I showed up late last Friday afternoon to make arrangements for a short-term rental for the month of July. The sign on the door confirmed that the hours on Fridays were 9-6, but NOBODY WAS THERE! While I was still on site, I called them up and reached a helpful woman at another Bay Area Self Storage location who set up an appointment for me with the manager of the Bird Avenue one for 2:30 today (Monday). She agreed with my assessment that the signs online and on the front door should not indicate that the business was open until 6:00 when the manager is often out somewhere during the day. At 2:25 today, I called to make sure said manager was really going to keep his appointment with me before I drove over for our appointment. I again reached another helpful female who works at a different location for this company. She tried to find him, said he was on another call, knew nothing about my appointment, etc. I then checked Yelp ratings for this location, found out they weren't so good, and berated myself for trying to go with them in the first place! We'd used them successfully for another short-term rental back in 2016, but things can change a lot in 7 years and apparently, they did at this place.... read more

I would stay far away from this business. If you move and have a payment issue they won't help you and they'll charge you a late fee even if you try several times to make a payment. This business decided to change their POS system in March 2021. I was told myself and other members couldn't make a payment. It was up to us to figure out a way to pay. I'm out of San Jose now and not able to walk into the business with my card or cash since I moved prior to pandemic. I was not able to make my payment via the same monthly method. I Tried twice online it wouldn't work. The employee tried to make a payment over the phone, it didn't work. It didn't work! Now I'm being charged a late fee! My payment finally went through today and being told no refunds for a late fee I don't think I deserved since the business changed their POS system. I just wanted to share my story. Cause I can't go back to SJ and move my items and the business isn't being helpful at all. Just feeling frustrated and helpless read more

I have stored my personal items here for over 3 years always always feeling secure. I went to my storage earlier this year and upon opening door I could smell a dead animal and animal fecies. 2 squirrels unfortunately got in my storage and died on my clothing! Very sad. I have repeatedly reached out to see what they will assist me with as I threw out 2 full baskets of clothing! With No response I am very disappointed. I do not recommend this place due to responsibility and bad communication! If there was zero stars or negative zero that is my rating!!!! read more

Bay Area Self Storage - Dead squirrel - Self Storage Near Me - San Jose, California

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Vera and Ciro are the Resident Managers of this storage place. They are one of the nicest couples I have ever met. They are very courteous, friendly, and very professional. The moment I stepped into the office I was greeted by the two. I chose to store all of my stuff there because of Vera and Ciro. Customer Service is still very important in today's world. I could have saved $20/month with Public Storage but their service was horrible. Now about the storage unit. The place is very safe. I was there around 8:30pm and never felt like I was unsafe. The hall ways and the parking lots inside are very clean. Very well maintained by Ciro. I would use them again in the future if I need another storage place. Thanks again Vera and Ciro. I'm sure you remember me because I will always remember you two. Take care and thanks for the best customer service. -From a very happy customer. read more

I moved in here right about the time a new manager took over this facility. I transferred my stuff from another one of their sister facilities right around the corner. The manager (Anthony) is great. I didn't see the previous managers there much before he took over. From what I can tell, though, there have been a lot of improvements around the facility and office management in the past months. The property is always clean and the staff is friendly and there to answer any of my questions. I was even able to arrange to use their truck to move all my stuff over when I transferred. Its been quite a few months I've rented here but have no complaints. Great experience at both properties. They have competent management (which is rare to find these days) and well maintained properties. read more

Good customer service! I had to deal with them when I started managing an older friends affairs. My friend has stuff stored there for over a year and when it came time to move out the staff was very helpful and kind. Pricey for what you get and the hours can be challenging but its clean and safe. read more

Rat infest storages had babies in my unit in one of my mattresses, also rat piss and shit pretty much on half the stuff I had in the unit. I'm a week over my pay date and they still want to charge me another full month when I can have it empty today 4-30-16 have been a customer over a year now paying top dollar and they won't even pro rate the month! The rate can crawl from unit to unit, I saw the mom rat run to the unit next to mine and the babies are still in the mattress. They said the only thing they can do is throw away the 2 mattresses only today though WOW pretty shocked on how they treat a customers. read more

