This experience was 5 stars all the way through. Starting with the Project Manager, Dalton. He was knowledgeable, respectful and efficient. He helped us choose the window and patio door that was best for us. He explained the process and told us what to expect. The installation actually happened two weeks sooner than we expected and we were able to have them installed before the summer heat. The installation team, Nate and Colby were fantastic. Clean, courteous and as quiet as possible. Their tools made noise (they can't help that) but they spoke in soft voices and the disruption was absolutely minimal. They took an extreme amount of care during the installation and now the window and patio door look and operate perfectly, and they are perfectly sealed. They used such care that I don't even have to do touch up painting on the window trim! The new Amlin window and door are such a huge improvement. Our AC now runs much less and our house is much quieter. If you are struggling to decide, just go with American Vision Windows. You won't be disappointed. read more

Wow, the single worst experience I have ever had, with any company, ever. Say no to American Vision and to Anlin Windows. I own several properties both residential and commercial, and I have never experienced anything even close to this bad. My house will never be the same because of American Vision Windows, and our whole life was completely disrupted for over a month and a half instead of the 3 days quoted, because of negligent mistake after negligent mistake some of which posed serious risk to my home and the wellbeing of my family, and time and time again management showed they could care less. They installed multiple warped windows into my home that were so warped they wouldn't open - and somehow did not realize this until after the fact - until after they cut out the old ones, and installed the warped ones. Both Anlin the manufacturer and American Vision Windows the installer failed to do any quality check. The Anlin Malibu sliding door they installed they are saying is fine, but it takes over 20 pounds of force to open when industry standards are around 3-8 pounds. Broken roof tiles and solar lights. Stucco job was terrible, completely uneven, crooked pop outs, big stucco gaps in some areas and then stucco all over the window frames in others and stucco. Almost 2 months later, every time I go outside, I discover something new that they got stucco all over or more trash that was left behind. Stucco all over my window frames, Door Trim, Patio Furniture, the wood slats on my gates, my shed, and more. Crooked pop outs, bent and broken window rails and this is just what I am left with after spending almost $50,000. Every time I look at the windows from the inside or the outside, I notice something new both from installation issues to manufacture defects. Bowing exterior frames immediately upon installation. Big gaps on the interior of the window between the window frame and the glass panes in the corners of the windows - can't imagine they will dampen the heat or sound with some of these gaps and the windows also have sloppy exposed silicone beads throughout. I would never buy another Anlin product or do business with American Vision - you couldn't pay me to do business with either. If you do business with them, it is very likely you will end up spending all of your spare time just to hold them accountable to do the bare minimum of what they said they would do, and even then, they have shown that they are not capable of fulfilling their commitments. It took me multiple weeks, calls with management, emails, just to get them to come back to address a dozen different issues. Like metal flashing left exposed and curled around that could easily slice my kids' feet or hands open. They left the exterior walls and stucco around my windows completely open for 3 weeks, exposed to water and pests despite multiple emails, calls, and texts. They did not add the required support under my patio door. They violated the terms of their own contract; they illegally kept my card on file and illegally charged my card $9,000 before the work was done and without my authorization. Work was started on March 12th, and supposed to be completed on March 16th. The work started on my home on March 12th as planned, but was not completed until April 11th and my house and windows are still littered with issues to this day... And after all is said and done, they will eventually reach out, admit that they did everything wrong, and then continue to do absolutely nothing about it. Trust me, pick a different company and a different product. If you don't want to go through absolute hell and spend all of your time documenting, taking pictures, calling, texting, emailing and being left with permanent issues - don't buy Anlin and don't go through American Vision Windows. read more

Today I had a complete house window replacement to include patio door from the fantastic team from the Gilbert location. I would like to personally thank: Julian, Hector, Nate, Erick, Colby and Adrian for the fantastic, efficient and clean job they performed today. I give them a 5 star rating for their work ethic. Also, the product quality is top notch. I highly recommend this product and if you are lucky, you will be assigned this amazing team. High quality Service! read more

American Vision Windows - Top notch window replacement from American Vision Windows. Highly recommend. - Windows Installation Near Me - Gilbert, Arizona

