Very inconsistent with their coupon and price match policy. Beware of the snooty workers and management. Instead of making a sale ( which we all know these stores need, massive closures) they were more hell bent on sounding right. Done this many a time at this location read more

Came in on a Saturday, generally not a good idea. Lots of people, blocked aisles, the usual. Grabbed a variety of items and was happy to see several check out lines open with almost no lines. The third item scanned rang up incorrectly. I pointed out the price on the sticker and that it had rang up much higher. The clerk apologized, and stepped over to the customer service desk to let them know he needed a manager for a void. The woman he spoke to said "ok, be there in a sec". Meanwhile, she keeps checking out people. A few minutes pass, and the clerk goes over again, and this time she says "ill page someone to come help you out." Goes back to ringing up customers. I ask my clerk "is there only one person in the whole store who can do a void?" "Yeah." "And they're getting him, right?" "Yeah." I shrug my shoulders and stand there while the line of people behind me starts to build. Finally the clerk goes to the same woman a third time and guess what? NOW SHE COMES OVER and helps void out the problem. She doesn't apologize to me for the delay or to the clerk for giving him the run around. The clerk was clearly embarrassed and apologized several times for the 15 minute wait for a 30 second void and I got the hell out of there. So in summary, great selection, so so prices, and some ridiculous inefficiency on behalf of this female manager (or whatever she was.) read more

I was in the store on January 7, 2020 and it was quite busy. There were seven of us in the line and only two cash registers open. One was the returns cash register. So why the two stars, there were three cashiers standing near the registers laughing and talking. While we waited for the next cashier, they were ignoring us. You want to know why many of these places are going out of business, workers who would rather gossip than taking care of customers. When they finally looked up, only one went to the registers. You have got to choose, customer service or going out of business. The sad thing is that this is my favorite B3 (our nick name for the store). Please do a better job, if you go out of business I don't know what I would do! read more

This review is way overdue. I'm not sure if her name, but she was a very pretty, short lady, with VERY long hair. She helped me with my purchase of a Nutrabullet RX and a couple of other things that I didn't think they would have and she guided me right to it! She spent the time with me to show me options and not like other places that just point and let me find it myself. I was very happy with my experience there and it is my only BB&B I will go too. By the way, don't forget to sign up online to get 20% off coupons!!! I did and saved some good money off my nutribullet RX. Whatever your name was, thank you for your professionalism and awesome customer service! read more

I called this to ask a question about a certain product and she didn't even let me finishing talking and said ok thank you and hung up. I was still talking and trying to get an answer lol I never rate places this bad. read more

Registered here for our wedding and had great service. They were really helpful and walked around w us when we were scanning. Haven't had any problems with returns from the wedding. There were a couple packages shipped online we never received, phone customer service was exceptional. My last visit to this location, Ashley helped me in the front at the register.. she was so friendly. All the associates seem to be happy to work there. Great service read more

I bought a Keurig for my boss here only to find out when it was opened that it was used and not the correct model. It was a used Special Edition packaged in a Platinum box. The store manager apologized but still tried to prove to me that it was the right model. I got the right one, Platinum, brand new. I will definitely shop at a different BB & B. read more

The sails help on the floor they were fabulous I went to check out and I forgot my coupons I looked online found a coupon for 20% off the kind that they mail to everyone and my phone died ask for the manager and ask them to give me the 20% off and they said no they would rather have a frustrated upset customer spending over $100 then to give just a 20% off coupon that they give to everyone the manager sucks that's no customer service sales people are very nice though read more

Came here to shop for my friends wedding and the employees were all so nice!!! Multiple times we were asked if we needed help and they were so upbeat! Love this place :) read more

What a outstanding store and even better customer service. We were helped by Sandy the entire time. She knew everything, From pots and pans to pillows. Very friendly and helpful.....she's a great asset to this store... she made this shopping experience great...... read more

