have to pick out quartz that you like, and that is almost impossible. Plus, they keep plastic film over the slabs, which is understandable given their value, BUT again, it dulls the slab and makes finding the right choice almost impossible. Again, if you can't see the slab, you can't ask for the right samples to take home. Get better lighting!!! Four stars is the average of the two. read more

They don't have a very good variety of patterns and colors in granite slabs. It was a waste of time going here. Nice showroom though.

Great experience. Huge inventory and selection. Met with April. She had my slabs ready for inspection on my arrival. April was vey patient and knowledgeable . She took time to answer all of my questions. Would definitely use MSI on future projects and recommend MSI to others. read more

Our sink leaked resulting in extensive demolition and repair. We were sent here by our project manager to pick out a granite countertop and flooring for the renovation. When we arrived, we were asked to check in by entering information into a computer at the reception desk while 4 staff were standing around talking with each other. We were told afterwards to go to the warehouse to find the granite we wanted. No help at all from the staff. We entered this huge warehouse with an overwhelming selection of granite. When we found our choice we stopped an employee and asked where we could find floor porcelain tile samples to compare with the granite choice, she said after leaving us briefly; upon return said we don't have floor porcelain floor tile samples. However, she directed us to their website where we could find pictures of granite countertops and ceramic flooring. It was 3 hours of wasted time including travel to and from Maricopa. Pictures on line were not the best compared to being able to see an actual sample. We chose the granite from MSI but the flooring we chose was no longer available and way out of our price range. We purchased tile we hoped would complement the granite and we were pleased to see that the final appearance is perfect. This business is obviously not the best for the average consumer, it's best suited for contractors read more

The representative that assisted me, Matt, was very helpful and knowledgeable. I was looking for super jumbo quartz and they have the largest selection I've seen by far and, trust me, I've seen a lot within the last couple of weeks! I would definitely recommend them. read more

April Fletcher with MSI is an amazing representative for this company and I highly recommend her and this company if you are looking for and type of countertop slabs or tile. I had for weeks attempted to find slabs and fabricators for our new outdoor kitchen and received zero customer service that made the entire process very frustrating. We eventually went with Home Depot to help with the design and colors, but still attempted to find the slabs in Tucson. I finally decided to make the trip to Phoenix after having far more success simply on their website for color selections. The moment I walked in it was professional, friendly and I received excellent customer service. Thank you, April, for being so helpful and providing excellent customer service to finally find the slabs I needed. I will certainly refer my friends and family to you and MSI. read more

It feels like the hens are running the henhouse here. We had an emergency, and needed to replace slabs that were broken upon arrival (from a different resource). Our fabricator found slabs at this location and we rushed over to take a look at them for approval and purchase. We were told that they would not hold the doors open and that they will lock up at 4 PM. I understand that people want to finish their workday. I also own a business and I know that for my business, I would never turn away someone that was a customer. We arrived in time, and were able to get in before they closed. We then proceeded to wait like 30 minutes as people mulled about seemingly doing a whole lot of nothing. No one was in a rush to leave. We called ahead, told them what slabs we needed to see, but they had done nothing to prepare and stated they we're not willing to until we arrived. After approximately a 30 minute wait we were escorted back and the slab was so filthy we could not even see the color. The person who helped us was pleasant, and had to clean the slab three times before we could even see the color. Purchased or two slabs and left. Then there were delays in receiving the slabs as they said they would ship be delivered the next day but did not deliver them. And our fabricator said they would pick them up. They put them on the truck anyway even though they had been informed of this, and it took two days to get the slabs. They also require that you check in on your mobile phone upon arrival. They take your email address and automatically put you on a DAILY email list. Every day since I have gone there, I've gotten an email, of course I unsubscribed. It bothers me that this was done without permission, I find it unprofessional. read more

MSI - Lots of people mulling about and sitting around, nobody in a rush to be of service. - Flooring Near Me - Phoenix, Arizona