On Monday I called and left a message. I called every day the rest of the week, leaving one more message. No one ever called me back. I wanted a new double paned with screen front window and to get an estimate on a new slider. Apparently no one ever answers their phone. Sad, since their reviews are good but how do people get in touch with them??? read more

This review is for Joshua & Nick's customer service. I need to replace glass in a window at my home, and Joshua provided prompt support to connect me with Nick. Instead of upselling me on an entire window replacement, Nick gave me great guidance and advised me on how to move forward in a cost effective way. When I need to get new windows, I'd trust American Vision for strong communication and honest sales people to provide customized recommendations. read more

I was so impressed with this company. Never having bought windows before I started my research and I was overwhelmed. My friend at work referred me and Dalton came out of the house. he was patient with all of my questions and help me put together everything I needed. Job and Justin did the install and they were so professional, nice, and my house was left looking spotless! I am so happy with my seven windows and patio door! read more

I wish I could give 10 stars to this organization! Cannot recommend this company enough. We bought our windows (whole house-14 total of differing sizes) back in 2017. The sales person who came out was professional, explained everything from the ordering, the production of our windows, and the installation and the lifetime warranty. We took advantage of a special they were running and got to upgrade to triple pane windows at no additional cost. It took a few weeks from the ordering to the installation but we were continually contacted throughout the process with updates, which is something most other companies do not do. You have to call them for updates. On installation day, the guys were professional and efficient. As they got about half way through, everyone became aware that the living room window was apparently mis-measured and the window they had didn't fit in the space. They called and talked to the office, remeasured everything, and put the old window back in. The new window was reordered and it didn't take long for it to be delivered and installed. Installation was perfect with them caulking everything, wiping every down, cleaning up their mess...no complaints! Fast forward to September 2024! We have three west-facing windows that over time the sun has just eaten away the caulking. Without thinking, we asked our son-in-law to re-caulk the three windows. Big, Big, BIG mistake! One thing led to another and he screwed up the job big time! I called American Vision Windows and talked with Norm, explaining the situation. Norm was great! Can't say that enough...he listened, asked questions, and went to work to get the situation fixed for us! Robert came out and using products they use on their jobs, he was able to correct the error and create a great looking window frame again. Our warranty was adjusted due to it being our error but that lifetime coverage for the glass and mechanics stays intact. Want or need windows...give this company a chance to come out and bid. Fabulous company to work with! Thank you everyone at American Vision Windows! read more

Last Friday I had 7 large windows, a French door and side light installed by Hector, Colby and Nate. They did a great job. I have used this company 3 times now. Nick Forehand is my sales guy. Give him a call! read more

We were referred to American vision windows through a friend who had all her windows and doors done with them. She was very pleased and they were comparable to another company we had gotten an estimate with. Our representative, Nick, was very personable and helpful. We got 1 large bedroom window and a slider door replaced. When conferring with Nick about the slider door, we discussed what to do with our existing dog door. One option was to get a door with a built in dog door. This option would be $1k more on top of the base price of the door, which would not be plausible. Nick gave us another option of a foot lock and top lock that could be locked in different positions. We told him we wanted that option. When the door was installed there was no top and foot lock on it. The installers said it was not ordered that way and was not in their paper work. I contacted Nick and he confirmed it was not ordered and stated in a phone call "that was partly on him" and we should have caught that it wasn't on the paperwork during our second appointment. To order a new door with these locks would be $1300. This on top of the almost $7k we have already paid. After a lot of back and forth they said the could do it $500. We were not willing to pay anymore money on this project when this was their fault that it wasn't ordered. It was mentioned that we should have caught the error. We are not the experts in the window world, they are. Will not be recommending this company going forward. read more

