I've been here quite a few times now and I can't seem to get a friendly response about anything here. I would mention a problem and the service manager either hates his life or hates me because he always replies as if I'm lying to him and shrugs at me. It's a few times by the way, not just one visit. Even though he would give me attitude and blame my truck being modified, another tech came back and told him my truck had an issue and that I was right. Even after then he still treated me the same. I had some lower ball joints and bushings replaced and although I was happy with the price, I wasn't happy with the quality of work. They bashed in my lower arms and there's clear signs of dents on them now from them not pressing in the bushings properly. They also seemed to have "misplaced" my protective rubber boot that goes over the lower ball joint. I had to buy another for $35. I also had to come back to reinstall some new bolts which I paid extra to have done. I came by a few days ago to make sure I could still do that and finally found the time to do so, but when I came in they looked at me confused. There's another service manager and I'll update this review later with his name, but he's the younger one of the two. Try and speak with him instead. He's much nicer and much more understanding. Two stars is the best I can do for now and I hope I can increase it later. I see them friendly with other customers, but with me it seems to be an issue. Update 6/26/19 - Not only did they loose my protective cover for my new lower ball joint, but ... I just got to Bend, Oregon and noticed some heavy clunking. I guess out of the 4 Oem bushings I gave them to replace on my lower control arms they only replaced 2. Now I'm really upset and expect to receive my other two Oem bushings from them. They weren't cheap. Update 7/13/19 - So after bringing it to Toyota and other professionals, they concluded that the bushings either have not been changed and are the original, OR the shop who previously worked on the truck torqued down the bushings while the truck was at full droop causing the bushings to over turn them causing them to fail prematurely. Either way I'm absolutely disappointed in Bear Frame and would like a refund for this service and for the OEM bushings. I will be reporting to the BBB soon if this does not get resolved. read more

Bear Frame & Wheel - Front they said they installed. - Tires Near Me - Glendora, California

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Anyone know how they fix your alignment? They charge $55 for two wheels. I took my car to get my alignment done, ended up went back for the second time, still not going straight. I didn't see they use any kind of computerized equipment, they used some kind of white paint to drew around the tires. My guess is they are using the old school way. That is why I didn't go back to have them fix. read more

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Got my 2022 Tacoma lifted last week and started to rub. They told me to get wheel alignment here at Bear. Now it's great no rubbing ! Done in about 45 min. Would definitely keep coming back when needed. read more

I had just had some work done at 88 Rotors. Bear Frame and Wheel came highly recommended after having suspension, wheels and tires installed on my '24 Tacoma. I arrived and spoke to the female in the booth. She said they were swamped and was not sure if she could fit me in. I explained to her that I had a four hour drive home and was not comfortable with a trip that long after the work I had done. She excused herself and immediately came back. She had me provide my keys and no sooner than that the truck was off for a test drive then placed on the old school rack. The tech took old school measurements, no fancy computers here and adjusted the alignment. The truck was taken for another test drive and no more than 30 minutes I was done. The truck drove smooth on my four hour trek and I was very happy. For those locals needing alignmentments or other work they provide, I highly recommend this place. Thanks for being so courteous and getting me in and out. read more

Guys do good work came in for an alignment for my 328 no complaints , was in n out quickly I recommend

So today I decided to finally write a review on this place.... had to encounters and both were insanely disappointing... first I took my truck to them because I had to noise when I would take off. I showed up and patiently waited about 35 mins for someone to take a look (which isn't the issue at all) when someone came to look at my truck I explained to the guy what the symptoms were and I also explained what research I have done online to see if it may be a common issue(which I regret sharing) This so called mechanic took my truck for a drive just to coke back and tell me it's ok and safe. Dumbfounded, I asked him how he knows, which he began to explain exactly what I explained to him upon my online research. He didn't even both to look under the truck where the noise was coming from. The only effort he put in was drive it up and down the street. I took it to another place immediately after and my driveshaft was about to fall off which I had replaced. 2nd encounter: I need some run flat tires swapped which I took to a tire shop. The tire shop couldn't do them as they were too small of wheels for run flats and They required a certain style machine which the told me bear frame and wheel has. I showed up and immediately was rudely turned down. I tried to explain about the situation and he cut me off again and said "tire shop is down the street!" He was rude yet again. This place sucks and will never go here again! They offer to look at your car for free but the effort I got is what you get. Waste of time! read more