Bay Area Self Storage - Self Storage Near Me - San Jose, California

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Terrible, absolutely terrible. Long story short- my father passed away- he and my mom have a storage unit. My mom had to update the cc for billing as my father's was cancelled. When my mother tried to access the unit she was locked out. She provided a copy of the death certificate but now they are demanding to see a full copy of my father's trust- all personal information. The contents of the storage are irrelevant at this point, but this company has chosen to take advantage of a terrible situation- by law they cannot not withhold property. Police have been notified- but my strongest advice is to go somewhere else where you'll be treated like a human. Again, they are unlawfully withholding property. I'd be happy to delete this post once Bay Area storage complies with the law. read more

I have stored with this group for probably 8+ years. They have my credit card on file. Periodically those cards expire or need to be replaced. These guys are so obnoxious in their billing, there is no reasonableness to getting a new card. One time I was out of the country, and they called incessantly, even though I explained I couldn't give them a new card until I got back. And once again, my long time card expired, and about a week later they've charged $70 in fees and said the property is under lien. They have zero customer service. I have been there for ages, paid a ridiculous sum of money to them, and they can't even wait for me to get a replacement card. Do not store here. read more

Not a whole to say but if you are looking for a good storage place this place has awesome prices and the managers have to be the nicest people ever. Prices in my experience have been much better than public storage or others in the area read more

Rob was extremely helpful over the phone when I needed a space and again when I was able to vacate the space. Clean, friendly and easy to work with. Recommend! read more

I stored my stuff at this location for years and still do. This place is very clean and well maintained. The managers here are very helpful and professional about keeping up with my storage. Thank you read more

Wauu; yesterday my husband and I helped a long time friend move some of her belongings into storage at this facility. Ciro, the resident manager, is one of the kindest, peaceful, most professional and organized persons I have ever come across in my moving life (I have moved a lot, and have had my fair share of storage encounters, from California to Hawaii). The truck made available for move in, was like new, 6 moving blankets and trolly available without extra cost. The boxes, tape and other necessities sold at the office, was better price than Office Depot (very unusual). They have been in this facility for 20 years plus, and keep it up so nicely. The front office looks so inviting, and everything is kept immaculate. The prices for the storage are very reasonable. They have 7 facilities throughout the Bay Area, however, I only know about this one. Would definitely highly recommend this place. It is secure, clean, well managed, and at a great price. read more

Disappointed. Was looking for storage, went to another location and that location didn't have what I wanted space wise, so I told them I was going to the bird location. The stone road location called the bird location and confirmed that they had the right space size, but then the bird location raised the price to match the 10x15 at the stone road location and told me to go back to stone road. these people are playing games, and what to rip you off. read more

So I've been using the storage facility for quite a few years had a great experience never any problems would definitely recommend it thanks for the great service read more

Stored stuff here for 1 year. Let Anthony know that I was moving my contents out and giving my 30 day notice. He told me I did not need to give a notice if I had everything out by the 12th, I would not be charged. Unfortunately, they processed my check for that month and said they are not able to refund because I did not give a 10 day notice????? Prior to this, I had rat droppings on top of boxes in my storage unit. They did set traps but can only imagine like previous reviewer, I would be reviewing about my mattress being destroyed. YIKES! Not good. They need to do the right thing and return my check. read more

WOW...what a great experience for storage. The place is clean, managers were great, very friendly and professional. I stored my stuff there for almost 2 years and everytime I went there I was greeted with a smile....and they remembered my name!!! I paid a bit more than some of the other storage places in the area.... but it was definetly worth it. If I ever need storage again, this is where I will go, and I would recommend BAY AREA SELF STORAGE to everyone!!!!!! read more