BEWARE BEWARE BEWARE OF THE LAST MINUTE FEE HUSTLE! I got a quote from AMERICAN VISION WINDOWS signed a CONTRACT, waited 6 weeks in over 100° weather only for the salesman to say he made a mistake and had to charge me $1400 more because of his mismeasure. I was going to cancel but it was so hot I didn't want to wait two more months on a more honest company so I begrudgingly agreed to pay EXACTLY HALF, ($700). Then they added a $92 charge for using a debit card. If made aware ahead of time of the second hustle, I would have gotten cash. When I called to question the $92 second hustle Megan said it is in their policy to hustle people unknowingly with the NO HEADS UP ABOUT HIDDEN FEES scheme. Now all I can do is prepare the public for the hustle. Fake nice hustlers. read more

UPDATE 01/04/2024 Today the tech Robert showed up and did a bang up job! He was pleasant, knowledgable and did a great job. He repaired all my vinyl window problems on the inside of my home and also repaired and rejuvenated the problematic window which was my concern from the get go. He made it look almost like new. Major Kudos to Robert. I wish they had sent him over on the first pass. Totally satisfied. UPDATE 12/23: I spoke to Norm at American Vision Windows. He tried to get my windows fixed 12/21/23 but I could not accommodate him on that date so we rescheduled the first week in January. With my schedule and the Holidays that is the best we could do. As soon as the work is completed I will be updating my review Old Review: My parents purchased windows from American Vision Windows in 2011. They Purchased a class of window called the Monte Verde. I have had American Vision Window Tech Jerry Hanush out to our house 2x. The same tech returned a second time and did not understand why the problem had been addressed after his first visit because he passed the service report on to management. I have called American Vision and spoke to Norm. I am waiting for them to come back and reseal the inside of my windows. I will update my review when that task is accomplished. read more

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This is an excellent company! They are professional, efficient, curteous and timely, zero complaints. Their quality is the best. They obviously are well trained and know what they are doing. Our windows were 35 years old and they replaced all of them and were out the door in six hours, cleaned up and never knew they had been there most of the day. Highly recommend AVW if you want your windows done right and on time. read more

from the very beginning with the Project coordinator LORI, to the official measurement team led by CHAD to the installation, led by HECTOR AND HIS TEAM WITH GILBERT, COLBY AND NATHAN, we have been pleased. From the first day, we made the purchase receiving a call from the representative thanking inviting us to be a part of this company I was impressed.. and my friends and family know I don't impress easily if you are looking for the quality that we have with ANLIN window systems designed and built for high heat and , and such a pretty design. love my new windows read more

We had a window replaced in our Master Bathroom because it was fixed and needed one that would open to get some circulation. Mike and Nate did a nice job of installing and cleaning up before they left. The Anlin Window Systems is so much nicer than the "construction grade" windows in the rest of the house. It slides much easier than the others. read more

This is our second order from AVW. The products are good quality. The installation crews are respectful of property. The field supervisor is extremely knowledgeable and professional. read more

American Vision Windows - New window with sliders - Windows Installation Near Me - Gilbert, Arizona

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This company has been amazing to work with! We just completed our second purchase. First home windows, now 8ft slider with doggie door built in. It is aVERY heavy, excellent quality door! When they installed it, they even washed the kitchen floor where they worked. Very, very clean installers! They took my old doggie door I was hoping to keep so I requested it back. They gladly drove back to drop it off and while here I requested they REcaulk in front of doggie door. (My dogs used it right away and dug nails into it leaving it looking messy) It looks fantastic! Garrett and Robert were amazing! Funny, accommodating, thorough. Highly recommend this company! read more

American Vision Windows - Kitchen slider - Windows Installation Near Me - Gilbert, Arizona

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Highest recommendation for American Vision Windows of AZ (Gilbert based). We decided to put in a 16-foot slider in our home. AVW sold us an excellent, beautiful product (Anlin windows), and their customer service was greater than a "10". The sales rep, Elias, helped create the vision that we wanted. The inhouse technical advisor, Norm, helped my husband with his pre-build questions. The 4 installers (Julian, Jonathan, Nate, and Colby) were professional, respectful, MORE than precise in their work, cleaned up their construction messes and more. Over half the challenge on things like this is the service. I recommend AVW without ANY hesitation. You can reach Elias at 480-286-5757 read more