PRAYING they didn't mess up my alignment. I just spent $2k on my new tires!!!! They charge $65 for alignment which is great. they provide fast service.. great. When I came to pick up my jeep, they didn't provide any paperwork for the work that was done. just asked for payment and i was on my way. A day later, I noticed my car was steering to the left more than ever. I called and brought it back in. One of the mechanics then mentioned I need a ball joint... OH? but? why wasn't I advised this at the time I picked up my car????? They were so quick to take my money and have me out of there. horrible communication. bad customer service. no sympathy for any clerical errors on their end. if anythings wrong w their service work, leave it up to yourself to find out then reach for answers. they may be affordable but I advise you pay $10 more to take your car elsewhere for better service. simply disappointed. read more

"Stealing my truck....heeeey....stealing my truck..." So the guy in the pit asks me what was wrong??? I asked, who's the guy driving away with my truck? The guy tells me that was his boss test driving it. Whoooaaa!! That was a relief. They told me to park it over there in a parking spot, leave the keys in the ignition...and they would get right to it. I was leary to leave the keys in it. So just as I exit the vehicle and was about 50 feet away and was walking to the restroom....I heard my truck start up and saw it rapidly head for the street. Well...you know the rest. I felt kinda duuuuuuh dumb after that. As for the workmanship and testing. They did an excellent job. I found that there service was great. They tested my vehicle a couple times after they did adjustments. It rode really nice. read more

Bear Frame & Wheel - 3/4 of an inch off my toe. I mean the alignment toe - Tires Near Me - Glendora, California

Being the Asian driver that I am, really takes a toll on my alignment. I've been coming here for years for my alignment. My mechanic recommended them to me. As everyone says, these guys are old school. They don't know what a computer is. I don't think they have a computer in their office. Today was the busiest that I have ever seen them. I normally come on a weekend. Today was the first time I went midweek. There were a couple of people before me. The McDonald's next door is very convenient. It is a lot better than their jail cell of a waiting room/customer lounge. In fact, the McDonald's next door is one of the nicest ones in all of California. Even though the were busy, service was fast. After coming back from McDonald's they had already started working on my car. 20 minutes later they were done. $50 later, I get my car back with perfect alignment...until I hit the next pothole or do something Asian. read more

Great place I own Route 66 Towing I brought my vehicle here tow truck they did a great job the alignment was dead on the steering wheel was straight happy with their work read more

Called before I took my RV for an alignment and installation of a steering stabilizer. Did exactly as they recommended and I was in and out of there in a few hours. RV drives like a dream now. Receptionist, Gary, and Jeff were outstanding; All for a fantastic price. Thank you all. God bless. read more

Bear Frame & Wheel - RV bay - Tires Near Me - Glendora, California

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WOW great old fashioned great customer service..... Took the wife's car for a 4 wheel alignment need to replace rear knuckle bushing BUT they are a dealer only item. Went down got pictures of part, called dealer they wanted 485. per side for the entire rear piece when only rhe bushings needed replacing. JESSE worked with me to find the correct part and we did eventually find it for 70.00 instead of 1000. They kept the car until parts arrived and fixed car the next day. Gary, Greg and Jesse were amazing and patient through the entire process. More businesses need to offer this kind of service. THANK YOU GUYS !!! read more

Brought my Truck in for an alignment. Did the alignment but it was still pulling to the right and the front was really really sketchy as it would steer difficult when going over slight hilly terrain. Was already On my way to my 500 mile round-trip destination so I brought it back the following week. My major complaint is with the technician who I tried to talk to when he had his head phones on watching a TV program while airing up my tires. He waved me off and pointed to his TV program that he was trying to watch like he didn't want to talk to me so I insisted and he finally disgustingly rolled his eyes and removed his headphones to talk to me. He was rude and not customer friendly whatsoever. Next time I'm going elsewhere. read more

Bear Frame & Wheel - Truck - Tires Near Me - Glendora, California

Just had a front brake job. Chris was fast and very professional--and you couldn't beat the price. Definitely will come back again!

Great service! I recommend going in early you'll be in and out shortly since it's first come first serve during the week. Super friendly staff always and very knowledgeable! read more

Jas and the team are professional and quick. Jas found my tie rods loose and showed me the issue. He went above and beyond out of his way to address the issue. These guys are truly professionals. read more

One star based on the lady in the front window. Went there yesterday to ask how much to fix something on my vehicle and first thing she said was I don't know everyone's at lunch come back in an hour. I said can you just give me an idea how much it might be and she said I don't know here's a card come back in an hour or call but I don't know if we can see you today we're busy. Horrible customer service I'll never go back there again. After that I went up the street to another shop and they fixed it right away. Sorry Bear Frame and Wheel rude Customer Service may work on some people but not me and the lady just cost you $150 while she was eating her lean cuisine. read more

