Desert King Window complaint We had 4 companies come to our home to give us an estimate for a full house of new windows. Cost $14,009.00 paid in fullI explained to each company that we had medical issues and special protections were needed. Husband has severe COPD and cancer. All assured protective coverings would be used. I explained that I needed the "finish" work completed inside and out. We had the paint so we needed to do nothing. 3 of the companies said we had to hire the "finish" work. They didn't provide a carpenter. I was also concerned about the time frame with the heat arriving in a few weeks. The time frame was 6-8 weeks with all companies. February 9th 2021 Koby came to our home and showed us several samples of windows. He measured all the windows and gave us a price. He assured us they would complete the "finish" work. We didn't have to do anything. I also let Kody know with the heat of AZ arriving soon, when would the windows arrive. He said 8 weeks. He told us he would talk with the install manager to see if we could be scheduled before the snowbirds since we were residents and medical. Koby told us that a "crew" would arrive early morning and would take no more than 2 days for the 16 windows in a single story home. I sent in the request to the HOA 2/12/2021 and approved 2/23/21. We signed the agreement with Koby 2/24/2021 The install manager James, called and arrived to take the final measurements and sign the final papers. I went over with James what we were told about a timeline and all the Koby told us. James said he was the one that says what is done and not a salesman.. I went over with James about the medical issues and he said he can't do anything about that. The time frame was 12 weeks.. That would put us in the warmth of summer... I knew we were in trouble.. We turned on the air conditioner April 7th 2021. We had already signed the papers when all of this came out.. I had all the walls stripped of pictures and anything on the walls. I had all furniture moved away from all work area and I covered everything myself. The windows and "crew" arrived on May 19th 2021 @ 7am... The crew was 2 men. A young man and his Dad. The young man, Chris, spoke english. His Dad did not.. Neither were masked up. Was not the 4 or 5 workmen salesman Koby described. They ripped out 7 windows. The wind was blowing hard and dust, bugs and leaves blowing inside. We have the freeway and access road behind us.. No protection was used. The result of not covering the windows that were removed for protection was an infestation of flying bugs.. Mosquitoes, flies, termites and spiders that were now inside. We had the house sprayed and treated by 2 pest control businesses once a week for 3 weeks. We are still trying to keep up to get this problem under control.. It is costly.. The Dad was not using protection under the pry bar removing the old frame. It dug into the bottom wood frame ledge and pulled paint off in sheets from the inside sheetrock. I let Chris know what was happening and he seemed shocked. April 20th 2021. Removed 5 windows with no protection again. More bugs, dust and whatever blew in... Workmanship was the same unless I was standing there watching...I kept reminding him to use protection under the pry bar but if I wasn't standing there, it was not used. April 21 2021. They filled the hole in the sheetrock with filler and tried to repair the gouges in the window sills with filler. They filled in where the paint had peeled off the sides inside the windows. April 22 2021. Crew arrived to finish the last 4 windows. I talked to Chris about one of the front kitchen windows that had water in the window track of the old window. I said I wanted to look at the window when it was pulled out if it had leaked inside the wall frame. The water comes off the garage roof into the window frame. The window was pulled and the new window put in without notifying me. The window over the sink has stone with grouting around it. Not using protection again and cracked several of the stone and grout was missing even on the side wall. The stone is old and could not find a match. They never covered the sink. I covered the sink so the granite would not be damaged.. James came out to see all the damage.. He said he would have someone come out to patch and paint the outside and inside. No one showed up. I was told the owner would call us but the owner never called. Husband painted the inside and out repaired the stucco. We agreed on a wood window sill to cover the damage. June 28 2021 Wood for the window came out to install it and cut it too short. After the July 4th, the new wood was brought out and left. Husband cut the wood and installed it September 26th 2021 we had some heavy rains all day and night. This is the window I had requested to look at when pulled. It leaked all over. I filed this complaint with the BBB.. January 2nd 2022. Reply from Desert King I was lying read more