We had AVW install 14 windows several months ago. I waited to wait to give this review until I felt enough time had gone by to fully reflect on the the windows and the install. These are terrific windows and the installers were top notch. Very professional and courteous. A big THANK YOU to Hector ,Julian,Nate,Colby, Jonathan and Gilbert. You guys are the best and Thanks for taking care of our house!! read more

We got 17 new windows installed. The project manager was professional, helpful, personable and knowledgeable. The crew, Julian, Vincent, Nate, Colby and Gilbert, who did the work were hard working, respectful and efficient. They did a great job. We would highly recommend this company for your new windows. read more

I am writing this review to share my experience regarding the recent installation of two exterior doors at my home, and unfortunately, my experience has been far from satisfactory, raising several concerns that I feel compelled to bring to your attention. Firstly, during the final measurements, I had an unpleasant interaction with the salesman, Chad. When I sought clarification on the estimate, he became visibly frustrated /angry and he puffed up, stood over me in a very confrontational manner and raised his voice. I found this to be highly unprofessional and distressing, triggering a panic attack for me due to past trauma. My neighbor, who witnessed the incident, even came over to check on my well-being. Secondly, the installation process was fraught with issues: - The wrong door was ordered for my back entrance, leading to a re-ordering process that took at least five weeks. - During the installation of the front door, the lead installer, Job, indicated that he did not have the necessary materials to address rotted wood that needed replacement. Consequently, I provided a piece of plywood for them to use for the installation, which I believe is unacceptable. They should supply their own materials. - When additional bad wood was discovered, Job was going to continue installing over it without seeking to remedy the situation appropriately, which I felt might create integrity problems later. A new board was eventually purchased & used for the repair, even if I had to go purchase it. The initial work was completed hastily, leaving the installation looking subpar. - While I appreciated Mike's later efforts to rectify some of these issues, the hardware for the locks was not functioning correctly. I was informed that the problem was inherent to the hardware, which was frustrating. I ultimately had to purchase new hardware myself to ensure proper functionality. The new hardware has the issue on the back door (the deadbolt and the door knob lock and unlock in opposite directions. This is a problem for me that I cannot live with). It is not as much of a problem on the back door as it was on the front door, but a problem no less that has not been addressed. Additionally, the billing process was problematic, as I received charges for someone else's project. Those charges were promptly reversed. However, When I raised my concerns for the remaining issues and pushed for the issues to be corrected prior to me paying in full. Tom, the installation manager, intruded upon a phone call I was in with their financial representative (Megan) where he became very rude, belligerent & loud with me which exacerbated my stress levels into another panic attach. This was unacceptable & unnecessary. It was not his phone call to involve himself in. I called to speak with Megan to resolve paying for my project. I did not call to speak with Tom. Despite the final appearance of the doors being satisfactory, several issues remain unresolved, including faulty locks and a peephole that still needs attention. I was concerned that after full payment was made, I would not receive further assistance with these outstanding issues. I wanted the issues taken care of prior to paying in full. This company said I refused to pay and sent my account to collections due to a disagreement about the work being complete. The things still haven't been taken care of nearly 2 months after full payment was made. While I recognize that Mike did good work and Leah was kind and empathetic during our interactions, while their efforts were appreciated, they did not fully resolve my concerns. Given these experiences, my overall satisfaction with your company is extremely low. This company was started because the owners had a similar bad experience when they had windows installed on their home. They promise not to be that way, and that is exactly how they treated me. I hope we can find a resolution that aligns with your company's values. I understand that mistakes can happen, but I don't feel the mistakes were handled properly. There is a big difference between a mistake and an intentional bad choice. read more

I had 8 windows installed 04 March 2024 by installers Marcus and Nate - I couldn't be happier with the results. First the quality of the windows were exactly what I wanted - with NO pressure of an upsale by Elias. I went with Anlin - Milgard. On installation day, the 2 man crew showed on time, covered all work areas with plastic, explained the install day, and started straight away. All windows were installed, areas cleaned and vacuumed, windows cleaned, and final inspection done by 4:15PM. The entire day took less than 8 hours to complete the install. The company was running an end of year special in which the labor costs were waived. I feel the value of the windows, along with the outstanding service makes it easy for me to recommend this product and the company. read more