Just left Bear Frame & Wheel after a very frustrating experience for both parties. Went in for an alignment and things went wrong. HOWEVER, Jesse saved the day. Manager was obviously and understandably upset, yet he still took care of me. He reminds me of the main characters in the movie Grumpy Old Men. I think he just needs a hug. Moral of the story: Sh*t happens and things don't always go as planned. Purpose of this review: Bear Frame & Wheel will make things right. Thank you guys (especially Jesse)! read more

Short and sweet. Best service that I never expected from a mechanics or alignment shop. I am so glad that good old fashion customer service is still alive. Thank you so much Bear Frame & Wheel. read more

If you want your alignment done right this is the place to get it done. Been coming here for years and never had a issue. read more

Bear Frame & Wheel - Tires Near Me - Glendora, California

Put 4 supplied tires on my 2007 Honda CRV, I left afterwards and at freeway speeds the steering wheel was shaking, brought it back and long-bearded-guy balanced them again, afterwards the shaking had decreased but was still there, brought it back today and he told me "take it to a tire shop, I've done all I can" that is horrible customer service, I believe the correct action would have been to continue trying until the problem was resolved, I won't go back again after using their services for 35 years, it's sad!! read more

These guys are good! They have been around and understand Wheel alignment using the Old school methods. I drove 90 miles to get wheel alignment on my lifted Tacoma cause the shop by home messed it up using a computer. Highly recommend this shop! read more

I went to the Glendora location with my Kia 4wd Sorento. The dealer screwed up an alignment. Bear is obviously set up to deal with alignments muy pronto. Kind of amazing. I drove over there just to see the place, but they took the car immediately and aligned it in a very interesting manner and gave me a bill which was half what the dealer charged. read more

I came to this place maybe 2 or 3 months ago for an alignment because I needed one sorta as an emergency because I had done some modifications to my suspension (new coilovers, camber arms for both front and rear, new inner and outer tie rods, new axles on both sides, all new ball joints, and link pins), and right off the bat the lady at the reception desk was sorta rude implying that they won't have time to work on my car even though I came nearly an hour and 30 minutes before closing and they only had one car in the lot, they ended up accepting it and worked on my car and I thought everything was fine until I went to another shop yesterday to replace my tires and gave me a free alignment check and showed me on their alignment system/computer that all 4 wheels had different alignment specs showing that my rear tires had negative camber and my front tires had different positive camber specs which would make my suspension sound janky and cheap which it was not, i didn't think much of the noises before as I thought it was the result of changing parts to aftermarket parts but after I got a proper alignment all the noises went away. So it seems like this place just eyeballed everything and called it a day. Just to sum up I don't recommend this place for an alignment I only came here because I heard that it was low car friendly and because it's next to my house, for the price you can simply go somewhere else and get better results, I'm not bashing on their other services I'm sure they're great but as far as getting an alignment here I wouldn't recommend it even if your car is lowered. (American tire depot is the shop that helped me out and showed me my alignment specs) read more

The service was horrible, they look forever, and they didn't even do the job that was required of them. I do not recommend coming here, the customer service was the worst. I was watching my car the whole time to see what type of service they were going to do to my car and they did absolutely nothing. The mechanic working on my car simply painted a white line on my tires and then proceeded to just stand and look at my car for 15 minutes and then told me the car was ready. When I asked to speak to the manger to file a complaint about how nothing was done to my car the boss lady was simply so disrespectful and rude. She did not bother to even listen to my complaint and just disregarded me. How am I supposed to pay for a service that I didn't even receive. I will never be coming back and I strongly recommend that you find another shop and save yourself the headache read more

I have a '52 Plymouth and just bought 2 new wide whitewall tires for the front ($370), so I needed a front end alignment to help protect that investment. BF&W is near my home & so I stopped in to see if they do "old school" front ends which they do. It's first come, first served. I got there at 8:00 when they opened & already folks were lined up for work to be done. I was 6th in line so my Plymouth was taken in the next round of cars. It was done by 9:00. There's a McDonald's next door that can make the wait time go a little easier if you're hungry. Besides the alignment the technician noticed that my steering box was loose on the frame so he tightened it up. They test drive my Plymouth after to make sure it was nice & tight. I've had this car for 4 years & on the drive home I noticed how it tracked noticeably straighter. Based on my overall experience, I highly recommend Bear Frame & Wheel. read more