I contacted Desert King Windows & Doors to replace my front door. On January 6, a representative came to my home to go over door models, colors, and options, provide an estimate, and finalize the order. I agreed to move forward. On January 13, another representative came out to take measurements. During the process, he cracked the existing door molding. He told me it wasn't an issue because the molding would be replaced when the new door was installed, so I didn't make a fuss about it. I was originally told the door would take approximately four to six weeks. Six weeks turned into eight, and when installation day finally arrived, the installation crew was professional and showed up on time on March 11. Unfortunately, they arrived with a low-end six-panel door that was the wrong color. I contacted Desert King to address the situation. Despite the eight-week wait and the fact that the product delivered was not what I ordered, they offered no compensation or meaningful resolution. My options were essentially to have them reorder the door and wait another "six weeks", or cancel the order without penalty. I chose to cancel. Unfortunately, this experience also confirmed concerns I've already had with Desert King regarding their windows. Based on my experience, I do not feel they stand behind their workmanship or take responsibility when something goes wrong. I can no longer recommend Desert King Windows. While I was initially very happy with my purchase of seven windows, my experience has changed significantly. The "warranty" that is promoted during the sales process is strictly the manufacturer's warranty, and Desert King does not appear to stand behind the installation or product beyond that. My windows are only a little over a year old, and the sealant is already failing, with the window frame beginning to show. When I contacted Desert King to have the issue addressed, I was told that just having someone inspect the issue costs $75 and that does not include the cost of the repair. For windows that are barely over a year old, I find this extremely disappointing. The initial sales and installation experience were great, but customer service after the sale is an important part of the overall experience, and unfortunately, this has changed my opinion of the company. read more

Wow, where to start..........from the beginning of my initial phone inquiry with Ron Shortt I felt as though I was in reliable and capable hands. Ron sent out Liz for our consultation and she was so knowledgeable and informative about Desert King Windows products and national guidelines regarding U-Factors and Solar Heat Gain Coefficients as they relate to our Arizona heat. During our consultation, my husband and I never felt any high pressure tactics - if anything, she left us with helpful information and encouraged us to compare Desert King's windows to any other company out there and then contact her again to discuss any questions or differences, etc. We met with a total of 6 window companies over 3 weeks and in the end we went with Desert King Windows ~ we experienced the good, the bad and the ugly during those consultations but are thrilled with the final installation done by James. James was on time, professional, a skilled craftsman in his field of expertise and very efficient. Our home was left in the condition it was prior to our 5 windows and new sliding glass door (looks just like French Doors, but it's a sliding door) being installed. My husband couldn't say enough great things about how James went about the installation from beginning to end. Both my husband and I are extremely pleased with the entire process as it relates to our purchase with Desert King Windows and will be using them in the future and recommending them to all our friends and family. I realize that everyone has their own experience and some may not agree with mine, but felt that I had to share ours as Desert King Windows bent over backwards to help us with 2 different schedule changes we had to make due to family emergencies and knew that as our "new windows/door" sat in their warehouse they weren't making any money on this deal, yet they never said one negative word. Instead, Desert King extended their concern and understanding which we appreciated as customers Thanks so much guys! Tari & Joe Cranford read more

I recently had all the windows in my home replaced by Desert King Windows, and I am thoroughly impressed with their service and product quality. From start to finish, the experience was seamless, thanks to their exceptional staff and dedication to customer satisfaction. Sales Process From the very beginning, the salesman, Mauricio, stood out with his professionalism and knowledge. He visited our house with numerous samples and a wealth of expertise. Mauricio made sure to listen to our preferences and worked with us to create a customized window package that included black frames, window grids, and a glass slider door. His willingness to accommodate our desires and ensure we were happy with our selections was greatly appreciated. Production and Installation The windows went into production in the second week of September, and the installation took place 10 weeks later, right on schedule. Jose, the project manager for the installation, and his crew were fantastic. They arrived on time each day, were very courteous, and showed great respect for our home. While window replacement is undoubtedly a major home construction project that generates a lot of dust, Jose and his team did their best to minimize the mess. The project was estimated to take four days, but Jose's efficient crew completed it in just three. Final Product The finished product is nothing short of amazing. The new windows have dramatically improved the aesthetic and functionality of our home. Although DKW wasn't the lowest bid we received, the combined assurance of a high-quality install and a double lifetime window warranty made us confident in our decision to choose them. In conclusion, we are extremely happy we chose Desert King Windows. The entire process, from Mauricio's expert advice to Jose's top-notch installation team, exceeded our expectations. I highly recommend DKW to anyone in need of new windows - the quality and professionalism are worth every penny. read more

