Very friendly staff. Lots of great choices. We like the displays too. No pushy sales people, which…read moreis always nice when you're just trying to figure out what you want.

It's interesting to see the previous review by Jessie complaining about Emser shutting their doors…read moreearly. I too was treated badly when showing up just minutes before their closing time. Details? Well, I arrived at 12:55pm on Saturday, when they claim that their hours of operation were until 1pm. Now, I'm not sure how you interpret a 1pm close. For most retail establishments, I think it means you can walk in up until 1pm, with more time to do your shopping. However, the sales manager had other ideas. I was told they were closing down at 1pm, and I had to leave. Yes, that's right, the manager told me to get out. I tried to negotiate my expulsion because there was a strong recommendation by my contractor to buy from them. I thought it would be okay to accommodate the store manager and just get things done in like, 1 minutes. So I pulled out samples I had brought with me (my choices were already made for the most part, and I was looking for cheaper/nicer alternatives) and said, "This won't take any time if you can just tell me if you have anything to match these here sample. See?" The manager looked down at the sample tiles, frowned, then looked up at me and said, "Sorry, nothing really like that here." I looked at my wife to see if she wanted to press further, but she was heading for the door. Not saying anything that would make my native New York accent overly apparent, I picked up my tile samples and left. However, there's more. The final insult took place when their locked exit door would not open. The same friendly manager (so called) looked very annoyed as she leaned heavy into the bolt and forced the door open. In my defense, that door was not user friendly. Now maybe I should have known better than show up 5 minutes before closing. And maybe I should have been better acquainted with the door lock used at Emser. However, I really don't think either was the problem. To get some closure, I spoke with my general contractor the next day using my New York accent to communicate my unhappiness (man did that feel great!). He called the regional sales rep who, that same day, did leave an apologetic voicemail on my cell. I didn't call back, though. It wasn't worth the effort. I guess there are tons of people who buy Emser tile and are quite happy with them. However, I can only assume they come early in the morning and wait politely for the doors to open. All good, but I will not be one of those people.

Customer service in the front is so poor. Everyone has an attitude especially some guy named…read more"badger" loaders are nice. So many better, cheaper, places I'd take my business.

HEAT WARNING IF SHOPPING HERE - they do not keep the retail showroom a suitable temp for AZ…read moresummers. I would highly advise against going to this location in the summer peak hours. We had to leave because it was such a terrible experience. Retail staff was incredible and so friendly I feel bad they are subject to such terrible summer conditions. Do shop either very early in the day if they are open or late in the evening. Avoid all daytime hours due to heat problems with the actual store.

Great personal service, absolutely loved their displays,very helpful in designing what we needed,…read morewill definitely go back

Here's the short review: If you purchase any tile/stone…read morefrom Mexican Tile Company but do not use their installers to complete the job, do not ask them for any advice on finish methods or treatments as they will not stand behind their advice and will blame any negative outcome on you and your installer, even if you use the materials they recommended. I have been a repeat customer of MTC twice now spending over $50k with them and when the finish on a recent project turned out bad after following their advice....it was like the scene from the movie Erin Brockovich with the insurance rep..... "DENY DENY DENY". Here's the long story: I used Mexican Tile and Stone a few years ago to purchase and install a Saltillo tile floor. We were very pleased with the result to such an extent that we had a very large bathroom remodel job to do at a house in Prescott, that we decided to purchase all the tiles from MTC for the entire project. As this project took many weeks to complete, we used a local tile installer (an AZROC registered professional tile installation company) we had worked with previously who was very meticulous in their work instead of having MTC perform that installation (as they charge for worker accommodations for out of town work). The materials came in in the expected time period and our installer proceeded with the installation job which came out beautifully. As our installer had never worked with the raw Saltillo supplied by MTC, both he and I thought it best to talk to the "experts" who sold us the tile and routinely install it. We talked to, Stefano Fortuna to find out what sealers/finishers and process MTC used previously so we could achieve the same finish results. Mr Fortuna informed us those products were no longer available but their install teams were now using "Aqua-Mix" as the base grout release sealer/enhancer and "24/7" as the top finisher. In those conversations (multiple separate between myself and Mr Fortuna and my contractor (not the tile installer) and Mr Fortuna) he never indicated there were many different kinds of Aqua-Mix nor which specific one we should be using and that we would need to purchase is elsewhere but we could purchase the 24/7 from them. I arrived at MTC to pick up the 24/7 and when there, they gave me two printouts from Home Depot for two different kinds of Aqua-Mix. The implication of this to me and my contractor was we could use either version of Aqua-Mix, why else would you be given both sheets. I decided to purchase the more expensive version hoping to achieve superior results. We followed the application instructions for both materials on two uninstalled tiles first to see the outcome before doing the entire floor and the results looked good matching the prior job's appearance. We then proceeded with the entire installed floor. Unfortunately, this is where things went bad. Within a few hours of applying the 24/7, the majority of tiles had developed a milky white appearance. My contractor called and spoke with Mr. Fortuna, who stated he had never heard of this and that he would speak with his installers and get back to us. He did not follow up with us, subsequent communication was at our initiation. In the interim we contacted the company that manufactured the 24/7 and spoke with a tech there who was very helpful. He immediately pulled up the technical data sheet on the Aqua Mix we had used and it stated in the limitations that it was not have any sealants or finishers applied on top of it. We then pulled up the technical data sheet on the other Aqua Mix (of the two sheets give to us by MTC) and it had no such limitations and explicitly indicated it was appropriate for Saltillo tile. So the bottom line is we used the wrong Aqua Mix....why? Because MTC gave us the two sheets implying either could be used and we trusted that without digging into the tech sheets ourselves. When I contacted MTC about this, there response was "The Aqua Mix products referenced in your email were not sold or supplied by MTSC. General product information was provided regarding third-party products available on the market. Providing general information or product literature regarding third-party products does not constitute MTSC specifying or warranting a particular sealing and finishing system." "MTSC did not perform or supervise this work and cannot accept responsibility for the outcome of work performed by an independent installer. Ultimately, responsibility for the application and its outcome rests with the installer who performed it." So basically, they're saying, you can ask them for advice and recommendations, but you can't trust the answers they give you as they will deny any accountability. So much for asking the experts regarding their own products. If you're wanting unique handmade tiles, check out Tabarka Studios. We also have purchased from them without the same grief.