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I've had my Chevy duelly/lowered '92 serviced at Bear for the past 20 years. But recently, my son and I took the Camaro '67 for alignment. Honestly, I've often shared my appreciation to the guys and the always attentive girl in the booth (can't recall her name) at the time of the service. But this time, I wanted to take the time and share my extended appreciation for the many years of excellent service by Gary, Greg, girl in booth and the team... read more

Bear Frame & Wheel - Gary took excellent care of our Camaro '67! - Tires Near Me - Glendora, California

Fast service which is nice considering my integra was lower that your relationship standards. Anyways in all seriousness, I highly recommend this place. read more

Honesty, Integrity and Great Work! I recently took my Chevy to the dealer due to a major problem with the transmission. Fortunately the problem with the transmission was still under warranty so I did not have to pay for the repair. Great right? But they told me they heard squeaking so they checked the brakes and said I needed a front break job to the tune of almost $500. I am sure you are asking why I am rating Bear Frame and Wheel? Because we take all of our cars there for break service and have for many years. So I told the dealer we would not get that service today. While the car was being finished I called Bear for an estimate. I picked the car up and the next day took it to Bear. Guess What? They checked all the breaks and said I did not need a break job at all, that Chevy was not being honest. I appreciate their honesty and integrity and great work and we will continue to take all our cars to them for service and will tell our friends as well. It's hard to find people who really care about their customers. Thank you Bear Frame & Wheel Glendora! read more

Brought my 2006 Subaru Outback here on a referral to get my suspension/wheels looked at since they were rubbing up against the frame/wheel well. Called ahead of time and asked if I could have it looked at on a Saturday, they said bring it by early as possible since they do get busy. Was there at 6:30am and there were already people waiting (a good sign that they know what they're doing/people trust them to get the job done). Waited till they opened at 7:30am, told the nice receptionist that I wanted them to have my car checked and she told me they'd let me know the issue asap. Within 20 mins they diagnosed what was wrong and told me I needed a specific part (upper control arms) that only my dealership/car manufacturer would have. Asked them the possibility of leaving my car with them since it wasn't drivable/we paid for it to be towed here! The owner understood and told us they wouldn't mind! What place does that?!! Very thankful for the owner and the workers for understanding our dilemma. I was able to special order the part that day and get it to Bear Frame & Wheel a couple days later. They finished it within the day I dropped off the parts and my car was back better than ever! They earned themselves a repeat customer and I've referred them to family and friends constantly within the past month. Would highly recommend to anyone! Thank you guys again! read more

Older lady in the booth is useless, she barely looked up at me because she was too busy with her face in her cell phone. She sent me across to the garage where a guy sitting in front at a table eating said "no, not me! Go see that guy!" (before I even said anything to him lol), pointing to another gentleman who then told me to go back and talk to the manager Mike. The only person I could find now was "booth lady" who got all frustrated and was clearly annoyed by me (the customer) because I went back to her. What a joke there customer service is. At this point I finally just left and went to Tucker Tire where they treated me kindly and thanked me for my business. read more

Worst place to take your car for an alignment a week after taking it I had to run my car on the fwy for the first time after their "alignment" my car swerves to the side when I let go of the steering wheel What kind of alignment is that $55.00 to the trash Smh read more

This review is intended to save others from this bear trap, and have the owners/management seriously reconsider their business practices. Was referred to Bear Frame & Wheel as an "old school" alignment shop that can accommodate larger vehicles. However, my experience did not coincide with positive yelp reviews left by other customers. 1) Workmanship quality: imprecise and/or inaccurate Was given hand written measurements for toe and camber, but not caster. I test drove the vehicle after the alignment, and let them know the steering wheel was off center and the vehicle pulled to the left. They attributed it to road crown and said it drove straighter than an arrow. I disagreed, especially since road crown typically causes a pull to the right. Despite charging me over $150, they refused to make further adjustments and asked me to leave. So I took my vehicle to another alignment shop with a Hunter alignment machine to assess the situation. The measurements determined the cross caster difference was causing the strong pull to the left. (Driver side was over 3degrees less than passenger side) There was also excessive toe. The measurements Bear Frame & Wheel provided were highly inaccurate, caused adverse handling, and wear on my tires. 2) Service: Slow and inefficient Waited 45 minutes for the tech to start on my vehicle. Then it took an additional two and a half hours to complete the alignment because he juggled multiple cars simultaneously. It would be faster to focus on one vehicle, get it done, and then move on to the next. It seemed that the first come, first serve policy did not apply here. 3) Pricing: comparable to other competent alignment shops The pricing is in line with other shops, so it just makes sense to spend the money elsewhere to get the job done right! read more