After a long drive to Upland, I'm now on my way to the Chino bed bath and beyond. The reason is because I tried to PRICE MATCH along with using a 20% discount coupon and the cashier (Brittany) told me that I have to choose one or the other. Immediately after I was told that, I called the bed bath and beyond in Chino and they said that they COULD honor both the price match and the 20% off coupon. It's not fair to run your business in such a manner that doesn't have consistent service throughout the franchise, not to mention causing me to drive across multiple cities for one purchase, and for that reason I am giving this location one star. read more

Pretty good store for household products and needs. We went in on a Sunday to look for bedding for our spare bedroom. We had a couple of giftcards so we wanted to use them for our bedding. We found what we were looking for. We looked for decorative throw pillows for the bed and they didn't have a very big selection. I eneded up having to order some online to go with the bedspread we picked out. Overall, they normally have what I am looking for at okay prices. Definitely not getting a bargain when you come here though, so keep that in mind. read more

Just registered for our wedding.. We had a very friendly and educated associate named Friday. He walked us through every department and recommended and suggested things we would have never have thought. Thanks! Awesome Customer service! Never would of thought the experience could be so good and fun! read more

My favorite branch! The staff at this store could not be more helpful and accommodating! The store is kept clean and well stocked. Even if an employee is not working in that particular department, they will do their best to find the answer to your question. I realized today that many of their staff have been there quite a long time which is great. I also like that they will help you use the right combo of $5 and 20% off coupons to maximize your savings. read more

Big shoutout to Shauna (sorry if I'm spelling that wrong) !! Tonight my boyfriend and I came in for a couple of small things. They didn't have the rug I wanted in stock. Shauna went out of her way to make sure the rug got delivered to our house with no delivery fee. And of course made sure we got our 20% off So thank you Shauna for making our experience tonight more than pleasant! read more

Above and beyond in customer service. We called ahead to pick up an order after hours but we arrived too late. However, a manager saw us waiting in our car and came outside to let us in to pick up the order despite being so late. Outstanding customer service right there. read more

Needing a few last Christmas gifts, I headed to Bed Bath on Campus the night of December 23rd. Although the store was jammed with last minute shoppers, the staff did an outstanding job! Every dept I visited, I was greeted by helpful, HAPPY people. The checkout line was crazy, but the manager was right there multi-tasking, greeting everyone with a kind sense of urgency. It was such a positive experience, I went back Christmas Eve. A big thanks to the whole crew! read more

Could not have had a better experience! My daughter and I went in this morning to shop for her college dorm room. The young women in this store made it so easy. They were knowledgeable about the products and made great recommendations for my daughters room! We made an appt to use the pack and hold. So glad we did! It is going to make her move to South Bend so much easier! Thanks again BB&B you made this mom very happy! read more

Wow. What an amazing store and staff. I placed an order for a curbside pickup for a last minute item for a last elopement. In this crazy time, everyone is trying to do what they can to have a normal life. Anyway, I was on my way to the store which closed at 6pm. Due to an accident, I was running late and my GPS had me to the store after 6. I called and spoke to the manager to let them know my situation and asked if there was any way I could still pick the gift up. She told me it would be no problem at all, not to rush, they would wait for me. Sure enough, I got to the store and not only had they stayed to help me, the manager and associate had wrapped the gift for me! It really helped to streamline the rest of the evening for me. Human kindness isn't gone. What an amazing experience and service. In my haste and hurry, I cannot recollect the names of those two wonderful women, but thank you so much. From the bottom of my heart. You took the time to take care of me and that is incredibly rare. read more

If I could give a negative star I would. Just your average bed bath, however the staff and manager are simply rude. When we lived over off of day creek we would go to the one in Ontario and they treated us just fine. For the past four years we've lived off of carnelian and would go to this one on numerous occasions and every time without fail, rude! I'll give one example; we purchased a shower caddy and it started to rust within a month and was engulfed in rust within 6 months. Now bed bath purchase guaranteed with no time limit on returns however I did not ry and return it, I instead asked to get the manufacturers information or exchange it. They told me, in not so many words, to go pound sand, then transferred me to a manager and she put me on hold and i got disconnected twice, yeah that wasn't on purpose. So I called the corporate office and filed a complaint and they said they would swap it out or give me the manufactures info over the phone. I called the manufacturer and they offered to replace it for me, no thanks to this bed bath in upland...never going here again and asked all our friends and family to stop going here as well. read more