Another fine job by Greg and company. We had a few delays because I have a 49 year old place full…read moreof surprises. They leveled my poor kitchen floors and the dining room also had issues. The stair at the landing had to be rebuilt. The tile itself is even better than I imagined and the detail really makes my old townhome look better than it ever has. Many thanks team. These folks work in some very high end homes, I am glad they bring those high end design ideas down stream to my little townhome. It LOOKS so GOOD. Top honors go to Milton for being skilled and wonderful

After reaching out to 5 other companies to remount our kitchen sink with no response, we were…read morereferred to Hard Rock Tile & Stone thank goodness. They were prompt to respond to my request for an estimate, the estimate was reasonable & they scheduled the job for 48 hours later. George & his crew came to do the job this morning & did an amazing job & we very professional. The job did not take very long & I received a revised invoice for 40% less than originally quoted. Quality work, ethical company & I will also be referring them to everyone I know too.

I can't say enough what a great experience I had with Margie on my countertop project! She's the…read morebest!! So helpful!!! Highly recommended!!!

They did a nice job, they were on time and the job was done as promised. Materials and installers…read more A one-stop shop. Would use again.

What a wonderful nonpressure place to go to. Our sales rep Lucy was so kind and knowledgeable we…read morewere blown away. We did not purchase a thing or do a deal at this time but we will be definitely back in two months when we move to Phoenix/paradise Valley & we close on our house. You truly can't beat the deals we were quoted we shopped for two days and this is by far the best price we have found!!! :-)

We went to North Valley Interiors looking for cabinet and sink for our spare bathroom. They were…read moreextremely helpful and showed us many options for the cabinet and sink top. Once it was ordered and delivered, the installers were very professional, quick and very clean. I will definitely be back to order cabinets for our other bathrooms in the future. Highly recommended!

I normally don't write bad reviews, but I hope this review helps someone avoid the nightmare and…read more10's of thousands of dollars wasted on flooring recommended by Prosource. During a significant remodel of our home, we relied on ProSource of Phoenix to help guide us through major design decisions and provide quality products worthy of the investment we were making. One of the largest and most important selections was nearly $30,000 in Mohawk engineered hardwood flooring (a product we were assured by ProSource would bring both beauty and durability to our home). Mohawk floor was recommended by Prosource. Unfortunately, when serious issues arose with the flooring quickly deteriorating and splintering, ProSource chose to hide behind Mohawk's denial rather than truly advocate for their customer. Instead of taking ownership or helping push toward a meaningful resolution, they essentially became paper pushers for the claim process. Two independent investigators identified flooring issues and no evidence of our misuse. As homeowners, we were left dealing with a defective product, mounting stress, and an estimated $10,000-$12,000 in labor costs, while the only resolution offered was replacement minimal material with no labor compensation. That is not what we expected after making such a substantial investment through a design and flooring professional. A company's value is proven when problems arise, not just during the sale. Sadly, our experience left us feeling unsupported and abandoned once the transaction was complete. Think twice before investing substantial money into products and promises that may not be supported when things go wrong.

This review is specifically for Cici - She was so great with every step from the ordering process…read moreto right before the install. There was a glitch in the computer system so I ended up with a different color and she was right on it and got the right one ordered. I HIGHLY recommend this company and can't thank Cici enough with her exemplary customer service.

I bought a new home and after some research I found the KC Cabinets sold the cabinets to the old…read moreowners. I called and talked to Au Nguyen who was very helpful and answered most of my DYI questions right over the phone which saved me hours of work. I went down to the showroom today and realized how important it was to have the measurements because it made it so easy to get the exact parts I needed for my kitchen project. Au met me and again took the time to get to know me and answer my questions and even ask me some additional questions to make sure I addressed those hidden issues that may come up. Au offered many numerous projects to compare colors and we were able to match mine almost exactly even though my cabinets were a little older. I read Coco's review and was nervous at first, but I have to say this was one of the best experiences I have had at a Cabinet shop and everyone I met made me feel like a Rock Star by the time I left. I also disagree with the statement on the quality was below the Big Box Stores as every contractor, flooring and designer that came to our home commented on how nice our kitchen looks and on the quality of the cabinets in their opinion. I installed Depot cabinets in one of my other homes, and I can tell you these cabinets are a higher grade for sure. Best Wishes - Jim Kreisman

We had our house remodeled after we bought it and wanted to save money, so we bought our cabinets…read morefrom KC. The customer service was outstanding and the prices were great for the product. We bought matching cabinets for our bathrooms and laundry room as well. We get compliments on our kitchen all the time. Just remember this is a wholesale place. Don't expect to get your cabinets installed by anyone there. They just sell the cabinets. You pay someone else (or do it yourself) to install the cabinets. Great quality wood, colors, and the no slam closures for the drawers are pretty neat features.