We chose Desert King Windows to replace all 16 windows in our house, as well as the sliding back door. We primarily wanted new, energy efficient windows to help with the energy costs during the hot AZ summer months. We had three different companies out to give us an estimate. Originally our plan was to just replace the bedroom windows, but when the price was much less than expected, we decided to go ahead with the whole house. As many cars as I've bought over the years, I hold a disdain for salesman in general. However Dan the sales rep was personable and informative made us feel as though he wanted our business without being pushy. He took his time with us and was able to answer all of our questions. Communication was great with the company. The windows arrived in the timeframe they gave us and they were able to give us an install date for the following week. It was at least a 2-day job. The installers were prompt, polite and professional. They did a wonderful job and the windows looked fantastic. There were a couple of screens that had a tear in them, and they assured me they would have the company replace those. The windows look gorgeous, and we're very happy with them so far. Our house is North/South facing, with the most of the windows being located on the East and South part of the house. The master bedroom is South-facing and has several huge windows and nothing out back to block the sun. Last year, I could walk over the threshold of that bedroom and literally feel the temperature rise several degrees. This doesn't happen anymore. Unfortunately we moved into this house last September so I wont have any electric bills to compare until then, but overall the house seems like it stays cooler and for longer periods of time. I would highly recommend DKW to anyone looking to have windows installed or replaced. read more

Desert King Windows recently replaced all seven windows and one large patio door in my house. I had been thinking of doing this for awhile, and after this last summer heat and round of storms, now was the time. I cannot be happier with the choice I made to go with Desert King Windows. The salesman, Dan Gordon, is a very pleasant, professional representative. He was very thorough in his presentation, very knowledgeable of his product, and answered all my questions. He even scheduled my window measure asap! The measurement man, James, was just as pleasant, precise, and thorough, All my windows and patio door fit perfectly after the install. James knows his business! The windows and door arrived earlier than promised, which was great. James called and set up the install date with me to fit my schedule. The install team, Jesse and Justin, were fantastic! They arrived on time and always called beforehand to let me know they were on their way. They also, were very professional, pleasant, precise, and hard-working. They installed the whole house in 2 days as scheduled. They were very respectful of my property, removed and rehung my window coverings as needed, cleaned up after themselves, and washed the windows inside and out. A week or so after the install, Dan Gordon, called to make sure everything went fine and to offer any assistance I might need. The windows are gorgeous. I didn't even want to hang any window shades, I wanted to show them off! And the patio door is soooo nice. It is on the south side of the house which gets all the heat. Now I look forward to next summer with my new windows and door. read more

In August my husband and I ( mainly me , I must be honest here !) decided that we needed to replace our windows. There were leaks between the panes of glass and cracks in the frames. Dust leaKed inside onto the sills. Having had new floors last year I felt that the windows let the more modern feel to our home down. We interviewed several companies but we're most impressed with the meeting we had with Dan from Desert King. It was not just that his presentation was fantastic and without pressure but we felt that the product he showed us was the best. From this decision the process was so easy. We made our choices, chose our color, and placed our order. No deposit was required, and we were given an 8 to 10 week lead time.Our window requirements were officially measured then sent to the factory in Colorado. Mid September I received a call from Desert King to tell me my windows had arrived and had been passed for installation. Now, we are at 29th September and my new windows are all installed and I am thrilled. This was thanks to the wonderful team Dan promised he would send me for installation. Briar and Shawn , we're my two delightful installers. They were clean, respectful, and such hard workers. They made the whole installation process painless. Nothing was too much trouble for them and they did a fantastic job. Everything was clean and tidy when they left and the job was really well done. Thank you Desert King, I have no hesitation in recommending you to anyone. Jennifer Page , Peoria Az read more