Poor customer Service, Rude Cashier make rude comments when I came in to buy just one item. You are lucky I came in to give you business! I live down the street from here but will not be coming back to this one! read more

Called to see if they had a bath towel in store and the lady doesn't even go to look, but tells me they have Kenneth Cole (expensive af). When I ask how much they are she says "it depends on how much you want to spend" like its a fucking lap dance. Bitch gtfo. read more

I was helped by Sandy and she could not have been more polite and friendly. Unfortunately, Judy, her co-worker, made comments that were so unprofessional that I was shocked that she would say something so rude not only in front of a customer, but to someone with whom she works. Judy needs to mind her own business and let Sandy do her job when she is with a customer. read more

Susan and Sari are LIFE SAVERS. Susan helped me find the items that I wanted, took time out of her day to make my experience with Bed Bath and Beyond the most amazing shopping experience I have ever had. Susan became a dear friend that day :) Sari was SO patient with me while trying to help me ring up my order, they both were tremendous help with my return and exchange. I am sincerely blown away by their customer service and will ALWAYS shop at this Bed Bath and Beyond because of them! read more

This location is well managed. Always has great customer Servise I have never had a bad experience in this store ! Great place !

We just got married and showed up unannounced to try to use the many gift cards we received to purchase some items that were left on our registry. We were greeted by Niki and had a few questions about how to get our list prioritized. She was awesome! Not only did she take her time with us, she broke the list down, one item at a time. Even totaling the cost several times so that we could stay within our gift card budget. She was friendly and made our visit a breeze. She even helped us fill our basket one item at a time. We also had the opportunity to meet her manager Debbie. I couldn't help but notice how awesome she was with her staff and how she truly wanted to make sure every guest was handled quickly and with the utmost respect. We happened to tie up a line when checking out due some specific requests that we made and she kept her employees on point making sure that all the customers behind us were helped immediately by calling other employees to run registers to check out guests as needed. It was also great to hear her thank all her employees for their hard work when handling the rush ( that we caused). Thank you Niki and Debbie for your awesome customer service! read more

Love walking into the store... It always has the same fruity smells of pomegranate! Staff is friendly..

everything you need for your bathroom, your bedroom, your kitchen....i have a ton of gift cards! i will seize dukedom in no time!

Ok, so planning for a wedding isn't easy.. Especially not for the wifey.. But this Bed, Bath & Beyond made the registry process not only easy, but fun! Karen was awesome. She made me and my wife to be super comfortable and relaxed. All while having the best attitude and cracking the occasional quick witted jokes :). All of the employees here made us feel special and we are looking forward to dealing with this location in the near and consistent future. read more

Went to the Upland store today with a 20% coupon that I had received on-line. I printed the coupon as my phone wasn't working well. They wouldn't accept the coupon, even though my name was on it. I understand that stores have policies, but one; this policy seems unreasonable and two; my clerk named 'Randy' just kept saying, "I can't scan it, so I can't take it." I felt like he just wanted to get me going so he could go back to stocking or whatever he was doing. A customer behind me offered her coupon and he took that. (How does that make sense?) I said I wasn't comfortable with another customer giving me her coupon, but he took it and used it anyway just as a manager came and approved my printed coupon. And good ole' Randy used it for the other lower priced item. So I got two coupons for sale items I didn't care about and left the item I wanted, because I didn't want to keep the nice customer behind me waiting. Randy should learn to put customers first or not help customers on the register. Go back to stocking Randy. BBB: Please put competent and considerate people on registers! read more