Horrible quality windows and doors. We spent over $40,000 to replace our windows and doors. 1. There was an internal scratch on one of the doors. 2. Most of the gasket trim fell off. The installer blamed the manufacturer. The manufacturer blamed the installer. They replaced it but it is falling off again. 3. One door we can not longer open. Completely locked up. I viewed a video online and the locks should line up vertically. They are all misaligned and will eventually lead to failure. 4. They left paper sticker residues on all of the doors and windows. Took many hours to clean. *** Update - Trim is falling off again. I posted an image below. Horrible quality. read more

American Vision Windows - Trim keeps falling off windows. They have been out twice to fix. Horrible quality. - Windows Installation Near Me - Gilbert, Arizona

We got replacement windows and slider doors. The new windows look great and are so much better at keeping the heat out. Job, Hector, Luis, and Hector Jr. did a great job on the installation. They arrived on time and finished in a few hours. Overall, I am very pleased. read more

American Vision Windows - Downstairs slider and one window. - Windows Installation Near Me - Gilbert, Arizona

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American Vision Windows, installed several new windows & sliders for me 2-2 1/2yrs ago. The monsoons came and water was overflowing from the window slider tracks that I had replaced. After the rains, I reached out to AVW and expressed my concern & a awesome guy name Norm handled my complaint, scheduled Tom to come out within a few days and all was taking care of.It was a very simple fix and I appreciate Tom not only fixing the problem but taking the time to explain what happened and how to avoid from happening again. I'll just say this....keep your weep holes cleaned out :) Thanks again AVW for such First Class customer service :) read more

From beginning to end my experience with American Vision Windows was fantastic. It all began in October when Elias Arreola, the project manager (480) 351-1000, came to my home to show me his products. He was so knowledgable, professional and friendly that I felt confident enough to make a purchase. About 2 weeks later a representative came to take accurate measurements then the windows were ordered. Only 4 weeks later my windows were installed by Victor and Gilbert. These two men worked like machines, they really knew their business. They had all the work completed within 4 hours and they had a clean ethic. My home was left as it was found. The window brand I chose was Anlin. I am super happy with the quality, appearance, ease of use and design. Thank you everyone at American Vision Windows. read more

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Jared came out to give me a quote and he was very nice salesperson. He did a great job showing me the windows and taking measurements. However I could not move forward with the windows as they were charging $14,000 for six Anlin windows. I had AZ Window and door store install three windows and a sliding glass door with the same Anlin windows for $4500 on 11/2020. I also had a quote from Energy Shield windows and doors to replace all the windows in the house for around $9500 for 9 and a sliding glass door. Anlin makes a good mid to high grade vinyl window but these scrape me off the ceiling sales practices leave much to be desired. read more

More good things... Today the folks from AVW came out and installed a replacement window. Unfortunately, the neighborhood kids accidentally broke one of our windows while having a bit too much fun. Thankfully, my Anlin windows came with a full accidental breakage warranty--that is ACTUALLY honored by Anlin unlike other product warranties I have had in the past. One call to the Elias, Norm and the team at AVW and we quickly were able to work with Anlin to get a new window ordered. 6 weeks later (today) Daniel with Anlin installed my replacement window. Daniel and a representative from AFW were professional and did a very thorough job. It looks as good as new, I couldn't be happier with American Vision Windows and my Anlin windows. read more

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We have had American Vision Windows since 2015 and have been extremely pleased with the product & the service. Recently, one of the back door locks broke. We called for service & spoke with Skye. She was extremely helpful & friendly. Mike came out the same day. Since it was a security issue, he installed a temporary lock, while he ordered the exact part from the factory. Once the part came in, Skye gave us a call to make an installation appointment. Dillon came out & did an excellent job. American Vision stands behind their product and has an excellent staff. We appreciate the quality of their products and their attention to detail. read more

It looks like they have taken care of some customers by the looks of other reviews, maybe my problem was my PM Nick. Very unresponsive, doesn't answer questions and good luck talking to anyone other than their telephone answering service. Plus they are VERY expensive! Honestly, I tried asking questions about my proposal and they never responded. It's unfortunate that it's very hard to get their attention. I can only imagine what doing business with them would be like. read more