I recently had 6 windows replaced in my home by Desert King, and I couldn't be happier with the results! The sales presentation was completely painless and there was no pressure. (The polar opposite of the Renewal by Anderson sales pitch...! I'll never get that time back.) When I was ready to order, everything from measuring, order confirmation and scheduling was very professional, right up until the day of installation. The installation crew was outstanding. They worked quickly, but very diligently to get all 6 windows in just right. They were friendly, easy-going, but very meticulous. They cleaned up as they went and once they were done, everything was left in perfect order. Two things that set this company apart from other window companies I've used at previous homes: 1) The quality of the windows is exceptional. They're built very well, look amazing and do their job in keeping heat, noise and UV rays out. 2) The no-money-down policy. I did not have to pay until the day of installation, once I was happy with the finished job. I didn't expect that, but it was really nice to just have the whole thing paid for at once. The price was also competitive and better than two other companies quoted me. Overall, my home looks completely different now. I've gotten so many compliments from neighbors in the two weeks since the windows were installed. It was a smart investment. Now I look forward to saving up and having Desert King replace my remaining 6 windows next year! read more

Desert King did not disappoint! We just had our front and rear entry doors replaced by Desert King. We chose the ThermaTru doors and very happy we did. We also included a Titan Security door in the front. No other company, large or small, that we got estimates from could beat their prices. From the initial salesman (Daniel), the measurer, the appointment setter (James), and the installers (Landon), everyone was friendly, professional, polite, courteous. No heavy sales pitch, just the facts (I'm a bottom line person). The lifetime warranty is also not offered by other companies that we talked to. We read reviews on doors and companies and we believe we made the best choices in doors and more importantly, the company who did the work. They installed everything, including the new hardware and thresholds. Go with Desert King and you will not be disappointed! Very impressed with the excellent installation also. I'm very sensitive to workers taking the time to prep the area and these two did it right. Laid down cardboard on the floor, put plastic over our furniture in the general area, cleaned up with vacuums, caulked everything properly and cleaned that up, had all the proper tools. I highly recommend Desert King for any project you have related to doors or windows. If we had not already had all our windows replaced a few years ago, we would have used them for that job as well. Thank you, Desert King! read more

Dan came out and was completely upfront about everything. I had a major issue with other companies wanting to build the window differently in our kitchen and make the window smaller. Dan told us they could cut it and keep the window size without me even asking about it, really showed that he had faith in his contractors. Dan answered all of our questions most of which we didn't even have to ask. James contacted me a few days later to set up official measurements. He was great, on time and very friendly. James told me the projected time and the windows came in earlier than what he had said. I was able to get the window install scheduled within 2 days of them actually arriving and installed 4 days after arrival. Nate was our installer (7 windows plus slider with built in dog door). I could not be happier with the install process. He projected a time for finish and delivered. The house was clean and no sign of the old windows after they left. Nate and his crew were very friendly and had all windows and the door installed within 5 hours! If you need windows, slider or whatever, these are the guys. Especially if you want a dog door in the slider. Do not fall for the other guys "we can have a third party install it after we put it in". The WILL NOT warranty the door after. Go with desert king, save yourself the headache and time. They install the door with dog door and warranty it. read more

We shopped around with a few different companies to replace half the window in our home (The half that faces west and get the blast from the AZ sun!). Daniel, the salesperson took the time to explained the product and the process and answers all of our questions. The quote was very competitive. Once the windows arrived, we got a call from Jayson, the owner, to set up an installation date. David and Donovan showed up promptly on the day of the installation. They worked hard in the summer heat and did an excellent job installing the windows and cleaning up after they were done. They were very polite and worked hard to please us as the customer. Two of the screens that had a slight tear on them. Within 10 minutes after the installers left, Jayson called to set up a time to have the screens repaired. We are definitely pleased with the product! We immediately noticed the reduction of street noise and the reduction of heat from the sun. World of a difference. The windows and the slider patio door operates very smoothly. There is no question why they received an A+ rating from BBB. We will definitely use Desert King Windows (and request David & Donovan) again to replace the other windows in the home in the future. read more