I have been coming to this location for many years. They know what they are doing, fast and great work If you want a good alignment this is the place. Don't pay much attention to the moodiness of the cashier ‍ Didn't catch the name of the mechanic that worked on my vehicle, bald, younger guy, he COULDN'T HAVE BEEN NICER***** read more

I've been coming here for years, these guys are old school alignment, suspension, brakes and frame work hence the name bear frame and wheel. No lasers or computers here just the skill hands of their Mechanics who have been here since I've been coming for any vehicle I've brought in. I've never had any issues with any of the employees including the cashier woman. However everyone has good and bad days, I've never had any issues but from previous reviews some people have in the past. I've had multiple cars here from suvs to my own little car, most of the time for an alignment. On a fast day you're in and out with in an hour or so. However if you see cars parked and cars still on their ZERO TOLERANCES alignments racks which is the best part! Especially if your car is lowered. You should expect to be there for a good two hours minimum. Bring something to read or have your phone charged to be occupied. I've left every time here with my car driving straight and with no issues. **** they also have a 90 day policy which in case if you do anything to your vehicle, you can bring it back an either give you a discount or a free alignment depending on what you have done to your vehicle***** read more

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This might be my first and hopefully only unpleasant review. Buckle up cause I am going to explain it in painstaking detail. This morning I brought my vehicle into the shop to have it aligned, been using this location for over 30 years. (not anymore) The vehicle I brought them was purchased from the factory 22 years ago and I am the sole owner, and it has only been aligned by this shop exclusively. Needless to say I'm very familiar with my vehicle and intelligent enough to understand what is involved with an alignment. The clerk informed me to leave the keys in it for the standard test drive by the owner/manager, which was done shortly after checking in. He drove it briefly, pulled it on the rack and told the tech, (Jeff) to check the air pressure first, which is customary. I had checked the pressure (cold) prior to driving over and they were all at 45 psi, oem calls for 36 psi and the tire manf. max psi is 80. I keep them at 45, religiously unless I'm towing or off-roading in the sand, they can be run higher or lower. For the last 22 years they have aligned this vehicle at 45 psi and 112 days ago did its last alignment at 45 psi, (was pulling slightly to the left so I had it back in because I'm diligent about tire wear) So being concerned with this fact I asked the tech what were they at, he said they were 40 lbs low, we discussed basically what I stated above and for some reason he became extremely agitated and started being rude, condescending and hostile towards me. (this was 10 minutes into his 8 hour shift) I tried to reason with him in regards to the psi and he continued down a very slippery slope of beyond horrible customer service to the point I felt borderline uncomfortable having him continue to work on my vehicle. I asked him politely to please stop placing air in my tires, remove it from the rack and I would like to leave. He refused and continued to berate me with rude behavior. Then he called me a f**king a**hole, at which time I knew my relationship with this business was over. This entire incident was witnessed by the clerk and several customers, and the manager/owner caught the tail end of it. The manager/owner backed my vehicle up and allowed me to leave. In addition to providing me the ability to leave without further incident he did have a conversation with the tech but offered no explanation to why he allows his staff to call their customers f**king a**holes? Listen folks its an automotive repair shop that has been around forever, and people are allowed to have a bad day, but seriously its 2020, and customers shouldn't be treated like that by the staff. It isn't the only alignment place in SoCal. read more

Best shop ever. Have only ever had the BEST experiences here, the older lady in the booth is very accommodating and very sweet. There's been a younger girl who is there sometimes who is also very nice and accommodating. Will continue to bring my car here. read more

You cannot find more congenial , kind, professional staff than here at Bear. Brought in a 2005 used car we'd just purchased to be certain the frame was in good shape. After a through inspection we fortunately were told we'd made a good used car purchase. They did not change for this! My goodness! That's how much they care about their reputation. I gave them a tip $ anyway for their services, they deserved it. read more

So brought my 2018 Silverado in so that they could install a Motolab 2.5 leveling kit. Nick Martinez and his uncles did a great job, super fast. I am very happy and and my tuck is an even and level 39 1/4 inches to top of wheel well. read more

Bear Frame & Wheel - This is my truck before the leveling kit. - Tires Near Me - Glendora, California

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The absolute worst place I would never come here again they messed up my entire alignment and now my tires are worn from the inside, When I first got the alignment something was off and I went back and the guy kept insisting that everything was good everything was good two months after basically I look at my tires in the car is pulling more than ever before to the right I look at my tires and they are so worn on the inside they messed up the camber the alignment is off. . read more