Updating this review to add 1 star, because they sent someone out that at least did a thorough job of trying to diagnose where the leak was coming from this time. Unfortunately, the leak is likely coming from a crack in the stucco above where the window was installed. Because I can't prove the crack was created during the install process, I'm stuck with figuring out how to get it repaired and the costs associated to it. We lived in the house for 4 years without issue, it rained a few days before the install with no issue, and then the first storm after the install it leaks into the house. Just a crazy coincidence I guess. In summary, everything was fine before we decided to get new windows, albeit not being the most energy efficient. And it's been nothing but headaches since deciding to "upgrade". Doesn't feel like any of it was worth it. read more

American Vision Windows - Water basically raining into our home through the window. - Windows Installation Near Me - Gilbert, Arizona

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Love our new windows. Want to thank the installers, Victor, Gilbert, Erik, Adrian and Nate. They were very professional , clean and courteous. We couldn't believe how fast they installed our nine windows. It is so quiet now in our house with these new window, also they are cool to the touch even with direct sun on them. Our old windows were hot to the touch , even with sun shades, that we don't need anymore. Can't wait for our lower electrical bills this summer. Thanks again, Mike & Barbara read more

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We just had all of our windows replaced in our house by AVW. We chose AVW out of 3 bids due to our first intro to the company, Jerry H. Not only did he do a great job of selling the product and company, but he did so with a Herculean drive to make an appt. with us. We were familiar with the product via another bid, and it was really Jerry's presentation that sold us solid. The office team has been very communicative throughout our process. Since it can take a couple of months to manufacture the windows, we received update about our project on a Thursday, and the next week we got a call to schedule an unexpectedly sooner install just after the first touch-base. On install day, it rained the crew out! Monica and team in the office got us rescheduled for the next day! Install day 2 brought the hardworking crew of Julian, Colby, Marcus, Chris, Nate and Jacob to power through the install. As an interested observer, the level of attention to every step of the process was noticeable and appreciated. The teams' hard work has really made both of us extremely pleased with our choice across the board. We give AVW and our install crew a hearty recommend! read more

Hector and Alejandro were great! They arrived early, worked hard all day, and got our new windows installed beautifully in one day. We are very happy with our new windows! read more

In the beginning we were considering changing out several-to-all our windows. For us, the sticker shock was too great (plus the fellow who's done an extraordinary job of washing our windows twice a year told us we really only had one that needed replacing). As you can imagine a few of the folks who came by for estimates didn't agree with that assessment and really weren't interested in only changing out two (there are two in the front wall of the house where the cracked one is). That was until American Vison Windows of AZ, LLC came by. They understood our situation and were more than happy to help with this "smaller order" (my phrase NOT theirs!) We selected what WE wanted with only expert help - NO PRESSURE! Scheduling and set up was smooth and pleasant. Keep in mind EVERYTHING "Home Repair" is STILL at the mercy of Covid, so it didn't happen overnight. But the office ordered our products and said they'd keep up "in the loop". They did just as promised and without too much time our windows were in! Again scheduling was great with the appropriate amount of follow up and reminders. On "windows in day" they even gave us a one hour window of when they'd be here! Who does that??? Erick and Adrian arrived on-time and fully prepared. They were professional and even kind to our pooch (who can really bark at strangers! ) Our pup settled down pretty quickly with Erick and Adrian - so that was a good sign! The installation was done efficiently and with high quality. It wasn't rushed, but care was taken. When it was over, they cleaned everything up and all we were left with is two stunning windows! Fees were as had been quoted. We could not be happier with the windows or the service we received from American Vision Windows of AZ, LLC. Along with all the folks in the office, we want to say a special "thanks" to Erik and Adrian. You helped make "post-Covid" repairs a whole lot easier!!! BW and LW - Trilogy At Power Ranch (Gilbert) read more

We are very satisfied with our new windows! Thank you to Hector, Victor, Gilbert, Alejandro, Tom & Hailey for their help and hard work! I highly recommend this company. read more