April was very helpful and kind. We had no idea where to begin and she walked us through it

Upon arrival all the receptionist wanted was for myself and other customers to "register." Everything was, "You need to register." Really? That's the priority? After "registering" I asked is someone was now going to assist me. The answer was no. Go look at the stone samples, then go out and pick your slab and if you want you can pay for it. My words but paraphrased from what your receptionist told me. I had measurements, I needed assistance in determining if I needed one "slab" or two "slabs." Plus other questions. The only interest was that I needed to "register." After that I was on my own. I turned around and walked out. And, I won't be back plus I shared this experience with my contractor who is a big customer for MSI. I will share this experience with all of my colleagues and friends and encourage them to NOT do business with MSI. Dr. Kordis read more

ok selection but not as large as others for natural stone. Front desk was nice and helpful. No samples for the quartz I would consider. I could order them but then I pay shipping. Seems like an odd way to do business. went elsewhere. read more

Greeted by Tonya who was pleasant, patient, kind and very helpful. Look forward to working with her and MSI

Met with Justin Moffitt he was so helpful this place has so many Granites to choose from. I will definitely come back to see him when I decide to finalize my choice. read more

Gracias, excelente servicio. Gracias Tania por tu profesionalismo y amabilidad. You are the best, Thank you Tania.

Bad customer service. You can't buy directly from them. Need to buy from their partner read more

Horrible service there are no sales people on the floor so you have to rely on the lazy desk help, which was no help. Wanted a sample of the stacked stone.. The sample already on the counter someone left behind was oozing green adhesive and that was the one she wanted us to take home. Could not be bothered to go to the back to see if there was a sample that didn't look morbidly put together. So I must assume all the pieces could look like that since she said I can't guarantee that the others won't have that.. rather than checking for us, just continues to work on the compute. Another sale sale lost I'm sure. Not doing my project there. read more

The culture here is amazing. Especially on Saturday mornings when customers come in and are greeted by the customer service team to make selections and look at samples. We've been there twice and had great experiences. Last Saturday we came in and had a wonderful experience with Genesis who is great and helped us determine what we need and provide samples. Our installer recommended MSI and he is buying the LVP flooring today. read more

Joshua Estrada was very helpful. We had to choose quite a few different elements for a business remodel & Joshua was right there to answer any questions we had. read more

We have went to MSI on two occasions and staff has been wonderful. And the samples provided are way above other sample sizes.

Worst customer service I have experienced in a long time. If you have any questions or need help they will sigh and roll there eyes at you and the people at the front are more concerned about gossiping about who is having weekend "relations" with each other then helping a customer trying to buy flooring read more

My purchase of the Alaska Gray stackable stone ledger was an online purchase from a MSI supplier. I purchased 9 boxes of the ledger corners and a pallet of the ledger panels. Upon opening the boxes of the corners I found that MSI, not the supplier or UPS poorly packaged the 10 pieces that are in each box and all the boxes at least 5 of the 10 pieces were broken; some beyond repair. I've attached photos of a box that I had just opened and the also the pieces that are being repairs, in hopes that other customers will take note of how poorly MSI packages their product with a hefty price tag. I contacted the supplier and was given a credit for the damaged pieces. The corners at this time are out of stock, so we are taking panels cutting them to make corners. I did contact MSI (714)685-5420 and the first thing the agent wanted to do was blame UPS for the damage. UPS did not do the damage because the product was placed in the box broken. As you can see by the photo that the pieces are laid to the side and not wrapped. MSI needs to take a good look at their "quality control" department. The company wraps 5 pieces together with a small piece of bubble wrap (2 bubble wrap bunches in each box) then they slip a broken chunk of styrofoam in the box. I got an apology from MSI agent, never asking to see photos. Not until I told the agent that I was going to Yelp MSI and question why he did want pictures did he stumble with his words and gave me his email to forward the pictures. I assume that they will be trashed. Before purchasing from this company check out other products first. read more

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