This is now the second time we've had windows installed by American Vision Windows, just as happy as before! Victor, Mike, Gilbert, and Daniel arrived on time and were very clean, courteous and professional. I will continue to use and recommend this company. From sales to install, very happy! read more

I bit the bullet and had new windows installed in my 23 yr old home. I chose American Vision as I believe they have a good product and their installers are company employees unlike other window companies. They arrived on time and did a very good job.They were professional and knowledgeable. Julian, Colby, Nate,Marcus Erick and Adrian were the crew. I highly recommend this company and the crew that worked on installing my windows. Connie Reynolds Scottsdale, AZ read more

FYI--I never leave bad reviews on websites, but my patience with this disgusting company is simply gone. This has been literally the absolute worst customer service I have ever experienced. We contracted with American Vision windows way back in 2019 to change all of the windows and patio doors in our home. At first, everything went very well--the installers were tidy and efficient. However, there were more problems with the workmanship and materials than I can probably even remember. But here are a few of the worst ones: 1. In one bedroom, they built the window "up-side-down," meaning that the opening was on the top of the window--some 40" above the floor, leaving no egress, per building code. They took care of that pretty quickly, within a week I'd say. 2. We immediately pointed out that the threshold vinyl that is on the outside of one on the dining room doors was curling up and coming off the frame. That has been "fixed" three times, the most recent about six months ago. It is curling again, and renders the screen useless, as it will not slide on the track. 3. While the service personnel were at our home on the second visit to "fix" the threshold, we pointed out that much of the caulking that was used on the outside of the windows was cracking. The worker said that the wrong caulk was used, and he would take care of it. I believe that about a week late, someone came out and resealed the joints. 3. This one is truly disturbing: We paid a premium price to have French Doors installed in our master bedroom. These doors have not locked properly since the day they were installed. We complained about them immediately, but they kept stating that we simply were not properly locking the doors, and after three or four calls, sent an employee out to show us what we were "doing wrong." As expected, their employee could see that the doors were not locking, and he made some adjustments that, for a time, seemed to work. Since then, they have sent workers out on at least three or four occasions to "adjust" the doors--even supposedly changed out the hardware on the last visit, only to discover that the new hardware didn't work either. Then, we were told that they would need to replace the doors, as they were not properly measured/installed in the first place. Mind you--there is about 5/8" gap between the two doors, so the safety latch isn't properly functioning--preventing the locks from actuating, and a nice cool draft (or hot in the summer) is constantly coming into our bedroom. Since the last visit, not only will our door not lock--the doors won't even close. We have a patio chair leaning against them from the outside to keep them closed. So we waited, we were told, for the doors to get manufactured for over six months. I called again, back in July or August to ask what was going on, only to be told that they "had no record of anyone discussing issues with my door." The next day, a customer service person, I think their service manager, called and apologized profusely for what we were dealing with. He said that they had let their former service manager go, and that he (new service manager) would take care of this personally, and get the doors ordered. He called back the next day and stated that the doors we ordered, with the nice cuts in the glass, were "no longer being manufactured," and that he would order new doors as soon as possible. This was back in August I think. He said that the doors would be installed in early November, around the 7th. The 7th came--no one showed up, and no one has called. Every time I call, I have to tell the same story all over again, and the person on the phone says that the manager will call me. I called again today, December 11, 2023. Let's see how soon someone calls me back. It just adds salt to the wound-the fact that every time I call, before the phone even rings, I get a text that offers a free "Home Improvement Consultation." Long story short (I know-too late)--DO NOT ALLOW THESE PEOPLE INTO YOUR HOME--YOU WILL REGRET IT. read more

The windows are beautiful, even my neighbors have commented on how lovely they are. The installers were very polite and were done by the time they said they would be. They swept and used a shop vac to clean up but, be forewarned, a shop vac doesn't get all the little glass shards so you will need to do some additional cleaning, especially if you have pets or children. That being said, it is well worth the cost and inconvenience. read more

American Vision did a fantastic job on replacing all of my windows. The sales rep was fantastic and the installers Justin & Jonathan worked clean and efficiently. I highly recommend this company read more